FullProxy Ltd

F5 Beacon - Application performance - Direct / AWS CPPO

F5 Beacon, a SaaS offering, provides visibility and actionable insights into the health and performance of applications. Driven by an application-centric approach, F5 Beacon empowers leaders and app owners with the right set of visibility, monitoring, and analytics across their entire application portfolio.

Features

  • End-to-end app visibility
  • Account for all applications irrespective of where they are deployed
  • Review the health status of applications
  • Gain operations, security, and cost insights
  • Single pane of glass
  • Ingest telemetry data from different sources, leveraging built-in integrations
  • Synthetic testing to track availability and performance characteristics for HTTP-endpoints
  • Integration into common DevOps toolchains (such as Ansible)
  • Flexible application modeling that aligns with existing environments and standards

Benefits

  • Track performance, usage, and billing with detailed reports
  • Pay for what you use
  • Pricing based on the number of units
  • Delivering 99.9 service guarantees with premium 24x7 support from experts
  • Multi-cloud service options
  • Use an intuitive web interface or APIs

Pricing

£1,000 to £500,000 a licence

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@fullproxy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 4 2 0 2 8 1 8 0 6 2 3 1 0 3

Contact

FullProxy Ltd Chris Templeton / Ewan Ferguson
Telephone: 0141 291 5500
Email: g-cloud@fullproxy.com

Service scope

Service constraints
None
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Initial response within 15 minutes
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Please see attached F5 Cloud Services Support Document
Web chat accessibility testing
N/A
Onsite support
No
Support levels
Premium Support - 24x7 support availability, Community Support, F5 Cloud Services Resource Center, WebSupport Portal access, Initial response within 15 minutes
Support available to third parties
Yes

Onboarding and offboarding

Getting started
See attached services doc and also

https://clouddocs.f5.com/cloud-services/latest/f5-cloud-services-Beacon-WorkWith.html
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
No customer data is held
End-of-contract process
The contract ends as agreed under the terms and conditions agreed between the customer, the reseller and the supplier.

Using the service

Web browser interface
Yes
Using the web interface
Please see

https://clouddocs.f5.com/cloud-services/latest/f5-cloud-services-Beacon-WorkWith.html
Web interface accessibility standard
None or don’t know
How the web interface is accessible
https://clouddocs.f5.com/cloud-services/latest/f5-cloud-services-Beacon-WorkWith.html
Web interface accessibility testing
N/A
API
Yes
What users can and can't do using the API
See API Guidelines Document at:-

https://clouddocs.f5.com/cloud-services/latest/f5-cloud-services-GS-API_Guidelines.html
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools
Any tool that supports REST API's
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Services are automatically scaled for each user depending on their immediate and on-going needs.
Usage notifications
Yes
Usage reporting
API

Analytics

Infrastructure or application metrics
Yes
Metrics types
Other
Other metrics
  • Attack events
  • Service Health
  • Event Category usage
  • Attack sources
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
F5 / NGINX / Shape Security

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Our Privacy Shield certification is available at https://www.privacyshield.gov/list. To learn more about the Privacy Shield program, please visit https://www.privacyshield.gov.
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Please see

https://portal.cloudservices.f5.com/legal/offerings/DNS/SLA
Approach to resilience
Please speak to your account manager who can make this available upon request.
Outage reporting
Dashboard - https://status.cloudservices.f5.com/

API

Email

Identity and authentication

User authentication
Other
Other user authentication
There is no "User" access - just a management portal.
Access restrictions in management interfaces and support channels
There is currently only a mangement interface
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS International Ltd
ISO/IEC 27001 accreditation date
30/11/2022
What the ISO/IEC 27001 doesn’t cover
Undisclosed
ISO 28000:2007 certification
Yes
Who accredited the ISO 28000:2007
Undisclosed
ISO 28000:2007 accreditation date
Undisclosed
What the ISO 28000:2007 doesn’t cover
Undisclosed
CSA STAR certification
Yes
CSA STAR accreditation date
Undisclosed
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Undisclosed
PCI certification
Yes
Who accredited the PCI DSS certification
Undisclosed
PCI DSS accreditation date
Undisclosed
What the PCI DSS doesn’t cover
Undisclosed
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
N/A

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Undisclosed
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Undisclosed
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Undisclosed
Incident management type
Supplier-defined controls
Incident management approach
Undisclosed

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Undisclosed

Social Value

Fighting climate change

Fighting climate change

FullProxy position can be provided upon request
Covid-19 recovery

Covid-19 recovery

FullProxy position can be provided upon request
Tackling economic inequality

Tackling economic inequality

FullProxy position can be provided upon request
Equal opportunity

Equal opportunity

FullProxy position can be provided upon request
Wellbeing

Wellbeing

FullProxy position can be provided upon request

Pricing

Price
£1,000 to £500,000 a licence
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@fullproxy.com. Tell them what format you need. It will help if you say what assistive technology you use.