Charterhouse Voice & Data

Palo Alto Prisma SD-WAN

Prisma Access provides flexible and consistent security for all applications, branch offices and mobile users. It helps organisations quickly deploy and scale security around the world for rapid time-to-protection. It avoids the complexity and administrative costs that are normally associated with managing security at a large scale.

Features

• App-ID: Complete network visibility of all applications regardless of port
• User-ID: Visibility of all users and groups for policy, logging
• Threat Prevention: Prevention of known threats and malware
• WildFire: Identification and analysis of unknown malware
• URL Filtering: Customisable and rapid-responding URL filtering engine
• DNS Security service applies predictive analytics, machine learning, and automation
• Provides security for direct-to-internet and SD-WAN projects
• Rapidly deploy consistent security following a recent merger or acquisition
• Natively integrated with the Palo Alto Networks Security Operating Platform
• Address global expansion and mobile workforce security

Benefits

• Reduce your risk of attack by identifying/blocking zero-day malware
• Collapse multiple separate security services onto a single platform
• Cost effective service supporting all environments (small or large)
• Flexible policy-based access for different user group requirements
• Proactive approach to detection and prevention of cyber-attacks
• Detailed malware and threat analysis and reporting
• Control access and protect data in sanctioned, tolerated SaaS applications
• Block access to unsanctioned SaaS applications
• Connect branch offices to GlobalProtect cloud service over standard IPsec
• Connect mobile users on any supported device, anywhere and anytime

£220,570 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

158488148020605

Contact

Liz Holmes
02076137441
publicsector@cvdgroup.com

Service scope

• Service constraints: None
• System requirements:
  • A Panorama instance to configure and manage GPCS
  • For remote networks: An IPSec site-to-site capable device
  • For remote users: A supported operating system

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7x365 Support Priority 1 (Critical) - < 1 Hour Priority 2 (High) - 2 Hours Priority 3 (Medium) - 4 Hours Priority 4 (Low) - 8 Business Hours Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All products come with a standard support offering included which entitles the customer to 24x7x365 email, telephone and web support. A dedicated "Resident Engineer" is available at an additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Palo Alto Networks offers on-site training (EDU-210, EDU-214, EDU-220, EDU-330, and more) and online training (EDU-110, EDU-114, EDU-120, etc.). In addition, publicly accessible user-documentation which details everything from initial setup through to ongoing maintenance & usage and how to use the API. Professional Services are also available in the form of "Quickstart" packages to rapidly onboard organisations.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All customer data is exportable should the contract come to an end. Cloud data that Palo Alto Networks hold on an organisation/tenant can be exported and deleted by contacting Palo Alto Networks support. If no contact is made data will automatically be purged after 90 days post cessation of the contract(s)
• End-of-contract process: At the end of the contract, if the organisation chooses not to renew and continue with the service all data pertaining to the organisation is deleted. If the organisation chooses to renew then the service continues as normal. 90-days prior to the contract expiration date an initial reminder email is sent, followed up by gradually increasing reminders until the date of expiration.

Using the service

• Web browser interface: Yes
• Using the web interface: "The web interface is accessible either by the dedicated management interface ; ; All features and functionality are primarily delivered through the web interface.; This includes the initial setup, Zero touchsetup, Addition of hardware(ION), system-configuration, network-configuration, supporting objects configuration, security policy creation, monitoring and reporting.; ; A role-based access control mechanism is available if desired to restrict certain users/roles to only certain configuration functions or views.; "
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: The web interface is accessible either by the dedicated management interface or by enabling web management capabilities on a traffic-processing (dataplane) interface. Access to this management interface can be restricted by IP address if desired.
• Web interface accessibility testing: None
• API: Yes
• What users can and can't do using the API: The RESTful API has near full-functionality of what is available through the command-line interface (CLI) or the web-interface. The API can be used to program practically any aspect of the platform and then be used to monitor and report the health and data the platform itself holds. The API can also be used to “Bootstrap” or provision the Next Generation Firewall (NGFW) to cut-down on deployment time. There are pre-built examples of using the API to integrate with other third-party services to streamline operations and improve efficiency.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Python/Go Libraries – Published libraries for use in custom project
  • Demisto (Cortex XSOAR) - Supports the industry leading SOAR toolset.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: The command-line interface (CLI) used by the NGFW is accessible via telnet, SSH and serial. The CLI can be utilised to configure and manage all aspects of the platform. The CLI has two primary operating modes, an “operator” read-only mode which is used to display information and configuration, the other being a “configurator” read-write mode which can be used to make configuration changes. The CLI also supports role-based access control (RBAC) allowing for more granular control over what can and cannot be done per user.

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Quality of service policies can be leveraged to restrict and control/shape traffic using Layer 3-4, user and application information to ensure that no single entity/user can abuse the available bandwidth and processing power available. The service constantly checks various health metrics to determine if extra capacity is needed. If needed, the service will automatically add compute resource to support the additional loa
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Current active sessions
  • Layer-7 application statistics: bandwidth, sessions, users etc.
  • User statistics: bandwidth, sessions, threats, etc
  • Known malware and IPS events
  • Benign, Grayware and Malicious files
  • File transfer activity
  • URL Filtering activity
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Palo Alto Networks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Amazon and Google uses several layers of encryption to protect data. Using multiple layers of encryption adds redundant data protection and allows us to select the optimal approach based on application requirements. (further information to follow) Google Security statement https://cloud.google.com/security/overview/ https://cloud.google.com/security/ AWS Security Statement https://aws.amazon.com/compliance/data-center/controls/ https://d1.awsstatic.com/whitepapers/aws-security-whitepaper https://aws.amazon.com/compliance/data-center/data-centers/ All logs are stored in the Cortex data lake, user activity is monitored and stored in the Cortex data lake for the agreed retention period
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: All data held within the Service
• Backup controls: The service configuration can be backed up via API on demand or via the CLI or web interface. The central managed platform (Panorama) can be scheduled to export configuration data of managed devices via SCP or FTP to an external storage repository
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Palo Alto Networks uses a proprietary encryption layer for API calls, telemetry and update services.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Palo Alto Networks uses a proprietary encryption layer for API calls, telemetry and update services.

Availability and resilience

• Guaranteed availability: Palo Alto Networks will use commercially reasonable efforts to make its Prisma Access service (formerly GlobalProtect Cloud Service, “Service”) available at least 99.99% during any calendar month. In the unlikely event that Palo Alto Networks does not meet this service level commitment, Customer will be eligible to receive a service credit. “Monthly Uptime Availability” is calculated by subtracting from 100% the percentage of minutes during any calendar month that the Service is not available, excluding downtime resulting from any planned outage wherein Palo Alto Networks had provided prior notice or any emergency outage making it impracticable for Palo Alto Networks to issue advance notice. If Customer believes it is entitled to a service credit, it must: (a) open a case on the Customer Support Portal (http://support.paloaltonetworks.com) within 24 hours of an outage; and (b) submit a claim on the Claim Dashboard (https://supportcases.paloaltonetworks.com/apex/Communities_Claims) within 5 business days of the outage. When properly submitted, Palo Alto Networks shall use commercially reasonable efforts to adjudicate the claim promptly, no later than 15 days after root cause of the outage has been determined and the case closed.
• Approach to resilience: Palo Alto Networks delivers the Prisma Access service utilising public cloud providers Amazon Web Services and Google Compute Platform. Within each of these providers the use of “availability zones” (AZ) to ensure geo and service redundancy and resiliency within a region (e.g. United Kingdom) and at a regional level with traffic being able to be steered to another region/availability zone/location should an incident occur.
• Outage reporting: A public dashboard available at status.paloaltonetworks.com and via email alerting.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: Restrictions can be implemented by restricting IP addresses able to access the management interface(s). In addition a role-based access control (RBAC) system is in place to further restrict users to user definable configuration views and modes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Unknown
• ISO/IEC 27001 accreditation date: Unknown
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 28/10/2016
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: No exemptions
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC2
  • FIPS 140-2
  • NCSC Foundation
  • See https://www.paloaltonetworks.com/legal-notices/trust-center/technical-certifications#

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • Other
• Other security governance standards: SOC2; FIPS 140-2; NCSC Foundation; See https://www.paloaltonetworks.com/legal-notices/trust-center/technical-certifications#
• Information security policies and processes: Palo Alto Networks has a formal Enterprise Risk Management program, which includes the performance of an annual risk assessment, with periodic updates, as applicable, to identify and assess key risks and their mitigation approaches. The scope of the program encompasses information security risks and product risks. Our security program consists of a risk-based approach that includes administrative, technical and physical safeguards reasonably designed to protect the confidentiality, integrity and availability of customer data. Palo Alto Network's information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI and SOC2.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Both Palo Alto Networks and the end-user organisation are in full control of their relevant and respective change control processes. Palo Alto has a documented change control procedure in line with ISO27001 and additional details are available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Applications and software that collect, transmit or display, or process End User Data. Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognised organisations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review. Palo Alto Networks utilises a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practice.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Applications and software that collect, transmit or display, or process End User Data. Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognised organisations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review. Palo Alto Networks utilises a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. Further information is available on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Amazon Web Services and Google Compute Platform
• How shared infrastructure is kept separate: Each organisations compute instances are unique to that individual organisation with logical separation being achieved at the cloud provider level. This ensures that no virtualised infrastructure is shared organisation to organisation and each respective organisations data and network traffic is isolated from one another

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Palo Alto follows the best practice guidelines for the EU Code of Conduct on Data Centre Energy Efficiency

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have committed to achieving Carbon Net Neutrality and have in place a clear and achievable plan to get there. See section 5 for more details. We know our operations and delivering for customers has an impact on the environment. We have a carbon footprint and we have completed significant works to understand the extent of that impact on the environment. That allows us to adopt genuine and realistic targets to reduce our impact, as well as implement new ways of working to achieve those reductions. Throughout 2022-24+ we have worked with experts from Sustainable Advantage, a leading environmental consultancy, to complete a thorough ESG review, and to complete a full carbon baselining. Through this work we have adopted a bold and ambitious new Environmental Policy, which includes targets to achieve Carbon Net Zero. We also publish a Carbon Reduction Plan on our website which outlines how we plan to achieve Net Zero.

  Tackling economic inequality

  We support our staff with enhanced benefits, including additional holidays, employee assistance programs, health insurance, and other benefits. We pay our employees above the minimum wage in all our locations and invest in external benchmarking to objectively measure that we are paying fair rates for the work our people do. Our Cyber Security team, based in Peterborough, have established links with local secondary schools to support a school leaver program. We actively recruit school-leavers into appropriate roles in the business and invest in their learning. Where possible, we work with local companies to support us in our purchasing and delivery of goods and services. In addition to our supply chain, our colleagues travel across the UK to support our customers, and we spend money in the local communities we travel to.

  Equal opportunity

  We have an established D&I policy and are working hard to make the demographic profile as a business match those of the communities where our offices are based. We employ people from across the UK, and offer a hybrid working policy as standard. We also support fully remote working where the role permits, which ensures our many vacancies are open to everyone from John o’Groats to Land’s End. We publish a modern slavery statement on our website annually, which sets out how we ensure no modern slavery exists in our supply chains.

  Wellbeing

  We invest in well-being programmes, train mental health first aiders and support an employee assistance programme giving access to confidential help on any issue for any employee. Each year our employees nominate our chosen charities who we then support throughout the year as part of our charity initiatives. We ensure our chosen charities are local to our office locations. We encourage our employees to volunteer with their local communities and support them when they do through flexible working. We have colleagues who volunteer with sports clubs and charities, as well as share their expertise on committees and boards.

Pricing

• Price: £220,570 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.