Digital Space Cloud Services Limited

Digital Space AWS Organizations

AWS Organizations helps you centrally manage and govern your environment as you grow and scale your AWS resources.

Features

  • Manage your AWS accounts
  • Define and manage your organization
  • Secure and monitor your accounts
  • Control access and permissions
  • Share resources across accounts
  • Audit your environment for compliance
  • Centrally manage billing and costs

Benefits

  • Quickly scale your workloads
  • Provide custom environments for different workloads
  • Centrally secure and audit your environment across accounts
  • Simplify permission management and access control
  • Efficiently provision resources across accounts
  • Manage costs and optimize usage

Pricing

£0.00 a unit

Service documents

Request an accessible format
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Framework

G-Cloud 13

Service ID

1 7 7 2 8 4 1 7 3 6 3 6 1 3 5

Contact

Digital Space Cloud Services Limited Gary Beddow
Telephone: 0333 220 0222
Email: frameworks@digitalspace.co.uk

Service scope

Service constraints
Please see https://docs.aws.amazon.com/organizations/latest/userguide/orgs_reference_limits.html
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
AWS Support case response time depends on severity. The support response times for Developer, Business and Enterprise Support tiers are listed below:
Developer:
General guidance cases < 24 business hours; system impaired cases < 12 business hours.
Business:
General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases
< 1 hour.
Enterprise:
General guidance cases < 24 hours; system impaired cases < 12 hours; production system impaired cases < 4 hours; production system down cases < 1 hour; business-critical system down cases < 15 minutes
Information: https://aws.amazon.com/premiumsupport/compare-plans/
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
You can sign in to the Support Center at https://console.aws.amazon.com/support/home#/ by using the email address and password associated with your AWS account. To log in with other credentials, see Accessing AWS Support.
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
"Basic
24/7 customer service, support forums, 4 Core “Trusted Adviser” checks, personal health dashboard. No TAM. Free

Developer:
As above + business hours access to technical/architural Cloud Support Associates via email (one primary contact). No TAM. 3%x monthly AWS usage.

Business:
As above + 24/7 access to Cloud Support Engineers via email, chat and phone for unlimited contacts; architecture, 3rd party software and programmatic case management support. TAM. Greater of $100 or spend-dependent percentage (pm).

Enterprise
As above, plus architectural review, operations support, training, assigned concierge, proactive guidance, TAM. Greater of $15,000 or spend-dependent percentage (pm).
"
Support available to third parties
Yes

Onboarding and offboarding

Getting started
AWS provides a range of resources to help customers get started on our services. These include: comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training, access to a large ecosystem of partners and support from the public sector account team.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Kindle
End-of-contract data extraction
Data may be copied out using AWS API tools to download data.
End-of-contract process
"Buyer may terminate the relationship with Supplier for any reason by (i) providing Supplier with notice and (ii) closing Buyers account for all services for which Supplier provide an account closing mechanism.

Buyers pay for the services they use to the point of account termination. Please see the AWS UK G-Cloud 13 Pricing Document affiliated with this Service in the Digital Marketplace.

Supplier customers retain control and ownership of their data. Supplier will not erase customer data for 30 days following an account termination. This allows customers to retrieve content from Supplier services so long as the customer has paid any charges for any post-termination use of the service offerings and all other amounts due."

Using the service

Web browser interface
Yes
Using the web interface
"Almost all functionality for each of our services is exposed through the web console.

The web console facilitates management for all aspects of the AWS account in a consolidated view whilst providing access to all services and their respective functionalities.

In some cases, specific configuration parameters of a service are dedicated to, and only available from, the CLI, SDK, or API interface."
Web interface accessibility standard
None or don’t know
How the web interface is accessible
You can sign in to the Support Center at https://console.aws.amazon.com/support/home#/ by using the email address and password associated with your AWS account. To log in with other credentials, see Accessing AWS Support.
Web interface accessibility testing
None
API
Yes
What users can and can't do using the API
All functionality is exposed via an API.
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools
  • Wide range of 3rd party services hook into AWS APIs.
  • Offer SDKs for Python, Ruby, PHP, JavaScript, Java, .NET, Node.js.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
  • Other
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
All functionality is available via the CLI.

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
"Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.

Services which provide virtualized operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.

AWS continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements."
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS
  • Other

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Amazon Web Services (AWS)

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
"AWS adheres to independently validated privacy, data protection, security protections and control processes. (Listed under “certifications”).

AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed).

Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage."
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Other
Other protection within supplier network
"Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. AWS gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit.

AWS enables customers to open a secure, encrypted channel to AWS services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use.
API calls can be encrypted with TLS/SSL to maintain confidentiality; the AWS Console connection is encrypted with TLS."

Availability and resilience

Guaranteed availability
"AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on our website via the link below: https://aws.amazon.com/legal/service-level-agreements/

Well-architected solutions on AWS that leverage AWS Service SLAs and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements."
Approach to resilience
"The AWS Business Continuity plan details the process that AWS follows in the case of an outage, from detection to deactivation. AWS has developed a three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions.

AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites.

Customers are responsible for implementing contingency planning, training and testing for their systems hosted on AWS. AWS provides customers with the capability to implement a robust continuity plan, including the utilization of frequent server instance back-ups, data redundancy replication, and the flexibility to place instances and store data within multiple geographic regions across multiple Availability Zones."
Outage reporting
Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
"AWS’s Identity and Access Management (IAM) system allows you to control access to AWS services/resources. No actions are permissible without authentication. IAM facilitates the issuance of access permissions per user/group. MFA is available at no extra cost.

AWS CloudTrail allows you to log, continuously monitor and retain events related to API calls across your AWS infrastructure."
Access restrictions in management interfaces and support channels
"IAM provides user access control to AWS services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices.

API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root AWS Account’s Secret Access Key or the Secret Access key of a user created with AWS IAM). API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.

API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints. "
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Other
Description of management access authentication
AWS controls access to systems through authentication that requires a unique user ID and password. AWS systems don't allow actions to be performed without identification or authentication. Remote access requires multi-factor authentication. All remote administrative access attempts are logged and reviewed by the Security team for unauthorized attempts or suspicious activity. Incident response procedure is triggered in case of suspicious activity. AWS employs the concept of least privilege, allowing only the necessary access for users to accomplish their job. User access to AWS systems requires documented approval from authorized personnel.
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
EY CertifyPoint
ISO/IEC 27001 accreditation date
18/01/2022
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
18/01/2022
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
N/A
PCI certification
Yes
Who accredited the PCI DSS certification
Coalfire Systems Inc.
PCI DSS accreditation date
14/12/2021
What the PCI DSS doesn’t cover
N/A
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ISO 27017,
  • ISO27018,
  • SOC1/2/3

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 27017, ISO27018, Cyber Essentials Plus, SOC1/2/3
Information security policies and processes
Cloud security at AWS is the highest priority. As an AWS customer, you will benefit from a data centre and network architecture built to meet the requirements of the most security-sensitive organizations.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
"Changes to AWS services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.

Teams set bespoke change management standards per service, underpinned by standard AWS guidelines.

All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.

Emergency changes follow AWS incident response procedures. Exceptions to change management processes are documented and escalated to AWS management."
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
"AWS Security performs vulnerability scans on the host operating system, web applications, and databases in the AWS environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.

AWS Security monitors newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/.

Security and Compliance is a shared responsibility between AWS and the customer, and the customer must perform some of the vulnerability management process. See https://aws.amazon.com/compliance/shared-responsibility-model/ for more details."
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
"AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth-usage. Devices monitor:

• Port scanning attacks
• Usage (CPU, processes, disk utilization, swap rates, software-error generated losses)
• Application metrics
• Unauthorized connection attempts
Security and Compliance is a shared responsibility between AWS and the customer. See https://aws.amazon.com/compliance/shared-responsibility-model/ for more details."
Incident management type
Supplier-defined controls
Incident management approach
"AWS adopts a three-phased approach to manage incidents:

1. Activation and Notification Phase
2. Recovery Phase
3. Reconstitution Phase

To ensure the effectiveness of the AWS Incident Management plan, AWS conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.

The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.
"

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Other
Other virtualisation technology used
AWS proprietary
How shared infrastructure is kept separate
Customer environments are logically segregated, preventing users and customers from accessing unassigned resources. Customers maintain full control over their data access. Services which provide virtualized operational environments to customers, ensure that customers are segregated and prevent cross-tenant privilege escalation and information disclosure via hypervisors and instance isolation.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
AWS is committed to running our business in the most environmentally friendly way possible. In addition to the environmental benefits inherently associated with running applications in the cloud, AWS is focused on efficiency and continuous innovation across our global infrastructure. We are committed to powering our operations with 100% renewable energy by 2025. You can read more on our website https://sustainability.aboutamazon.com/environment/the-cloud?energyType=true

Social Value

Fighting climate change

Fighting climate change

AWS is committed to running our business in the most environmentally friendly way possible and to powering our operations with 100% renewable energy by 2025, five years ahead of our original target. In 2020, we became the world’s largest corporate purchaser of renewable energy, reaching 65% renewable energy across our business. There are also environmental benefits inherent to running applications in the cloud. A study by 451 Research found that AWS infrastructure is 3.6 times more energy efficient than the median of surveyed enterprise data centres. More than two thirds of this advantage is attributable to a more energy efficient server population and higher server utilization. Our scale enables us to achieve higher resource utilization and energy efficiency than other enterprise data centres. AWS data centres are also more energy efficient than enterprise sites because of comprehensive efficiency programs that touch every facet of our facilities. For instance, when 451 Research factored in the carbon intensity of consumed electricity and renewable energy purchases (which reduce associated carbon emissions), they found that AWS performs the same task with an 88% lower carbon footprint.
Covid-19 recovery

Covid-19 recovery

As part of our response to COVID-19, AWS is providing highly scalable and reliable infrastructure capacity, technical support, and AWS services to help customers with their research, remote work and learning, and other solutions to address their needs and the effects this is having on communities and businesses. Some examples include hosting the AWS Covid-19 data lake, a centralized repository of up-to-date and curated datasets focused on the spread and characteristics of Covid 19, powering South Africa’s GovChat chatbot to help citizens file and track Covid-19 relief applications, and supporting Volunteer Surge to recruit, train, and deploy 1 million volunteer health workers. We also offer a range of initiatives to help with creation of opportunities for those left unemployed due to the pandemic. AWS Training and Certification helps organisations and individuals to build and validate their cloud skills and AWS re/Start is a full-time, classroom-based skills development and training program that prepares individuals for careers in the cloud and connects them to potential employers, with a particular focus on unemployed or underemployed individuals. Amazon is also heavily invested in supporting employees, customers, and communities effected by the pandemic, and established a $25 million relief fund for partners, such as delivery drivers, and seasonal associates, facing financial hardship or quarantine.
Tackling economic inequality

Tackling economic inequality

AWS operates a wide range of initiatives which contribute across all areas of this broad theme. We support new businesses, entrepreneurs and start ups through AWS Activate which provides these organisations with a host of benefits, including AWS credits, AWS support plan credits, and architecture guidance to help them grow their business. Activate benefits are designed to give these organisations the right mix of tools, resources, and expert support so they can succeed with AWS while optimizing performance, managing risk, and keeping costs under control. We provide training and support for educational attainment through multiple schemes including AWS Academy, which empowers higher education institutions to prepare students for industry-recognized certifications and careers in the cloud, AWS Educate, which provides hundreds of hours of free self-paced training and resources for new-to-cloud learners, AWS Training and Certification, which helps organisations and individuals to build and validate their skills, and AWS re/Start which prepares unemployed and underemployed individuals for cloud careers through classroom-based training. Our Cloud Innovation Centres Program provides an opportunity for non-profits, education institutions, and government agencies to collaborate with other public sector organizations on their most pressing challenges, and we help customers to manage their security risks through running hackathons, game days, immersion days, and well architected reviews.
Equal opportunity

Equal opportunity

"At AWS, we believe that technology should be built in a way that’s inclusive, diverse, and equitable. We’re committed to promoting equity best practices like responsible machine learning; and our cloud services power customers and partners who are working toward a more equitable world. AWS is dedicated to building the next generation of technical leaders by providing our communities with broader access to STEM education, including adults who are interested in transitioning to technical careers. So far, we’ve invested $50 million to support the creation of STEM-focused programs at AWS and partner organizations. We also just announced our intent to help 29 million people around the world grow their technical skills with free cloud computing training by 2025.
AWS GetIT is an initiative to encourage girls aged 12-13 to consider a career in tech – challenging long standing gender stereotypes. AWS GetIT invites teams from different schools to an app-building competition to solve real issues faced by their school or community. AWS re/Start is a full-time, classroom-based skills development and training program that prepares individuals for careers in the cloud and connects them to potential employers. The program is focused on unemployed or underemployed individuals, including military veterans, their families, and young people. The AWS Artificial Intelligence (AI) and Machine Learning (ML) Scholarship program aims to help underserved and underrepresented high school and college students learn foundational ML concepts to prepare them for careers in AI and ML. "
Wellbeing

Wellbeing

Amazon aims to be Earth’s safest place to work. We are committed to ensuring the safety and well-being of all Amazon employees. Our work environment allows almost anyone—regardless of background, skill level, or experience—to work with confidence. Everyone at Amazon shares ownership in creating a safe workplace, and we invest in resources to help our employees thrive. We are constantly evaluating new technologies and learning opportunities to optimize how employees and leaders build capabilities, receive critical safety information, and prepare to meet future challenges. WorkingWell is a new program developed by Amazon employees dedicated to global workplace health and safety. WorkingWell uses scientifically proven physical and mental activities, wellness exercises, and healthy eating habits to help recharge and reenergize the body. Connections is a real-time, company-wide employee feedback mechanism designed to listen to and learn from employees at scale to improve the employee experience. Each day, Connections questions are delivered to every Amazon employee on a computer, a workstation device, or hand scanner generating more than 1.2 million responses from employees daily. Connections analyses response data and provides insights to managers and leaders to review and take actions as they uncover issues or see opportunities to improve. Our global teams work closely with suppliers to communicate our standards and help suppliers build capacity to provide working environments that are safe and respectful of human rights. We routinely evaluate our supply chain to understand the highest risks to workers and prioritize our efforts.

Pricing

Price
£0.00 a unit
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
AWS Organizations is offered at no additional charge.
Link to free trial
https://aws.amazon.com/organizations/faqs/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@digitalspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.