Logicalis UK Limited

BlueXP & Cloud Volumes ONTAP - Azure

NetApp BlueXP & Cloud Volumes ONTAP®, the leading enterprise-grade storage management solution, delivers secure, proven storage management services.

https://bluexp.netapp.com/

https://azuremarketplace.microsoft.com/en-us/marketplace/apps/netapp.netapp-ontap-cloud?tab=Overview

Features

• High Availability - Ensures RPO=0 and RTO<60 secs.
• Data Protection - With NetApp Snapshot™ technology
• Storage Efficiencies - Thin provisioning, data compression, and deduplication.
• Data Tiering - Automatically move infrequently-used data to object storage
• Cloning-Create writeable clone volumes instantly and with no capacity penalty
• Cloud Migration - With SnapMirror® replication technology.
• Cloud Manager -UI/APIs for management, supporting hybrid & multi-cloud architectures
• Kubernetes Integration - For containerized workloads persistent storage
• Unified control of storage and data services for hybrid multicloud
• powerful AIOps capabilities, flexible resource consumption, and integrated data services

Benefits

• Provide High Availability for your cloud applications
• Reduce public cloud storage spend with NetApp CVO for Azure
• Multiple storage consumption models
• ONTAP rapidly and easily provisions and manages cloud storage
• Unlock control, investment protection, and ROI through integrated&flexible resource consumption
• Maximize data protection and cyber resilience, minimizing costs with_fully integrated_services.

£0.04 a gigabyte a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.management@uk.logicalis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

184072906760640

Contact

Leah Shafik
01753 777200
bid.management@uk.logicalis.com

Service scope

• Service constraints: N/A
• System requirements: Access to platform

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: See : https://www.netapp.com/us/media/software-support-plan-product-description.pdf
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Full details of NetApp support , Support Levels and On-Site offering can be found here: https://www.netapp.com/us/services/index.aspx
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All relevant onboarding documenatation can be found here : https://docs.netapp.com/us-en/cloud/
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be copied out of the solution at any time via standard file copy means, prior to the expiration of the license. The system warns your 30 days before a license is due to expire.
• End-of-contract process: Once the license term has expired, the system shuts itself down and ceases to serve data. The data itself is not deleted, so can be recovered by renewing the license, or destroyed by deleting the cloud infrastructure underpinning the virtual storage system. Cloud Consumption costs are additional costs based on the volume of data and the tier required

Using the service

• Web browser interface: Yes
• Using the web interface: Cloud Manager simplifies enterprise cloud storage management by providing cloud monitoring, administration and orchestration frontend for NetApp ONTAP storage systems on-premises and in the cloud. For more details including a free trial https://cloud.netapp.com/cloud-manager
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: N/A
• Web interface accessibility testing: This Voluntary Product Accessibility Template (VPAT) provides guidance on the accessibility; characteristics of the NetApp ONTAP® Cloud : Full details can be found here : https://www.netapp.com/us/media/vpat-netapp-ontap-cloud.pdf"
• API: Yes
• What users can and can't do using the API: OnCommand Cloud Manager includes REST APIs that enable software developers to automate the management of NetApp storage in the cloud. The Cloud Manager APIs enable you to perform operations on different types of resources. The resources are broadly categorized as follows:; ; Administrative resources; Used to set up and configure Cloud Manager; ; Auditing resources; Used to view details about Cloud Manager operations; ; Authentication resources; Used to authenticate with Cloud Manager so you can run API operations; ; Working environment resources; Used to deploy and manage working environments: single ONTAP Cloud systems, ONTAP Cloud HA configurations, and ONTAP clusters; ; More detail can be found here : https://library.netapp.com/ecmdocs/ECMLP2735474/html/index.html#_how_the_rest_apis_work"
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools: WorkFlow automation (WFA)
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• Command line interface: Yes
• Command line interface compatibility: Other
• Using the command line interface: The ONTAP command-line interface (CLI) provides a command-based view of the management interface. You enter commands at the storage system prompt, and command results are displayed in text. A full description of the CLI capabilities can be found here: https://docs.netapp.com/ontap-9/index.jsp?topic=%2Fcom.netapp.doc.dot-cm-sag%2FGUID-DD81D296-184D-4779-8031-B24286D6CD52.html

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: You can use storage quality of service (QoS) to guarantee that performance of critical workloads is not degraded by competing workloads
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: NetApp

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: All / Any data can be backed up
• Backup controls: Backups can be done via both manual and automated standard NetApp Back and recovery services. ; ; Backup to separate regions is supported
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: ACL Based Network Security Groups are also used. See https://azure.microsoft.com/en-us/blog/network-security-groups/

Availability and resilience

• Guaranteed availability: See Microsoft's Online Service Terms at http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=11745
• Approach to resilience: Please see https://www.microsoft.com/en-us/cloud-platform/global-datacenters and https://www.microsoft.com/en-us/TrustCenter/
• Outage reporting: Please see https://azure.microsoft.com/en-us/status/ and https://portal.azure.com/#blade/HubsExtension/ServicesHealthBlade

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
• Other user authentication: " Azure Active Directory is Microsoft’s multi-tenant cloud based directory and identity management service. Azure-AD provides an affordable, easy to use solution to give employees and business partners single sign-on (SSO) access to thousands of cloud SaaS Applications like Office365, Salesforce.com, DropBox, and Concur. For application developers, Azure-AD lets you focus on building your application by making it fast and simple to integrate with a world class identity management solution used by millions of organizations. Azure-AD also includes a full suite of identity management capabilities including multi-factor authentication, device registration, self-service password management, self-service group management, privileged account management.; ; https://docs.microsoft.com/en-us/azure/active-directory/active-directory-whatis"
• Access restrictions in management interfaces and support channels: Azure-AD can designate separate administrators to serve different functions. These administrators will have access to features in the Azure portal and, depending on their role, will be able to create or edit users, assign administrative roles to others, reset user passwords, manage user-licenses, and manage domains, among other things. A user who is assigned an admin role will have the same permissions across all of the cloud services that your organization has subscribed to, regardless of whether you assign the role in the Office365 portal, or in the Azure classic-portal, or by using the Azure-AD module for Windows PowerShell.; ; https://docs.microsoft.com/en-us/azure/active-directory/active-directory-assign-admin-roles"
• Access restriction testing frequency: Less than once a year
• Management access authentication: 2-factor authentication
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 25/11/2022
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • FIPS-140-2, Common Criteria and DoDIN APL.
  • https://security.netapp.com/certs/

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: "ISO/IEC 27001 and ISO/IEC 15408; ; For further information check the below links:; https://security.netapp.com/certs/; https://library-clnt.dmz.netapp.com/info/web/ECMP1138936.html?&access=a; ; FIPS-140-2, Common Criteria and DoDIN APL.; https://security.netapp.com/certs/
• Information security policies and processes: "NetApp is committed to providing its customers with quality products that provide the security posture they require. In pursuit of a continued and supportive relationship, ; ; NetApp has a comprehensive secure development lifecycle program based on industry best practices which includes, security training, static analysis security testing (SAST), dynamic analysis security testing (DAST), vulnerability scanning, third-party penetration testing and other security practices. NetApp further incorporates certain security features such as encrypted data-at-rest and data-in-motion depending on the system. NetApp’s secure development lifecycle is a journey and continues to be rolled out to achieve maturity.; ; As part of the development, ONTAP executes various secure development lifecycle practices and determines corrective actions. SAST, DAST, Fuzzing and vulnerability scanning are performed with each release. Pentration testing is performed at least annually.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: "Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.; ; Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape.; Please see https://www.microsoft.com/en-us/SDL/OperationalSecurityAssurance and https://www.microsoft.com/en-us/sdl"
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: When providing the Antimalware solution for Virtual Machines, Azure is responsible for ensuring the service is highly available, definitions are updated regularly, that configuration through the Azure Management Portal is effective and that the software detects and protects against known types of malicious software. MCIO-managed hosts in the scope boundary are scanned to validate anti-virus clients are installed and current signature-definition files exist.; ; Vulnerability scans are performed on a quarterly basis at a minimum. Microsoft Azure contracts with independent assessors to perform penetration testing of the Microsoft Azure boundary."
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Microsoft Azure employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.; ; Proactive monitoring continuously measures the performance of key subsystems of the Microsoft Azure services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event."
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Microsoft has developed robust processes to facilitate a coordinated response to incidents.; • Identification – System and security alerts may be harvested, correlated, and analyzed.; • Containment – The escalation team evaluates the scope and impact of an incident.; • Eradication – The escalation team eradicates any damage caused by the security breach, identifies root cause for why the security issue occurred.; • Recovery – During recovery, software or configuration updates are applied to the system and services are returned to a full working capacity.; • Lessons Learned – Each security incident is analyzed to protect against future reoccurrence."

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: N/A

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Social Value; ; Fighting climate change; Equal opportunity; Wellbeing; Fighting climate change; ; Take a look at our latest developments: Carbon neutral on scope 1&2 by 2025 - Announced intent to be carbon neutral on scope 1 and 2 by 2025. Engaged EcoVadis – Partnered with EcoVadis to provide a holistic understanding of our ESG performance. Carbon Disclosure Project – Deepened our scope with the CDP. SBTi – Committed to Science Based Targets initiative, joining the largest group of companies actively driving the reduction in global emissions. Launched customer sustainability score – Developed scoring mechanisms that enable customers to understand their IT emissions with recommendations, all available as a managed service.

  Equal opportunity

  Equal opportunity; ; Diversity, equity and inclusion activities From our global inclusion council to unconscious bias training for all employees, we empower our employees to create an inclusive environment.

  Wellbeing

  Wellbeing; ; Innovation drives creativity and when people from diverse backgrounds work together, the more innovative and creative that team is likely to be. Our people are critical to our ongoing success and together we can create an environment where everyone can belong, grow and thrive. We are committed to making Logicalis the best it can be through our people and in FY23 we were recognised as being a 'Great Place to Work' in 12 countries.

Pricing

• Price: £0.04 a gigabyte a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A 30 day Free trial is available of the CVO product; ; https://bluexp.netapp.com/
• Link to free trial: https://netapp-cloud-account.auth0.com/login?state=g6Fo2SBjX3hPOVFQalVla3dDbGowcEp5MHdkOFBZX1llaGU2eaN0aWTZIHJjQlNRclZyQnQ4S24tY3FLNDNzSDVCakFwMDZxbk9Ko2NpZNkgOGUzQVRPN1cwcVlsZUkwMldudEp3Um1iclJYUnQzbWs&client=8e3ATO7W0qYleI02WntJwRmbrRXRt3mk&protocol=oauth2&response_type=token%20id_token&redirect_uri=https%3A%2F%2Fsetup.cloudmanager.netapp.com%2F%3FparamsForLoginPage%3DeyJzZXJ2aWNlIjoib250YXAtY2xvdWQiLCJkaXNhYmxlU2lnbnVwIjpmYWxzZX0%3D&scope=openid%20profile&audience=https%3A%2F%2Fapi.cloud.netapp.com&nonce=jNEpqn0zyUcH6ZMJ-pJw.72FG1raw32i&auth0Client=eyJuYW1lIjoiYXV0aDAuanMiLCJ2ZXJzaW9uIjoiOS4xMC4wIn0%3D

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.management@uk.logicalis.com. Tell them what format you need. It will help if you say what assistive technology you use.