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  3. Cross Domain Gateway Service
SecureCloud+ Limited

Cross Domain Gateway Service

Enables high-grade classified information, such as FVEY and NATO-S, sharing between disparate secure networks through encrypted bearers . Data flow is controlled via credential and redaction mechanisms assuring the integrity and confidentiality of data . Supports static and deployed environments at OFFICIAL/SECRET/ABOVE SECRET.

Features

  • Secure voice, video and conference calls between secure networks
  • Secure-browse facility across disparate domains/networks from a single location
  • Secure Instant Messaging chat between networks, e.g. Skype for Business
  • Provides a controlled interface enabling access/transfer of information between domains
  • Demonstrable compliance with policy, standards and legislation
  • Enables bi-directional data flow between security domains
  • Multi-enclave and multi-compartment-controlled information sharing
  • Sharing information is further controlled via credential and redaction mechanisms
  • Optional security mechanisms, virus scanning, auditing/logging, and deep content inspection
  • Information is protected at rest/in transit across all domains

Benefits

  • User-friendly security controls
  • Simple integration with existing capabilities, so improves efficiency
  • Enhances security for your critical systems and secure information
  • Enables multi-agency circulation of secure data and key information
  • Enables collaboration with less trusted organisations
  • Provide a collaboration mechanism within complex and secure environments
  • Eliminates manual/swivel chair data transfer processes
  • Balances security policies and provides fast access to relevant information

Pricing

£2,500.00 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales-support@securecloudplus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 8 8 6 6 9 5 4 1 9 3 9 3 5 8

Contact

SecureCloud+ Limited Emilie Duda
Telephone: 0330 123 3633
Email: sales-support@securecloudplus.co.uk

Service scope

Service constraints
The service will be subject to planned maintenance activities inline with customer service management plan
System requirements
Minimum conditions will be set dependent on customer requirement

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 = 15 Mins
Priority 2= 4 Hrs
Priority 3 = 12Hrs
Priority 4 = 24Hrs
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
None
Onsite support
Onsite support
Support levels
Onsite support provided to meet the following SLAs:

Priority 1 - 8 hours
Priority 2 - 16 hours
Priority 3 - 24 hours
Priority 4 - 48 hours

A Client Service Manager is allocated to each contract as the key customer support resource contact. Additional onsite support will be provided by SecureCloud+ engineering support team.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
SecureCloud+ will initiate a formal project to manage the on-boarding process. The initial stages of the project will include Start-up, Project Management Plan (PMP) and Stakeholder engagement and will establish the following:

• Project plan
• Communications plan
• Risk management log
• Service Design Pack (SDP)Technical Design Documents:
o High Level Design
o Low Level Design
• Service Management Plan (SMP)
• Service transition plans for:
o Migration
o Testing and Acceptance
o Training
o Exit

The appropriate training for users of the service will ensure they are familiar with the capability, functionality and can therefore realise the benefits as quickly as possible. A training plan will be created at the Service Transition stage of the on-boarding process. The delivery of the training plan will include relevant user guides, appropriate use policies and work instructions as well as documented FAQs.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Six months prior to the termination or expiry of the contractual agreement SecureCloud+ and the Customer will engage in the creation of an Exit Plan. The Exit Plan will detail the actions that need to be completed in order to terminate the Service. This will could include:

• Notification to Case Officer and Accreditor that the service will be terminated
• The method of format of data transfer or destruction in line with System Accreditor requirements
• Decommissioning of any physical infrastructure installed at the customers premises
• Supplier resources assigned to the support of the Service will be reassigned once the Service Termination actions have been completed.
• Confirmation of target dates for each action and the resources required to carry out the actions. The resources are likely to be required from both the Supplier and Customer organisations.
• Customer sign off of the plan and authorise the Supplier to commence the exit process on the agreed date.
• Health & Safety and Risk Assessments
• Service exit criteria.

The Off-Boarding process will be as per the standard G-Cloud Framework Off-Boarding process.
End-of-contract process
The Exit Plan will detail the actions that need to be completed in order to terminate the Service. This will could include:

• Notification to Case Officer and Accreditor that the service will be terminated
• The method of format of data transfer or destruction in line with System Accreditor requirements
• Decommissioning of any physical infrastructure installed at the customers premises
• Supplier resources assigned to the support of the Service will be reassigned once the Service Termination actions have been completed.
• Confirmation of target dates for each action and the resources required to carry out the actions. The resources are likely to be required from both the Supplier and Customer organisations.
• Customer sign off of the plan and authorise the Supplier to commence the exit process on the agreed date.
• Health & Safety and Risk Assessments
• Service exit criteria.

The exit plan will also highlight the expected costs covering elements such as:

• Asset removal
• Data destruction
• Unexpired value of deprecated asset not covered in contract value
• Resource required to accomplish transition/knowledge transfer

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
Application usage is controlled via bandwidth load balancing in certain circumstances a customer may have a virtual organisation where resources will be dedicated to that customer community.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Virtual Machines
  • Databases (e.g. Storage, User Profiles)
  • System Configuration
Backup controls
As part of the managed service Recovery Point Objective and Recovery Time Objective will be defined and agreed based on User requirement.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SecureCloud+ provides comprehensive service management packages; Bronze, Silver, Gold

The Gold service guarantees an availability SLA which will be agreed with the customer over the service period (example 99.95%).

Where there are specific service requirements which differ from the standard packages, the requirement will be captured and priced during Solution Discovery.
Approach to resilience
Available on Request
Outage reporting
Service outages are reported on a public dashboard, email alerts and via monthly service reporting.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Bastion server - no direct access to management interfaces, only accessible by a registered IP address.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
27/06/2018
What the ISO/IEC 27001 doesn’t cover
All of the operations and internal departments are within scope at both Reading and Stoke-on-Trent sites, services provided to customers are covered by accreditation at the appropriate government classification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • DIAS Accredited RMADS
  • CyberEssentials+
  • CCM CSA V3.0.1

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
The Security Manual describes the reporting structure for the Company, this details each person's responsibility up to and including the Board.
Services are accredited to the appropriate classification. RMADS document sets are produced for each service detailing the security policies and processes. Each Service is policed by the Senior Information Security Manager at SecureCloud+.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Customer RFCs will be raised through the Service Desk and will be managed via a Change Advisory Board who will establish the service boundaries from 3 levels of functionality:

• User Service Request
• Minor Change Request
• Major Change Request

Upon approval the System Design Authority will be responsible for producing the High-Level Design and, the Low Level Design for any proposed change to a service.  

After which the following procedural steps will take place:

• Test & Evaluation
• Quality Check
• Change Implementation
• Back Out Plan
• Request for Change Completion  
• Change Wash-up
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Each service goes through a stringent risk management and accreditation assessment to ensure the relevant security incident and event monitoring technology and processes meet the guidelines set by GPG 13.

SecureCloud+ platforms are tested for vulnerability threat assessment by accredited companies annually.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
A number of SIEM best practices are employed in safeguarding and monitoring information within SecureCloud+ managed service such as

o Compliance
o Access control
o Perimeter Defenses
o Resource Integrity
o Intrusion Detection
o Malware Defense
o Acceptable Use

In the event of a security incident the task of reporting the action will be carried out by SecureCloud+ who will liaise with the relevant parties and collate the security information in accordance with MOD policy - GPG 13:

• This information will be made available when requested by the customer authority
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
• The End-User contacts the Service Desk (SD) to log the call and is provided a reference number and applied a priority.

• The SD will then perform first-line diagnostics for the Incident. If the initial diagnosis and rectification action clears the Incident, then it is closed with the agreement of the End-User.

• If the incident is still current, it will be assigned a resolution group.

• If the incident is resolved and agreed with the End-User then it is closed. If however the Incident cannot be resolved within the SLA, then the escalation process will begin.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
Each client is separated into a Virtual Data Centre (VDC) enabling logical separation of customer data. Additional security protocals, processes and procedures are provided as part of the service.

Management access is provided via a bastion server - no direct access to management interfaces, only accessible by a registered IP address.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
All data centres used by SecureCloud+ adhere to the EU Code of Conduct. SecureCloud+ has been a participant in the Scheme since 2013, and evidence of their participation can be viewed at:
http://iet.jrc.ec.europa.eu/energyefficiency/ark-data-centres-3-data-centre

Social Value

Fighting climate change

Fighting climate change

SecureCloud+ is committed to providing a quality service in a manner that minimises our impact on the environment. We operate in compliance with all relevant environmental legislation such as ISO14001:2015 and the Government’s Environmental Policy and Sustainable Development Plan.
SecureCloud+ monitor their GHG emissions in line with the Greenhouse Gas Protocol for its Scope. The aim is to comply to the Government’s target of net-zero carbon emissions by 2050. Our total CO2 has been established and controls implemented to reduce it. SecureCloud+ have policies and will implement training, initiatives, and environmental objectives throughout its operations to reduce emissions. https://securecloudplus.co.uk/wp-content/uploads/2021/11/Carbon-Reduction-plan.pdf
Covid-19 recovery

Covid-19 recovery

In the post-Covid-19 environment, there is considerably more flexibility and mobility associated with certain roles. This places a greater emphasis on staff retention and promotion initiatives. The physical absence of staff from site also presents a challenge to in-work progression. This has placed greater focus on the development of all staff and placed key issues such as inclusion and diversity at the centre of the staffing agenda.

Recruiting more diverse talent into its workforce is a priority for SecureCloud+ and its partners and is central to its Inclusion and Diversity Strategy. In support, SecureCloud+ have partnered with organisations such as iHASCO to create bespoke Inclusive Recruitment training for all hiring managers ensuring fair selection processes and that every candidate has equal opportunities. The recruitment process is also done both in-person and virtually to provide opportunities for engagement with people and communities recovering from the impacts of COVID-19, including effective social distancing and remote working for those who are shielding.
Tackling economic inequality

Tackling economic inequality

Creation of New Businesses, Jobs, and Skills -
SecureCloud+ prides itself on creation of career opportunities for those who face barriers to employment due to personal circumstance or who live in deprived areas. SecureCloud+ are committed to five foundational principles, as set out in the Good Work Plan (fair pay, participation, progression, voice, autonomy).

Supply Chain Resilience and Capacity -
As a Cyber Essentials Plus certified business, SecureCloud+ is committed to proactively identify risks and ways of mitigating cyber threats or vulnerabilities across our own business and our supply chain. SecureCloud+ utilise the Defence Cyber Protection Partnership (DCPP) as part of the Cyber Security Model combined with the principles of ISO27001 to assess the risk profile of the supply chain and hold regular meetings with the supply chain to identify and build resilience against cyber security risks.
Equal opportunity

Equal opportunity

SecureCloud+ prides itself on creation of career opportunities for those who face barriers to employment due to personal circumstance or who live in deprived areas. SecureCloud+ are committed to five foundational principles, as set out in the Good Work Plan (fair pay, participation, progression, voice, autonomy).
SecureCloud+ has enabled apprenticeship and graduate engineering programmes that focus on the digital skills for the future and provide valuable work experience that can help nurture skills to support both our customers and our future business growth.  

Closely linked to a number of Academia Institutions (Staffordshire University & University of Southampton – Global Top 100 University), SecureCloud+ through the Staffordshire Digital Innovation Partnership (SDIP) completed a study in machine learning assisted anomaly detection, developing a cyber operational awareness and readiness platform, capable of assessing and analysing potential threats within a system, then displaying this data, from various feeds, into a single dashboard for ease of analysis. SecureCloud+ have invested in this partnership to extend its role to maximise its success in helping students to secure employment within local industry.
Wellbeing

Wellbeing

SecureCloud+, founded by a number of UK Armed Forces Veterans, acknowledge the barriers faced by veterans acclimatising to working in industry and aim to support their integration - recognising the transferable skills that are acquired in the Armed Forces and actively encouraging veterans to apply for job opportunities as they arise. SecureCloud+ are Armed Forces Gold Award (Defence Employer Recognition Scheme) recipients and currently employ 20% of veterans/reservists. Underpinned by the 6 standards in the Mental Health at Work commitment SecureCloud+ also promote mental health awareness through on-site Mental Health First Aiders and a company supported health plan.
SecureCloud+ are an Investors in People (IIP) Silver Award employer. Investing strongly in staff training, recognition, reward, and empowerment. SecureCloud+ have a business-wide Continual Professional Development (CPD) Plan, providing staff with regular opportunities to undertake specific training related to any identified skills gaps. SecureCloud+ provide industry recognised training schemes and partner certifications that deliver professional qualifications such as ITIL(v4) or COBIT5.

Pricing

Price
£2,500.00 a unit a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales-support@securecloudplus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.