Creative Networks

Fortinet Managed Firewall

Fortinet Managed Firewall service provides comprehensive firewall protection, overseeing network security for businesses. It involves deploying, configuring, and monitoring Fortinet's advanced firewall technology, guarding against cyber threats. With expert assistance, businesses can maintain continuous protection while concentrating on core operations.

Features

• Strong firewall tech for network protection.
• Expert deployment, configuration, and maintenance.
• Continuous threat monitoring and response.
• Tailored security policies to suit business needs.
• Block malicious activity and unauthorised access.
• Regular updates for optimal performance.
• Detailed security event reporting and analysis.
• Integration with other security solutions.
• Scalable solutions for evolving needs.
• 24/7 support from knowledgeable specialists.

Benefits

• Peace of mind with enhanced network security.
• Efficient operations with expert management.
• Swift threat response, reducing vulnerabilities.
• Customised protection for business needs.
• Minimised downtime through proactive monitoring.
• Improved compliance with industry standards.
• Reduced exposure to cyber threats.
• Enhanced productivity with reliable network.
• Cost-effective compared to in-house management.
• Simplified management for core business focus.

£500.00 to £5,000.00 a device

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@creative-n.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

195931557730894

Contact

Azeem Javed
03303337337
aj@creative-n.com

Service scope

• Service constraints: Buyers of Fortinet Managed Firewall service should note planned maintenance schedules for updates, potential hardware compatibility requirements, and licensing limitations on certain features. Additionally, resource constraints like throughput rates may apply, and support availability may vary based on subscription levels. Being aware of these constraints enables buyers to plan deployments effectively, ensuring minimal disruption and compliance with service limitations.
• System requirements:
  • Fortinet hardware or virtual appliances, depending on deployment.
  • Valid software licenses for Fortinet products.
  • Adequate network infrastructure to support firewall deployment.
  • Access to skilled personnel for configuration and management.
  • Integration capabilities with existing security solutions, if applicable.
  • Optionally, antivirus technology for endpoint protection within the network.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support response times - 08:30 - 18:00 Weekdays, excluding Bank Holidays. Out of hours support available where necessary. 30 minutes to 8 hour response dependent on priority call, P1 - 30 mins, P2 - 1 hour, P3 - 4 hours, and P4 - 8 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We have not conducted any testing of web chat accessibility with users employing assistive technology.
• Onsite support: Onsite support
• Support levels: End-user training can be provided at an ad hoc cost. We provide a UK based Service Desk for support. Out of hours support is available. Our helpdesk is made up of 1st, 2nd and 3rd Line technical expertise. A Technical Account Manager will be assigned as standard as a part of our standard and premium IT Support, see our pricing schedule and SFIA Rate Card for details.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We assist users in adopting the service through a variety of resources tailored to their needs. Our user documentation offers step-by-step guides, FAQs, and troubleshooting tips for independent learning. Additionally, we provide interactive online training sessions and webinars led by experienced instructors to guide users through setup and configuration processes effectively. For those preferring personalised assistance, optional onsite training sessions can be arranged to address specific organisational requirements. Our dedicated technical support team is readily available to assist users with any inquiries or challenges they may encounter, offering prompt resolution via email, phone, or online chat. With these resources and support channels in place, we aim to ensure a smooth onboarding experience and empower users to harness the full capabilities of the service for their communication needs.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Exported upon request. Contact the Support Helpdesk or Technical Account Manager.
• End-of-contract process: At the end of the contract services will continue on a rolling 30 day agreement until either party serves notice. If it is decided the client will exit, Creative Networks will assist in transitioning and migration of services ensuring continuity and a smooth handover. We will, where applicable deliver an Exit Plan which sets out the proposed methodology for achieving an orderly transition of Services on the expiry or termination of the contract. The Exit Plan will contain at minimum: Separate mechanisms for dealing with Ordinary Exit and Emergency Exit. The management structure to be employed during both transfer and cessation of the services and a detailed description of both the transfer and cessation processes, including a timetable. Document how the Services will transfer including details of the processes, documentation, data transfer, systems migration, security and the segregation of technology components. Specify the scope of the Termination Services that may be required and any charges that would be payable for the provision of such Termination Services and detail how such services would be provided. Provide a timetable and identify critical issues and set out the management structure to be put in place and employed during the Termination Assistance Period.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can utilise the web interface of the Fortinet Managed Firewall service for comprehensive setup, management, and monitoring tasks. They can establish the service by configuring firewall rules, network policies, and security profiles, ensuring tailored protection for their network infrastructure. Through the interface, users can easily modify settings, such as adding or adjusting rules and policies, to adapt to evolving security needs. Additionally, the interface provides real-time visibility into network traffic, security events, and system performance, empowering users to promptly respond to any emerging threats or issues. Users can generate reports, access logs, and analyse security incidents to gain insights into network activity and strengthen overall security posture. However, while the web interface offers extensive functionality, certain advanced configurations or major system changes may necessitate command-line interface (CLI) access or additional steps outside the web interface. Users should also be mindful of permissions and administrative requirements for specific actions within the interface, ensuring proper access control and security management.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: Creative Networks have not done any web interface testing with assistive technology users.
• API: Yes
• What users can and can't do using the API: Through the API provided by Fortinet Managed Firewall service, users can automate setup and configuration tasks, programmatically defining firewall rules, policies, and security profiles. This facilitates streamlined deployment processes and enables users to efficiently adapt configurations to changing security needs. Additionally, users can make real-time changes to firewall settings, such as adding or modifying rules, policies, and profiles, through API calls. Automation capabilities empower users to automate routine tasks, like provisioning new firewall instances or updating configurations, enhancing operational efficiency and reducing manual workload. However, users should note that while the API offers extensive functionality, certain advanced configuration settings may still require manual intervention or CLI access. Additionally, the API may have limitations, such as rate limits on API calls and potential restrictions on accessing certain features compared to the web interface. Users must ensure proper authentication and authorization mechanisms are in place to safeguard against unauthorised access and misuse of the API.
• API automation tools:
  • Ansible
  • SaltStack
  • Terraform
  • Other
• Other API automation tools: Other automation tools may be compatible based on integration needs.
• API documentation: Yes
• API documentation formats: PDF
• Command line interface: Yes
• Command line interface compatibility: Linux or Unix
• Using the command line interface: Through the command line interface (CLI) of Fortinet Managed Firewall service, users can perform a range of tasks, including setup, configuration, and management. They can initiate the service setup by configuring firewall rules, policies, and profiles using text-based commands, offering flexibility and control over the deployment process. Additionally, users can make real-time changes to firewall settings, such as adding or modifying rules, policies, and profiles, via CLI commands, enabling swift adjustments to adapt to evolving security requirements. Automation capabilities further enhance efficiency, allowing users to script repetitive tasks and perform batch operations, streamlining workflow processes. However, while the CLI provides extensive functionality, users may encounter limitations in accessibility and usability compared to graphical interfaces or other management methods. Some tasks may require specific expertise or training to execute effectively through the CLI, and certain advanced features may only be accessible through this interface. Despite these limitations, the CLI remains a powerful tool for accessing advanced configuration options, troubleshooting complex issues, and performing tasks efficiently in environments where command-line operations are preferred.

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Hosted on cloud scalable solution.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Number of active instances
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Fortinet

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• Backup controls: Backups can be scheduled by contacting the support team.
• Datacentre setup: Single datacentre with multiple copies
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The level of availability guaranteed by Fortinet varies depending on the specific SLA agreed upon with the customer. For more information please contact the support team at hello@creative-n.com.
• Approach to resilience: Fortinet's Managed Firewall service is engineered for resilience with various features. High Availability configurations provide redundancy, allowing seamless traffic failover between firewall instances in case of failure. Users can deploy redundant hardware or virtual appliances across different hosts for added fault tolerance. Active-active or active-passive modes offer flexibility in traffic distribution and standby options. Automatic failover and failback mechanisms respond swiftly to failures without manual intervention. Load balancing and traffic management features prevent overloading on any single device, enhancing system resilience. Proactive monitoring and alerting capabilities identify potential issues early, enabling timely corrective actions. By incorporating these resilience features, the service aims to maintain continuous network protection and availability, even amidst unexpected challenges or failures, ensuring business continuity and uninterrupted security operations.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Supplier defined controls.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 24/10/2022
• What the ISO/IEC 27001 doesn’t cover: Areas not covered by ISO/IEC 27001 certification include specific business processes unrelated to information security, certain third-party services or suppliers, or compliance with other industry-specific regulations.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Organisations adhering to ISO 27001 establish robust information security practices. They develop policies aligned with ISO 27001 requirements, covering areas like access control, data protection, and incident response. Through risk assessments, they identify and prioritise security risks, implementing controls to mitigate them. Employees receive training on security policies and procedures to enhance awareness and compliance. Monitoring and review processes ensure the effectiveness of security controls, with regular audits and assessments conducted. A designated individual or team oversees the implementation and maintenance of the Information Security Management System (ISMS), reporting to senior management or the board. To ensure policy adherence, organisations employ various mechanisms such as audits, reviews, and ongoing monitoring. Non-compliance issues prompt corrective actions and improvements to the ISMS. By following these practices, organisations demonstrate their commitment to information security and continuously strive to enhance their security posture in line with ISO 27001 standards.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Creative Network's have in place a Change Management Process that follows the ISO 20000 Standard. A change is proposed with the Change Manager and then added to the Changes-overview. The change is scheduled to be executed and a roll back plan is created (if necessary). Rollback is actioned immediately upon confirmation as per following the rollback matrix, resources are freed and announcements are published. Periodically, the overview of archived changes is checked.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Creative Network's have a Vulnerability Management process that implements the following: Receives information about zero day threats from the National Cyber Security Center; subscribe to newsletters from vendors and used products, in contact with special interest groups; Technical vulnerabilities are handled either using the Incident management process or the Change management process; Patches are tested following the Installation of software on operational systems.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All devices have a monitoring agent on them which can identify potential issues and report back to our service desk. If an issue is identified we have an internal 4 hour SLA to ensure remedial actions are carried asap, the seriousness of an incident will be assessed on discovery so that any priority issues can be responded to quickly.
• Incident management type: Supplier-defined controls
• Incident management approach: Fully developed Business Continuity and Disaster Recovery management process developed in line with ISO 22301. Creative Network's have a pre-defined Incident Management Process in place where by an incident is reported with the Incident Manager and then added to the Incidents-overview. After which, relevant log files (from all systems affected) and evidence is gathered. The incident is corrected by implementing a patch, temporary fix or workaround. It is determine whether future occurrences of the incident can be prevented, e.g. by modifying/strengthening one or more controls. Periodically, the overview of archived incidents is checked for apparent trends and effectivity of corrections.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: Hyper-V
• How shared infrastructure is kept separate: Each instance is virtualised using Hyper-V.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Our Data Centre follows the ISO 14001 standard. We have in place a robust environmental management system • Procuring consumed energy from sustainable energy sources wherever possible

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Wellbeing

  Covid-19 recovery

  Fortinet Managed Firewall service contributes to wellbeing and Covid-19 recovery by ensuring secure remote work environments. This reduces stress and supports mental health while enabling business continuity during pandemic challenges. Additionally, by preventing cyber attacks, it safeguards critical infrastructure, essential for economic recovery and societal stability.

  Wellbeing

  Fortinet Managed Firewall service contributes to wellbeing and Covid-19 recovery by ensuring secure remote work environments. This reduces stress and supports mental health while enabling business continuity during pandemic challenges. Additionally, by preventing cyber attacks, it safeguards critical infrastructure, essential for economic recovery and societal stability.

Pricing

• Price: £500.00 to £5,000.00 a device
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@creative-n.com. Tell them what format you need. It will help if you say what assistive technology you use.