Britannic Technologies

Mobile Data Connectivity

Intelligent mobile data connectivity offering IoT/M2M technology solutions that are flexible, easy to manage/ come with a comprehensive self management portal

Whether you need traffic encryption on a powerful connection, a reliable onsite deployment on a construction site/ a simple pop-up office, we’ve got the perfect cellular solution for you.

Features

  • Content filtering - compliance
  • Self service portal
  • Self optimising tariffs
  • Range of SIMs from single network to multi-network unsteered SIMs
  • Granular control
  • Custom APNs and/or VPNs
  • UK or Global connectivity options
  • SMS and voice available
  • Data aggregation
  • Choice of IP

Benefits

  • Additional capabilities include private APNs/ VPNs
  • Rapid deployment - get connectivity working in a day
  • Keep business as usual with static IP.
  • Data aggregation allows sharing of data across deployments and territories
  • Global connectivity options include multi-network/ multi-IMSI
  • Device agnostic - Use in any SIM-enabled device.
  • Advanced management capabilities on our self-service portal
  • Multi-network SIMs automatically adapt to their location.
  • Best connectivity wherever you go.
  • Avoid bill shock with alerting and notifications

Pricing

£0.33 a megabyte a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jcambpbell@btlnet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 0 2 1 4 5 4 1 3 7 6 6 2 6 3

Contact

Britannic Technologies James Campbell
Telephone: 01483242550
Email: jcambpbell@btlnet.co.uk

Service scope

Service constraints
Devices need to be able to house a SIM, either via a SIM tray, dongle or other similar piece of equipment
System requirements
None. Fully managed solution

User support

Email or online ticketing support
Email or online ticketing
Support response times
Critical Tickets will be responded to within an hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via Britannic's website
Web chat accessibility testing
NA
Onsite support
Onsite support
Support levels
As part of our Standard FoC Account Management function, customers will have a named Account Manager plus direct access to a board level Director and Britannic’s Head of Operations.
These people will all be available to interrogate MI alongside the customer at whatever cadence is deemed most appropriate.
Typically, for the initial project, we would expect daily interactions before falling to a more regular fortnightly, or monthly review schedule.
Depending on the customer’s appetite for engagement, we will offer split review sessions. One which is focussed on strategy, direction and project planning and a second which is focussed on Service Delivery Review. This second session will be the opportunity to interrogate MI generated in the previous period, identify trends in tickets or questions and understand areas in which processes could or should be improved.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Once customers are on-boarded and have received their SIM(s) they can start to use the platform and connectivity.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Only billing data and specific SIM related data is held on the platform which can be downloaded if required via the GUI
End-of-contract process
At the end of the contract the customer can continue to use the service (contract extension) or terminate use accordingly. There are no financial penalties or costs to terminate contract at end of agreed term or extend beyond initial term, commencing a new term, which triggers monthly service charge and transactions charges accordingly.

Using the service

Web browser interface
Yes
Using the web interface
User can perform a range of self service management functions and access detailed reporting.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
NA
Web interface accessibility testing
NA
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
● All DC’s Pangea utilises (Cogent, Telehouse, Equinix, Iomart, Pulsant) are leading Tier 1 entities and established companies with superior levels of redundancy, reliability, and uptime
● Uninterruptible Power Supply (UPS) and backup generators keep your services running when grid power fails
Usage notifications
Yes
Usage reporting
API

Analytics

Infrastructure or application metrics
Yes
Metrics types
Other
Other metrics
  • Data usage
  • Voice usage
  • SMS Usage
  • Diagnostic and troubleshooting
  • Status if SIMS
  • Notifications and alerts
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Pangea

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Search for strongest signal with highest capacity when outages occur.
  • Uninterruptible Power Supply (UPS) and
  • Backup generators keep your services running when grid power fails
Backup controls
Via web interfacae
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.95% uptime SLA Service credits are provided to the value of 3.5% of the monthly service charge should this SLA not be met, per day up to a maximum of 100% of the monthly service charge for each month impacted. The service credits will be refunded to the customers account and notification provided.
Approach to resilience
Geographic resiliency, with 5 PoPs across the UK
Outage reporting
Notifications distributed to NOC contacts

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
Management interfaces are securely accessed via password control aligned to user profiles and privileges. Access to support channels is restricted to agreed named contacts within our customers - which are recorded on our CRM system - to ensure they have the authority to contact us for support and corresponding management control.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
08/04/2020
What the ISO/IEC 27001 doesn’t cover
Third party suppliers who do not directly impact the BTL Information Security
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Britannic Technologies Information Security is supported by ISMS framework of approved, communicated and published policies and procedures that includes all legal, physical and technical controls. BTL Information Security Policy as well as all other ISMS policies and procedures apply to all Britannic employees, while 3rd party management is governed by BTL 3rd Party Information Security Compliance Policy and annual suppliers reviews. Our management processes have been aligned to ISO/IEC 27001 and include (but are not limited to): Network Management, IT, Operations Security, Projects, Access Control, Suppliers Management, Asset Management, Human Resources Security. Due to evolving nature of information security, all BTL management processes are frequently reviewed to ensure Britannic Technologies remains in compliance with relevant legal and regulatory requirements of ISO/IEC 27001 and guidelines of ISO/IEC 27002. All ISMS Policies and Procedures have been approved by BTL Managing Director and Information Security Management Forum, made up of members of the Senior Management Team. BTL Information Security Management Forum carries an annual review of Information Security Policies and Procedures which can be also reviewed at other times as dictated by operational needs.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Any change requests are recorded through the service desk, logged and tracked - time bound. We then review change requests through our change management process. These are reviewed for a range of aspects, including potential security impact. All changes are recorded.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We have implemented vulnerability management process fully compliant with ISO 27001:2013.
In order to identify potential threats we have:
- compiled an inventory of assets connected to our network
- identified critical systems and at-risk systems
- established timely and scheduled patch management process
- established a process ensuring programs and apps run the latest software versions
- established remediation timelines
We review and classify all vulnerabilities and associated threats on a regular basis as well as rate risks according to our stated risk categorisation and assign a remediation timeline to each risk.
We conduct a regular vulnerability testing/scanning process.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Britannic Technologies have implemented protective monitoring as a part of our risk management strategy. We collect and analyse log and event data which allows us to detect and promptly alert on operational and security issues related to a wide range of compliance and risk concerns. As a result we obtain information required to allow us to respond to incidents in a timely manner and to establish sufficient internal security controls for ongoing compliance with ISO 27001:2013 requirements.
Incident management type
Supplier-defined controls
Incident management approach
We have pre-defined processes for common events. Users can log tickets by phone, email or web portal. Tickets are timed from the point of being logged to closure. Each ticket type (Minor, Major & Critical) has an SLA, we monitor ticket closure & escalation processes. We have set up automated escalation at set times depending upon each type of ticket. We provide incident reports / RFO's as applicable.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
A large proportion of the UK’s DCs use only electricity from 100% renewable sources, such as wind or solar power, instead of traditional carbon intensive processes that many industries still rely on such as fossil fuel -based electricity generation.
Beyond demonstrating commitment to renewable power, DC providers are also developing their own internal environmental strategies and policies. They are demonstrating best practice in energy efficiency and adopting appropriate international ISO standards in Environment and Energy management (ISO 14001:2015 & ISO 50001:2018). They are measuring and reporting energy use and efficiency through the CDP (Carbon Disclosure Project) or equivalents, contractually through the Climate Change Agreements. Some are doing this by obligation through regulatory schemes such as EU ETS (EU Emissions Trading Scheme which captures Scope 1 emissions), ESOS (Energy Saving Opportunities Scheme) and SECR (Streamlined Energy and Carbon Reporting).
DC providers are making sure dedicated, competent energy and sustainability teams are employed to identify energy efficiencies across the organisation’s operations and see projects through to ensure those improvements are achieved.

Social Value

Fighting climate change

Fighting climate change

Britannic Technologies is strongly committed to integrating the best environmental practices into all business activities. We accept our environmental responsibilities and recognise the obligation to reduce the impact of our business activities on the environment. We have adopted the best practices and assist, where possible, in developing innovative solutions to the environmental issues and problems faced by the telecommunications sector. We conduct all activities in full knowledge of, and in compliance with, the requirements of applicable environmental legislation and approved codes of practice.

While assessing the environmental impact of our past, current, and likely future operations, we focus on fully integrating environmental considerations and objectives into our business decisions.

We seek to:

Minimise the consumption of natural resources, including energy, water, and raw materials, as far as is economically feasible
Prevent pollution and minimise emissions
Reduce the production of waste through effective waste management and recycling procedures, as well as disposing of unavoidable waste in such a way as to minimise its environmental impact
Covid-19 recovery

Covid-19 recovery

In the lead up to and during the pandemic we quickly transitioned all of our customers to a remote footing, many of whom operate in sensitive sectors such as social housing. We did this at little to no cost to our customers. We continue to introduce and support solutions which allow organisations to operate efficiently in the post-pandemic world whilst ensuring that their users are not put under undue stress.
Tackling economic inequality

Tackling economic inequality

It is vital our workforce is as diverse as the customers we serve.
We are always looking to expand our role as a champion of employee diversity, equity, and inclusivity. We are evaluating and formalising key processes to monitor our hiring and reward programs and ensure that all employees can play to win at Britannic.
Britannic are focussed on providing high quality jobs in and around our local community. We support employees with training and development programmes both internally and externally to encourage their professional development within Britannic and for the wider job market.
This approach goes from our Apprentices through to Senior Management.
Equal opportunity

Equal opportunity

At Britannic we value diversity and hold ourselves accountable to create a culture where our employees represent humanity. We embrace authenticity and trust, and lead with transparency, empowering our employees to have a voice that's heard. We are committed to learning, empowering, advocating, allying and supporting each other within our own walls and communities. A diverse and inclusive culture helps us achieve our mission of revolutionising the contact centre and bringing home the human experience.
Wellbeing

Wellbeing

Britannic Strongly advocate the importance of employee mental health in all aspects of our operations.
It is our view that belonging is only achieved when an employee feels truly able to be their whole and authentic self throughout all aspects of their work to this end;
We encourage employees to take regular breaks and use all their annual leave throughout the holiday period.
Support users with flexible working wheresoever possible
We provide employees with their birthday off every year.
We give employees an extra day of annual leave to volunteer in the local community or with a charity as a ""day to make a difference"".
Regularly invite partners and families to events.

Pricing

Price
£0.33 a megabyte a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jcambpbell@btlnet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.