Mobile Data Connectivity
Intelligent mobile data connectivity offering IoT/M2M technology solutions that are flexible, easy to manage/ come with a comprehensive self management portal
Whether you need traffic encryption on a powerful connection, a reliable onsite deployment on a construction site/ a simple pop-up office, we’ve got the perfect cellular solution for you.
Features
- Content filtering - compliance
- Self service portal
- Self optimising tariffs
- Range of SIMs from single network to multi-network unsteered SIMs
- Granular control
- Custom APNs and/or VPNs
- UK or Global connectivity options
- SMS and voice available
- Data aggregation
- Choice of IP
Benefits
- Additional capabilities include private APNs/ VPNs
- Rapid deployment - get connectivity working in a day
- Keep business as usual with static IP.
- Data aggregation allows sharing of data across deployments and territories
- Global connectivity options include multi-network/ multi-IMSI
- Device agnostic - Use in any SIM-enabled device.
- Advanced management capabilities on our self-service portal
- Multi-network SIMs automatically adapt to their location.
- Best connectivity wherever you go.
- Avoid bill shock with alerting and notifications
Pricing
£0.33 a megabyte a month
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
2 0 2 1 4 5 4 1 3 7 6 6 2 6 3
Contact
Britannic Technologies
James Campbell
Telephone: 01483242550
Email: jcambpbell@btlnet.co.uk
Service scope
- Service constraints
- Devices need to be able to house a SIM, either via a SIM tray, dongle or other similar piece of equipment
- System requirements
- None. Fully managed solution
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Critical Tickets will be responded to within an hour
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Via Britannic's website
- Web chat accessibility testing
- NA
- Onsite support
- Onsite support
- Support levels
-
As part of our Standard FoC Account Management function, customers will have a named Account Manager plus direct access to a board level Director and Britannic’s Head of Operations.
These people will all be available to interrogate MI alongside the customer at whatever cadence is deemed most appropriate.
Typically, for the initial project, we would expect daily interactions before falling to a more regular fortnightly, or monthly review schedule.
Depending on the customer’s appetite for engagement, we will offer split review sessions. One which is focussed on strategy, direction and project planning and a second which is focussed on Service Delivery Review. This second session will be the opportunity to interrogate MI generated in the previous period, identify trends in tickets or questions and understand areas in which processes could or should be improved. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Once customers are on-boarded and have received their SIM(s) they can start to use the platform and connectivity.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Only billing data and specific SIM related data is held on the platform which can be downloaded if required via the GUI
- End-of-contract process
- At the end of the contract the customer can continue to use the service (contract extension) or terminate use accordingly. There are no financial penalties or costs to terminate contract at end of agreed term or extend beyond initial term, commencing a new term, which triggers monthly service charge and transactions charges accordingly.
Using the service
- Web browser interface
- Yes
- Using the web interface
- User can perform a range of self service management functions and access detailed reporting.
- Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- NA
- Web interface accessibility testing
- NA
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
- Automatic
- Independence of resources
-
● All DC’s Pangea utilises (Cogent, Telehouse, Equinix, Iomart, Pulsant) are leading Tier 1 entities and established companies with superior levels of redundancy, reliability, and uptime
● Uninterruptible Power Supply (UPS) and backup generators keep your services running when grid power fails - Usage notifications
- Yes
- Usage reporting
- API
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
- Other
- Other metrics
-
- Data usage
- Voice usage
- SMS Usage
- Diagnostic and troubleshooting
- Status if SIMS
- Notifications and alerts
- Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Pangea
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Search for strongest signal with highest capacity when outages occur.
- Uninterruptible Power Supply (UPS) and
- Backup generators keep your services running when grid power fails
- Backup controls
- Via web interfacae
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users schedule backups through a web interface
- Backup recovery
- Users can recover backups themselves, for example through a web interface
Data-in-transit protection
- Data protection between buyer and supplier networks
- IPsec or TLS VPN gateway
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- 99.95% uptime SLA Service credits are provided to the value of 3.5% of the monthly service charge should this SLA not be met, per day up to a maximum of 100% of the monthly service charge for each month impacted. The service credits will be refunded to the customers account and notification provided.
- Approach to resilience
- Geographic resiliency, with 5 PoPs across the UK
- Outage reporting
- Notifications distributed to NOC contacts
Identity and authentication
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Management interfaces are securely accessed via password control aligned to user profiles and privileges. Access to support channels is restricted to agreed named contacts within our customers - which are recorded on our CRM system - to ensure they have the authority to contact us for support and corresponding management control.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
- Devices users manage the service through
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 08/04/2020
- What the ISO/IEC 27001 doesn’t cover
- Third party suppliers who do not directly impact the BTL Information Security
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Britannic Technologies Information Security is supported by ISMS framework of approved, communicated and published policies and procedures that includes all legal, physical and technical controls. BTL Information Security Policy as well as all other ISMS policies and procedures apply to all Britannic employees, while 3rd party management is governed by BTL 3rd Party Information Security Compliance Policy and annual suppliers reviews. Our management processes have been aligned to ISO/IEC 27001 and include (but are not limited to): Network Management, IT, Operations Security, Projects, Access Control, Suppliers Management, Asset Management, Human Resources Security. Due to evolving nature of information security, all BTL management processes are frequently reviewed to ensure Britannic Technologies remains in compliance with relevant legal and regulatory requirements of ISO/IEC 27001 and guidelines of ISO/IEC 27002. All ISMS Policies and Procedures have been approved by BTL Managing Director and Information Security Management Forum, made up of members of the Senior Management Team. BTL Information Security Management Forum carries an annual review of Information Security Policies and Procedures which can be also reviewed at other times as dictated by operational needs.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Any change requests are recorded through the service desk, logged and tracked - time bound. We then review change requests through our change management process. These are reviewed for a range of aspects, including potential security impact. All changes are recorded.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
We have implemented vulnerability management process fully compliant with ISO 27001:2013.
In order to identify potential threats we have:
- compiled an inventory of assets connected to our network
- identified critical systems and at-risk systems
- established timely and scheduled patch management process
- established a process ensuring programs and apps run the latest software versions
- established remediation timelines
We review and classify all vulnerabilities and associated threats on a regular basis as well as rate risks according to our stated risk categorisation and assign a remediation timeline to each risk.
We conduct a regular vulnerability testing/scanning process. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Britannic Technologies have implemented protective monitoring as a part of our risk management strategy. We collect and analyse log and event data which allows us to detect and promptly alert on operational and security issues related to a wide range of compliance and risk concerns. As a result we obtain information required to allow us to respond to incidents in a timely manner and to establish sufficient internal security controls for ongoing compliance with ISO 27001:2013 requirements.
- Incident management type
- Supplier-defined controls
- Incident management approach
- We have pre-defined processes for common events. Users can log tickets by phone, email or web portal. Tickets are timed from the point of being logged to closure. Each ticket type (Minor, Major & Critical) has an SLA, we monitor ticket closure & escalation processes. We have set up automated escalation at set times depending upon each type of ticket. We provide incident reports / RFO's as applicable.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
-
A large proportion of the UK’s DCs use only electricity from 100% renewable sources, such as wind or solar power, instead of traditional carbon intensive processes that many industries still rely on such as fossil fuel -based electricity generation.
Beyond demonstrating commitment to renewable power, DC providers are also developing their own internal environmental strategies and policies. They are demonstrating best practice in energy efficiency and adopting appropriate international ISO standards in Environment and Energy management (ISO 14001:2015 & ISO 50001:2018). They are measuring and reporting energy use and efficiency through the CDP (Carbon Disclosure Project) or equivalents, contractually through the Climate Change Agreements. Some are doing this by obligation through regulatory schemes such as EU ETS (EU Emissions Trading Scheme which captures Scope 1 emissions), ESOS (Energy Saving Opportunities Scheme) and SECR (Streamlined Energy and Carbon Reporting).
DC providers are making sure dedicated, competent energy and sustainability teams are employed to identify energy efficiencies across the organisation’s operations and see projects through to ensure those improvements are achieved.
Social Value
- Fighting climate change
-
Fighting climate change
Britannic Technologies is strongly committed to integrating the best environmental practices into all business activities. We accept our environmental responsibilities and recognise the obligation to reduce the impact of our business activities on the environment. We have adopted the best practices and assist, where possible, in developing innovative solutions to the environmental issues and problems faced by the telecommunications sector. We conduct all activities in full knowledge of, and in compliance with, the requirements of applicable environmental legislation and approved codes of practice.
While assessing the environmental impact of our past, current, and likely future operations, we focus on fully integrating environmental considerations and objectives into our business decisions.
We seek to:
Minimise the consumption of natural resources, including energy, water, and raw materials, as far as is economically feasible
Prevent pollution and minimise emissions
Reduce the production of waste through effective waste management and recycling procedures, as well as disposing of unavoidable waste in such a way as to minimise its environmental impact - Covid-19 recovery
-
Covid-19 recovery
In the lead up to and during the pandemic we quickly transitioned all of our customers to a remote footing, many of whom operate in sensitive sectors such as social housing. We did this at little to no cost to our customers. We continue to introduce and support solutions which allow organisations to operate efficiently in the post-pandemic world whilst ensuring that their users are not put under undue stress. - Tackling economic inequality
-
Tackling economic inequality
It is vital our workforce is as diverse as the customers we serve.
We are always looking to expand our role as a champion of employee diversity, equity, and inclusivity. We are evaluating and formalising key processes to monitor our hiring and reward programs and ensure that all employees can play to win at Britannic.
Britannic are focussed on providing high quality jobs in and around our local community. We support employees with training and development programmes both internally and externally to encourage their professional development within Britannic and for the wider job market.
This approach goes from our Apprentices through to Senior Management. - Equal opportunity
-
Equal opportunity
At Britannic we value diversity and hold ourselves accountable to create a culture where our employees represent humanity. We embrace authenticity and trust, and lead with transparency, empowering our employees to have a voice that's heard. We are committed to learning, empowering, advocating, allying and supporting each other within our own walls and communities. A diverse and inclusive culture helps us achieve our mission of revolutionising the contact centre and bringing home the human experience. - Wellbeing
-
Wellbeing
Britannic Strongly advocate the importance of employee mental health in all aspects of our operations.
It is our view that belonging is only achieved when an employee feels truly able to be their whole and authentic self throughout all aspects of their work to this end;
We encourage employees to take regular breaks and use all their annual leave throughout the holiday period.
Support users with flexible working wheresoever possible
We provide employees with their birthday off every year.
We give employees an extra day of annual leave to volunteer in the local community or with a charity as a ""day to make a difference"".
Regularly invite partners and families to events.
Pricing
- Price
- £0.33 a megabyte a month
- Discount for educational organisations
- No
- Free trial available
- No