Softcat Limited

Cloudflare One Secure Access Service Edge (SASE)

Cloudflare SASE, Cloudflare One, is a Zero Trust network-as-a-service platform that dynamically connects users to enterprise resources, with identity-based security controls delivered close to users. Replace expensive, proprietary circuits with a single Anycast global network built for ZTNA with DDoS mitigation, network firewalling, and traffic acceleration.

Features

• Zero Trust Network Access (ZTNA); identity and context based rules
• Secure Web Gateway with DNS, HTTP, network, browser isolation rules
• Network-as-a-Service (NaaS) and Firewall-as-a-service, replaces MPLS with SD-WAN type architecture
• Agent-based or agentless access: any application, private network, Internet destination
• Secure access to self-hosted and SaaS applications
• Managed DNS and DNS Gateway capability
• Any-to-any connectivity with faster performance, built-in security, and increased resiliency
• Clientless access enables onboarding any user or device in minutes
• ntegrated cloud access security broker (CASB) and DLP modules
• Integrated network services, all accessible from a single dashboard

Benefits

• ZTNA reduces VPN costs and attack risk against key applications
• Reduce attack surface and shorten remediation times
• Securely connect any user to any application and private network
• Block known and unknown Internet threats . Easily control dataflows
• Enforce stateful inspection rules on all inbound and outbound traffic
• Replace your legacy WAN architecture with our global private backbone
• Onboard entire public and private IP subnets
• As-a-service model reduces hardware costs
• Reduce TCO by replacing up to 10 separate point products
• Simpler, more flexible architecture. Trusted, secure connectivity. Faster, future-proof innovation

£56.56 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

208370571806485

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Service constraints: N/A
• System requirements:
  • Our solution is a cloud-based SaaS service
  • Supported OS/systems: Linux (amd64 / x86-64, x86 (32-bit),ARMv6, ARM64)
  • Supported OS/systems: macOS, Windows (32-bit, 64-bit), Docker

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Phone, chat, and email support with median response time of 15 minutes. For critical business issues, Enterprise customers have access to our 24/7/365 emergency phone support hotline
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Cloudflare provides the delivery of the content ensuring speed, reliability, and security. The WCAG 2.0 standards would not apply as the proposed solution is not providing the content but delivering and securing it.
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Enterprise customers can choose between Enterprise support and Premium Support. Premium Enterprise support includes increased SLA response times and prioritised ticket handling. Enterprise is included as a part of the standard Enterprise contract. Premium Support pricing is bespoke. Premium customers receive a dedicated Customer Success Manager and Customer Solutions Engineer.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Cloudflare assists enterprise customers start using our service in a consultative manner using various methods, including remote and on-site and written documentation.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The Cloudflare User Interface includes data aggregation logs, which include audit logs (log of every action taken within the interface and change to an account setting), as well as HTTP request logs. Data can be extracted via API in aggregate, or individual requests can be downloaded from the UI directly. Upon ending a contract, Cloudflare will advise customers on capturing all these data prior to account termination.
• End-of-contract process: Cloudflare supports customers through the end of their contract and does not charge for reasonable off-boarding services. If a customer requires an extension of service during the off-boarding process, this may be subject to the same terms as the original contract, but will be determined through joint agreement between Cloudflare and the customer.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can manage all aspects of onboarding and configuration of their internet properties via the Cloudflare dashboard.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Our web interface is visually accessible in all areas. Our text to background contrast ratios are high and we don't rely exclusively on colour to relay information anywhere. As our web app is almost 10 years old we have varying states of keyboard and screenreader accessibility across different sections. As of late all new components in our shared pattern library are built to be fully keyboard accessible. We have high coverage on using semantically appropriate markup in forms and utilising buttons instead of text links for interactable elements.
• Web interface accessibility testing: We do conduct external and internal user-testing sessions where some portion of our test subjects opt to use assistive technologies, largely keyboard based users. We test in house as a part of our component development QA process for keyboard accessibility to ensure any job to be done defined in our product specs can be accomplished without the aid of a mouse.
• API: Yes
• What users can and can't do using the API: The Cloudflare API exposes the entire Cloudflare functionality via a programmatic interface. You can manage your account settings, configure products, and develop applications using the Cloudflare API.
• API automation tools: Terraform
• API documentation: Yes
• API documentation formats: HTML
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: Cloudflare offers CLI via a Cloudflare Open Source GO repository named """"flarectl"""" (https://github.com/cloudflare/cloudflare-go/tree/master/cmd/flarectl) services can be provisioned, modified and deleted by using this as per the examples within the ReadMe.; ; Cloudflare also offers a Terraform integration that can be found here: https://www.terraform.io/docs/providers/cloudflare/index.html

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Cloudflare's Anycast architecture and software-based security implementation ensure high reliability and scalability across our 270+ data centers, facilitating up to a 142 TB/sec throughput.; ; All of our services run on all of our servers, in every data center, paired with a 100% Anycast architecture. Anycast network routing is able to route incoming connection requests across multiple data centers.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • HTTP request and response status
  • Network
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Cloudflare conducts daily backups to maintain its service to customers
• Backup controls: N/A - Cloudflare conducts backups to ensure restoration of customer accounts in the event of a complete data loss or disaster scenario within its primary data center. Cloudflare only has limited customer data and does not host its customers' websites, therefore customers do not control what is backed up or recovered.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 100% uptime guarantee
• Approach to resilience: Cloudflare's network is based on Anycast routing, any one of thousands of servers in 270+ locations around the world is able to provide all of our service functionality on a given IP address. The network is the most interconnected network in the world - present in more Internet Exchanges globally than any other. The network is designed to cope with many nodes on the network map becoming unavailable and still providing service.; ; Datacenters are regularly taken offline for among other reasons maintenance without any service degradation. Should a certain location become unavailable due to high load from an attack, we will proactively re-route our prioritised Enterprise service level customers to ensure the minimal impact is seen for your application users in that region. ; ; Within each datacenter, no single server/node is responsible for any service. These are also distributed across all metals such that server failures, hardware or networking issues won't impact the service/performance of our customers.
• Outage reporting: Public dashboard and email alerts

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Cloudflare provisions access based on the principles of least privilege and need to know. Additional access must be requested via our internal ticketing system and it requires both a legitimate business reason and manager approval. Logging and Monitoring Policy requires logging of activities in critical systems. We perform quarterly access reviews for privileged access; ; Cloudflare's 24/7 Detection and Response team monitors logs/alerts for malicious activity on both servers and endpoints.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 16/03/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: PSC (Part of the NCC Group)
• PCI DSS accreditation date: March 18, 2024
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27701:2019
  • ISO 27018
  • SOC 2 Type II

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Cloudflare has the following certifications/external accredited audits for compliance with these standards:; ISO 27001:2013; ISO 27701:2019; ISO 27018; SOC 2 Type II; PCI DSS 3.2.1; More information is available here:; https://developers.cloudflare.com/fundamentals/reference/policies-compliances/compliance-docs/

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes to server configurations must be tracked via Cloudflare's ticketing system. Changes are peer reviewed and receive additional review by a member of the Site Reliability Engineering team. Major changes require rollback procedures and are vetted for potential impact to products and services.; Major releases undergo Security Architecture reviews.Cloudflare conducts static code scans of its code base. Cloudflare also scans its dependencies for vulnerabilities.; ; Enterprise risk assessments are conducted annually, and targeted risk assessments are conducted throughout the year. Risks also include vulnerabilities and deficiencies that are observed by other teams.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Cloudflare's Vulnerability Management Policy is aligned with PCI-DSS, ISO27001, and SOC 2. Cloudflare subscribes to intelligence feeds and leverages open source vulnerability databases such as the NVD. Cloudflare has a Bug Bounty program in place which leverages a community of security researchers to uncover vulnerabilities that may have been missed by our penetration test.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: A 24/7 Detection and Response team monitors logs/alerts for malicious activity on both servers and endpoints.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Users can report incidents via the Cloudflare dashboard or Enterprise phone line. Cloudflare also monitors other channels, such as social media, to ensure that we are aware of any potential issue in the provision of service. Pre-defined processes exist for incident management, including common events. Incidents are subject to Cloudflare's Security Incident Response Policy, which includes requirements for root cause analysis and full reporting.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Cloudflare has a main principle of adhering to the laws of any land within which it operates. It is no surprise that she expects the same exact approach from all vendors/suppliers.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £56.56 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Entities who are evaluating Cloudflare's Enterprise service may conduct a Proof of Concept supported by Cloudflare, or sign up for a Free Account to trial our service.
• Link to free trial: https://www.cloudflare.com/plans/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.