CWCS Managed Hosting

Supreme Cloud

Our Public Cloud is built with speed, security, control and uptime in mind. We offer self-managed to fully managed solutions depending on your technical ability. We are ISO 27001:2013 accredited and privately own our Data Centres. Our support team are available 24/7 to ensure you have the best hosting experience.


  • Supreme UK Based 24/7 In-House Support
  • Dell EMC Unity Enterprise Storage
  • Scaleable resources on demand
  • VM control panel integrated into our customer portal
  • Secure Shell (SSH)/Remote Desktop and console access
  • We can install and support Windows and Linux operating systems
  • We can install and support Plesk and cPanel/WHM control panels
  • 100% Network Uptime Guarantees
  • Automatic Provisioning


  • Experienced Technical Support Engineers are UK based and available 24/7
  • EMC Enterprise Storage is used, giving you super fast performance
  • Scale your resources on demand when required
  • SSH/RDP direct server access gives you ultimate server control
  • The ability to reboot/reinstall the server if required
  • Our highly trained engineers support both Windows and Linux distributions
  • Control Panels are user-friendly interfaces to help manage your hosting
  • Relax, knowing that our network will be up 100%
  • With automatic provisioning your server will be online in seconds
  • Flexible billing options to suit your project needs


£25.00 a server a month

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

2 1 4 1 8 9 8 1 0 5 8 5 3 7 0


CWCS Managed Hosting Karl Mendez
Telephone: 0800 1 777 000

Service scope

Service constraints
Planned maintenance may impact connectivity to the cloud but will be done outside of core hours and be kept to a minimum. Where possible we will provide notice of maintenance at least 5 days in advance.
System requirements
No specific system requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 hours, 7 days a week phone and ticket support. We aim to have a first response within 90 minutes with our Standard Support, 45 minutes with Gold Support and 15 minutes with Platinum Support
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We have not completed any web chat testing with assistive technology users.
Onsite support
Support levels
At CWCS, we understand that many of our customers have varying levels of technical ability. We offer various tiers of support, Standard (included), Silver (£25.00 per month), Gold (£65.00 per month) and Platinum (£144.00 per month). With all of our plans we offer 24/7 UK support, re-installs if required, basic server monitoring and control panel support. Our silver support is aimed at organisations that have time to handle the normal day-to-day tasks but would prefer to leave the security patching and backups to us. For companies who do not have access to professionals to manage a server, and need assistance with server patching, backups and ongoing technical support, our Gold support level would meet your needs. Our Platinum support is ideal for mission critical systems and is strongly recommended for anyone that has limited technical expertise or experience working with servers. With our Platinum support, you will also be assigned a Technical Account Manager (TAM), who will be your point of contact during core hours and will contact you to fully understand your business and server configuration. Any critical support tickets will be assigned to your TAM, and they will work to resolve the issue.
Support available to third parties

Onboarding and offboarding

Getting started
We have a team of trained technical pre-sales and sales representatives who will collaborate with the user to ensure that the requirements are fully understood and make sure that all parties are aware of the project and the expectations.

Once the requirements are finalised the sales representative will send over a proposal based on the discussions.

Timescales for the build process with be agreed upon by all parties involved.

The onboarding team will then start to provision the cloud server in line with the defined resource specifications and software requirements.

The team will follow our formal build processes and they will regularly keep you up to date with the progress.

Once the cloud server has been provisioned it will be quality checked in line with our internal processes and procedures.

The cloud server will then be handed over to the customer to log in and check the server setup and configuration.

If required, we can provide online support training on how to use the systems, or alternatively, we have an extensive knowledge base that is available to our customers.
Service documentation
Documentation formats
End-of-contract data extraction
The customer will have full access to the cloud server until the agreed decommission date for them to extract all data they require.
End-of-contract process
Should a customer wish to cancel at the end of the term, a cancellation link will be sent for the customer to complete the details, and a decommission date will be agreed.

Destruction of data at the end of the term is free of charge, however should a customer wish for us to send a copy of their data, this would be a chargeable request.

Using the service

Web browser interface
Using the web interface
The service portal offers users the ability to reboot, reset or power on and off the cloud server.

If additional server resources are required, the user will need to contact the sales team who will action this.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
The web interface is accessed via the online client portal.

The service portal offers users the ability to reboot, reset or power on and off the cloud server.

If additional server resources are required, the user will need to contact the sales team who will action this.
Web interface accessibility testing
No testing has been completed using assistive technology users.
Command line interface
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface
All cloud servers include full root access to the server, and customers are allowed to configure the servers as the user requires.


Scaling available
Independence of resources
The platform does not allow users to over-commit on compute resources or capacity. Capacity is actively monitored and managed by our system administrators and additional nodes are added to the cluster when resource usage hits predefined thresholds.
Usage notifications
Usage reporting


Infrastructure or application metrics
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
  • Files (block level)
  • Virtual machines
  • Databases
  • Full image backup
Backup controls
The standard backup policy will be defined by the support agreement, however, should a customer wish to update the policy for what is backed up, and at what intervals, the support team will work with the customer to achieve their requirements.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Financially backed 100% Network Uptime Guarantee. 1-day credit is available for every 1 hour of network downtime. Refunds are processed by requests in writing to our billing department.
Approach to resilience
Redundant hardware at each level, including multiple switches for network redundancy and multiple virtual host servers for compute and storage redundancy.
Outage reporting
Outages are reported on our status website. Customers can subscribe to email alerts through this system.

Identity and authentication

User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Cloud administrative interface is not accessible by customers. Customers have access to virtual machine management interface only, via password protected module.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through
Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Socotec Certification International
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Our entire organisation is within the scope of the certificate.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Who accredited the PCI DSS certification
Security Metrics
PCI DSS accreditation date
What the PCI DSS doesn’t cover
All our internal systems are included
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our ISMS is based on an information risk management strategy to identify and treat risks that could impact the CIA of information 'assets', selecting appropriate controls from ISO27001:2013 Annex A or other sources. These include an information security policy, access control, HR security, asset management, physical security, operations security and change management, supplier relationships and incident and business continuity management.

Internal audits are performed to a planned schedule which takes into account any areas of high risk. 2nd party audits may be used on an ad-hoc basis and 3rd party audits are performed annually as part of the certification body's monitoring process.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We operate a formal change management process to ensure that unplanned/uncontrolled changes have no impact on production systems. Changes must include an impact/risk assessment and anything carrying an element of risk must be approved by an appropriate member of the management team.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Information on vulnerabilities is obtained via the platform supplier and underlying operating system supplier. Both avenues are checked daily and patches applied immediately. If required, reboots are performed in a timely manner during maintenance hours.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Systems are used to monitor access and authentication to each part of the system. When alerted to a compromise, the offending service is immediately disabled until the cause has been identified and a resolution has been put in place.
Incident management type
Supplier-defined controls
Incident management approach
We have standardise processes for handling incident, these include handling spam/UBE, abuse complaints, DDoS attacks, compromised/rooted servers and system outages.

Users can report incidents to support via standard support avenues.

Incidents are investigated and RCA/RFO reports are provided on request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Who implements virtualisation
Virtualisation technologies used
How shared infrastructure is kept separate
Virtual machines are kept isolated from each other through the deployment of the VMware hypervisor. This provides independent fault and security isolation at the hardware level.

Energy efficiency

Energy-efficient datacentres

Social Value

Fighting climate change

Fighting climate change

We are committed to being carbon neutral by 2030.
As a web hosting company, we know that data centres require a tremendous amount of energy, which is why we are working hard to achieve carbon neutrality.

This is why we have set ourselves the goal of being carbon neutral by 2030.

CWCS is proud to have a REGO (Renewable Energy Guarantee of Origin) electricity supply, meaning that our power consumption is now 100% offset by renewable energy.

We pledge to plant a tree for every new server purchased in 2022. By working with Just One Tree we promise to plant a tree to help offset our energy usage and to help make the world a greener place.


£25.00 a server a month
Discount for educational organisations
Free trial available
Description of free trial
Free trials include a fully working system which is available for a time-limited period which will be agreed upon by the account manager and end-user.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.