simoda Ltd

Simoda GreenLake IT Consumption Services

A unique suite of on-premise, cloud capable, scalable Infrastructure as a Service (IaaS) and Networking as a Service (NaaS) solutions allowing you to consume your choice of infrastructure on a pay-per-use basis. It enables capacity management through effective real-time reporting across your IT platforms providing part of a multi-cloud strategy.

Features

• Centralised management capability that allows visibility of usage and cost
• Flexible model allowing end-user agility, flexibility and ease of use
• Full suite of compute, storage, networking resources with associated services
• Enterprise-class support included as standard
• On-premise private cloud like experience to meet regulatory compliance
• Delivers remote 24x7x365 monitoring, operation, administer, advise and optimise services
• Monthly reporting and real time usage analytic
• Ability to scale up/scale down as required avoiding over-provisioning
• One operating model across distributed clouds, for applications and data
• Management Services: Monitor and manage performance, security, data and risk

Benefits

• Minimise large capital outlays allowing resources to focus on innovation
• Rapidly provisioned infrastructure: Meet demand in a cost effective manner
• Continuous improvement processes: Built upon industry standards (ITIL)
• Pay per use: reduce Total Cost of Ownership (TCO)
• Reduced risk: less unplanned downtime freeing up resources
• Flexible consumption-based hybrid cloud model
• On-premise model allowing you to meet governance and security requirements
• Increases control: Effective planning of IT lifecycle costs
• Achieve faster time to market: shorter time to deploy projects
• Simplified IT: centralised operations and insights

£0.08 a gigabyte a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@simoda.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

218087568372268

Contact

David Cook
0114 553 3600
publicsector@simoda.co.uk

Service scope

• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Under GreenLake Management Services, the monitoring coverage window is 24 x 7.; ; Incident management service levels are defined by response time and target resolution time within the agreed service coverage window for incidents and as defined in the Statement of Work.; ; Problem, change and configuration management is conducted during standard working days, unless different office hours are agreed between HPE and Customer also defined in the Statement of Work.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: As part of the 'go live' process for any new service a comprehensive service transition plan is followed. This includes defining the required user training in conjunction with the customer, the creation of a Service Handbook containing relevant information on the services being provided and a communication document with details on how to engage the Service Management team and also escalation contacts.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: HPE do not deal with customer data other than data held to provision the service. At the end of the contract, options are available for you to continue with the solution as a service extension, including migrating to a new technology as a Service or we can include options which allows you to buy the equipment on your site thus avoiding data migration, or HPE would offer to work with you to develop a migration plan.
• End-of-contract process: As part of our standard contract we agree to produce a service exit plan. This plan will contain the agreed actions on the end of contract process. Whether actions are included in the contract or at additional costs will be discussed as part of the plan creation.

Using the service

• Web browser interface: Yes
• Using the web interface: Log calls, download firmware and patches, look at support forums and advisories
• Web interface accessibility standard: WCAG 2.1 A
• Web interface accessibility testing: None
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: HPE's GreenLake solution use HPE's Flexible Capacity consumption service which provides an element of on-site buffer capacity which varies according to your organisation's requirements, which is only chargeable if you use it and for the period of time it is used, enabling you to scale up and down as the business demand requires. This is automatic and immediately available to you, so you are able to scale up in minutes, not months.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: HPE

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: HPE GreenLake Backup Solution
• Backup controls: The HPE GreenLake Backup solution delivers on-premises backup capacity. Your invoice is calculated at the front end enabling you to simplify your backup requirements and easily enable chargeback or show back to the business.; ; The monthly charge includes everything you require to achieve your backup requirements, including hardware, software and support services, through a monthly charge based on what you actually consume.; ; Third Party Backup software is pre-integrated on the latest HPE technology – with our metering technology and management services to run it for you. Additionally, when available capacity runs low, additional capacity is automatically provisioned ahead of demand
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: TBC

Availability and resilience

• Guaranteed availability: HPE GreenLake solutions are designed to provide extremely high up-time with supporting architecture to allow for planned maintenance without the need to take systems offline.
• Approach to resilience: The HPE GreenLake solutions are on-premises solutions designed to reside in your own data centre(s) and are therefore dependent upon the resilience provided by you. HPE can deliver solutions that include a range of industry-leading proactive deliverables which can enable you to avoid unplanned downtime by as much as 88%, and we deploy capacity ahead of demand which again avoids unplanned downtime due to capacity increase.
• Outage reporting: The HPE GreenLake solutions include proactive support and monitoring where tickets are automatically created for service issues and passed to the relevant support team for investigation and subsequent resolution.; ; We also provide regular on-site meetings that include outage reports and reviews, that include fault resolutions and call trends. We also deliver proactive advice on how these issues can be avoided.

Identity and authentication

• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The HPE GreenLake solutions include monitoring and operations and solution support including reactive and proactive services which are delivered by staff with suitable security clearance as you require.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: HPE GreenLake solutions are on-premises solutions designed to reside within your own data centre(s) and are therefore subject to your own internal security policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The HPE GreenLake solutions are on-premises solutions designed to reside within your own data centre(s) and therefore a mutually acceptable change management process is essential. The design of the solution enables the majority of work to be undertaken without the need for downtime.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The HPE GreenLake solutions are on-premises solutions which reside within your own data centre(s) and are therefore dependent upon whatever your own vulnerability management processes are. With regard to patching HPE supplied equipment, HPE GreenLake solutions include proactive deliverables to avoid unplanned downtime, for example, firmware and patch management and implementation on HPE supported equipment.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The HPE GreenLake solutions are on-premises solutions which reside within your own data centre(s).
• Incident management type: Undisclosed
• Incident management approach: The HPE GreenLake solution include monitoring and operations and solution support including reactive and proactive services. HPE's incident management processes are based on ITIL industry best practice. As well as automated alerts being generated through monitoring, users can create incident tickers via phone, email or a web portal.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: This is an on-premise hosting solution. Many factors such as security, data centre efficiency are dependent on customer choice and environment.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Simoda, we are deeply committed to the Social Value objective of combating climate change. Simoda, an SME, is committed to fighting climate change and achieving Net Zero by 2040. We work with green IT solution providers like HPE and promote energy-efficient hardware, virtualisation, and renewable energy in data centres https://www.hpe.com/uk/en/living-progress/sustainable-it.html. We believe that every action, no matter how small, contributes to a larger impact. ; ; Our sustainability strategy includes establishing a baseline of our greenhouse gas emissions (5.49 metric tonnes for Scope 1 and 2.90 metric tonnes for Scope 2) and pursuing reduction strategies. We’re actively pursuing reduction strategies around travel and energy usage and leveraging analytics, technology, and AI to drive our operations towards our Net Zero target. We’re preparing to submit our emissions data and targets to the SME Climate Hub. Our overall emissions, which include partly gathered Scope 3 emissions that we’ve managed to calculate using available data, equate to 11.81 metric tonnes of CO2 annually. ; ; Our Sustainability Strategy can be requested. ; ; Offsetting Carbon Footprint: At Simoda, we have pledged to plant a tree for every new customer and employee as part of our carbon offset initiative, in partnership with Evertreen: Home - Evertreen We will be announcing this in May 2024. This initiative not only offsets our carbon emissions but also supports biodiversity and helps restore natural habitats across countries that have suffered from many years of deforestation and destruction. ; ; Landfill Waste Reduction: Simoda has implemented an effective office recycling scheme that plays a crucial role in our waste management on and off-side. Our team receive recycling training and we have appointed a recycling champion.

  Covid-19 recovery

  Simoda is supporting Covid-19 recovery by providing robust IT solutions that enable remote working, thereby helping businesses maintain continuity during and after the pandemic. They can also offer cloud services and cybersecurity solutions to ensure secure and efficient remote operations. ; ; Simoda Limited played a crucial role in supporting local Covid-19 recovery efforts, particularly in South Yorkshire’s NHS Clinical Commissioning Groups (CCGs) Nightingale Centre. Here’s how we contributed: ; ; Rapid Deployment of network services, routers and switches as part of the IT Infrastructure: Simoda responded swiftly to the urgent need for IT infrastructure in the newly established Covid-19 test centres. We provided the necessary connectivity and networking solutions, enabling these centres to become operational in a short space of time. This rapid deployment was critical in the early stages of the pandemic when testing was paramount. ; ; Customised IT Solutions: Understanding that each test centre had unique requirements, Simoda offered customised IT solutions. This included setting up secure and reliable internet connections, installing necessary hardware such as switches and routers. ; ; Technical Support and Maintenance: Beyond the initial setup, Simoda offered ongoing technical support and maintenance to ensure the smooth operation of these test centres. ; ; Impact: The impact of Simoda’s support was significant. The test centres were able to operate efficiently and effectively, contributing to the region’s Covid-19 recovery efforts. ; ; Simoda continues to support businesses, charities and the public sector with essential IT infrastructure and consultancy services, working with partners to ensure the best prices are achieved and projects can be delivered within required turnaround times.

  Tackling economic inequality

  Simoda is actively addressing economic inequality by fostering a diverse supply chain that includes SMEs, VCSEs, and charities. We are committed to providing affordable IT solutions to SMEs, thereby supporting their growth. We have also donated spare laptops and equipment to those in need. ; ; We are creating local employment opportunities and offering apprenticeships or internships to individuals from diverse and low socioeconomic backgrounds. Our commitment to social value is particularly focused on the South Yorkshire region, where our office is based. This is in response to the South Yorkshire Combined Authority’s report that identified Sheffield’s unemployment rate as 7.5%, approximately double the national average. https://www.southyorkshire-ca.gov.uk/SheffieldCityRegion/media/PDF-library/KADA-South-Yorkshire-Skills-and-Employment-Evidence-Base-v1-1-(002)-(2).pdf ; ; We are also aware of the significant increase in the number of Trussel Trust food parcels distributed in South Yorkshire between 2018-2019 and 2022-2023. In response, our team commits to an annual Christmas Foodbank appeal. We purchase items most needed and encourage our employees, suppliers and local businesses to contribute. ; ; At Simoda, we have a stringent anti-slavery statement in place. Despite being under the £36m threshold, we believe it is crucial to ensure our supply chain is free from slavery practices and human trafficking. https://www.simoda.co.uk/_files/ugd/d0d92b_503430dcd27641a7b98e7e08d14a35f2.pdf ; ; We are collaborating with local apprenticeship providers such as Baltic Apprenticeships and hosted our annual apprenticeship open day in March 2024. From this, we selected one full-time employee as an IT Support Technician and plan to recruit others throughout the year. ; ; We have established strong relationships with educational providers such as Sheffield Hallam University and Sheffield College. These collaborations enable us to tap into a pool of talented individuals. ; ; We are committed to creating job opportunities that are accessible to everyone, regardless of their socio-economic background. All our staff receive training and development appropriate to their skill level and role.

  Equal opportunity

  At Simoda, we are committed to promoting equality and diversity in our workforce. We have implemented policies to ensure equal opportunities in employment, skills development, and pay. We have updated our Equality, Diversity and Inclusion policy, which can be provided on request. Our recruitment strategy is designed to attract a diverse range of candidates, including those from disadvantaged or minority groups. We also provide regular training and development opportunities to all our employees, enabling them to acquire new skills relevant to their roles and progress within the company. ; ; We understand the importance of in-work progression and are committed to helping our employees, including those from disadvantaged or minority groups, move into higher paid work. We do this by providing them with opportunities to develop new skills relevant to their contracts. We offer a variety of training programs and workshops, and we encourage our employees to take advantage of these opportunities to enhance their skills and advance their careers. ; ; In terms of managing the risks of slavery, we have a stringent anti-slavery policy in place. We are proactive in identifying and managing any risks associated with slavery and human trafficking in our supply chain. We have started to conduct audits of our suppliers to ensure they adhere to our anti-slavery policy and take immediate action if any non-compliance is identified. We believe that it is our responsibility to ensure that our business operations are free from slavery practices, and we are committed to doing everything we can to achieve this. ; ; We are dedicated to promoting social value through our commitment to equality, diversity, and ethical business practices. We believe that by doing so, we can make a positive impact on our employees, our supply chain, and the wider community.

  Wellbeing

  At Simoda, we place a high value on the well-being of our staff. We believe that a happy and healthy workforce is key to our success. We have implemented a range of initiatives to support our staff’s well-being. ; ; We ensure that all staff are paid above the minimum wage and have flexible working arrangements to accommodate their personal needs, including flexibility for parents and school runs. We also hold weekly “Thoughts and Feelings” sessions where staff can share their experiences and discuss what went well or not so well during the week. This proves vital in sharing issues and successes across the team so that everyone feels involved and positive for the next week ahead. ; ; To promote work-life balance, we organise social events such as nights out for functional teams and trips, such as golf days, which are enjoyed by all. We also have a mental health first-aider available to provide support to staff when needed. ; ; In addition, we have introduced an initiative called “Fitness Truck”. Every Wednesday, staff have the opportunity to participate in a physical well-being and fitness training session. This initiative has proven to be highly beneficial in improving staff productivity and positivity. ; ; We also provide user-friendly IT solutions that reduce stress and improve the user experience. We make any necessary adjustments for home working, such as providing blue screens, to ensure our staff can work comfortably and efficiently. ; ; Through these initiatives, Simoda is committed to creating a supportive and positive work environment that prioritises the well-being of our staff. We believe that by investing in our staff’s well-being, we can foster a more productive and positive workplace.

Pricing

• Price: £0.08 a gigabyte a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@simoda.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.