DATAQUEST (HEATHROW) LIMITED

Acronis Backup - Microsoft 365 (M365)

Microsoft365 backup for Mail, SharePoint, OneDrive and Teams.

Billed per user, with unlimited cloud storage for all services.

Full (mailbox, Site, Drive, team) or Granular recovery (Emails, Contacts, attachments, SharePoint & Ondrive files etc.). Sharing permissions recovered.

Recover to same or different location / user / organisation.

Features

• Mail, SharePoint, OneDrive & Teams with unlimited cloud storage
• Automatic protection for new Microsoft 365 items
• Intuitive user-interface
• Powerful status monitoring & Audit
• Role based access to limit access to sensitive information
• Multi-level encryption
• Quick backup search
• Full Recovery (mailbox, Site, Drive, team)
• Granular recovery (Emails, Contacts, attachments, files, folders)
• Sharing permissions recovered.

Benefits

• Simple billing model (storage used)
• unlimited users - Just pay for cloud storage costs
• Recoveries are tracked for compliance
• new users / sites are automatically added to backup plans
• Intuitive Console, Limited / No training needed
• Agentless backup for zero hardware costs
• Servers and Workstations can be added later

£1.50 to £5 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@dqgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

220667778957401

Contact

Michael Lyons
07799894781
gcloud@dqgroup.com

Service scope

• Service constraints: No Constraints - Cloud to Cloud Solution for M365
• System requirements: No System Requirements - Cloud to Cloud Solution

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This depends on the contracted SLA's and the priority on the ticket
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: This depends on the contracted SLA's, which can be as little as 15 minutes to 1 business day
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customers are supplied with user guides, online video tutorials for self-service. Remote and onsite training (case by case basis); Assisted installation (case by case basis)
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data can be downloaded via the Console at end of the service; ; Data can also be uploaded to hardware (NAS, USB Drive) and shipped to the customer at an additional cost; ; Personal data and accounts will be deleted at end of term
• End-of-contract process: Downloading data is included in the cost; Physical shipping (upload to hardware) is optional

Using the service

• Web browser interface: Yes
• Using the web interface: We provide a portal that allows users to manage their own backups and restores, The portal is role based and depending on the role depends on what users can and cannot do.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Via any common browser software
• Web interface accessibility testing: NA
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Data and usage is managed at a 60% utilisation ratio, meaning even with spikes in the service, customers are not affected.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics: Success and failure reporting with details
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Acronis

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Emails
  • One drive for Business
  • Teams Channels
  • Exchange online
  • SharePoint online
• Backup controls: Via the Acronis
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Cloud service SLA's are based on 99.99% uptime.
• Approach to resilience: Ensuring that your organization’s mission-critical data has one of the highest levels of availability, leveraging data centres that provide redundant HVAC, network and UPS systems. The approach of Need plus Two (N+2) for greater redundancy. If there is a failure in a hardware-layer component, it will not affect critical infrastructure or customers. We store customer data employing its own software-defined storage solution, Cyber Infrastructure with CloudRAID technology.
• Outage reporting: Email Alerts currently

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Multi-Factor Authentification; Login Control (IP Address lockdown for Console); Encryption password (for accessing data); ; Limiting Support company from accessing customer console via "Support access" in settings - If support is needed, you can open this setting, or run a screen share session
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Role-based Access
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute (BSI)
• ISO/IEC 27001 accreditation date: 29/09/2022
• What the ISO/IEC 27001 doesn’t cover: No software development on premise
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CJSM

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We adhere to the ISO27001 and Cyber Essentials Plus security frameworks

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The Secure Software Development Life Cycle (SDLC) sets; strict requirements for any change in the source code,; governing the initial idea to the resulting binary to the; deployment instructions. The SDLC includes security-driven design and architecture phases of the software development, with; a predefined set of application security requirements. The; design and architecture are thoroughly documented and; reviewed by numerous software engineers and security; personnel before it is authorized for implementation.; During development, any modifications to the source; code are reviewed by an expert in the area and two; engineers from two different development centres
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Acronis Software has Vulnerability assessment and patch management built into the management side (for customers, and ourselves); ; Systems are scanned daily, and patches are applied instantly or weekly (depending on severity); ; Acronis runs 3 global CPOCs which monitor threats and vulnerabilities
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Ongoing independent pen testing, vulnerability assessments, Cyber Security specialists monitoring global events & "friendly hacker" bug bounty program; ; Issues are closed / patched instantly or weekly depending on severity
• Incident management type: Supplier-defined controls
• Incident management approach: Network Operations Center (NOC) takes the lead on incident identification and response identifies the root cause of a problem and contacts the appropriate internal incident response team to triage the technology incident. The incident response team is comprised of a carefully selected group that may include representatives from our Information Security and Compliance Department, Data Center Operations, Architecture, and Product Development teams, as well as our Public Relations and Communications teams. All response times are driven by internal SLAs targeted to meet 99.99% availability.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Unknown
• How shared infrastructure is kept separate: Segmentation features within the Hypervisor

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: We have excellent PUE rating at the data centres that Acronis host in

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Dataquest recognises the importance of achieving global CO2 neutrality, we are taking proactive steps in becoming carbon neutral by 2050. We have also adopted a responsible approach by working with supply chain partners and third parties who share this commitment so together we can drive CO2 emission down to net zero. Through ISO 14001, Dataquest aims to achieve long-term sustainability goals, ensuring a greener and more environmentally responsible approach to business. As part of our commitment to society, our people and the environment, Dataquest completes a thorough assessment of its business sustainability practices every year through EcoVadis, the global standard for business sustainability ratings. The EcoVadis process validates our sustainability commitments, practices and performance, and offers a clear roadmap for continuous improvement.

  Covid-19 recovery

  Covid-19 caused significant and unprecedented impact across all global supply chains. Dataquest was able to respond favorably due to its robust systems and processes. In the wake of the pandemic, Dataquest continues to actively review and respond to risks and uncertainties that has affected the whole UK economy and the business environment from the pandemic. We are optimistic that Dataquest has come out of this stronger than ever, given that technology has potentially been the largest beneficiary of this crisis. We are seeing significant, undeniable changes in behavior, and tech adoption across sectors at levels never seen before.

  Tackling economic inequality

  Dataquest is committed to tackling economic inequality at root, from creating new businesses and new employment opportunities, to improving education and training, Our overriding vision is to help lower the unequal distribution of income and opportunity between different groups in society.

  Equal opportunity

  Dataquest provide equality of opportunities for all employees by providing a working environment free from unlawful discrimination, harassment, bullying or victimisation on the grounds of sex, marital status, sexuality, disability, age, race, colour, ethnic origin, nationality, religious or political beliefs. This principle will equally apply to recruitment, training, promotion, dismissal, transfer and all benefits, terms and conditions of employment. Inclusion and Diversity (I&D) is a foundational principle at Dataquest. It is at the core of all we do and drives us to build and reinforce an inclusive culture. We recruit, develop, retain, and promote diverse talent. We continue to build partnerships with diverse organisations and develop resources to support diverse employees. Our leaders are held accountable to actively support I&D in words and actions.

  Wellbeing

  We’re committed to ensuring our teams maintain high levels of physical and mental wellbeing. There is a strong focus on ensuring work is enjoyable at Dataquest. We have various team-building activities and events, and we host staff parties and socials throughout the year. We know the importance of employee wellbeing and how this can affect not only our team but also business performance. Our priority is to be proactive, so employees can gain awareness, education, and support to successfully function at work and at home, free from factors which may negatively impact upon their health. We provide access to professional coaching which looks to optimise their professional and personal development.

Pricing

• Price: £1.50 to £5 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 day unlimited POC / Trial account

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@dqgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.