Softcat Limited

Wasabi Hot Cloud Storage

Hot Cloud Storage is simple, fast, and affordable cloud object storage. There are no archival or warm storage tiers to deal with–it’s just one tier of highly secure, low-latency storage that’s as fast or faster than the hyperscalers’ most expensive frequent-access tiers.

Features

• S3 Object Storage with No Egress
• No API calls
• Fixed price per TB per month for the term
• NO Bill Shock
• Fixed and predictable costs

Benefits

• Ability to make data immutable
• cross charge departments with Wasabi Account Control Manager Software
• FoC SW

£6.99 a terabyte a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

221590872005070

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Service constraints: No
• System requirements: N/A. Wasabi is cloud object storage IaaS

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Wasabi offers a support matrix depending on the severity of the incoming ticket. Severity 1 incidents will be responded to within 15 minutes. Severity 2 within 30 minutes, severity 3 within 4 hours and severity 4 within 10 business days. All severities have a sliding scale of resolution times.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Wasabi offers Basic (free) & Premium (paid) support plans as shown below:; • Basic Support: Business day support via email only; • Premium Support hours = 7 x 24 x 365 via email & phone. Premium support is 7% of the purchase price for Reserved Capacity Storage customers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Wasabi is a cloud storage IaaS, online help guides and tutorials are accessible by end customers. As part of our partner relationship Wasabi will help enable partner teams to be able to onboard new customers as part of their cloud service offering – this is by the online help and tutorials as well as partner-specific educational content provided via the Wasabi Partner Portal. Additionally, Wasabi also works closely with it’s partner network and utilises in-region Wasabi Sales Engineers to provide more in depth partner training and enablement.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: At the end of a contract, stored data will be available for 30 days, with the ability to extend if necessary. This will enable the customer to either retrieve their data or renew their contract without service interruption. Users will usually extract their data via the same application they used to push data to Wasabi.
• End-of-contract process: Pursuant to section 1.5 "Your Content" of the Customer Agreement, " 'Your Content' means content that you or any Authorized User transfers to us for storage or hosting by the Wasabi Service in connection with your Customer Account. Your Content does not include your Customer Account information. You will ensure that Your Content does not violate any terms of this Agreement, the Documentation, or any applicable law. You are solely responsible for the development, content, operation, maintenance, and use of Your Content. You represent and warrant to us that: (a) you or your licensors own all right, title, and interest in and to Your Content and Feedback; (b) you have all rights in Your Content and Feedback necessary to grant the rights contemplated by this Agreement."; ; At the end of a contract, stored data will be available for 30 days, with the ability to extend if necessary. This will enable the customer to either retrieve their data or renew their contract without service interruption.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can create/edit/delete buckets, users, groups and policies using the Wasabi web console. Further information is available here: https://docs.wasabi.com/docs/wasabi-cloud-storage-console-1
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: Wasabi Technologies is partially conformant with WCAG 2.0 level AA.; ; Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
• API: Yes
• What users can and can't do using the API: Wasabi provides 3 distinct APIs:; • Wasabi S3 API - Wasabi’s object storage service is built to be 100% bit-compatible with the Amazon Web Services’ Simple Storage Service (AWS S3) and Identity and Access Management (AWS IAM) APIs. https://docs.wasabi.com/docs/wasabi-api ; • Wasabi Account Control API - At a high level, WACA allows for the following functions:; o Create a new sub-account that is linked to the Wasabi Control Account; o Generate AWS key sets for sub-accounts; o Manage sub-account trial parameters, such as extending the sub-account trial period and change subaccount trial quotas; o Convert a sub-account trial period into a full (paying) account; o Query utilization of sub-accounts both at the summary account level and bucket level; o Query invoices of sub-accounts; o Delete sub-accounts; o Manage account “profile” information, such as email address; https://docs.wasabi.com/docs/account-control-api ; • WACM Connect API - At a high level, the WACM Connect allows for the following functions:; o Query utilization of sub-accounts at the account level and bucket level; o Query invoices of sub-accounts; o Query current utilization of control accounts; o Filter the responses with a wide range of parameters; ; https://docs.wasabi.com/docs/wacm-connect-api
• API automation tools:
  • Ansible
  • Terraform
  • Other
• Other API automation tools: Most S3 compatible tools will work with Wasabi
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Please refer to the following Wasabi Knowledge Base article(s): ; ; https://knowledgebase.wasabi.com/hc/en-us/articles/360031983432-How-does-Wasabi-protect-against-malicious-encryption-; ; Customer data is encrypted on upload and can only be access by authorized customer users with valid access keys. Customers are responsible for creating and managing their users and access keys, as Wasabi is not able to access the customer account to configure these settings. Please refer to:; ; https://docs.wasabi.com/docs/access-keys-1; https://docs.wasabi.com/docs/users-1
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics:
  • Storage consumption (active and deleted)
  • API calls
  • Utilisation
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Wasabi

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Please refer to https://wasabi.com/legal/sla/
• Approach to resilience: Wasabi provides 11 9's of data durability. Please see the attached "data durability" whitepaper. Other information can be made available on request.
• Outage reporting: A Realtime dashboard is available at: https://status.wasabi.com/ it is also possible to subscribe to email updates

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Wasabi is a cloud storage IaaS. User authentication is the same across the platform.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: https://wasabi.com/compliance

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Please refer to provided "All Wasabi Policy Summaries.ZIP" for all information regarding Wasabi's Security Policy.
• Information security policies and processes: Wasabi has a Chief Information Security Officer, Security Officer, and IT Security Officer. Please contact compliance@wasabi.com if there is a need to contact one or more of these individuals; ; Please refer to the following attached policy summaries: ; ; Access Control and Access Review.pdf; Compliance & Regulatory Audit Procedure.pdf; Risk Assessment.pdf; Security Assessment.pdf; Data Retention and Destrcution.pdf

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Wasabi Operations department track the status, location, and configuraiton of service comonents throughout their lifetime. ; ; Please refer to the following attached policy summaries: ; ; Maintenance.pdf; Security.pdf; Software Development Lifecycle - SDLC.pdf; Service Notification.pdf
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Wasabi conducts weekly vulnerability scanning of all servers utlizing Tenable.IO. For an update schedule and status page please use the following link:https://wasabi-support.zendesk.com/hc/en-us/articles/115001406711-How-do-I-find-out-when-Wasabi-performs-service-updates- Wasabi is a URL/Website based application patching occurs as needed and can be comepleted seemlessly without interuption of service. Please refer to attached summary policy, "Maintenance", Service Notifications", and "Cybersecurity Incident Response" PDFs.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Wasabi utilizes Carbon Black as its EDR/AV, which is continuously monitored and action is taken when there is an update. Furthermore, Wasabi has implemented a process where upon stakeholders are notified via, text, email or Slack in the event of unauthorized access. At which point action is taken to block said IP from unauthorized access.
• Incident management type: Supplier-defined controls
• Incident management approach: Please refer to Summary Policy PDF, "Cybersecurity Incident Response.pdf," for further detail on this matter.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Wasabi is colocated in Equinix facilities in Europe. Equinix is committed to leading the way regarding the EU Code of Conduct for Energy Efficient datacentres. More info can be found here: https://www.equinix.co.uk/data-centers/design/standards-compliance

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £6.99 a terabyte a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Wasabi offers a 1TB 30 day no obligation free trial. The Trial gives access to the full functionality of the service
• Link to free trial: https://billing-service.wasabisys.com/CommunitiesSelfReg?pid=WOS

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.