EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Virtual Desktop and Applications

DXC Technology Virtual Desktop and Applications deliver centrally-managed applications and desktops hosted in a data centre instead of installed locally on user’s device. This service simplifies desktop and application management, keeps data in the secure data centre and off endpoint devices; reducing operating costs while increasing device security.

Features

• Centralises hosting of Virtual Desktop and Application services
• Allows use of applications on older operating systems
• Improves security by keeping data in the data centre
• Runs Windows applications and virtual desktops from the data centre
• Integrates leading DXC and partner technologies
• Delivered on-premises or by private cloud
• Suitable for handling information classified as OFFICIAL, or marked OFFICIAL-SENSITIVE
• Supports Exchange 2003 and 2010, including a Journal Archive services
• Supports Citrix releases from XenApp 5.0 and XenApp 7.15

Benefits

• Secure use of all devices: PC, tablets or phones
• Work from home, or from any location
• Simplified logon experience through single sign-on
• Avoid data loss by keeping data off the end-point
• Virtualisation provider security tools
• Simplify IT protection and maintenance
• Easily create and remove workspaces
• Optimize costs by sharing IT resources, pay-per-use.
• Align workplace environment with your cloud strategy
• Virtualisation of legacy applications facilitates up-to-date PCs, removing dependencies.

£525 to £2,186 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

222775537183939

Contact

DXC Frameworks Team
+44 330 105 8389
ukitenders@dxc.com

Service scope

• Service constraints: Not Applicable
• System requirements: Not Applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 15 mins for Priority 1 incidents
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide level 2 and level 3 support, owning a ticket all the way to resolution. Level 1 User support and Service desk can be provided as an option if required by the customer.; ; As part of our service we will provide a Technical account manager, part of the Governance team. We also provide Account Run Lead, and Account Delivery manager, to look at operational issues, follow the service levels and discuss them with the customer, establish get-to-green plans, manage escalations, etc.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: DXC Technology will assign a sales representative to work with you to define the options and build the service that best suits your needs, using the options available. A Solution Architect will support the definition of the solution, including how to move from the Current Mode of Operation to the Future Mode of Operation, setting up a new virtualisation farm... A transition and transformation plan will be outlined, and agreed with you before start of service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: User data can be exported to another service or intermediate media. DXC will work with the customer to identify the most appropriate method.
• End-of-contract process: Beginning ninety (90) days before an order is scheduled to expire, the parties shall have the following responsibilities. ; ; DXC will: ; ; * Give periodic notice to the customer of pending expiration or termination of an order (as appropriate) and cessation of service ; ; * Upon request, if customer has obtained any of the optional backup services DXC will restore customer data to the customer designated server or storage device outside their VPC compartment at a DXC datacentre pursuant to the Managed VPC Backup, Recovery and Archival Service Description. Customer requests for data restore service must submitted prior to expiration or termination of the Order. ; * Over-write all storage media (including backups, if any) after (i) receiving the customer's notice that customer data and customer's software have been removed or, if no such notice is received (ii) seven (7) days after expiration of service or the effective date of termination. Thereafter, customer's software and customer data will be erased in accordance with procedures set forth in the Security Features Policy without further notice to the customer ; ; * Give the customer notice that all operating systems and storage media have been erased and that all access to the DXC network and services has ceased

Using the service

• Web browser interface: Yes
• Using the web interface: DXC CVS uses a purpose-built client virtualisation hardware and software platform with DXC and Citrix, which provides: ; ; * The highest level of video and graphics optimisation through DXC graphics processing, Citrix video/3D graphics optimisation and point-to-point communications design ; ; * A highly robust, fault and disaster tolerant solution through the use of Citrix load balancing and failover technologies ; ; * An efficient, layered approach to desktop and application delivery ; ; * Scalable architecture to quickly accommodate workforce growth
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: Assistive technology is treated in the same manner as all other applications and devices with full testing durring packaging and deployment.
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: Client virtualisation service are typically delivered specifically for the customer and so can be tuned to the customer requirements.
• Usage notifications: Yes
• Usage reporting: Other
• Other usage reporting: TBC

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Number of active instances
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Data
  • Use Profiles
• Backup controls: Either a standard or bespoke back up service can be provided.
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: DXC will meet or exceed the following service levels for availability for each of the server tiers specified below. ; ; The service levels are measured monthly. For the following table, availability = (scheduled uptime minus unexcused downtime) divided by scheduled uptime. DXC will meet or exceed the following service levels: ; ; Tier 2 Availability:; • Physical Servers 99% ; • Virtual Servers 99%; Tier 3 Availability:; • Physical Servers 99.9% ; • Virtual Servers 99.95% ; Tier 4 Availability:; • Physical Servers 99.99% ; • Virtual Servers 99.999%; ; “Tiers” are classifications of servers, as follows, and as designated by the customer’s service request or order: ; • Tier 2 refers to single servers in a single datacentre, with little or no automated failover capabilities ; • Tier 3 refers to clustered servers in a single datacentre with automated failover capabilities ; • Tier 4 refers to clustered servers in a dual datacentre with automated failover capabilities ; ; DXC does not offer a service level tier 1 server option for this service
• Approach to resilience: DXC Technology Virtual Desktop and Applications provides a highly robust, fault and disaster tolerant solution through the use of Citrix load balancing and failover technologies
• Outage reporting: Service outages will be reported through the agreed reporting mechanism which may be direct communication to the customer support team, email, alerting in the system management solution or through a portal.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The security management of PCs aligns with standard Workplace Services security policies to protect against viruses, malware, spyware, and intrusions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd’s Register
• ISO/IEC 27001 accreditation date: 28/05/2018
• What the ISO/IEC 27001 doesn’t cover: Available on Request
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 29/11/2016
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • HMG Accreditation
  • PSN Accreditation

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: At the heart of our production processes are infrastructure, software and procedures to protect customer data from physical or electronic compromise. This service can meet the security requirements of UK Government in relation to information classified at OFFICIAL. ; ; * The service is certified for SOC1 and SOC2 and meets CSA STAR (self assessed) ; ; * All DXC Datacentres used to accommodate its G-Cloud customer services are covered under ISO 27001 certification

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: To be agreed as part of contract
• Vulnerability management type: Undisclosed
• Vulnerability management approach: To be agreed
• Protective monitoring type: Undisclosed
• Protective monitoring approach: To be agreed
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: When incidents are either detected: ; ; * Classify incidents priority 1 to 4; ; * Investigate the causes; undertake appropriate remedial action to restore affected services as quickly as reasonably possible and in compliance with applicable service levels, and thereafter take appropriate action to prevent recurrence. Remedial action may include workarounds and later corrective action ; ; * Inform you of the status of the incidents at the intervals specified above and otherwise at reasonable intervals in accordance with DXC's standard practice ; ; * Inform you of the resolution of the incidents (subject to reopening if the resolution is unsuccessful).

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Citrix XenServer
• How shared infrastructure is kept separate: A dedicated network compartment with a perimeter virtual firewall filters traffic flows using management policies that allow only well-defined traffic to move through the firewall. This logical separation and isolation of network traffic protects data from unauthorised exposure during transport across the network infrastructure; DXC securely isolates and protects information and processes from unauthorised access using features such as fibre channel zoning, customer-dedicated vLANs, and embedded policy enforcement

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: For Managed Services for Public Cloud, the Public Cloud providers’ energy efficiency rating applies. DXC Data Centres located in the UK operate at 1.2 PUE, exceeding current best practice for new conventional data centres, and far exceeding typical legacy Data Centre 3 PUE.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognise the impact companies have on the environment we all live in. We are committed to being net zero by 2050 in the UK. The Science Based Targets initiative (SBTi) has validated our near-term emission reduction target of 65% by FY30 against our FY19 baseline as being in line with minimizing global warming to 1.5°C. In FY23, 96% of the energy we purchased in the UK was renewable. We are continually improving the efficiency of our offices and data centers, and are ensuring that our data centers are certified under the ISO 50001 energy management system standard. We are also advancing the sustainability of our IT services, helping our customers to become more sustainable. We are members of the Green Software Foundation, a non-profit with the mission to build a trusted ecosystem of people, standards, tooling and best practices for creating and building green software. We help our customers increase their energy efficiency and reduce their environmental impacts with proprietary technology and next-generation solutions such as cloud computing, desktop virtualization and data center management. We will build on our existing programme of sustainability activities to deliver additional environmental benefits in the performance of the contract.

  Tackling economic inequality

  We provide high-quality learning and development opportunities to young people via our Early Careers Programme and Digital Futures Academy. Our Early Careers Programme provides development opportunities and training to enable young people to jumpstart their careers. We focus on developing potential, and our programme is designed to broaden and deepen knowledge. DXC and Manchester United Foundation have partnered to launch the DXC Digital Futures Academy, a four-year education programme for secondary-school students in the Greater Manchester area. The academy aims to support, inspire and empower young people, connecting them to opportunities and enhancing their career prospects in the technology sector. 50 students aged 12-13 years old are participating in the programme, which includes teaching technology, personal and professional development skills. We will build upon our existing programme of activities to create new jobs and new skills during the performance of the contract.

  Equal opportunity

  We are building an inclusive, high-impact culture based on equitable practices and diverse employee perspectives. We achieve this through our focus on impact-driven programmes - for example, the DXC Dandelion Programme. The DXC Dandelion Programme provides an environment that supports and celebrates the talents and skills of neurodiverse people — such as those with Autism, ADHD or Dyslexia — and helps them build valuable skills to pursue a career in information technology. The DXC Dandelion Programme has been awarded a Silver award for Best Learning Programme that Supports and Promotes Diversity, Equity and Inclusion from the Brandon Hall Group. We are also a Disability Confident organisation in the UK and achieved a top score of 100 in the 2023 Disability Equality Index. 99% of our global workforce is enabled to work virtually, including from home, and all of our people are able to apply for flexible working, supporting the needs of diverse individuals. We also support a diverse, inclusive and equitable culture through our Employee Resource Groups. They provide support, networking and allyship to diverse individuals, as well as valuable feedback to the organisation on how it can better support diverse communities. Our ERGs work closely with HR to continuously evolve our best practice. We have several ERGs including for: ; • Gender ; • Race and ethnicity ; • Disability and neurodiversity ; • LGBTQ+ ; • Armed forces ; ; We will build upon our existing programme of diversity, equity and inclusion activities to support equal opportunity during the performance of the contract.

  Wellbeing

  Caring is core to our values. We take care of each other and work as a team to build a sustainable company that supports our communities. This includes supporting the health and wellbeing of our people and wider society. As a virtual first organisation, 99% of our global workforce is enabled to work virtually, including from home. Working from home can be more inclusive for people with disabilities, health conditions and caring responsibilities. We also run several programmes to support the physical and mental health of our people. This includes:; Wellbeing Awareness Programmes. Working with our partners and delivered by Wellbeing Champions alongside HR, we provide a number of awareness programmes and activities throughout the year centered on improving the health and wellbeing of our employees. For example, walking challenges, healthy eating programmes, and financial planning support.; Employee Assistance Programme, supporting the personal matters of our people. Services are available 24/7, 365 days a year, and include counselling, online CBT and critical incident support, as well as health checks, mood trackers, and wellbeing articles. ; Mental Health First Aiders. We work with Mental Health First Aid England, a social enterprise, to train our employees as Mental Health First Aiders (MHFAs). ; We will build upon our existing programme of wellbeing activities to support the wellbeing of the workforce in the performance of the contract.

Pricing

• Price: £525 to £2,186 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.