Mailhive Email Archiving
Mailhive creates a 1:1 legal copy of all internal & external email. Ensuring the security & availability of email data. Mailhive offers the most comprehensive collection of archive features for performance, stability, functionality & simplicity. Storage & retrieval capabilities mean it meets specific regulatory archiving needs of businesses.
Features
- Uptime SLA 99.97%
- Reduces cost of IT
- Fast full-text searching for emails and attachments
- Assistance with regulatory compliance
- Help with fulfilling GDPR obligation
- Reduce the workload of email servers
- Highly scalable in seconds
- De-duplication and compression reduces total storage requirements
- Fully cloud based, no local servers required
Benefits
- Confidence that important business critical email is always accessible
- No ongoing maintenance, Vitanium provide & manage centrally
- Helps meet the growing number of compliance requirements
- Meet GDPR by defining sophisticated retention policies
- Optionally delete emails from mail servers once they've been archived
- Confidence that your systems and staff will not be disrupted
- Save up to 70% storage space
- Growth of your business isn't restricted by any volume limitations
- Independence of cumbersome and non-compliant PST files
- Save costs on infrastructure with a fully cloud based system
Pricing
£1.15 a licence a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
2 2 6 3 2 1 9 3 8 6 9 4 3 2 1
Contact
VSL
Eleanor Poulter
Telephone: 0345 258 1500
Email: info@vitanium.com
Service scope
- Service constraints
- Requires a compatible email system - Exchange, 365, Google Workspace, or IMAP compatible mailbox.
- System requirements
-
- Internet connected Windows PC for initial config
- Internet Browser for browsing archive
- Outlook for using Outlook Plugin
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Messages will be responded to within 4 hours. Messages are not monitored over the weekend, and will be dealt with on Monday.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Users are able to allocate their query to either support or sales dept. this then alerts the appropriate dept. Messages can also be sent when business is 'offline' (outside working hours) these will then be saved and dealt with when office hours resume. Users are able to leave a detailed message, email, telephone details.
- Web chat accessibility testing
- NA
- Onsite support
- No
- Support levels
- Vitanium provide support Monday to Friday 9am to 5pm via email, telephone, and web chat. All support is included within the price of the plan. Additional cost is only incurred if the customer requires Vitanium to remote onto their equipment. This will be charged at 30 minute increments at £75.00 per hour if: Vitanium have provided the appropriate email or telephone support but the customer wishes Vitanium to carry out the required remedial support.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Users have access to user documentation, unlimited telephone/email support for set up, and support knowledge base. Free trials are offered to allow customers to thoroughly test the product. We can also provide live video demos if necessary.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Data can be extracted using the Mailhive client in standard formats such as EML, MSG and PST files. This can be done via the internet using the supplied client. We can also run this on the users behalf for additional cost.
- End-of-contract process
- We cease services at the end of the paid contract, if services are not renewed. There is no additional cost for ceasing services, other than if we are required to export data on your behalf.
Using the service
- Web browser interface
- Yes
- Using the web interface
-
Users can login to the web interface to view their individual archives, plus any additional archives they have been granted access to (shared mailboxes, for example).
From here, the message can be viewed, printed and restored - either back to the original mailbox via SMTP or exported as an MSG/EML file. - Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- Contact us for further information.
- Web interface accessibility testing
- NA
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
- Automatic
- Independence of resources
- Adequate resources are provided in our data centres to cope with maximum demand, for example bandwidth. This is regularly monitored and increased if needs be.
- Usage notifications
- No
Analytics
- Infrastructure or application metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- No
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
Service availability is guaranteed at 99.97%. If the service is unavailable beyond this, 10% of the monthly fee is credited.
Search latency is guaranteed at 60 seconds. If the average latency per search presentation exceeds this 10% of the monthly fee is credited.
Failure to respond to users call within 1 hour for technical support, or 4 hours for email/ticket system, results in 10% credit against monthly fee. - Approach to resilience
- This information is available on request
- Outage reporting
- All service outages will be communicated first by email, and for any prolonged outage by notification on our website and support pages.
Identity and authentication
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Access is only granted to those users with valid credentials for the service.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
- Devices users manage the service through
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 12/05/2019
- What the ISO/IEC 27001 doesn’t cover
- All parts of service are covered.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- ISO9001 Certified
- ISO27001 accredited data centres
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Please contact Vitanium for further information.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Please contact Vitanium for further information.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Please contact Vitanium for further information.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Please contact Vitanium for further information.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- All incidents are recorded and tracked using ISO best practise for 'non conformance'. This prevents recurring incidents by prompting and tracking corrective actions.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- TBC
Social Value
- Fighting climate change
-
Fighting climate change
Please contact Vitanium for further information. - Covid-19 recovery
-
Covid-19 recovery
Please contact Vitanium for further information. - Tackling economic inequality
-
Tackling economic inequality
Please contact Vitanium for further information. - Equal opportunity
-
Equal opportunity
Please contact Vitanium for further information. - Wellbeing
-
Wellbeing
Please contact Vitanium for further information.
Pricing
- Price
- £1.15 a licence a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Customer can trial the service in full, for free for 30 days with full support.