VSL

Mailhive Email Archiving

Mailhive creates a 1:1 legal copy of all internal & external email. Ensuring the security & availability of email data. Mailhive offers the most comprehensive collection of archive features for performance, stability, functionality & simplicity. Storage & retrieval capabilities mean it meets specific regulatory archiving needs of businesses.

Features

  • Uptime SLA 99.97%
  • Reduces cost of IT
  • Fast full-text searching for emails and attachments
  • Assistance with regulatory compliance
  • Help with fulfilling GDPR obligation
  • Reduce the workload of email servers
  • Highly scalable in seconds
  • De-duplication and compression reduces total storage requirements
  • Fully cloud based, no local servers required

Benefits

  • Confidence that important business critical email is always accessible
  • No ongoing maintenance, Vitanium provide & manage centrally
  • Helps meet the growing number of compliance requirements
  • Meet GDPR by defining sophisticated retention policies
  • Optionally delete emails from mail servers once they've been archived
  • Confidence that your systems and staff will not be disrupted
  • Save up to 70% storage space
  • Growth of your business isn't restricted by any volume limitations
  • Independence of cumbersome and non-compliant PST files
  • Save costs on infrastructure with a fully cloud based system

Pricing

£1.15 a licence a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@vitanium.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 2 6 3 2 1 9 3 8 6 9 4 3 2 1

Contact

VSL Eleanor Poulter
Telephone: 0345 258 1500
Email: info@vitanium.com

Service scope

Service constraints
Requires a compatible email system - Exchange, 365, Google Workspace, or IMAP compatible mailbox.
System requirements
  • Internet connected Windows PC for initial config
  • Internet Browser for browsing archive
  • Outlook for using Outlook Plugin

User support

Email or online ticketing support
Email or online ticketing
Support response times
Messages will be responded to within 4 hours. Messages are not monitored over the weekend, and will be dealt with on Monday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users are able to allocate their query to either support or sales dept. this then alerts the appropriate dept. Messages can also be sent when business is 'offline' (outside working hours) these will then be saved and dealt with when office hours resume. Users are able to leave a detailed message, email, telephone details.
Web chat accessibility testing
NA
Onsite support
No
Support levels
Vitanium provide support Monday to Friday 9am to 5pm via email, telephone, and web chat. All support is included within the price of the plan. Additional cost is only incurred if the customer requires Vitanium to remote onto their equipment. This will be charged at 30 minute increments at £75.00 per hour if: Vitanium have provided the appropriate email or telephone support but the customer wishes Vitanium to carry out the required remedial support.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Users have access to user documentation, unlimited telephone/email support for set up, and support knowledge base. Free trials are offered to allow customers to thoroughly test the product. We can also provide live video demos if necessary.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be extracted using the Mailhive client in standard formats such as EML, MSG and PST files. This can be done via the internet using the supplied client. We can also run this on the users behalf for additional cost.
End-of-contract process
We cease services at the end of the paid contract, if services are not renewed. There is no additional cost for ceasing services, other than if we are required to export data on your behalf.

Using the service

Web browser interface
Yes
Using the web interface
Users can login to the web interface to view their individual archives, plus any additional archives they have been granted access to (shared mailboxes, for example).
From here, the message can be viewed, printed and restored - either back to the original mailbox via SMTP or exported as an MSG/EML file.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Contact us for further information.
Web interface accessibility testing
NA
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Adequate resources are provided in our data centres to cope with maximum demand, for example bandwidth. This is regularly monitored and increased if needs be.
Usage notifications
No

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service availability is guaranteed at 99.97%. If the service is unavailable beyond this, 10% of the monthly fee is credited.
Search latency is guaranteed at 60 seconds. If the average latency per search presentation exceeds this 10% of the monthly fee is credited.
Failure to respond to users call within 1 hour for technical support, or 4 hours for email/ticket system, results in 10% credit against monthly fee.
Approach to resilience
This information is available on request
Outage reporting
All service outages will be communicated first by email, and for any prolonged outage by notification on our website and support pages.

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
Access is only granted to those users with valid credentials for the service.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
12/05/2019
What the ISO/IEC 27001 doesn’t cover
All parts of service are covered.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • ISO9001 Certified
  • ISO27001 accredited data centres

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Please contact Vitanium for further information.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Please contact Vitanium for further information.
Vulnerability management type
Undisclosed
Vulnerability management approach
Please contact Vitanium for further information.
Protective monitoring type
Undisclosed
Protective monitoring approach
Please contact Vitanium for further information.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
All incidents are recorded and tracked using ISO best practise for 'non conformance'. This prevents recurring incidents by prompting and tracking corrective actions.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
TBC

Social Value

Fighting climate change

Fighting climate change

Please contact Vitanium for further information.
Covid-19 recovery

Covid-19 recovery

Please contact Vitanium for further information.
Tackling economic inequality

Tackling economic inequality

Please contact Vitanium for further information.
Equal opportunity

Equal opportunity

Please contact Vitanium for further information.
Wellbeing

Wellbeing

Please contact Vitanium for further information.

Pricing

Price
£1.15 a licence a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Customer can trial the service in full, for free for 30 days with full support.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@vitanium.com. Tell them what format you need. It will help if you say what assistive technology you use.