EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Network Reliability Operations

DXC Network Reliability Operations provides the operation of the network in cloud, datacenters and on-premises. Having the benefit of reliable & intelligent network operation which leverages advanced automation, analytics & AI.

Features

• (Wireless)LAN, Router, Loadbalancer, DNS, DHCP, IP, Leveraged Internet
• Firewall, Proxy, IPS/IDS, VPN, Network Access Control, DDOS
• Voice, Video, Unified Communications, Private Access
• Connectivity Transport, Private Wireless

Benefits

• Reliable and Intelligent network operation
• Advanced Automation
• Analytics & Artificial Intelligence
• Integration of ServiceNow and PlatformX
• Reduced MTTR

£20 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

228990657495252

Contact

DXC Frameworks Team
+44 330 105 8389
ukitenders@dxc.com

Service scope

• Service constraints: Restricted-country delivery possible at custom price
• System requirements: Functional and Technical Requirements defined during kick-off meeting

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: No difference
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Please refer to the Service Description Document for our Support levels. DXC will provide a technical account manager for each engagement.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: DXC will provide onsite training, online training, and user documentation tailored to specific requirements at additional cost. The Network Consulting & Advisory capability provides additional consulting and support to define client strategy/roadmap/transformation approach.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: On request service
• End-of-contract process: On request service

Using the service

• Web browser interface: No
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: Site typing and architecture design to meet client demand and scaling expectations
• Usage notifications: Yes
• Usage reporting: Other

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Configuration history and backup
  • Design architecture resilience and infrastructure redundancy
• Backup controls: Tools automation for configuration backup controlled by DXC
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Depends on requested Solution. Typically, up to 99.9% SLA. SLA failures are refunded by a service credit as agreed up on.
• Approach to resilience: Dual Data centre, HA configuration and architecture resilience
• Outage reporting: Through Service Level reports and Incident/Problem management process using Telephone, email etc. as agreed.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Security and remote access policy DXC, available on request
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Dedicated device over multiple services or networks

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd’s Register
• ISO/IEC 27001 accreditation date: 28/05/2018
• What the ISO/IEC 27001 doesn’t cover: Available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 29/11/2016
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: Na
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • HMG Accreditation
  • PSN Accreditatio

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: DXC security policy and Customer Information Security Systems Standards (ISSS).

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: CMDB, hardware tracking in data centre. All changes are under strict approval of Service/Account Security Manager.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Available on request
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Available on request
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Available on request

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Network virtualization in public, private, hybrid cloud or on-prem
• How shared infrastructure is kept separate: Physical and Virtual Segregation using macro - and micro network segmentation.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: For Managed Services for Public Cloud, the Public Cloud providers’ energy efficiency rating applies. DXC Data Centres located in the UK operate at 1.2 PUE, exceeding current best practice for new conventional data centres, and far exceeding typical legacy Data Centre 3 PUE.

Social Value

• Fighting climate change:

  Fighting climate change

  As a responsible business, with a commitment to environmental sustainability, we set and exceed ambitious environmental goals to mitigate our climate impacts. Some of these commitments include: • Implementing a virtual-first business model to enable a remote workforce, thereby reducing our office footprint, employee commuting and business travel • Pursuing efficiency programs for offices and data centres to reduce energy consumption • Procuring renewable energy to reduce carbon emissions • Reducing waste generation, increasing recycling and working with suppliers to minimise waste and harmful environmental impacts • Promoting sustainability and resource efficiency within our supply chain • Designing solutions and services to optimise their environmental performance • Providing sustainable products and services to help customers achieve their environmental goals. This past year, DXC Technology have run the following initiatives to drive our environmental goals. Green Skills Week – Our STEM (Science, Technology, Engineering and Mathematics) ambassadors organised a virtual activity for Green Skills Week, teaching 50 young people how digital transformation is driving the Green Industrial Revolution, and giving them work experience in the technology industry. The Green Skills Week is an initiative that supports the Government’s Green Industrial Revolution, whilst tackling unemployment. Conservation Awareness – In 2021, our Lancashire office organised a series of virtual activities to mark the week of Earth day. Employees shared sustainability tips each day on our Facebook for Work platform, Workplace, and participated in a competition to ‘Build the Best Bug Hotel’ out of used, recyclable domestic materials, raising awareness for the concept of circular economy. Awards DXC Technology holds a Gold Award from EcoVadis for 2021, the world’s most trusted provider of business sustainability ratings. This places DXC in the top 5% of companies assessed by EcoVadis for environmental and sustainable procurement practices.
• Covid-19 recovery:

  Covid-19 recovery

  DXC Technology has implemented recommended COVID-19 Secure Requirements across our UK centres. These measures include: • Maximising ventilation and fresh air on site. This has been implemented by maximising natural ventilation – such as opening doors, windows and air vents when possible • Implementing several measures to ensure two meters of social distance between staff on site. • Enhanced our site cleaning to reduce the chance of contact transmission. • Our staff are committed to: o Engaging and co-operating with the guidelines to ensure the controls are applied diligently o Working from home – 90% of our UK workforce have a home-working arrangement, which has not only ensured the safety of our employees during the pandemic but also meant no material disruption to the delivery of vital services to our customers. Supporting local Redundancies – Our DXC Erskine Technology campus hired over 70 local people who had experienced pandemic-related job loss, having worked in the hospitality industry, transport sector, and in Glasgow Airport. The new hires were retrained in end-to-end processes for rebuilding digital devices, enabling them to change their careers and move further into the IT industry. New hires were able to stay with DXC if they chose; while for some, DXC provided a temporary support net in a difficult time, and others it has been a positive, long-term career change. Supporting Public Services - DXC also played a critical role in the continuity of vital public services, including providing the IT equipment and infrastructure underpinning the Nightingale Hospital in London and equipping the Government departments with the means to move large numbers of staff to home-working environments. DXC and its staff received wide-scale praise from Government for its vital role in supporting civil servants in unprecedented and difficult conditions.
• Tackling economic inequality:

  Tackling economic inequality

  STEM Learning Partnership DXC Technology delivers its STEM initiatives in partnership with STEM; Learning. DXC works with STEM Learning to find relevant, local opportunities for outreach across the UK, and continued to do this virtually throughout the pandemic. Through STEM Learning, it is possible for DXC to connect with any of up to 230,000 schools; in the UK. In 2021, DXC won the award for Most Inspirational North East Technology Employer North East STEM Awards. DXC Technology’s STEM Ambassadors were recognised for continuing to provide a variety of STEM activities online. Some of these activities include:; LGBTQ+ Diversity in STEM – DXC’s STEM ambassadors and our UK Pride Business Resource Group hosted a Lunch and Learn session on 23 June 2021 to mark Alan Turing’s birthday and commemorate the contributions he made to STEM and the LGBTQ+ community. The Lunch; and Learn helped build awareness of the importance of LGBTQ+ figures in STEM. STEM Role Models - STEM Ambassadors in DXC’s Early Careers programme created a video detailing their graduate and apprentice experiences in DXC as an IT company. The video was distributed; in a virtual STEM pack to schools in the local Lancashire area to encourage young people to consider a career in STEM. The video helped make careers in STEM relatable by providing role models, ‘busting’ myths about working in the IT industry, and illustrating; the diversity of career paths available. Charity and Philanthropy Many of DXC's charitable activities in the UK are run by DXC's employees. With the support of our DXC Cares Programme, we foster a culture where people can contribute to what is important to; them. Staff are also supported to volunteer, enabling a greater impact in local communities. The DXC Cares Programme facilities our culture of community and voluntary engagement.
• Equal opportunity:

  Equal opportunity

  DXC Technology Equal Opportunities policy makes it clear that all current and former employees, applicants, customers, suppliers and visitors at DXC must receive equal treatment and that unlawful discrimination based on protected characteristics is prohibited. The policy applies to recruitment, pay and conditions, training, appraisals, promotions, conduct at work, disciplinary and grievance procedures, and termination of employment. Mandatory Training DXC requires all UK employees to complete mandatory online Diversity & Equal Opportunities training. Anti-Harassment and Bullying Policy DXC’s Anti-Harassment and Bullying policy prohibits the harassment or bullying of DXC staff including consultants, contractors or agency workers as well as our customers. IDEAS Programme The IDEAS Programme promotes Inclusion, Diversity, Equity, Allyship and Storytelling across the business. Employers Network for Equality & Inclusion (ENEI) In 2020, the ENEI helped DXC understand how to create an inclusive environment where diversity can thrive and develop our Diversity & Inclusion strategy. Employee Resource Groups DXC's Employee Resource Groups (ERGs) are local, passionate employees who work alongside the ideas programme to raise awareness and foster change. The Dandelion Programme The Dandelion Programme is DXC's initiative to recruit people from within the autism community. Apprentices & Young People DXC works with local colleges, universities and national training providers to hire apprentices into the UKI business. STEM Learning Partnership DXC delivers its STEM initiatives in partnership with STEM Learning, the UK's largest provider of education and careers support in science, technology, engineering and mathematics. Awards In 2021, DXC received top score of 100 in the Disability Equality Index the third consecutive year. DXC won the 2021 Comparably Award for Best CEO for Diversity and was listed as one of Comparably’s 2021 Top Companies for Diversity. DXC won the award for Most Inspirational North East Technology Employer at the 2021 North East STEM Awards.
• Wellbeing:

  Wellbeing

  DXC Technology wellbeing initiatives in the UK and Ireland. Mental Health First Aiders initiative and recognition platform DXC launched a Mental Health Support Programme across our UK and Ireland region, where DXC Mental Health First Aiders (MHFAs) provide additional wellbeing support to DXC's people. Similar to certified first aiders (whose focus is on physical health in the Workplace), MHFAs will focus on the mental wellbeing of our people by offering support to those experiencing issues related to their mental health and wellbeing. Employee Assistance Programme The DXC Employee Assistance Programme (EAP) is a service designed for supporting the personal matters of our people, such as bereavement, family issues or tax support. The services are available 24/7, 365 days a year, and include counselling services, online CBT and critical incident support. Support for Virtual First DXC provides resources and support to employees to ensure their wellbeing is fully supported whilst working from home. Examples of these resources are below. • Mindfulness Timeouts: Regular “Mindfulness Timeouts” • DXC Gear: DXC’s internal Virtual First equipment provider. • DXC University: DXC’s internal learning platform. It provides a range of advice, from saying socially connected, being productive, and virtual etiquette. • Online Learning: DXC provides thousands of materials on wellbeing topics on DXC University, open and free to all employees. • Building Resilience in Your Personal and Professional Life: Helps enable learners to stay productive, positive and professional during crises such as pandemics. • DXC Remote Working Tips: is a handbook to help employees maintain their wellbeing whilst working remotely and work securely. Wellbeing Events • Mental Resilience Session • Managing Anxiety Sessions • Global Webcast: Building Care and Community Around Employee Mental Health • Mental Health Workshop • Alcohol Awareness Session

Pricing

• Price: £20 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: PoC, limited nr of sites, limited time available, meeting agreed PoC requirements

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.