EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Network Reliability Operations

DXC Network Reliability Operations provides the operation of the network in cloud, datacenters and on-premises. Having the benefit of reliable & intelligent network operation which leverages advanced automation, analytics & AI.


  • (Wireless)LAN, Router, Loadbalancer, DNS, DHCP, IP, Leveraged Internet
  • Firewall, Proxy, IPS/IDS, VPN, Network Access Control, DDOS
  • Voice, Video, Unified Communications, Private Access
  • Connectivity Transport, Private Wireless


  • Reliable and Intelligent network operation
  • Advanced Automation
  • Analytics & Artificial Intelligence
  • Integration of ServiceNow and PlatformX
  • Reduced MTTR


£20 a unit a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

2 2 8 9 9 0 6 5 7 4 9 5 2 5 2


EntServ UK Ltd part of the DXC Technologies Group DXC Frameworks Team
Telephone: +44 330 105 8389
Email: ukitenders@dxc.com

Service scope

Service constraints
Restricted-country delivery possible at custom price
System requirements
Functional and Technical Requirements defined during kick-off meeting

User support

Email or online ticketing support
Email or online ticketing
Support response times
No difference
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Onsite support
Support levels
Please refer to the Service Description Document for our Support levels. DXC will provide a technical account manager for each engagement.
Support available to third parties

Onboarding and offboarding

Getting started
DXC will provide onsite training, online training, and user documentation tailored to specific requirements at additional cost. The Network Consulting & Advisory capability provides additional consulting and support to define client strategy/roadmap/transformation approach.
Service documentation
Documentation formats
End-of-contract data extraction
On request service
End-of-contract process
On request service

Using the service

Web browser interface
Command line interface


Scaling available
Scaling type
  • Automatic
  • Manual
Independence of resources
Site typing and architecture design to meet client demand and scaling expectations
Usage notifications
Usage reporting


Infrastructure or application metrics
Metrics types
  • CPU
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Data sanitisation type
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
  • Configuration history and backup
  • Design architecture resilience and infrastructure redundancy
Backup controls
Tools automation for configuration backup controlled by DXC
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Depends on requested Solution. Typically, up to 99.9% SLA. SLA failures are refunded by a service credit as agreed up on.
Approach to resilience
Dual Data centre, HA configuration and architecture resilience
Outage reporting
Through Service Level reports and Incident/Problem management process using Telephone, email etc. as agreed.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Security and remote access policy DXC, available on request
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Dedicated device over multiple services or networks

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Lloyd’s Register
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Available on request
ISO 28000:2007 certification
CSA STAR certification
CSA STAR accreditation date
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • HMG Accreditation
  • PSN Accreditatio

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
DXC security policy and Customer Information Security Systems Standards (ISSS).

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
CMDB, hardware tracking in data centre. All changes are under strict approval of Service/Account Security Manager.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Available on request
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Available on request
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Available on request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Who implements virtualisation
Virtualisation technologies used
Other virtualisation technology used
Network virtualization in public, private, hybrid cloud or on-prem
How shared infrastructure is kept separate
Physical and Virtual Segregation using macro - and micro network segmentation.

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
For Managed Services for Public Cloud, the Public Cloud providers’ energy efficiency rating applies. DXC Data Centres located in the UK operate at 1.2 PUE, exceeding current best practice for new conventional data centres, and far exceeding typical legacy Data Centre 3 PUE.

Social Value

Fighting climate change

Fighting climate change

As a responsible business, with a commitment to environmental sustainability, we set and exceed ambitious environmental goals to mitigate our climate impacts. Some of these commitments include: • Implementing a virtual-first business model to enable a remote workforce, thereby reducing our office footprint, employee commuting and business travel • Pursuing efficiency programs for offices and data centres to reduce energy consumption • Procuring renewable energy to reduce carbon emissions • Reducing waste generation, increasing recycling and working with suppliers to minimise waste and harmful environmental impacts • Promoting sustainability and resource efficiency within our supply chain • Designing solutions and services to optimise their environmental performance • Providing sustainable products and services to help customers achieve their environmental goals. This past year, DXC Technology have run the following initiatives to drive our environmental goals. Green Skills Week – Our STEM (Science, Technology, Engineering and Mathematics) ambassadors organised a virtual activity for Green Skills Week, teaching 50 young people how digital transformation is driving the Green Industrial Revolution, and giving them work experience in the technology industry. The Green Skills Week is an initiative that supports the Government’s Green Industrial Revolution, whilst tackling unemployment. Conservation Awareness – In 2021, our Lancashire office organised a series of virtual activities to mark the week of Earth day. Employees shared sustainability tips each day on our Facebook for Work platform, Workplace, and participated in a competition to ‘Build the Best Bug Hotel’ out of used, recyclable domestic materials, raising awareness for the concept of circular economy. Awards DXC Technology holds a Gold Award from EcoVadis for 2021, the world’s most trusted provider of business sustainability ratings. This places DXC in the top 5% of companies assessed by EcoVadis for environmental and sustainable procurement practices.
Covid-19 recovery

Covid-19 recovery

DXC Technology has implemented recommended COVID-19 Secure Requirements across our UK centres. These measures include: • Maximising ventilation and fresh air on site. This has been implemented by maximising natural ventilation – such as opening doors, windows and air vents when possible • Implementing several measures to ensure two meters of social distance between staff on site. • Enhanced our site cleaning to reduce the chance of contact transmission. • Our staff are committed to: o Engaging and co-operating with the guidelines to ensure the controls are applied diligently o Working from home – 90% of our UK workforce have a home-working arrangement, which has not only ensured the safety of our employees during the pandemic but also meant no material disruption to the delivery of vital services to our customers. Supporting local Redundancies – Our DXC Erskine Technology campus hired over 70 local people who had experienced pandemic-related job loss, having worked in the hospitality industry, transport sector, and in Glasgow Airport. The new hires were retrained in end-to-end processes for rebuilding digital devices, enabling them to change their careers and move further into the IT industry. New hires were able to stay with DXC if they chose; while for some, DXC provided a temporary support net in a difficult time, and others it has been a positive, long-term career change. Supporting Public Services - DXC also played a critical role in the continuity of vital public services, including providing the IT equipment and infrastructure underpinning the Nightingale Hospital in London and equipping the Government departments with the means to move large numbers of staff to home-working environments. DXC and its staff received wide-scale praise from Government for its vital role in supporting civil servants in unprecedented and difficult conditions.
Tackling economic inequality

Tackling economic inequality

STEM Learning Partnership DXC Technology delivers its STEM initiatives in partnership with STEM
Learning. DXC works with STEM Learning to find relevant, local opportunities for outreach across the UK, and continued to do this virtually throughout the pandemic. Through STEM Learning, it is possible for DXC to connect with any of up to 230,000 schools
in the UK. In 2021, DXC won the award for Most Inspirational North East Technology Employer North East STEM Awards. DXC Technology’s STEM Ambassadors were recognised for continuing to provide a variety of STEM activities online. Some of these activities include:
LGBTQ+ Diversity in STEM – DXC’s STEM ambassadors and our UK Pride Business Resource Group hosted a Lunch and Learn session on 23 June 2021 to mark Alan Turing’s birthday and commemorate the contributions he made to STEM and the LGBTQ+ community. The Lunch
and Learn helped build awareness of the importance of LGBTQ+ figures in STEM. STEM Role Models - STEM Ambassadors in DXC’s Early Careers programme created a video detailing their graduate and apprentice experiences in DXC as an IT company. The video was distributed
in a virtual STEM pack to schools in the local Lancashire area to encourage young people to consider a career in STEM. The video helped make careers in STEM relatable by providing role models, ‘busting’ myths about working in the IT industry, and illustrating
the diversity of career paths available. Charity and Philanthropy Many of DXC's charitable activities in the UK are run by DXC's employees. With the support of our DXC Cares Programme, we foster a culture where people can contribute to what is important to
them. Staff are also supported to volunteer, enabling a greater impact in local communities. The DXC Cares Programme facilities our culture of community and voluntary engagement.
Equal opportunity

Equal opportunity

DXC Technology Equal Opportunities policy makes it clear that all current and former employees, applicants, customers, suppliers and visitors at DXC must receive equal treatment and that unlawful discrimination based on protected characteristics is prohibited. The policy applies to recruitment, pay and conditions, training, appraisals, promotions, conduct at work, disciplinary and grievance procedures, and termination of employment. Mandatory Training DXC requires all UK employees to complete mandatory online Diversity & Equal Opportunities training. Anti-Harassment and Bullying Policy DXC’s Anti-Harassment and Bullying policy prohibits the harassment or bullying of DXC staff including consultants, contractors or agency workers as well as our customers. IDEAS Programme The IDEAS Programme promotes Inclusion, Diversity, Equity, Allyship and Storytelling across the business. Employers Network for Equality & Inclusion (ENEI) In 2020, the ENEI helped DXC understand how to create an inclusive environment where diversity can thrive and develop our Diversity & Inclusion strategy. Employee Resource Groups DXC's Employee Resource Groups (ERGs) are local, passionate employees who work alongside the ideas programme to raise awareness and foster change. The Dandelion Programme The Dandelion Programme is DXC's initiative to recruit people from within the autism community. Apprentices & Young People DXC works with local colleges, universities and national training providers to hire apprentices into the UKI business. STEM Learning Partnership DXC delivers its STEM initiatives in partnership with STEM Learning, the UK's largest provider of education and careers support in science, technology, engineering and mathematics. Awards In 2021, DXC received top score of 100 in the Disability Equality Index the third consecutive year. DXC won the 2021 Comparably Award for Best CEO for Diversity and was listed as one of Comparably’s 2021 Top Companies for Diversity. DXC won the award for Most Inspirational North East Technology Employer at the 2021 North East STEM Awards.


DXC Technology wellbeing initiatives in the UK and Ireland. Mental Health First Aiders initiative and recognition platform DXC launched a Mental Health Support Programme across our UK and Ireland region, where DXC Mental Health First Aiders (MHFAs) provide additional wellbeing support to DXC's people. Similar to certified first aiders (whose focus is on physical health in the Workplace), MHFAs will focus on the mental wellbeing of our people by offering support to those experiencing issues related to their mental health and wellbeing. Employee Assistance Programme The DXC Employee Assistance Programme (EAP) is a service designed for supporting the personal matters of our people, such as bereavement, family issues or tax support. The services are available 24/7, 365 days a year, and include counselling services, online CBT and critical incident support. Support for Virtual First DXC provides resources and support to employees to ensure their wellbeing is fully supported whilst working from home. Examples of these resources are below. • Mindfulness Timeouts: Regular “Mindfulness Timeouts” • DXC Gear: DXC’s internal Virtual First equipment provider. • DXC University: DXC’s internal learning platform. It provides a range of advice, from saying socially connected, being productive, and virtual etiquette. • Online Learning: DXC provides thousands of materials on wellbeing topics on DXC University, open and free to all employees. • Building Resilience in Your Personal and Professional Life: Helps enable learners to stay productive, positive and professional during crises such as pandemics. • DXC Remote Working Tips: is a handbook to help employees maintain their wellbeing whilst working remotely and work securely. Wellbeing Events • Mental Resilience Session • Managing Anxiety Sessions • Global Webcast: Building Care and Community Around Employee Mental Health • Mental Health Workshop • Alcohol Awareness Session


£20 a unit a month
Discount for educational organisations
Free trial available
Description of free trial
PoC, limited nr of sites, limited time available, meeting agreed PoC requirements

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.