Vodafone Limited

Vodafone Dedicated Private Cloud

DPC is a compute platform with functions to support multiple use cases where flexibility, security, compliance, cost-effectiveness, high performance, or low latency are key. DPC provides flexibility to design virtual resources and applications, using the benefits associated to the cloud while maintaining the predictability and security associated with private infrastructure.

Features

• We manage your cloud ecosystem for you
• Total control over access and authorisation
• Install in VF DC, on premise or 3rd party DC
• Combine leading Cloud and Connectivity for optimal performance
• Designed to fit you, in the most cost efficient way
• 24/7/365 monitoring and management at commercial best practise and Official
• ISO/IEC 20000-1(IT Service Mgt), ISO 9001 (Quality Mgt Systems)
• ISO27001 (Information Security Mgt Systems), BS25999 (Business Continuity Mgt Standard)

Benefits

• Fully Managed Hosting Service
• More control over your data and infrastructure
• Always the best fit depending on your needs
• Trust in high performance
• Only pay for what you need
• Flexibility to deploy current and legacy application and services
• Service availability designed to meet your requirements

£830 to £2,401 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks_team@vodafone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

240303055589478

Contact

Frameworks Team
03333 040191
frameworks_team@vodafone.com

Service scope

• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 8am-6pm excluding weekends and bank holidays
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Vodafone categorises support into different severity levels, please see Service Description & Service Contracts for further details.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: On-boarding guidance is provided as part of the service and is tailored to the service being provided to the customer. Two phase approach with Go-live taking you through the service and handover the solution. A Delivery Handbook and Operations Handbook is provided covering Service desk, self-service, Admin tools, Reporting & Billing. Early Life Support phase, for the first week from go-live Vodafone are available to build your confidence and knowledge of the solution.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data extraction would form part of the service migration that takes place at the end of the service. The actual processes and procedures would follow ITIL and be managed as a Change Request.
• End-of-contract process: Exit charges may apply.

Using the service

• Web browser interface: No
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: The Hosting Solution Management function can be included as part of the service for capacity planning and performance management activities.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: Can depend on the level of service the customer chooses, but will be either via email or phonecall

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics:
  • Bandwidth, Storage
  • Transaction monitoring
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Kyndryl Support Services

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Near-line and off site backup and restore customer data.
  • Covering file application and machine level point in time copies.
  • Secure service for public sector customers
• Backup controls: Customers can select backup policies for both compressible data and uncompressible. The standard backup policies offered for on-site retention range from 14 days (weekly full daily incremental backup of all copies), 1 month, 6 month, 1 year, and 2 years. Off-site tape vaulting policies offered from 6 months (all monthly rotation), 1 year, 2 years, and 5 years.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Service levels can be guaranteed up to 100% and would be determined during the design phase of the customer specific service. Vodafone Data Centers are connected to our MSP (Multi-Service Platform) next-generation network with high-speed resilient links, and global Tier 1 Internet backbone, AS1273. Your Hosting Servers can be accessed over your WAN via our network services such as IP-VPN QoS, Ethernet Wire-line and traditional bandwidth products. PSN access is available including other government network connections. High Availability Solutions are designed to eliminate single points of failure and can span multiple datacentre, while Global Traffic Management (GTM) would enable state full fail-over between the datacentre locations.
• Approach to resilience: "The design phase is critical in determining the service level appropriate to the criticality of the service. Vodafone is a global Tier 1 provider of Internet connectivity via its AS1273 backbone. We carry hundreds of Gigabits of traffic per second around the globe, via a fast and resilient IP network. Each of the Vodafone Data Centres has resilient, high bandwidth breakout connectivity to our Internet backbone over Vodafone fibre. For multi-site solutions Vodafone recommend the use of Global Traffic Management (GTM) to enable state-full fail-over between Data Centre locations, in case of Data Centre or IT infrastructure failure, as well as to reduce the impact of planned works. Vodafone has over a decade of experience with F5 Networks BIG-IP product family, which offers the required technical features to enable GTM. For databases and other high-bandwidth storage applications Vodafone have a range of connectivity solutions that can provide Private-Line and Gigabit Ethernet services between Vodafone Data Centres."
• Outage reporting: Great emphasis is placed by Vodafone on monitoring and proactive identification of incidents; The Vodafone Service Desk will raise a proactive trouble ticket and initiate first line diagnostics. The Service Desk will contact the affected users/site to determine the business impact and identify any potential causes for the faults e.g. local site power issues. Vodafone will work with the customer to identify the most effective contact points for the various levels of escalation needed to resolve the issue.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: Remote access to Vodafone systems is limited to authorised personal by various security technologies includes multi-factor authentication, encrypted VPN access, etc. Stateful firewalls act perform as a traffic 'diode' to prevent access into the shared management environment from each customer solution.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA are Vodafones ISO27001:2013 accreditor
• ISO/IEC 27001 accreditation date: 01/01/2024
• What the ISO/IEC 27001 doesn’t cover: Please contact Vodafone for details of our certificate.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: NCC Group
• PCI DSS accreditation date: Various
• What the PCI DSS doesn’t cover: Vodafone holds 5 PCI DSS certificates covering: Retail Environment Voice Payments eShop PCI Zone - multi channel payments Functions and process not involved in the processing of payment card data
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO22301:2015 for all Vodafone UK business units and functions

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All detailed in the UK and Group policy library and governed by the UK policy framework. Key polices are Information Security, Classification & materials handling, Vulnerability and Patch management, risk management, change management, incident management.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Formal management responsibilities and procedures within Vodafone are in place to ensure satisfactory control of all changes. When changes are made, an audit log containing all relevant information is retained on the Vodafone change management system. Changes to operational systems are only made when there is a valid business reason to do so, such as an increase in the risk to the system.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scanning is performed by industry standard a vulnerability management platform. Governance is in place to ensure that appropriate patching and/or remedial action is reviewed and implemented according to the severity and business impact of the vulnerability.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Vodafone has logging and monitoring capabilities in place along with appropriate storage of log data. The monitoring capability and events are managed and stored within the SIEM solution. The SIEM solution has been built in line with the Cyber Assessment Framework
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management processes are in line with ITIL best practice, and integrated with event, problem and change management processes.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: This is a single tenant solution

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change; We believe that urgent and sustained action is required to address the climate emergency. Business success should not come at a cost to the environment, and we are committed to ensure the greening of all our activities. We also see a key role for our digital networks and technologies in helping to address climate change. Digitalisation is key to saving energy, using natural resources more efficiently and creating a circular economy.; Our carbon reduction targets support those introduced in 2019 when the UK Government amended the Climate Change Act 2008 by introducing a target of at least a 100% reduction of greenhouse gas emissions in the UK by 2050. Vodafone’s own target, validated by the Science Based Target initiative, is to achieve net zero by 2040. We produce an annual Carbon Reduction Plan in line with PPN 06/21 which outlines the environmental management measures that will be applied in the performance of our contracts.; The Carbon Reduction Plan is published on our website here: Protecting the Planet | Vodafone UK

  Covid-19 recovery

  Covid-19 recovery; At Vodafone, we believe that everyone, everywhere should have access to technology. That is why our initiative – everyone.connected – was launched during the pandemic to close the digital divide.; The COVID-19 pandemic has caused a global economic crisis, creating a greater need for focus on inclusion and equality. As a technology brand, we are determined to support those who need it most – students, jobseekers, small businesses, remote communities and the elderly. This is because we know that being connected creates endless opportunities; from remote working, to education and staying in touch.; We will keep doing all we can to make sure nobody is left behind – because when people are connected, equal opportunities are created and the future is brighter. ; The programme has continued post-COVID and we are now committed to helping 4 million UK people and businesses cross the digital divide by the end of 2025. Details on our programme and our on-going commitments ; can be found here: everyone connected | Tackle the digital divide | Vodafone UK

  Tackling economic inequality

  Tackling economic inequality; Vodafone is committed to tackling economic inequality by helping to create new businesses, jobs, and skills. Since forming in Newbury, Berkshire in 1982, we have purchased products and services globally to innovate and achieve business growth.; Today, Vodafone works with over 9,000 suppliers. We’re strong advocates of the ‘one company, local roots’ concept. By creating opportunities for new businesses and supporting supply chain resilience, we enable our suppliers to recruit and grow. In turn, our partners maintain their own diverse supply chains of smaller, local partners, technology start-ups and market specialists. ; We encourage small and medium sized enterprises in our own supply chain, e.g. by offering them positive scoring in our RFQ process (which has a 20% weighting for sustainability responses) if they commit to introducing policies that align with Vodafone’s purpose. In this way, we aim to drive positive change in the supply chain. ; ; Vodafone is committed to tackling economic inequality for disadvantaged groups and areas. We support the UK Government’s ‘Good Work Plan’, the levelling up agenda and the Government’s priorities such as reduced reoffending and increased opportunities for disabled people. We work with leading public service provider, PeoplePlus, to help create opportunities for individuals from lower income households who may face barriers to employment. They are a national UK wide company and extension of the UK Job Centre who aim to deliver skills and training to ensure people can access the right employment and enhance their career prospects.; ; Vodafone’s work experience strategy addresses the underrepresentation of certain groups across the Technology workforce. We have offered work experience to over 4000 students since 2017 through programmes such as #CodeLikeAGirl and Innovators virtual work experience programme. Both programmes target a proportion of ethnic minority, female, and low social mobility students.

  Equal opportunity

  TaEqual opportunity; We are committed to equal opportunities in our workforce. Through our recruitment processes we:; o use gender neutral advertising for vacancies posted, running the advertisements through a gender decoder; o actively ensure diverse shortlists are provided to hiring managers as well as having diverse interview panels to ensure the candidate feels as comfortable as possible throughout the process; o Limit the “criteria/ essential” skills and reduce technical jargon where possible; o Anonymise CVs removing names, pro-nouns and photos ; o Remove university education from CVs ; o Run training for hiring managers on topics such as inclusive hiring, race and ethnicity, accessibility, discrimination, allyship and gender diversity. ; o Run campaigns related to diversity and inclusion with an intersectional approach aimed at increasing brand awareness and perception of Vodafone as a diverse and inclusive employer, as well as job applications. ; o Partner with external organisations to help create opportunities to attract greater diversity into our workforce. These include myGWork, a network for LGBTQ+ talent, Black Young Professionals network, and Evenbreak who have a community of 70,000 talent with disabilities.; o We have publicly available Fair Pay Principles that govern our approach to reward. ; ; Vodafone has come together with Ofcom and other organisations to sign Women in Tech, a pledge committing to promote the role of women in technology-based roles in the telecoms sector. We are committed to work together to increase senior representation of women, share best practice and help to drive change in Vodafone and across the industry. Our company goal is 45% women in management roles by 2030.; ; We have a range of employee networks who advocate for different groups including groups for LGBTQ+, BAME and disabled employees. We are signatories of the Race at Work Charter, Disability Confident Scheme and Hidden Disabilities Sunflower Scheme.

  Wellbeing

  Wellbeing; Vodafone’s Group Health, Safety and Wellbeing Policy expands on the Code of Conduct, setting out our commitment to establish a robust and durable health, safety and wellbeing culture. This policy is accompanied by detailed standards setting out the specific steps that must be taken to manage our greatest risks.; https://www.vodafone.com/about-vodafone/who-we-are/people-and-culture/workplace-safety/our-approach-to-safety; ; We have a multi-faceted employee wellbeing programme which covers:; • Physical health, including discounted gym membership, free access to a remote GP and discounted/free health assessments.; • Emotional and mental health. Silvercloud is a digital self-help support platform, endorsed by the National Institution of Health Care Excellence (NICE) as being an effective tool to maintain and improve wellbeing. Employees can access a variety of programmes including: Sleep, stress, resilience, Covid-19, positive body image, mindfulness, money worries.; • Financial wellbeing. We offer a personalised financial education tool.; ; Our commitments to wellbeing are supported by industry leading HR policies, e.g. our enhanced Maternity/Paternity Policies and a flexible working culture. We run an award-winning ReConnect return to work programme for those who have taken career breaks due to caring responsibilities. Our commitments are recognised externally, and we continue to be ranked as one of the UK’s top 10 ‘Best Workplaces’.

Pricing

• Price: £830 to £2,401 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks_team@vodafone.com. Tell them what format you need. It will help if you say what assistive technology you use.