CDW Limited

CDW ServiceWorks Compute Infrastructure-as-a-Service

ServiceWorks Compute is a multi-tenant Infrastructure as a Service (IaaS) Cloud solution. Delivered from CDW’s UK-based data centres our managed platform is scalable and built to cater for the demands of business critical IT. The infrastructure is proactively monitored 24/7 by our dedicated UK-based Service Operations Centre.


  • Built on enterprise-class technology
  • Delivered from state-of-the-art UK-based data centres


  • Predictable & accurate costs
  • Share in world-class technology
  • Accelerate time-to-value
  • Protection as standard


£56 a unit a month

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

2 4 3 5 3 0 3 0 5 4 5 7 5 3 6


CDW Limited Andy Wood
Telephone: 0161 837 7744

Service scope

Service constraints
UK based only
System requirements
None, all common browsers supported

User support

Email or online ticketing support
Email or online ticketing
Support response times
Dependent on contract SLA
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
Basic, Essential, Premium
Support available to third parties

Onboarding and offboarding

Getting started
Bespoke migration and adoption services will be provided according to customer requirements
Service documentation
Documentation formats
End-of-contract data extraction
A bespoke T&M project according to customer requirements
End-of-contract process
Offboarding process bespoke to customer requirements

Using the service

Web browser interface
Using the web interface
ServiceWorks portal provided for service visibility and management
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Web interface accessibility testing
Command line interface


Scaling available
Scaling type
Independence of resources
Technical separation in data centre
Usage notifications
Usage reporting


Infrastructure or application metrics
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
Files, VMs and data
Backup controls
Managed service
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.9 to 99.99 dependent on SLA
Approach to resilience
Available on request
Outage reporting
Public dashboard, email alerts

Identity and authentication

User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Separate environment
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Lloyd's Register Quality Assurance Limited
ISO/IEC 27001 accreditation date
4 April 2016
What the ISO/IEC 27001 doesn’t cover
All services are covered.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Who accredited the PCI DSS certification
Security Metrics
PCI DSS accreditation date
14 Jul 2016
What the PCI DSS doesn’t cover
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
ITIL processes used
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Third party threat analytic software
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Third party analytic software
Incident management type
Supplier-defined controls
Incident management approach
24x7 ITIL Servicedesk

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
ISO 50001 Energy management systems

Social Value

Fighting climate change

Fighting climate change

CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.

CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):

-Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.
-Energy-efficient lighting solutions, including indoor and outdoor LED lighting.
-Motion sensor lighting and conveyor systems that turn off in response to inactivity.
-Water consumption solutions, including rainwater harvesting efforts.
-“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.
-A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs
-A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.

Additionally, at our distribution centres, we have recycled:

-2,966 tons of packaging material
-9,794 tons of cardboard
-636 tons of paper
-Thousands of wood and plastic pallets

Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.
Equal opportunity

Equal opportunity

CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:

-Always do their best to make everyone at CDW feel welcome
-Treat other coworkers with respect and dignity
-Maintain an inclusive workplace in which all coworkers can demonstrate their full potential
-Respect the unique attributes and perspectives of every coworker

CDW provides equal treatment and opportunity without regard to:

-Skin colour
-National origin
-Sexual orientation
-Gender identity

Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:

-Armed Forces Network
-Black Coworker Network
-Disability Support Network
-United Support Network
-Women’s International Network

CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.

Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.

CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report -


CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families.

Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social
wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.

CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.

Ongoing coworker engagement is fostered through regular communications events, including:

-Monthly wellness e-newsletters promoting benefits available to coworkers
-Workshops and activities focused on timely topics
-Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude

As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.

CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.

Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.


£56 a unit a month
Discount for educational organisations
Free trial available
Description of free trial
Limited time period

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.