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  2. Lot 1: Cloud hosting
  3. Cloud GIS Map & Data Services - OpenStreetMap (a thinkWhere service)
Idox Software Limited

Cloud GIS Map & Data Services - OpenStreetMap (a thinkWhere service)

GIS Map Data Service providing access to OpenStreetMap data (BNG projection) via industry standard web services (WMS/WMTS) for consumption in web mapping & desktop GIS applications eg.QGIS. Distribution of high-quality map data across an organisation. No need to source/manage data locally as we host the data on your behalf.


  • OpenStreetMap (OSM) data provided as web services for mapping
  • Available as WMS and WMTS
  • Available in BNG and Northern Ireland Grid projections
  • Compatible with OGC compliant software
  • Data updated on a weekly schedule
  • Cartographic styling included as standard
  • Easy to deploy
  • Fast and reliable service
  • Supported by specialist GIS professionals


  • Reduce data management overheads
  • No need to store digital geospatial data and maps locally
  • Performant services covered by Idox SLA
  • Make map data available anywhere
  • Everyone within your organisation uses same version of maps/data
  • No need to maintain data in-house
  • No need to source and project data to BNG projection


£1,250 a unit

  • Free trial available

Service documents

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G-Cloud 13

Service ID

2 5 5 1 3 8 9 9 0 3 4 3 9 2 3


Idox Software Limited
Telephone: 0333 011 1200

Service scope

Service constraints
Planned maintenance will be undertaken without disruption to live services. However, in the unlikely event that maintenance may affect live services, a maintenance period will be scheduled and communicated to customers in advance.
System requirements
Ability to consume standards compliant HTTPS data feeds

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide a monitored Service Desk available from 08:30 to 17:30 Monday to Friday with the exception of Christmas Day, Boxing Day and New Year’s Day public holidays.

Our target response time is in within 1 hour during these times.

A case number and a priority will be allocated to the call by a member of our Service Desk and a target resolution date will be set according to call priority, as detailed in our Service Level Agreement.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
We provide a monitored Service Desk to support users for the duration of the contract. Requests for support can be logged by any of the nominated support contacts with the Service Desk. Calls are reported, prioritised and managed using the Idox support portal through which clients can raise and track service requests. Our KPIs set out the response and resolution times associated with call priorities - available on request. The Service Desk is available from 08:30 to 17:30 Monday to Friday with the exception of Christmas Day, Boxing Day and New Year’s Day public holidays.
Support available to third parties

Onboarding and offboarding

Getting started
Upon receipt of an order a customer will be setup and provided with an organisational specific URL allowing access to the data services. Details will be provided within 48 hours of order receipt. Our data services are provided via standards compliant HTTPS end-points.
Service documentation
Documentation formats
End-of-contract data extraction
No customer data is retained so no off-boarding process is necessary.
End-of-contract process
Customer access to the services is removed upon expiry. A formal Service Desk cancellation process ensures any relevant user information is removed from the service in line with GDPR. Account termination is conducted in line with the published terms and conditions of the service. No customer data is retained so no data off-boarding process is necessary.

Using the service

Web browser interface
What users can and can't do using the API
Our Data Services use Open Geospatial Consortium web service APIs (WMS, WMTS). Users are able to use the APIs to request map data and or geographic content.

The API offers a read-only HTTPS standards compliant access to map data. Customer access is setup by Idox and no changes can be made by the customer via the API.
API automation tools
  • Terraform
  • Other
Other API automation tools
API documentation
API documentation formats
Open API (also known as Swagger)
Command line interface


Scaling available
Scaling type
Independence of resources
TheMapCloud data services are architected to scale on demand based upon certain thresholds such as CPU and memory usage. This means no adverse effect on performance regardless of service demand.
Usage notifications
Usage reporting


Infrastructure or application metrics
Metrics types
Other metrics
Service requests
Reporting types
Regular reports


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
  • Spatial Data Store
  • Customer Access Database
  • Virtual Machine Image Backups
Backup controls
Customer users do not control the backups. Backups are controlled by Idox.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other protection within supplier network
Hosting infrastructure provided by Amazon Web Services (AWS) provides security groups which are applied to all servers in the network.

Availability and resilience

Guaranteed availability
Testing indicates availability of 99.8%. Our Cloud GIS Data Services are provided 24/7 from a highly available, scalable platform.
Approach to resilience
Our data services are hosted upon Amazon Web Services employing the Multi-Zone capability, meaning we have resilience fail-over to another physical data centre location if required.
Outage reporting
Online 24/7 real-time monitoring systems instantly notify Idox staff in the unlikely event of unforeseen downtime. Any downtime is then communicated to customers via email.

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
Any internal management functions are not shared with customer users and restricted to internal use via user credentials. Access to our support desk is restricted via username and password.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
QMS International
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Certification covers all functions and services of Idox Software Ltd.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
All divisions of Idox, follow the ISO27001 accredited Information Security Management System of Idox Software Ltd.
This ISMS covers all business functions including but not limited to, information systems, networks, physical environment, incident/threat management, project & contract management and personnel management. Information security awareness training is conducted to ensure policies are communicated and ongoing annual internal reviews and auditing is conducted to ensure processes are followed. The system and controls are also externally verified an certified annually as part of the ISO 27001 certification process. Risks raised through internal and external audits are reviewed at management meetings by the information security manager, the appropriate head of business and a board representative.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
IT change management processes are carried out using Change Requests and records are maintained within the Change Management system. All concerned parties are informed of the status of the request as changes or progress is made as applicable.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We monitor OWASP and various vendor alert sources for emerging vulnerability intelligence and patching data. A combination of web application scanning, host vulnerability scanning, and external perimeter proactively identifies any design, configuration, or patching weaknesses. When identified, any threats are assessed in context and where warranted, mitigations are implemented in accordance with their severity. These controls and processes are monitored as part of our ongoing ISMS/ISO27001 auditing programme.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Monitoring tools are used to measure server performance metrics as well as storage and network/bandwidth utilisation and unusual server/network/perimeter activity. The alerts from these systems are actively monitored and reviewed and any potential intrusion attempt is raised in line with our security incident reporting procedure for further investigation.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incidents or suspected incidents are raised to internal service desk and reviewed by the information security manager. They are allocated a risk reference, entered into the information security risk log and tracked until closure. In the case of major incidents, an Incident Response Team will be formed as required with key personal required to investigate and take necessary actions, and a major incident report will be produced.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
AWS Datacentres adhere to the EU code of conduct for energy-efficient datacentres. For more information please visit

Social Value

Fighting climate change

Fighting climate change

Idox has adopted the metrics set out in the 3 scopes of the Greenhouse Gas Protocol. We have a target to achieve net zero carbon emissions for these scopes by 2040 by eliminating, reducing or offsetting carbon emissions.

In Scope 1: we will eliminate all equipment in offices which produce direct emissions and replace these with energy efficient, electric alternatives. We will eliminate emissions from company owned vehicles by replacing these with electric alternatives.

In Scope 2: we will reduce electricity usage through Energy Savings Opportunity Scheme audits and will eliminate the purchase of electricity which does not come from renewable sources.

In Scope 3: we will reduce business travel through remote working and on line collaboration tools. We will eliminate travel by private vehicles which produce emissions and we will offset emissions from public transport used for business travel and from hotel stays either by choosing operators offering direct offset or by engaging in a compensating carbon offset programme. We will eliminate waste by removing single use plastic products and reduce waste from our offices by ensuring effective recycling of waste, including paper and will offset any non-recyclable waste by engaging in a compensating carbon offset programme. We will eliminate waste from surplus equipment by passing this on for re-use in support of our social contribution wherever possible, where this is not possible we will reduce waste by fully recycling the equipment and we will offset residual emissions in a compensating carbon offset programme.

We are strengthening Idox’s performance as an all-round responsible business that makes a valuable contribution to society, has good governance embedded in its culture and processes, and is on target to achieve net zero carbon emissions.

Our gross GHG emissions of CO2 (tCO 2e) are reported yearly in our published Annual Report.
Tackling economic inequality

Tackling economic inequality

Idox is focused on building a sustainable business that will benefit its customers, employees, shareholders, wider society and the environment. We take our environmental, social and governance (ESG) responsibilities very seriously. We have implemented substantial changes across our business to create a more diverse, transparent and sustainable business. In future, we will do more to measure and drive our performance.

How we will deliver social and economic benefits to Buyers and the wider community: We will address the social value requirements and the delivery of social and economic benefits to Buyers and their communities on a contract by contract basis. We understand that social value forms part of contract commitments to our public sector Buyers. We work collaboratively with customers to support the specific targets and outcomes that are a priority with their boundaries.

Examples of social value we can deliver to our Buyers: We can: facilitate skills workshops; make financial donations to fund places on training courses, fund community projects that work to tackle economic inequality, reduce the digital skills gap and create training opportunities for those who face barriers to employment and/or who are located in deprived areas, and support educational attainment; donate used IT equipment to VCSEs to support people in deprived areas; provide work experience placements in some localities.

We have a robust social value process and methodology which includes an annual review meeting where we can review our social value delivery performance with the Buyer. This annual review ensures we can understand the customer’s priorities and set appropriate targets for the year ahead, and continuously improve how we deliver social value, based on customer and community feedback and collaboration.
Equal opportunity

Equal opportunity

Diversity, Equality and Inclusion (DEI) are more than just words for us. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company that’s the right fit for every person inside of it. Our values and culture underpin our commitment to putting our people first.

At Idox we foster both a top-down and grassroots approach where we strive to create workplaces that reflect the communities we serve, and where everyone feels empowered to bring their full, authentic self to work.

Our guidance to our employees and suppliers concerned with recruitment, training, promotion and service delivery is outlined in our Equality and Diversity Policy which covers our responsibilities under the Equalities Act and how we deliver them. We are happy to provide a full copy of the policy upon request.

Idox has established clear goals to get to a gender balanced workforce by 2027. In order to tackle the issue of under representation in leadership, Idox is particularly focused on increasing the proportion of women in the people-leader tiers of the business to both correlate with the gender ratio of the company in general and to support the overall reduction of the gender pay gap specifically.

Our policies and initiatives that support Diversity, Equality and Inclusion include: Flexible working policy; Family friendly policies; Idox Elevate - a programme sponsored by Idox plc board members, committed to championing a truly inclusive culture; Pay Gap reporting - We publish our gender pay gap report annually on our website; Fair Pay - Idox is an accredited Living Wage Employer.


£1,250 a unit
Discount for educational organisations
Free trial available
Description of free trial
A month's free trial access to theMapCloud Data Services can be requested.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.