Cloud Gateway

Cloud Gateway SASE Platform

Cloud Gateway offers flexible networking and security solutions that act as a secure transit broker, rapidly connecting you to multiple cloud providers, the HSCN, PSN and internet. We build and manage your bespoke SASE solution.

As a trusted public sector provider we hold Cyber Essentials Plus, ISO27001 and ISO9001 accreditations.


  • Cloud Connectivity
  • Enterprise Connect: Site & Data Centre Connectivity
  • Managed WAN Services
  • Core Connect & Transit-Only Connectivity
  • PSN and HSCN Connectivity
  • Remote Access and Zero Trust Network Access (ZTNA)
  • Firewall-as-a-Service (FWaaS)
  • Secure Web Gateway (SWG) and Proxy
  • Web Application Firewall (WAF)
  • FTPS and FTP VPN Access services


  • A digital foundation that enables transformation
  • Connect anything to everything
  • Get away from lengthy contract tie-ins
  • Enable remote network access for your workforce
  • Scalable and elastic cloud-native architecture
  • No physical hardware constraints for rapid deployment
  • Protect your network from security threats
  • Control internet and application usage
  • Gain visibility of network traffic via My Cloud Gateway
  • Fully managed service with cloud networking expertise


£11,200 an instance a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

2 6 1 6 5 8 0 4 9 7 0 7 7 8 8


Cloud Gateway Emma Gooderham
Telephone: 020 3870 2444

Service scope

Service constraints
System requirements
  • VPN Site Connectivity: End user device capable of IP-based connectivity
  • Remote Access: An operating system supporting SSL VPN software
  • Data Centre Connectivity: Presence in the same UK Data Centre(s)
  • Other requirements may depend on the specific solution

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA defined response times dependant on severity / priority. Typical response time is as little as 15 minutes.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
Standard support - in business hours (Mon-Fri 09:00-17:30 excluding Bank Holidays). SLA provided. Priority 1 incident response within 1 hour, resolution within 4 hours.

Premier support - 24x7x365. SLA provided. Priority 1 incident response within 15 mins, resolution within 2 hours. Monthly Service reports and review meetings.

5 days onboarding support included.

All customers receive access to the My Cloud Gateway portal which provides visibility of your network and security ecosystem including:
- Dashboard
- Network connectivity status
- Licence utilisation data
- Bandwidth usage
- Firewall policy information if applicable
- Support / ticket management
Support available to third parties

Onboarding and offboarding

Getting started
To ensure we design and build the right platform that fits your needs, our pre-sales team will work with you to understand your requirements and draw up a proposal. When the proposal has been signed off by you, our service delivery team will hold a kick-off session with you to plan the onboarding process. At this point we will ask you to provide some information which will vary depending on the nature of your deployment. Once all this information is received, we'll complete the technical deployment, test that the connectivity and security policy is working, before passing to you for a period of acceptance testing and sign off. As soon as you sign it off, we'll enter live service for the length of your contract term, supported by our Service team. We can provide training via a number of methods depending on what best suits your needs. This could be on-site workshop sessions, conference calls, or written documentation and may incur additional costs.
Service documentation
Documentation formats
End-of-contract data extraction
We do not hold customer data, but we can provide any stored log information that we hold at the end of the contract, if required. These logs will be deleted upon confirmation of successful copy/transmission.
End-of-contract process
The customer has the opportunity to renew the service or end the contract. If the decision is to end then the customer has two options:

1 – The contract end date is confirmed to the customer and the service termination and billing will align to that date

2 – We work together to agree an exit plan to migrate the services to another supplier. This will be charged at our consultative rates. Any extension to our services during the transition will be chargeable.

Using the service

Web browser interface
Using the web interface
When the service goes live, you will be given login details to access our customer portal, My Cloud Gateway. Through My Cloud Gateway you can access reports and real-time analytics for your network connections and security events. My Cloud Gateway also provides a ticketing function, allowing you to speak directly to our support team to make a request or raise an incident. New features and functionality are added to My Cloud Gateway regularly to improve user experience.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Web interface accessibility testing
Command line interface


Scaling available
Scaling type
  • Automatic
  • Manual
Independence of resources
We enforce customer segregation by using dedicated tenancies. This ensures that their Cloud Gateway service is not affected or shared by other users.
Usage notifications
Usage reporting
  • Email
  • Other


Infrastructure or application metrics
Metrics types
  • HTTP request and response status
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
What’s backed up
  • Log files and system configurations pertaining to the service
  • Extended metadata and log files can be accommodated
  • Backed-up data can be exported for reporting and analysis
Backup controls
Users do not control backups. All backup and recovery administration is handled by Cloud Gateway as part of our fully managed service.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.95% service availability across Cloud Gateway infrastructure to the customer site, not necessarily to the user as they may be connecting via other connectivity methods. Service credits are applicable in certain scenarios based on the infrastructure that is within Cloud Gateway's control.
Approach to resilience
Our service is built using overlays inside a highly resilient hybrid cloud architecture. Consequently each component, each set of components, each stack and each full tenancy is designed to be resilient at multiple points. This is achieved in its simplest form by having more than one of each component part available (akin to traditional High Availability), but also by leveraging cloud resilient functions such as Multiple Availability Zones, Multiple Regions, or both.
Outage reporting
Our service sends alerts to our monitoring and engineering teams to inform them of any potential outages. The issues are sanitised to see if they require manual intervention by our team, or whether automatic recovery has occurred. If manual intervention is required then a proactive alert ticket is raised within our service desk portal. Our service desk portal shows tickets that are being worked on and these can be viewed by the client at any time. In addition, e-mail alerts can be created against any incidents relating to an outage, which will then be sent to approved recipients.

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels
Our service has a robust set of multi-layered security functions at its core. Access to and from any service is managed, maintained and enforced in line with customer approved policy.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
Devices users manage the service through
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
The British Assessment Bureau
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Our accreditation covers the provision of a hybrid secure connectivity platform (PaaS) and supporting products and technical services to Government, corporations and private clients, worldwide.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • ITHC - Tested under CHECK conditions
  • ISO27001:2013

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials PLUS
Information security policies and processes
Our service is built to adhere to the HMG UK Official guidelines, which in turn adhere to the National Cyber Security Centre (NCSC) cloud security principles and the Center for Internet Security (CIS) critical security controls. We adhere to ISO 27001 certification, Cyber Essentials, and Cyber Essentials PLUS.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are assessed and implemented in line with the agreed customer change process. We have a CMDB where all configurations, files and changes are stored for a stipulated period of time.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Potential threats are assessed through live monitoring and alerting within our platform. This is backed up with vulnerability scans across the platform to test, track and confirm patches have been deployed while also testing security configurations.

Scans are completed on a weekly basis as a minimum, with daily scanning for our most important assets. We also obtain information from our security vendors directly (subscription and notification emails) RSS feeds. We deploy patches manually or via auto updates into our cloud infrastructure.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We identify potential compromises through live monitoring and alerting on our platform. Our monitoring and alerting rules are based on the AWS CIS Foundations benchmarks with additional controls and alerts for any non AWS infrastructure. These events are sent to our SIEM where alarms are triggered based a set of configured rules. Depending on severity the incident will be addressed immediately or in line with customer agreed change control.
Incident management type
Supplier-defined controls
Incident management approach
At Cloud Gateway we operate a robust, ITIL based Incident Management process within our end to end VeriSM support model. We have extensive monitoring, configured to proactively identify potential issues and mobilise internal teams to investigate and resolve Incidents promptly. Users can report Incidents to Cloud Gateway through our dedicated customer portals, by email, or by phone. In cases where a Major Incident has been identified, email communications are issued to affected users, providing them with regular status updates.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Who implements virtualisation
Third-party virtualisation provider
Amazon, Microsoft, Google Cloud Platform, VMWare and Proxmox
How shared infrastructure is kept separate
Our service is built on a variety of cloud platforms. It is separated by customer, and each customer has their own dedicated hosting environment, such that no two customers will ever share the same service components.

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
Cloud Gateway provides on-net connectivity by means of a point of presence in Equinix and ARK data centres, based in the UK. Equinix and ARK data centres meet ISO 50001 Energy Management and ISO 14001 Environmental Management Standards.

Social Value

Fighting climate change

Fighting climate change

Our whole business is based on encouraging organisations to transfer to cloud or hybrid environments. By its very nature, cloud environments are more environmentally friendly than physical infrastructures and on-premise systems. Cloud Computing helps organisations optimise consumption of energy, reduce their carbon footprint and create a healthy option for employees to work remotely.
By creating a cloud infrastructure for an organisation's operations, they can take advantage of an on-demand environment where utilisation is optimised, use newer hardware with more efficient cooling systems, and create opportunities for a more sustainable, flexible, and resilient supply chain.
Our entire workforce are remote workers and all work from home for at least 80% of the working week. The majority of our customer, partner and supplier meetings are held online. If we have to travel, our expense and environmental policies encourage use of public transport over use of cars.
We also operate a Cycle to Work scheme to encourage employees to cycle to work when they do visit the office.
Included in our internal marketing plans for this year is the provision of some environmental impact talks to employees, focusing on food miles and other small things that can all make a difference and increase their awareness.
Covid-19 recovery

Covid-19 recovery

Our entire workforce are remote workers and all work from home for at least 80% of the working week. The majority of our customer and supplier calls are held online, allowing employees to work remotely, socially distance from colleagues and not have to travel for the majority of their working week.
We have trained one of our employees to be a Mental Health First Aider and have a project to support employees with any physical or mental support that they may need. This project has the support of the whole leadership team who are also undergoing training.
We have worked closely with the Health sector during the pandemic to support their transition to a remote working model, offering 3 types of connectivity through our services to the Health and Social Care Network to allow them to fulfil their work duties. Customers include GP practices, health support services, application providers, dentists, hospices, hospitals and care homes. Our services enable them to work more efficiently and reduce the demand on health services. Our services for this audience are designed to be quick and simple to set up with cost effective price options.
Cloud Gateway has doubled its workforce since the start of the pandemic, providing employment opportunities in digital roles for potential employees all over the UK.
Tackling economic inequality

Tackling economic inequality

Our services, by nature, encourage and support a diverse workforce and supply chain. Customers who use our services are creating an environment for their employees and suppliers to connect remotely from a location that suits them best according to their needs.
We allow organisations to scale at a pace to suit their growth, meaning we can support small companies and collaborations in their early days, bringing diversity and innovation to the supply chain.
During the pandemic we were able to help many small health organisations move their operations online and support remote workers from a diverse background.
Cloud Gateway has a continuous learning and development programme for all employees to ensure they continue to develop their skills and help address the digital skills shortage we have across the country at present. Development includes technology specific online accredited training, industry events, involvement in R&D projects and internal programmes.
Every employee has an induction programme that includes rigorous ISO and Security training. Employees receive certifications in a range of topics from physical and online security to fraud prevention. This training demonstrates our commitment to providing all employees with a good understanding of the main risks facing the digital landscape today.
We also have Cyber Essentials Plus - our employees have had training to support the objectives of the accreditation.
We’re responsive to market changes demonstrated by our support to existing customers challenged by the networking skills shortage. We created short-term work packages which could be procured by them to help up skill the customer whilst supporting delivery of our service. Whilst not a core service this was deemed necessary to enable further technology development and allowed the customer to cascade to their broader supply chain.
Equal opportunity

Equal opportunity

For our remote working employees we have also set up 3 regional hubs where employees can go to work 2 days a month. This fosters team building and ensures no one is isolated and left out. Remote working de-stigmatises the idea that those who need to work from home, for medical reasons, are any less able than those who can easily travel to an office space.
Flexible working is encouraged, making us an attractive employer for those who may need greater flexibility to cater for additional hospital appointments or to accommodate an impairment related to a medical condition.
Our D&I strategy includes expanding our equality efforts. As part of a recent review we engaged with a specialist recruiter that focuses on diversity recruitment. We have also approached the Disability Employment Charter to understand how we can improve our recruitment efforts.
Each employee is provided with objectives which include a training and development plan and time is given each year to personal development. We encourage career development. Staff attrition is very low and we believe this is because we invest to ensure everyone grows personally and professionally.
We are working with WECAN, a joint initiative between Leeds Beckett University, Edge Hill university and Social Enterprise Yorkshire & Humber. Its aim is to support women into leadership roles within SME’s in the technology sector through coaching and networking.
Cloud Gateway sponsors the National Police Ladies Football team, our funding has enabled the team to have custom made ladies kit, where previously lack of funding has meant the team wore mens kit.
Our balanced female to male employee ratio is approaching a 50:50 split and half of the senior leadership team are female.


We have trained one of our employees to be a Mental Health First Aider and have a project to support employees with any physical or mental support that they may need. This project has the support of the whole leadership team who are also undergoing training.
We are a corporate partner of the Children's Heart Surgery Fund based in Leeds to support adults and children born with congenital heart defects. We take part in fundraising and the whole company has attended a presentation by the charity to understand more about their work. We have more plans to fundraise for them this year to support their work.
Cloud Gateway supports employees who fundraise for their own charities too, through internal promotion and support of their fundraising.


£11,200 an instance a month
Discount for educational organisations
Free trial available
Description of free trial
We can, at our discretion, provide a proof of concept. This will consist of a configurable, dedicated SASE platform for a set period of time, to test connectivity and establish your business needs. If technical consultancy is required, this is chargeable at the prevailing daily rate.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.