High Bandwidth Connect
Our fibre-based service provides the highest capacity connectivity in unlit pipes, and enables cloud connectivity for organisations with very high bandwidth requirements. Available in individual or multiple fibre pairs, this solution allows flexible service deployment while giving the customer ultimate control over the network – and almost unlimited bandwidth.
Features
- Duct and sub-duct options with precisely specified routes
- Service on 200G Wavelength Channel
- G652 and/or G655 fibre specification as required
- Individually specified criteria for optical performance characteristics
- SLAs for service restoration and fault diagnosis
- Customer control of network services and bespoke commercial teams
- Ability to demonstrate resilience and security
Benefits
- Full control over fibre configuration and services
- Effort and cost associated to fibre installation
- Fibre restoration SLAs - reducing risk of outages
Pricing
£99.99 to £10,000,000 a unit
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
2 6 4 4 5 6 2 0 2 8 6 7 2 9 5
Contact
NEOS NETWORKS LIMITED
Peter Hatherley
Telephone: +44(0)7769027386
Email: peter.hatherley@neosnetworks.com
Service scope
- Service constraints
- Neos Networks provide core network services across the UK but some of the key constraints could be network availability (network maps are available on request). If required we can provide a full solution using a blend of 3rd parties and our own network to meet your requirements.
- System requirements
-
- Required access building agreements and to connect the service
- Required system access to key environments to hand service over.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Our Network Operations Centre (NOC) is available for support 24x7x365.
Response times will depend upon the priority of the issue or request. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Our standard support level includes:
16hr Fibre Restoration
24x7 support and service.
The following can be provided at additional cost:
99.98% availability. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
Each dark fibre customer will be assigned a project manager who will work with the customers team and central point of contact for successful delivery and handover of fibre.
As the fibre is managed by the customer then the expectation is the customer would have expertise in house and not require training as such. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- As we are only providing the fibre there is no data housed by Neos Networks.
- End-of-contract process
-
This will depend upon the needs of the customer and the components;
- Existing routes vs New route - e.g. is a dig required.
- Distance and complexity of the route.
- 3rd party network elements.
Additional costs are predominantly driven by complexity rather than new features and potential levels of service needed.
Using the service
- Web browser interface
- No
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- No
- Independence of resources
- Any services provided over dark fibre will be fully managed by the customer
- Usage notifications
- No
Analytics
- Infrastructure or application metrics
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- 3rd Party Network Providers e.g Colt / Zayo
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- No
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- Any services provided over Neos Networks Dark Fibre are fully managed by the customer
- Data protection within supplier network
- Other
- Other protection within supplier network
- Neos Networks do not handle any 3rd party data as they are provided an unlit service to the customer
Availability and resilience
- Guaranteed availability
- Due to the service being unlit Neos Networks provide a fibre fix SLA of 16hrs and any service availability in terms of services over the dark fibre will need to be managed by the customer
- Approach to resilience
- Resilience is managed via the customer dependent on the services they choose to manage over the Neos Networks Dark Fibre
- Outage reporting
-
Emails.
Customer dedicated contact will called (service or site specific).
Identity and authentication
- User authentication
- Other
- Other user authentication
- Not relevant for Dark Fibre
- Access restrictions in management interfaces and support channels
- Not relevant for Dark Fibre
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Limited access network (for example PSN)
- Other
- Description of management access authentication
- Not relevant for Dark Fibre
- Devices users manage the service through
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- SGS United Kingdom Ltd
- ISO/IEC 27001 accreditation date
- 10/03/2022
- What the ISO/IEC 27001 doesn’t cover
- NA
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ISO20000-1
- Prior CAS-T certification (compliance retained)
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Neos Networks is ISO27001 certified. This requires documentation and auditing across 14 domains, which are:
Information security policies
Organisation of information security
Human resource security
Asset management
Access control
Cryptography
Physical and environmental security
Operations security
System acquisition, development and maintenance
Supplier relationships
Information security incident management
Information security aspects of business continuity management Compliance
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Undisclosed
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Undisclosed
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Undisclosed
- Incident management type
- Undisclosed
- Incident management approach
- Undisclosed
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
-
Amazon have published a document in conjunction with '451 Research' which can be found here:
https://www.aboutamazon.eu/news/aws/eu-businesses-that-move-to-aws-cloud-can-improve-energy-efficiency-and-reduce-carbon-emissions
Social Value
- Fighting climate change
-
Fighting climate change
Neos Networks has an Environmental, Social & Corporate Governance (ESG) Framework, which is aligned to the UN Sustainable Development Goals. One of our ESG workstreams is “Climate Impact”, which includes actively gathering and reporting our Carbon Emissions data - on a quarterly and annual basis. This has enabled us, in accordance with PPN 06/21, to have developed a Carbon Reduction Plan, and published our Net Zero Pledge (Our Net Zero Strategy | Neos Networks). Our Net Zero Pledge is for 2030. This includes our Scope 1, Scope 2, and Scope 3 Emissions – within the latter, we are actively challenging our Supply Chain regarding their Carbon Emissions.
Other Workstreams of our ESG Framework include “Environmental Action” and “Waste Management”. Collectively these 3 Workstreams comprise our “Environmental” or “Planet” focus. Neos Networks has secured ISO14001. Neos Networks have had nil reportable environmental incidents for a significant number of years now. We actively investigate the potential to use Physical Infrastructure Asset (PIA), where appropriate, as this reduces physical excavation and the associated environmental disruption, waste and carbon emissions. We have established Waste Management Frameworks for the recycling of end-of-life hardware – for reuse, or recycling. Neos Networks has a Sustainability Policy (COR-POL-103) and an Environmental Management Policy (COR-POL-004). Neos Networks is actively aligning to ISO20400 (Supply Chain Sustainability). - Covid-19 recovery
-
Covid-19 recovery
We look for opportunities to support our people and the communities we work in against the impact of COVID-19 wherever possible.
One recent example of this was our creation of a ‘Get Back to Work’ scheme in Aberdeen, as part of our partnership with Aberdeen City Council, Aberdeenshire Council and NHS Grampian.
We agreed specific goals and desired outcomes with a focus on encouraging young local people to invest in themselves – their skills, their education and their experience - and provided tangible, grass-roots opportunities to help the region recover and Get Back to Work.
Our people and teams are encouraged to volunteer their time as part of our ‘Community @ Heart’ programme. This includes making two Neos Networks funded volunteering days available per employee each year. The Neos Networks volunteering policy enables voluntary support work to be undertaken by our people any organisation, charity, or community group.
We have established an Environmental, Social & Corporate Governance (ESG) Framework, which includes workstreams on Culture & Great Place to Work (GPTW). Aligned to our Culture & GPTW activities, in FY22 we published our ‘Work Your Way’ benefit, which allows supporting a hybrid of office and home working, to enable all employees to establish an optimal working environment and pattern for productivity, collaboration and work-life balance. This was borne out of our pro-active approach to Working From Home during the Covid-19 Pandemic, where all employees (except critical Operational roles) were able to work from home. During the return to work, Neos Networks have maintained a cautious approach, with social distancing and mask-wearing measures continuing in place after the Governments withdrew the mandatory requirements.
During the Pandemic we were involved in securing emergency Telecommunications connections to hospitals. - Tackling economic inequality
-
Tackling economic inequality
Neos Networks has an Environmental, Social & Corporate Governance (ESG) Framework. One of our ESG workstreams is ‘Stakeholder and Community’, which includes Community Benefit/Community Engagement, Volunteering and other Social Value activities.
A specific example of this work is from our recently completed Aberdeen Project, for Aberdeenshire Council, where in collaboration with them we won a Social Value Award for our work on apprenticeships in the local community.
Part of our Volunteering programme – ‘Community @ Heart’ includes making 2 volunteering days available per employee per annum, for a range activities including Science, Technology, Engineering & Maths (STEM) Ambassador type roles in local schools and colleges.
We delivered a ‘Get Back to Work’ scheme, as a result of the impact of COVID-19. Specific goals and desired outcomes were agreed with a focus on encouraging young local people to invest in themselves – their skills, their education and their experience - and provided tangible, grass-roots opportunities to help the region recover and Get Back to Work.
We engaged schools to educate pupils on STEM careers; support with CV and interview skills; offered Foundation Apprenticeships; career days at universities and internships for higher education students.
Neos Networks publishes a ‘Supplier Charter’, which acts a Responsible Procurement Charter, identifying what Contractors can expect of us, and what we expect of them, across areas of:
Health & Safety;
Modern Slavery & Human Rights;
Employee Voice;
Skills Development & Learning;
Real Living Wage;
Ethics & Culture;
Fair Payment;
Environment & Sustainability;
Inclusion & Diversity;
Local Supply Chains; and,
Data Protection & Cyber Security.
During FY2022 we began actively aligning to ISO20400 (Supply Chain Sustainability), which is continuing during FY2023, which included use of the Achilles verification system to ensure minimum standards of compliance and performance are met by our Supply Chain. - Equal opportunity
-
Equal opportunity
Neos Networks is an Equal Opportunities Employer. Neos Networks has an Employment Policy and a Human Rights Policy and comply with the Equalities Action 2010.
As part of this, we have developed our “Work Your Way” benefit – supporting a hybrid of office and home working, to enable all employees to establish an optimal working environment and pattern for productivity, collaboration and work-life balance.
As part of our Inclusion & Diversity Working Group communications and promotions, during Disability Awareness Month we hosted various “Living with Disability” sessions, including one where a colleague with a physical disability shared their experience via a video interview, and another media post from a colleague whose son has a disability.
Neos Networks is an Equal Opportunities Employer and a Living Wage Employer. Neos Networks has an Employment Policy and a Human Rights Policy. We publish our Gender Pay Gap annually, and are actively working to achieve parity. Two of our six Executive Committee members are women.
Inclusion & Diversity is one of our Environmental, Social & Corporate Governance (ESG) workstreams. One of our “Required Learning” (mandatory e-learning) courses is on Inclusion & Diversity. We have an Inclusion & Diversity Working Group, which includes representation from our Executive Committee. Our Inclusion & Diversity Working Group is actively involved in regular communications and promotions, aligned to key calendar events – including International Womens Day, Black Lives Matter and Black History Month, PRIDE Week, Menopause Awareness and various cultural & religious festivals.
Since 2016 all our new Contracts include Modern Slavery clauses, and we publish our Modern Slavery Statement annually. During FY22 we developed in-house training material for all staff on the topic of Modern Slavery. During FY22 we began actively aligning to ISO20400 (Supply Chain Sustainability) , which is continuing during FY23. - Wellbeing
-
Wellbeing
Underpinning our ISO45001 – Occupational Health & Safety – Certification, Neos Networks have a Safety Health & Environment (SHE) Committee, which meets monthly, consisting of 3 our of Executive Committee and other senior leaders within the Business. The SHE Committee has established an Occupational Health & Wellbeing Working Group, which meets monthly, and which in turn supports our Wellbeing Café, which meets weekly, and we have also trained a number of staff as Mental Health First-Aiders. We are in the process of developing Health & Wellbeing training materials for Line Managers.
The Occupational Health & Wellbeing Working Group have also arranged regular communications and promotions to the Business, aligned to events such as Mental Health Awareness Week and “Time to Talk” day. Neos Networks supports the ”Time to Change” Employer Pledge, a commitment to change how we think and act about mental health.
Neos Networks also invests in a "Back to Health" programme, supported by Nuffield Health, identifying two key areas of focus: anxiety, depression and stress (ADS) and musculoskeletal (MSK) conditions. Neos Networks colleagues are signposted to Nuffield Health by line managers who refer them for ADS and Physiotherapy support, allowing many to remain in work during treatment.
Pricing
- Price
- £99.99 to £10,000,000 a unit
- Discount for educational organisations
- No
- Free trial available
- No