NEOS NETWORKS LIMITED

High Bandwidth Connect

Our fibre-based service provides the highest capacity connectivity in unlit pipes, and enables cloud connectivity for organisations with very high bandwidth requirements. Available in individual or multiple fibre pairs, this solution allows flexible service deployment while giving the customer ultimate control over the network – and almost unlimited bandwidth.

Features

  • Duct and sub-duct options with precisely specified routes
  • Service on 200G Wavelength Channel
  • G652 and/or G655 fibre specification as required
  • Individually specified criteria for optical performance characteristics
  • SLAs for service restoration and fault diagnosis
  • Customer control of network services and bespoke commercial teams
  • Ability to demonstrate resilience and security

Benefits

  • Full control over fibre configuration and services
  • Effort and cost associated to fibre installation
  • Fibre restoration SLAs - reducing risk of outages

Pricing

£99.99 to £10,000,000 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.hatherley@neosnetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

2 6 4 4 5 6 2 0 2 8 6 7 2 9 5

Contact

NEOS NETWORKS LIMITED Peter Hatherley
Telephone: +44(0)7769027386
Email: peter.hatherley@neosnetworks.com

Service scope

Service constraints
Neos Networks provide core network services across the UK but some of the key constraints could be network availability (network maps are available on request). If required we can provide a full solution using a blend of 3rd parties and our own network to meet your requirements.
System requirements
  • Required access building agreements and to connect the service
  • Required system access to key environments to hand service over.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our Network Operations Centre (NOC) is available for support 24x7x365.

Response times will depend upon the priority of the issue or request.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our standard support level includes:
16hr Fibre Restoration
24x7 support and service.

The following can be provided at additional cost:
99.98% availability.
Support available to third parties
No

Onboarding and offboarding

Getting started
Each dark fibre customer will be assigned a project manager who will work with the customers team and central point of contact for successful delivery and handover of fibre.

As the fibre is managed by the customer then the expectation is the customer would have expertise in house and not require training as such.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
As we are only providing the fibre there is no data housed by Neos Networks.
End-of-contract process
This will depend upon the needs of the customer and the components;
- Existing routes vs New route - e.g. is a dig required.
- Distance and complexity of the route.
- 3rd party network elements.

Additional costs are predominantly driven by complexity rather than new features and potential levels of service needed.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
Any services provided over dark fibre will be fully managed by the customer
Usage notifications
No

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
3rd Party Network Providers e.g Colt / Zayo

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Any services provided over Neos Networks Dark Fibre are fully managed by the customer
Data protection within supplier network
Other
Other protection within supplier network
Neos Networks do not handle any 3rd party data as they are provided an unlit service to the customer

Availability and resilience

Guaranteed availability
Due to the service being unlit Neos Networks provide a fibre fix SLA of 16hrs and any service availability in terms of services over the dark fibre will need to be managed by the customer
Approach to resilience
Resilience is managed via the customer dependent on the services they choose to manage over the Neos Networks Dark Fibre
Outage reporting
Emails.
Customer dedicated contact will called (service or site specific).

Identity and authentication

User authentication
Other
Other user authentication
Not relevant for Dark Fibre
Access restrictions in management interfaces and support channels
Not relevant for Dark Fibre
Access restriction testing frequency
At least once a year
Management access authentication
  • Limited access network (for example PSN)
  • Other
Description of management access authentication
Not relevant for Dark Fibre
Devices users manage the service through
Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SGS United Kingdom Ltd
ISO/IEC 27001 accreditation date
10/03/2022
What the ISO/IEC 27001 doesn’t cover
NA
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ISO20000-1
  • Prior CAS-T certification (compliance retained)

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Neos Networks is ISO27001 certified. This requires documentation and auditing across 14 domains, which are:
Information security policies
Organisation of information security
Human resource security
Asset management
Access control
Cryptography
Physical and environmental security
Operations security
System acquisition, development and maintenance
Supplier relationships
Information security incident management
Information security aspects of business continuity management Compliance

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Undisclosed
Vulnerability management type
Undisclosed
Vulnerability management approach
Undisclosed
Protective monitoring type
Undisclosed
Protective monitoring approach
Undisclosed
Incident management type
Undisclosed
Incident management approach
Undisclosed

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Amazon have published a document in conjunction with '451 Research' which can be found here:
https://www.aboutamazon.eu/news/aws/eu-businesses-that-move-to-aws-cloud-can-improve-energy-efficiency-and-reduce-carbon-emissions

Social Value

Fighting climate change

Fighting climate change

Neos Networks has an Environmental, Social & Corporate Governance (ESG) Framework, which is aligned to the UN Sustainable Development Goals. One of our ESG workstreams is “Climate Impact”, which includes actively gathering and reporting our Carbon Emissions data - on a quarterly and annual basis. This has enabled us, in accordance with PPN 06/21, to have developed a Carbon Reduction Plan, and published our Net Zero Pledge (Our Net Zero Strategy | Neos Networks). Our Net Zero Pledge is for 2030. This includes our Scope 1, Scope 2, and Scope 3 Emissions – within the latter, we are actively challenging our Supply Chain regarding their Carbon Emissions.
Other Workstreams of our ESG Framework include “Environmental Action” and “Waste Management”. Collectively these 3 Workstreams comprise our “Environmental” or “Planet” focus. Neos Networks has secured ISO14001. Neos Networks have had nil reportable environmental incidents for a significant number of years now. We actively investigate the potential to use Physical Infrastructure Asset (PIA), where appropriate, as this reduces physical excavation and the associated environmental disruption, waste and carbon emissions. We have established Waste Management Frameworks for the recycling of end-of-life hardware – for reuse, or recycling. Neos Networks has a Sustainability Policy (COR-POL-103) and an Environmental Management Policy (COR-POL-004). Neos Networks is actively aligning to ISO20400 (Supply Chain Sustainability).
Covid-19 recovery

Covid-19 recovery

We look for opportunities to support our people and the communities we work in against the impact of COVID-19 wherever possible.
One recent example of this was our creation of a ‘Get Back to Work’ scheme in Aberdeen, as part of our partnership with Aberdeen City Council, Aberdeenshire Council and NHS Grampian.
We agreed specific goals and desired outcomes with a focus on encouraging young local people to invest in themselves – their skills, their education and their experience - and provided tangible, grass-roots opportunities to help the region recover and Get Back to Work.
Our people and teams are encouraged to volunteer their time as part of our ‘Community @ Heart’ programme. This includes making two Neos Networks funded volunteering days available per employee each year. The Neos Networks volunteering policy enables voluntary support work to be undertaken by our people any organisation, charity, or community group.
We have established an Environmental, Social & Corporate Governance (ESG) Framework, which includes workstreams on Culture & Great Place to Work (GPTW). Aligned to our Culture & GPTW activities, in FY22 we published our ‘Work Your Way’ benefit, which allows supporting a hybrid of office and home working, to enable all employees to establish an optimal working environment and pattern for productivity, collaboration and work-life balance. This was borne out of our pro-active approach to Working From Home during the Covid-19 Pandemic, where all employees (except critical Operational roles) were able to work from home. During the return to work, Neos Networks have maintained a cautious approach, with social distancing and mask-wearing measures continuing in place after the Governments withdrew the mandatory requirements.
During the Pandemic we were involved in securing emergency Telecommunications connections to hospitals.
Tackling economic inequality

Tackling economic inequality

Neos Networks has an Environmental, Social & Corporate Governance (ESG) Framework. One of our ESG workstreams is ‘Stakeholder and Community’, which includes Community Benefit/Community Engagement, Volunteering and other Social Value activities.
A specific example of this work is from our recently completed Aberdeen Project, for Aberdeenshire Council, where in collaboration with them we won a Social Value Award for our work on apprenticeships in the local community.
Part of our Volunteering programme – ‘Community @ Heart’ includes making 2 volunteering days available per employee per annum, for a range activities including Science, Technology, Engineering & Maths (STEM) Ambassador type roles in local schools and colleges.
We delivered a ‘Get Back to Work’ scheme, as a result of the impact of COVID-19. Specific goals and desired outcomes were agreed with a focus on encouraging young local people to invest in themselves – their skills, their education and their experience - and provided tangible, grass-roots opportunities to help the region recover and Get Back to Work.
We engaged schools to educate pupils on STEM careers; support with CV and interview skills; offered Foundation Apprenticeships; career days at universities and internships for higher education students.

Neos Networks publishes a ‘Supplier Charter’, which acts a Responsible Procurement Charter, identifying what Contractors can expect of us, and what we expect of them, across areas of:
Health & Safety;
Modern Slavery & Human Rights;
Employee Voice;
Skills Development & Learning;
Real Living Wage;
Ethics & Culture;
Fair Payment;
Environment & Sustainability;
Inclusion & Diversity;
Local Supply Chains; and,
Data Protection & Cyber Security.
During FY2022 we began actively aligning to ISO20400 (Supply Chain Sustainability), which is continuing during FY2023, which included use of the Achilles verification system to ensure minimum standards of compliance and performance are met by our Supply Chain.
Equal opportunity

Equal opportunity

Neos Networks is an Equal Opportunities Employer. Neos Networks has an Employment Policy and a Human Rights Policy and comply with the Equalities Action 2010.
As part of this, we have developed our “Work Your Way” benefit – supporting a hybrid of office and home working, to enable all employees to establish an optimal working environment and pattern for productivity, collaboration and work-life balance.
As part of our Inclusion & Diversity Working Group communications and promotions, during Disability Awareness Month we hosted various “Living with Disability” sessions, including one where a colleague with a physical disability shared their experience via a video interview, and another media post from a colleague whose son has a disability.
Neos Networks is an Equal Opportunities Employer and a Living Wage Employer. Neos Networks has an Employment Policy and a Human Rights Policy. We publish our Gender Pay Gap annually, and are actively working to achieve parity. Two of our six Executive Committee members are women.
Inclusion & Diversity is one of our Environmental, Social & Corporate Governance (ESG) workstreams. One of our “Required Learning” (mandatory e-learning) courses is on Inclusion & Diversity. We have an Inclusion & Diversity Working Group, which includes representation from our Executive Committee. Our Inclusion & Diversity Working Group is actively involved in regular communications and promotions, aligned to key calendar events – including International Womens Day, Black Lives Matter and Black History Month, PRIDE Week, Menopause Awareness and various cultural & religious festivals.
Since 2016 all our new Contracts include Modern Slavery clauses, and we publish our Modern Slavery Statement annually. During FY22 we developed in-house training material for all staff on the topic of Modern Slavery. During FY22 we began actively aligning to ISO20400 (Supply Chain Sustainability) , which is continuing during FY23.
Wellbeing

Wellbeing

Underpinning our ISO45001 – Occupational Health & Safety – Certification, Neos Networks have a Safety Health & Environment (SHE) Committee, which meets monthly, consisting of 3 our of Executive Committee and other senior leaders within the Business. The SHE Committee has established an Occupational Health & Wellbeing Working Group, which meets monthly, and which in turn supports our Wellbeing Café, which meets weekly, and we have also trained a number of staff as Mental Health First-Aiders. We are in the process of developing Health & Wellbeing training materials for Line Managers.
The Occupational Health & Wellbeing Working Group have also arranged regular communications and promotions to the Business, aligned to events such as Mental Health Awareness Week and “Time to Talk” day. Neos Networks supports the ”Time to Change” Employer Pledge, a commitment to change how we think and act about mental health.

Neos Networks also invests in a "Back to Health" programme, supported by Nuffield Health, identifying two key areas of focus: anxiety, depression and stress (ADS) and musculoskeletal (MSK) conditions. Neos Networks colleagues are signposted to Nuffield Health by line managers who refer them for ADS and Physiotherapy support, allowing many to remain in work during treatment.

Pricing

Price
£99.99 to £10,000,000 a unit
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at peter.hatherley@neosnetworks.com. Tell them what format you need. It will help if you say what assistive technology you use.