Xpertex

Palo Alto Prisma Access

A cloud-delivered security platform that provides secure access to both cloud and on-premises applications, following a zero trust security model. It protects users, devices, and data from cyber threats. The service offers simplified management and visibility, scalability, and flexibility. It ensures secure access to applications, providing comprehensive protection and control.

Features

• App-ID: Complete network visibility of all applications regardless of port
• User-ID: Visibility of all users and groups for policy, logging
• Threat Prevention: Prevention of known threats and malware
• WildFire: Identification and analysis of unknown malware
• URL Filtering: Customisable and rapid-responding URL filtering engine
• URL Filtering: Customisable and rapid-responding URL filtering engine
• DNS Security service applies predictive analytics, machine learning, and automation
• Address global expansion and mobile workforce security
• Provides security for direct-to-internet and SD-WAN projects
• Rapidly deploy consistent security following a recent merger or acquisition

Benefits

• Reduce your risk of attack by identifying/blocking zero-day malware
• Collapse multiple separate security services onto a single platform
• Cost effective service supporting all environments (small or large)
• Flexible policy-based access for different user group requirements
• Proactive approach to detection and prevention of cyber-attacks
• Detailed malware and threat analysis and reporting
• Control access and protect data in sanctioned, tolerated SaaS applications
• Block access to unsanctioned SaaS applications
• Connect branch offices to GlobalProtect cloud service over standard IPsec
• Connect mobile users on any supported device, anywhere and anytime

£150 a user

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louise.carter@xpertex.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

275712743111342

Contact

Louise Carter
08450341412
louise.carter@xpertex.com

Service scope

• Service constraints: None.
• System requirements:
  • Reliable internet connectivity for seamless application access.
  • Compatible devices with supported operating systems for client installation.
  • User authentication credentials for secure access to applications.
  • Active subscriptions or licenses for Prisma Access service usage.
  • Compliance with data protection regulations for secure data handling.
  • Adequate bandwidth to support the expected user traffic volume.
  • Integration with existing network infrastructure for seamless deployment.
  • Knowledgeable team with skills for management and configuration tasking.
  • Network configuration to route traffic through Prisma Access service.
  • Periodic software updates and patches for maintaining security effectiveness.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our support is available round-the-clock, every day of the year (24/7/365), ensuring assistance whenever you need it most. We pride ourselves on our swift response times, tailored to the urgency of your issues:; ; Critical Priority: Guaranteed response time of less than one hour.; High Priority: Issues addressed within two hours to ensure prompt resolution.; Medium Priority: Attention within four hours, balancing urgency and efficiency.; Low Priority: Response within eight business hours, demonstrating our commitment to comprehensive support.; Our service level agreements (SLAs) remain consistent throughout the week, including weekends and public holidays, ensuring reliable assistance whenever you require it.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: No the opportunity has not come up to at time of writing.
• Onsite support: Yes, at extra cost
• Support levels: All products come with a standard support offering included which entitles the customer to 24x7x365 email, telephone and web support.; A dedicated "Resident Engineer" is available as an additional purchase.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The available training options include instructor-led courses, self-paced e-learning courses, hands-on labs, and extensive documentation. Professional Services are also available in the form of "Quickstart" packages to rapidly onboard organisations.; ; The instructor-led courses cover essential aspects of Prisma Access, including its features, deployment options, administration, configuration, security policies, and integration with other security tools. These courses provide in-depth insights and practical knowledge through interactive sessions with experienced instructors.; ; For self-paced learning, Palo Alto Networks provides e-learning courses that users can access at their convenience. These courses cover various topics related to Prisma Access, allowing users to learn at their own pace and revisit the content as needed.; ; Hands-on labs offer users the opportunity to gain practical experience by simulating different configurations and scenarios. These labs enable users to apply their knowledge and enhance their skills in working with Prisma Access.; ; Extensive documentation and a knowledge base are also available, providing detailed guides, best practices, troubleshooting resources, and other relevant information to support users in their Prisma Access journey.; ; It's important to consult Palo Alto Networks' official website or contact their support team to get the most up-to-date information on the available training resources and options for Prisma Access.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a Prisma Access contract ends, users have different options to extract their data and ensure a smooth transition. Here are some steps users can take:; ; 1. Data Backup: Before the contract ends, it is crucial to perform a comprehensive data backup. This includes saving any configuration files, security policies, user profiles, and other relevant data associated with Prisma Access.; ; 2. Export Logs and Reports: Users should extract logs, reports, and any other relevant data generated by Prisma Access during the contract period. This information can be essential for compliance, auditing, or historical analysis purposes.; ; 3. Data Migration: If users plan to transition to a different solution or platform, they should explore data migration options. This may involve exporting and converting configurations, policies, and user data to a format compatible with the new platform.; ; 4. Vendor Assistance.
• End-of-contract process: At the end of a Prisma Access contract, the services provided by Prisma Access will cease. The contract will reach its agreed-upon end date, and the customer will no longer have access to the Prisma Access platform and its associated features and benefits. The customer will need to make alternative arrangements for their network security needs.; ; Prior to the contract end date, the customer and the service provider may engage in discussions regarding contract renewal. If both parties agree, they may negotiate new terms and conditions for a renewed contract. If no agreement is reached, the contract will terminate as scheduled.; ; During the contract termination process, the customer may be required to complete certain tasks. These tasks may include retrieving any data or information stored within the Prisma Access system, ensuring that critical information is not lost. The customer will need to transition to an alternative solution or provider for their network security requirements.; ; It is important for the customer to review the contract terms and conditions to understand the specific obligations and requirements at the end of the Prisma Access contract. Each contract may have its own provisions and procedures for termination or renewal.

Using the service

• Web browser interface: Yes
• Using the web interface: In the Prisma Access Strata Cloud Manager, users have the ability to configure and manage security policies, monitor network and security events, view and manage user and device information, generate reports, and integrate with other security solutions and platforms. They can define policies for secure access, monitor logs and alerts, access user and device information, generate reports for insights, and integrate with other tools.; ; However, users are typically restricted from modifying system-level configurations and settings, performing administrative tasks beyond their assigned roles and permissions, accessing or modifying system logs and audit trails, and accessing or modifying security controls and policies beyond their assigned scope. They also cannot configure or manage third-party integrations without proper permissions.; ; The limitations ensure the security and integrity of the system, preventing unauthorized modifications and access to critical settings. Users operate within their assigned roles and permissions to maintain the proper functioning of the Prisma Access Strata Cloud Manager.; ; Understanding their roles and permissions is crucial for users to ensure they perform actions within their designated scope and adhere to security best practices. This helps maintain a secure and controlled environment, preventing unauthorized access and maintaining the integrity of the Prisma Access Strata Cloud Manager.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: None.
• API: Yes
• What users can and can't do using the API: The Prisma Access API provides users with the ability to programmatically perform various actions. It allows for automation, integration, and customization of the service. The key capabilities of the API include configuration management, user and device management, network configuration, event monitoring, report generation, and integration with third-party tools.; ; With the API, users can create, modify, and delete security policies, manage user and device information, configure network settings, retrieve logs and alerts, generate reports, and integrate with other security tools and platforms. These capabilities enable users to define access controls, update user attributes, configure routing policies, monitor network and security events, assess application usage, and enhance overall security capabilities.; ; However, it is important to note that there are limitations and restrictions in place to ensure the security, integrity, and performance of the system. Users should refer to the API documentation and follow the defined guidelines and restrictions to ensure secure and proper usage of the API. These restrictions are necessary to prevent unauthorised access or modifications and maintain the stability of the service.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Demisto (Cortex XSOAR) - Supports the industry leading SOAR toolset.
  • Python/Go Libraries published/standardised libraries for use in custom projects
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: This is not correct; SPNs and CANs cannot be accessed via CLI in Prisma Access. A better answer would be:; ; No, CLI commands cannot be directly run against Prisma Access Strata Cloud Manager. Prisma Access Strata Cloud Manager is a cloud-based management platform that provides centralized management and visibility for Prisma Access services.; ; To interact with Prisma Access Strata Cloud Manager, users typically use its graphical user interface (GUI) or API-based methods. The GUI allows users to perform various management tasks, configure policies, view reports, and monitor the health and performance of Prisma Access deployments.; ; Alternatively, users can leverage the Prisma Access API to programmatically interact with Prisma Access Strata Cloud Manager. The API provides a set of endpoints and methods that enable users to automate management tasks, integrate with other systems, and extract data from Prisma Access Strata Cloud Manager.; ; While CLI commands are not directly supported for Prisma Access Strata Cloud Manager, users may still have command-line access to the underlying infrastructure components, such as firewalls or security devices, which are managed by Prisma Access. In such cases, CLI commands specific to those components can be used for management and configuration purposes.

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Prisma Access is designed to provide a reliable and high-performance service, even under heavy loads:; 1. Global infrastructure, in multiple regions, ensures the service can handle a large volume of traffic user load.; 2. Additional resources can be dynamically allocated to handle increased traffic, ensuring user experience is not compromised.; 3. Load Balancing techniques are employed to evenly distribute the traffic across multiple servers and data centres, preventing any single server or data centre from being overwhelmed.; 4. Quality of Service (QoS) policies prioritise critical applications and user traffic, ensuring that important traffic receives the necessary bandwidth and responsiveness.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • Other
• Other usage reporting: Dashboards alerts, usage reports

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Network traffic analysis: Insights into network traffic patterns,
  • User experience metrics: Application response, page load time, session duration.
  • VPN metrics: Connections and success rate, latency and bandwidth usage
  • Threat and vulnerability metrics: Number of threats, vulnerabilities, and severity.
  • Application usage analytics: Number of users, devices, and locations
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Palo Alto Networks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Service are supplied from Google and Amazon Data centers (further information to follow); Google Security statement; https://cloud.google.com/security/overview/ ; https://cloud.google.com/security/; ; AWS Security Statement; https://aws.amazon.com/compliance/data-center/controls/ ; https://d1.awsstatic.com/whitepapers/aws-security-whitepaper; https://aws.amazon.com/compliance/data-center/data-centers/; ; All logs are stored in the Cortex data lake, user activity is monitored and stored in the Cortex data lake for the agreed retention period.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Prisma Access safeguards data between the buyer's and our network through secure, encrypted connections using IPsec or SSL/TLS protocols. It employs advanced authentication to verify parties' identities, preventing unauthorized access. Granular access controls enable organizations to define specific data flow policies, enforcing the principle of least privilege. Additionally, Prisma Access utilizes advanced threat prevention technologies, including next-generation firewalls and intrusion prevention systems, to actively monitor and block malicious activities. This comprehensive approach encompasses encryption, authentication, access controls, and threat prevention to ensure robust data protection during transmission.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Prisma Access protects network data through segmentation and micro-segmentation, isolating different network parts to prevent lateral threats and limit security breach impact. It employs advanced firewall capabilities, including deep packet inspection and intrusion prevention, to monitor and control network traffic, preventing unauthorized access. Robust encryption protocols safeguard data at rest and in transit, ensuring protection even in the event of unauthorized access. Furthermore, Prisma Access utilises threat intelligence and machine learning to proactively identify and mitigate security risks, monitoring network traffic for anomalies. This comprehensive approach ensures data safeguarding, reducing the risk of breaches and preserving data confidentiality and integrity.

Availability and resilience

• Guaranteed availability: Palo Alto Networks will use commercially reasonable efforts to make its Prisma Access; service (formerly GlobalProtect Cloud Service, “Service”) available at least 99.99%; during any calendar month. In the unlikely event that Palo Alto Networks does not meet; this service level commitment, Customer will be eligible to receive a service credit.; ; “Monthly Uptime Availability” is calculated by subtracting from 100% the percentage; of minutes during any calendar month that the Service is not available, excluding; downtime resulting from any planned outage wherein Palo Alto Networks had provided; prior notice or any emergency outage making it impracticable for Palo Alto Networks to; issue advance notice.; ; If Customer believes it is entitled to a service credit, it must: (a) open a case on the Customer Support Portal (http://support.paloaltonetworks.com) within 24 hours of an outage; and (b) submit a claim on the Claim Dashboard (https://supportcases.paloaltonetworks.com/apex/Communities_Claims) within 5 business days of the outage. When properly submitted, Palo Alto Networks shall use commercially reasonable efforts to adjudicate the claim promptly, no later than 15 days after root cause of the outage has been determined and the case closed.
• Approach to resilience: Prisma Access is designed with built-in resiliency to ensure continuous and reliable network security. It employs several key mechanisms to enhance its resilience.; ; Firstly, Prisma Access utilises a global network of Points of Presence (PoPs) strategically distributed across different regions. This distributed architecture enables load balancing and automatic failover, ensuring uninterrupted service even in the event of a localised failure.; ; Secondly, Prisma Access incorporates redundant components and multiple layers of fault tolerance. This includes redundant hardware, network connections, and power supplies, minimising the impact of hardware failures and ensuring high availability.; ; Thirdly, Prisma Access leverages dynamic routing protocols and intelligent traffic management algorithms. These mechanisms allow for efficient rerouting of traffic in the event of network congestion or failure, optimising performance and maintaining connectivity.; ; Moreover, Prisma Access employs proactive monitoring and alerting systems to promptly detect and respond to any issues or anomalies. This enables quick identification and resolution of potential problems, minimising downtime and maximising uptime.; ; Overall, the combination of distributed architecture, redundancy, fault tolerance, intelligent routing, and proactive monitoring makes Prisma Access resilient to disruptions, ensuring continuous and reliable network security for organisations.
• Outage reporting: Prisma Access provides various mechanisms to report service outages and communicate with customers regarding any disruptions or incidents.; ; Firstly, Palo Alto Networks maintains a dedicated status page or portal where customers can access real-time information about the status of Prisma Access services. This status page provides updates on any ongoing incidents, maintenance activities, or service outages.; ; Additionally, Prisma Access offers proactive monitoring and alerting capabilities. Palo Alto Networks monitors the service infrastructure and network health to promptly detect any issues or potential outages. In the event of a service outage, customers may receive automated notifications or alerts via email, SMS, or through the Prisma Access management console.; ; Furthermore, customers can also reach out to Palo Alto Networks' support team directly for assistance and information regarding service outages. The support team is available to provide timely updates, answer queries, and address any concerns related to service disruptions.; ; By utilising these reporting mechanisms, Prisma Access ensures transparent communication and keeps customers informed about any service outages or incidents, enabling them to take necessary actions and plan accordingly.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: User authentication in Prisma Access involves users providing their username and password, followed by multi-factor authentication (MFA) using methods like one-time passwords (OTPs) or biometric identifiers. Device verification may also be performed to ensure compliance with security standards. Access control is then applied based on predefined policies, granting or denying access to resources and applications.
• Access restrictions in management interfaces and support channels: Access to Prisma Access management interfaces and support channels is restricted through role-based access control (RBAC) and two-factor authentication (2FA). RBAC ensures that only authorized users with specific roles and permissions can access and perform actions within these interfaces. 2FA adds an extra layer of security by requiring users to provide additional authentication factors such as one-time passwords (OTPs) or mobile authentication apps. These measures help restrict access to authorised personnel and protect sensitive functionalities and data.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Management access to Prisma Access is authenticated through a combination of user credentials, such as username and password, and additional factors such as multi-factor authentication (MFA). MFA can include methods like one-time passwords (OTPs) or biometric authentication. By requiring multiple authentication factors, Prisma Access ensures secure and authorised access to its management interfaces.
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IASME
• ISO/IEC 27001 accreditation date: 23/06/2022
• What the ISO/IEC 27001 doesn’t cover: 27001 covers the entire organisation
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 16/07/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None
• PCI certification: Yes
• Who accredited the PCI DSS certification: See below
• PCI DSS accreditation date: See below
• What the PCI DSS doesn’t cover: Information available on request. https://panservicedesk.service-now.com/esp?id=contract_request&sys_id=f53d00d61b01ac506b7d0e1dcd4bcb45
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NCSC Foundation Grade Certification
  • SOC2
  • FedRAMP
  • Common Criteria
  • FIPS 140-2
  • Telecom Security Act Code of Practice

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials +; SOC2; ISO 27001; ISO 27017; ISO 27018; ISO 27032; ISO 27701
• Information security policies and processes: Palo Alto Networks has a formal Enterprise Risk Management program, which includes the performance of an annual risk assessment, with periodic updates, as applicable, to identify and assess key risks and their mitigation approaches. The scope of the program encompasses information security risks and product risks. Our security program consists of a risk-based approach that includes administrative, technical and physical safeguards reasonably designed to protect the confidentiality, integrity and availability of customer data. Palo Alto Network's information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI and SOC2.; ; Governance is the responsibility at board level of the CIO and CISO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Both Palo Alto Networks and the end-user organisation are in full control of their relevant and respective change control processes.; Additional details are available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Prisma Access vulnerability management process:; ; 1. Vulnerability Identification: Regular scanning and assessment to identify potential vulnerabilities.; ; 2. Vulnerability Assessment: Assessing vulnerabilities for severity and potential impact.; ; 3. Vulnerability Prioritisation: Assigning priority levels based on severity and impact.; ; 4. Mitigation Planning: Developing a plan to address vulnerabilities, such as applying patches or implementing security controls.; ; 5. Vulnerability Remediation: Executing the mitigation plan and coordinating with relevant teams.; ; 6. Monitoring and Reporting: Continuous monitoring and generating reports to track progress.; ; This systematic and proactive approach ensures effective identification, assessment, prioritization, and mitigation of vulnerabilities within the Prisma Access infrastructure.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Logs and events are collected from network devices, endpoints, and cloud services, centralised for analysis and correlated to identify patterns, anomalies, and potential incidents.; Analytics and machine learning algorithms detect known and unknown threats, leveraging threat intelligence feeds and behavioural analytics.; When a security incident is detected, an incident response process is initiated, involving automated actions and alerting security personnel for further investigation, analysis and response. This helps understand scope, impact, and root cause, to contain, mitigate, and remediate the incident.; Reports provide insights into the security posture and are used to enhance security controls and update policies
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: This information is available upon request from Palo Alto Networks.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Amazon Web Services; Google Compute Platform
• How shared infrastructure is kept separate: Prisma Access ensures data isolation and separation between organizations sharing the same infrastructure through virtualization, segmentation, and strong access controls. It creates separate virtual instances for each organization, preventing data leakage or unauthorized access. Unique credentials and access rights are assigned to authorized users, ensuring organization-specific resource access. Advanced network traffic management and routing capabilities segregate and direct traffic to respective virtual instances, preventing cross-organization communication. Robust encryption protocols protect data in transit and within the shared infrastructure. By combining virtualization, access controls, traffic management, and encryption, Prisma Access maintains strict separation, safeguarding data and preserving confidentiality and integrity.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: The cost of Prisma Access can vary based on factors such as the number of users, the features and capabilities required, and the specific deployment model. Pricing for Prisma Access is typically based on a subscription model, with costs potentially influenced by factors such as the level of support, additional security features, and integration with other Palo Alto Networks products. For specific pricing details and to obtain a quote tailored to your organization's needs, it's advisable to contact Palo Alto Networks sales or a certified reseller for accurate pricing information.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Xpertex is committed to continually improving our environmental performance and monitoring. Xpertex has started the process to gain the following two environmental ISO accreditations:; ; ISO 14001 Environmental Management System; ISO 50001 Energy Management System; This is on top of our existing ISO9001, ISO27001 and Cyber Essentials PLUS accreditations.; ; Critical to our core operation is our IT infrastructure and Data Centre, which house our IT equipment, along with connectivity to our cloud Infrastructure. Xpertex recognises that energy efficient practices, and reducing our carbon footprint, are paramount in achieving our corporate sustainability goals.; ; Xpertex also works with its customers to help them reduce their carbon footprint where appropriate.; ; Full social value statement https://xpertex.com/social-values/

  Tackling economic inequality

  We are committed to equal pay for our workforce. To address our gender pay gap, we have several initiatives in place, to not only attract more talent, but to encourage a more balanced, and rewarding workplace.; ; Working with educational institutions to help attract more women into STEM focused roles.; We have a mentoring programme available for all, to encourage progression into senior roles.; Training is available to cover areas like Equality & Diversity, Unconscious Bias, etc.; We have established a Women’s Working Group who assist in supporting the attraction, retention and promotion of our female talent across the business.; ; Full social value statement https://xpertex.com/social-values/

  Equal opportunity

  Xpertex is committed to developing, supporting and sustaining a diverse workforce. It strives to create a working environment where everyone can to do their job, to the best of their ability, without having to face discrimination, harassment or victimisation. Xpertex avoids unlawful discrimination in all aspects of employment including recruitment, promotion, training opportunities, pay and benefits, discipline and selection for redundancy. Any decisions concerning employment, promotion and training will be based on objective, job-related criteria and merit. Disability and personal/home commitments will not form the basis of employment decisions except where absolutely reasonable and permissible within anti-discrimination law.; ; Xpertex monitors the ethnic, gender, age composition of our existing workforce as well as the number of people with disabilities within these groups and will consider and take any appropriate action to address any problems that may be identified by the monitoring process.; ; Full social value statement https://xpertex.com/social-values/

  Wellbeing

  Xpertex has an Employee Assistance Programme available to all staff which provides access to advice, counselling and support. Workplace mental health is especially important to the company with information and advice issued on a regular basis. We give every employee a day off on their birthday and additional holiday allowances are in place to recognise length of service milestones. We conduct an annual staff survey which provides opportunity for any issues to be raised to the senior management. Processes exist where concerns can be raised without fear of negative consequences for the individual raising the concerns. Flexible working practises developed during the Covid pandemic are in place giving all staff the ability to work from home where possible. We are continuing to provide these flexible working practices post-pandemic. Flexible working hours are encouraged and were invaluable during the pandemic and enabled parents with school age children to home-school their children, and those with responsibilities to the elderly to provide the support they wish to give. Staff are also encouraged to volunteer to continue to volunteer in the community. Xpertex participated in a local initiative to offer IT equipment to under-privileged children in the local community allowing them to conduct their schooling from home. When staff started to return to the office, all sensible precautions have been maintained. A cycle to work and an electric car salary sacrifice scheme are also available to all employees.; ; Full social value statement https://xpertex.com/social-values/

Pricing

• Price: £150 a user
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free PoC can be setup when using bespoke Professional Services.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louise.carter@xpertex.com. Tell them what format you need. It will help if you say what assistive technology you use.