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Akhter Computers PLC

Archiving, Backup and Disaster Recovery

Backup and Recovery, Archiving and Search, Disaster Recovery software provides a highly secure data management service. Removing the requirement for local backups, this service offers centralised visibility of all data, allowing you to stream your data on demand from backups and archives.

Features

  • Located in UK Sovereign Data Centres
  • Full Encryption (including OS and S)
  • Rapid restore and recovery with on-demand data availability
  • Centralised multi-tenant dashboard
  • Incremental-only backups to reduce backup window
  • Managed Cloud Storage
  • Archiving, Backup and Disaster Recovery
  • Automated recovery testing

Benefits

  • Management dashboard providing single point of view for all data
  • Reliable alternative to traditional backup with full disaster recovery
  • Reduces storage requirements through automated archiving
  • Provides data protection
  • Data available on demand

Pricing

£0.15 to £0.60 a gigabyte a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccsales@akhter.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

2 7 6 7 8 6 8 4 0 4 0 7 9 8 2

Contact

Akhter Computers PLC Latifa Hamdan
Telephone: 01279 821200
Email: ccsales@akhter.co.uk

Service scope

Service constraints
Please refer to the system requirements and compatibility matrix.
System requirements
  • Internet connectivity
  • Backup software client installed on a supported operating system

User support

Email or online ticketing support
Email or online ticketing
Support response times
Subject to an agreed SLA
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Business hours support is included as part of the service.
Support available to third parties
No

Onboarding and offboarding

Getting started
A technical adviser from Akhter's engineering support team will
provide the relevant advice as to the most efficient way to
on-board the End User in pre-agreed and defined timeframes.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All data is fully recoverable for up to 30-days after contract ends.
End-of-contract process
All data is fully recoverable for up to 30-days after contract ends.

Using the service

Web browser interface
Yes
Using the web interface
A central management console allows IT departments to monitor and manage online backups, set-up schedules and automate administration and processes - true management by exception, reducing the time spent managing backups for data in hybrid or cloud storage.
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
Via management console
API
No
Command line interface
Yes
Command line interface compatibility
Windows
Using the command line interface
Backup and restore can be performed via the command line.

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
A comprehensive Service level Agreement (SLA) is provided to cover options
Usage notifications
No

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Databases
  • M365 including; Exchange, SharePoint, OneDrive and Teams
  • Virtual Machines
Backup controls
The Akhter Backup Service provides an online storage platform which enables a Customer to back up a specified device.
User training will be provided as part of user acceptance training
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Akhter uses reasonable endeavors to provide the Services in accordance with the Service Level Agreement which is that the Service is available at a minimum of 99.5% per month.
Approach to resilience
The data centres provide high levels of uptime. Ensuring electricity is always available, the primary data centre facility provides a minimum of N+1 power redundancy, meaning every mission-critical component has at least one backup power feed that kicks in when there’s an outage. Data centres also have enough fuel on site to provide 24 to 48 hours of emergency power using backup generators with guaranteed fuel delivery.
Outage reporting
Any outages are reported to Customers via email alerts

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
One set of security credentials (account name, password and encryption key) is required for each device, and the security credentials may not be shared between devices.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Less than 1 month
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Less than 1 month
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bmtrada UKAS
ISO/IEC 27001 accreditation date
3 September 2012
What the ISO/IEC 27001 doesn’t cover
We are currently not aware of areas that are not covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 27001, Mod

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All change management processes are detailed within Akhter's QMS
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Details are available on request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Further information can be provided upon request
Incident management type
Undisclosed
Incident management approach
Further information can be provided

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Currently this information has been requested from the datacenter operator

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Moving to Cloud enables the reduction in raw materials being used, energy being spent to run equipment and transportation pollution of hardware. This helps our aims to achieve further net GHG reductions through innovation and efficiencies; acknowledge the role of renewable and bio-based energy sources and materials while minimising carbon emissions; encourage the recovery, reuse and recycle of materials for reduced emissions and include transparent monitoring, reporting and verification systems.

Tackling economic inequality

Moving to Cloud provides opportunities for businesses to leverage lower costs from shared hardware and more agile and flexible working. This will allow them to provide opportunities that they would not otherwise be able to offer.
From creating new businesses and new employment opportunities, to improving local nursery care, as well as education resulting in recognised qualifications, digital skills and training, Akhter is committed to tackling economic inequality at its roots within our diverse local community in which we play a very active part.

Equal opportunity

Moving to Cloud provides opportunities for businesses to leverage agile and flexible working. This will allow them to provide opportunities to those who would otherwise not be able to take advantage of opportunities they are offered.
We encourage equality, diversity and inclusion among our workforce, eliminating unlawful discrimination, aim to be truly representative of our local community with each employee feeling respected and able to give their best.

Wellbeing

Akhter take great pride in our workforce and actively support the physical and mental health and wellbeing of our staff. We all spend a long time in front of screens and amongst much else encourage staff to go outside and be active through a variety of schemes.
We do this both as being morally right and in accordance with; The Public Services (Social Value) Act 2012, The Procurement Reform (Scotland) Act 2014 and The Wellbeing of Future Generations (Wales) Act 2015. This policy is supported by our sustainability strategy and delivered in collaboration with our supply chain whilst continuously improving our standards, efficiency and effectiveness. We will communicate this policy to our employees, supply chain partners and relevant interested parties and we will review it on an annual basis.

Pricing

Price
£0.15 to £0.60 a gigabyte a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccsales@akhter.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.