EVIDEN TECHNOLOGY SERVICES LIMITED

AMOS - Managed OpenShift

AMOS is a fully managed OpenShift service. OpenShift is a container platform primarily based on Docker and Kubernetes; delivering auto scaling, self-healing and DevOps enablement. Eviden takes care of the configuration, maintenance, upgrades and monitoring, enabling organisations to rapidly develop cloud native applications and modernise-modernize their existing applications workloads.

Features

• Automated installation delivers rapid access to an OpenShift instance
• Automated evergreening of the cluster and preconfigured networking and security
• Fully managed container orchestration platform with support/monitoring from Eviden experts
• Developed in partnership with Red Hat
• Premium Red Hat subscriptions included with the service
• Integrated Jenkins pipeline tooling for Continuous Integration and Continuous delivery
• Integration with customer identity and access management
• Configuration of logging and monitoring with customer systems
• Configure your project teams and spaces and monitor usage quotas

Benefits

• Highly available, secure, self-healing, auto scaling application delivery platform
• Frictionless movement of applications between clusters enabling multi-cloud estates
• Enables rapid innovation, prototyping and collaboration
• Catalyses the adoption of DevOps practices
• Automated the build and release process, enabling short release cycle
• Reduced risk, wastage and faster time to market
• Reduced infrastructure costs through higher/ more efficient work load densities
• Faster responses times and capability for serverless deployments
• Integrates with existing code repositories

£546 a unit a day

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@eviden.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

281917886551043

Contact

Lisa Fitzgerald
+447815611447
opportunities@eviden.com

Service scope

• Service constraints: Not Applicable
• System requirements:
  • Red Hat Openshift subscriptions are required to install the service
  • Available footprints for both Public and Private Clouds

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard SLAs are:; Service Desk Availability Window - 24x7x365 ; ; Incident handling window ; Priority 1 & 2 / Severity 1 - 7x24 hours: All days, 24 hours a day; Severity 2, 3, or 4 - 5x10 hours: Business Days, 08.00 – 18.00 h *; Change handling window: for manual changes - 5x10 hours: Business Days, 08.00 – 18.00 h *; Support Language English; * confirmed at time of contract and can be adjusted to suit the needs of the buyer.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Measurement Availability / Details; Service Availability - 99.9% (Determined by selected underlying Infra and design options); Service Desk Availability Window - 24x7x365; Standard Maintenance & upgrade window - Every three months, Saturday 08:00- Sunday 23:59; Emergency Patch maintenance window 03:00 – 07:00 (CET) Monday to Friday; Service access point – measuring platform; ; Availability is measured via Atos API Endpoint and extracted to Status Page; ; Incident handling window; Priority 1 & 2 / Severity 1 7x24 hours: All days, 24 hours a day; Severity 2, 3, or 4 5x10 hours: Business Days, 08.00 – 18.00 h *; Change handling window: for manual; changes 5x10 hours: Business Days, 08.00 – 18.00 h *; Support Language English; ; Priority 1 (Urgent/Major) - The OpenShift cluster is completely unavailable as signified by the status page or access to all running applications is seriously impacted; Priority 2 (High) - Some components of the OpenShift cluster are seriously impacted or access to some running applications is impacted; Priority 3 (Minor) - Some impact (mostly user specific) on the OpenShift cluster but no problems identified on the status page; Priority 4 (None) - No impact given or expected
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Through our partnership with Red Hat we offer training on the OpenShift platform. Training can be delivered through a variety of channels - flexible e-Learning, on demand tutorials and webinars, instructor led tutorials and webinars or classroom-based training. Support is also offered through the AMOS DevOps team and award-winning Red Hat support.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can request data backup before contract ends. Users can store the backup on suitable media of their choice.; After data backup and after customer confirmation, data will be expunged from AMOS Platform.
• End-of-contract process: Users are off-boarded, data is deleted, and the environment is decommissioned.

Using the service

• Web browser interface: Yes
• Using the web interface: The OpenShift web console is a user interface accessible from a web browser. Developers can use the web console to visualize, browse, and manage the contents of projects. Users can deploy their application or upgrade the application to next version using web console. The tasks user can do, depend upon the roles of the user.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: Not Applicable. Web interface is integral part of Red Hat Openshift. Therefore, no separate testing is required.
• API: Yes
• What users can and can't do using the API: Red Hat Openshift Platform includes the Kubernetes v1 REST API and the OpenShift v1 REST API. These are RESTful APIs accessible via HTTP(s) on the OpenShift Container Platform master servers.; These REST APIs can be used to manage end-user applications, the cluster, and the users of the cluster. The tasks user can do, depend upon the roles of the user.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats: HTML
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: Red Hat Openshift CLI exposes commands for managing your applications, as well as lower level tools to interact with each component of your system. User can perform all the operations, based on role, that can be performed from web UI.

Scaling

• Scaling available: No
• Independence of resources: Using quotas and limit ranges, cluster administrators from supplier can set constraints to limit the number of objects or amount of compute resources that are used in user’s project. This helps cluster administrators better manage and allocate resources across all projects, and ensure that no projects are using more than is appropriate for the cluster size.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Virtual Machines
  • ETCD
  • OpenShift Configuration file (master and worker node)
  • Application
  • Persistent database
• Backup controls: User should contact support team with details of required backups are to be performed.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Service Availability SLA of 99.5% subject to Infrastructure availability SLA
• Approach to resilience: Deployed across UK data centers using network, storage and compute virtualisation technologies to deliver active/active services across data centers and zero data loss DR. All physical building blocks are N+1 resilient.
• Outage reporting: Outage can be reported by triggering Emails using API. Outage can also be displayed on dashboards.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management is via dedicated virtual management LAN. Access to these LANs is controlled via 2FA. Only selected ports are permitted for management traffic
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: 10/12/2021
• What the ISO/IEC 27001 doesn’t cover: Scope may be provided upon request.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Blackfoot UK Ltd
• PCI DSS accreditation date: 11/12/2021
• What the PCI DSS doesn’t cover: No non-covered scope. Scope may be provided upon request.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CCM version 3.0
• Information security policies and processes: Atos has in place a full set of security policies and procedures. Atos staffs are required to follow the procedures, this requirement is covered in the Security Operating Procedures (SyOps) that administrators are required to sign

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Atos utilise-utilize the ITIL methodologies for the management of change and configuration management, supported by our Service Now tooling. This allows for the controlled assessment, execution and testing of changes to the service, whilst upholding a full audit trail of changes.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Atos has processes and procedures in place covering operational security. Changes that impact security are covered at the Security Working Group. Atos processes are ITIL compliant. All assets are recorded automatically in a Configuration Management Database (CMDB), this allows the assets to be track through their lifespan.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: 24x7 Security Operations Center monitors the platform for threats using Intrusion Detection, Intrusion Protection and Security Information and Event Management technologies.
• Incident management type: Supplier-defined controls
• Incident management approach: Atos has pre-defined incident management process to cover common security events and a generic security incident management process to cover the remaining types of incidents

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: Dedicated Network Zones with segregated firewalls. Separation is achieved at a number of different layers depending of the services consumed. Within the cloud separation is achieved using different SDNs per customer at the network layer, ESXi hosts provide separation at the compute layer and separate VMDKs at the storage layer (or LUNs if separate physical hosts). Ingress and egress to the cloud SDN can be via shared networks (e.g. PSN) or via dedicated networks, e.g. customer WAN with a firewall context providing separation.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Atos uses its data centres in Longbridge and Birmingham Business Park (BBP), these have the following attributes:; ; Longbridge: PUE value 1,16 - Indirect air cooling; BBP: • PUE value 1,58 - Free cooling available; ; Atos adheres to the COP 21 resolutions and is supporting the world effort to keep the global rise in temperature under 2°C in this century. Atos has committed to four new climate change initiatives. In 2017, the Science Based Targets initiative (SBTi) formally approved Atos’carbon emission targets.; ; Atos has committed to adopt a science-based emissions reduction target.; ; The Science Based Targets initiative (SBTi) has approved Atos’ targets here disclosed.; ; Positioned by The Carbon Disclosure Project (CDP) in the Climate A group of climate leaders; ; Atos is ranked as the most sustainable company in its industry group by the Dow Jones Sustainability Indices (DJSI) World and Europe.; ; Recognized by the Global Reporting Initiative (GRI) standards Comprehensive option for its Corporate Responsibility integrated report; ; In 2009, Atos was one of the first companies to join the Global Reporting Initiative (GRI) as organizational stakeholders.; ; Since 2014, Atos is member of the <IR> Business Network and active participant on the <IR> Technology Initiative since its foundation in 2015.

Social Value

• Fighting climate change:

  Fighting climate change

  Atos commits to net-zero carbon emissions by 2028, setting one of the highest decarbonization standards for its industry. Global climate change is something for which we are all responsible. Conscious of the role we can play, Atos initiated a pioneering and ambitious environmental program 12 years ago. We remain committed to working to manage the challenges which climate change brings, now and in the future. As stated in our “raison d’être”, the ambition of Atos is to enable its customers, employees and members of society to live, work and develop sustainably, in a safe and secure information space.” Atos, has now committed to achieve net-zero carbon emissions by 2028, a date which is 22 years ahead of the ambitious aim of the UN Paris Agreement on Climate Change to limit the global warming of the planet to 1.5°C compared to pre-industrial levels (net-zero by 2050). This decision expands Atos’ ambitions on decarbonization even further, positioning decarbonization as a core element of its growth strategy and the Company as the decarbonization leader in its industry. The Atos Environmental Program will support these new climate change-related targets and goals through a variety of initiatives: to achieve ISO 140001 certification at our major offices and datacenters, improve the average power usage efficiency of our datacenters, decrease energy intensity, reduce business travel impacts as well as offer sustainable fully carbon-compensated services and new solutions to help Atos clients in improving decarbonization practices Progress on achieving the targets is publicly available. Not only are Atos’s Group Management Committee and the Board of Directors regularly informed of the progress made towards these targets, but Atos also operates incentive schemes for top managers to work to achieve these carbon targets, including the set-up of an internal carbon pricing impacting business results.
• Equal opportunity:

  Equal opportunity

  The Company is committed to advancing Equality, Diversity & Inclusion as a key feature in all its activities and is fully committed to the elimination of unlawful and unfair discrimination. To this end, Atos has adopted an Equality, Diversity & Inclusion Policy. Atos proactively seeks to drive an inclusive culture which promotes diversity of thought. We have a number of diversity & inclusion initiatives as part of our strategy. The Company aims to provide a working environment and culture which recognises and values differences between employees and to build a culture that values openness, fairness, and transparency. This Policy will be implemented across the Company, in all policies and procedures. This will include, but is not limited to: conditions of service, benefits and facilities and pay, recruitment, training and development, promotions, performance management process including appraisal systems etc. We say that our strategy is built around 8 pillars: 1. Inclusive leadership (e.g. embed Diversity & Inclusion in all development and talent programmes focused on our future leaders), 2. Employee lifecycle (e.g. ensure hiring managers undertake Diversity & Inclusion training), 3. Diversity networks, 4. Role models & supporters, 5. Monitoring & analytics, 6. Inclusive policies & benefits (e.g. removal of non-essential gendered language), 7. Clients & suppliers (e.g. encourage client facing staff to regularly update clients on the Diversity & Inclusion activity happening within Atos) and 8. Community engagement. Our commitment to Diversity & Inclusion has led us to be recognised in several high-profile awards including; 1. UK Best Employer for Race – Business in the Community 2018. 2. Gold accredited for Armed Forces Covenant. 3. Times Top 50 Employer for Women 2020 and 2021. 4. Shortlisted for HRD award in Diversity & Inclusion at HRD Summit 2019. 5. Ranked #40 in the Stonewall UK Top 100 Employers list for 2020.

Pricing

• Price: £546 a unit a day
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trial consists of AMOS single cluster deployment on Atos AWS to enable trial to be conducted for 30 days

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at opportunities@eviden.com. Tell them what format you need. It will help if you say what assistive technology you use.