Creative Networks

Veeam Back-up-as-a-Service (BaaS)

Our online backup service is simple, flexible, reliable and powerful. It is a method of offsite data storage in which files, folders, or the entire contents of a hard drive are regularly backed up to a remote secure cloud-based data repository over a network connection.

Features

• Ultra-secure backup destination for Veeam Backups.
• Simple and flexible price based on capacity and device count.
• Veeam certified engineers.
• Centrally send backup data via your Veeam Backup Server.
• Encryption of data in-transit and support for encryption at rest.
• Alternatively backup directly from computers using the Veeam Agent.

Benefits

• 24/7/365 monitoring by our Support team.
• Encrypt backup data with client-controlled encryption key.
• Configure and connect simply straight from your Veeam software.
• Backup virtual machines, servers, workstations and laptops.
• Easily and quickly increase backup capacity to meet demand.
• Reduce bandwidth usage with Veeam WAN Acceleration.

£3.00 to £4.00 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@creative-n.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

282614447800807

Contact

Azeem Javed
03303337337
aj@creative-n.com

Service scope

• Service constraints: Buyers of Veeam Backup-as-a-Service should note compatibility requirements with on-premises Veeam Backup versions, potential network bandwidth limitations, and associated costs for cloud storage and data transfers. Security and compliance considerations, including data sovereignty and vendor lock-in risks, require careful assessment. Service Level Agreements (SLAs) regarding uptime, data availability, and support responsiveness are crucial.
• System requirements:
  • Compatible with Veeam Backup and Replication versions.
  • Adequate network bandwidth for efficient data transfers.
  • Access to cloud storage services for backup storage.
  • Compliance with security standards and encryption protocols.
  • Availability of required software licenses and subscriptions.
  • Integration with existing antivirus or security solutions.
  • Compatibility with virtual machine environments and hypervisors.
  • Support for various operating systems and platforms.
  • Ability to meet data residency and sovereignty requirements.
  • Scalable infrastructure to accommodate growing backup data volumes.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 08:30 - 18:00 Weekdays, excluding Bank Holidays. Out of hours support available where necessary. 30 minutes to 8 hour response dependent on priority call, P1 - 30 mins, P2 - 1 hour, P3 - 4 hours, and P4 - 8 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: No web chat testing has been done with assistive technology users by Creative Networks.
• Onsite support: Onsite support
• Support levels: End-user support and training can be provided at an ad hoc cost. We provide a UK based Service Desk for support. Out of hours support is available. Additional support can be provided from our satellite office in Nottingham. Our helpdesk is made up of 1st line, 2nd and 3rd Line technical expertise. A Technical Account Manager will be assigned as standard as a part of our standard and premium IT Support, see our pricing schedule and SFIA Rate Card for details.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We assist users in adopting the BaaS (Backup-as-a-Service) solution through a variety of resources tailored to their needs. Our user documentation provides step-by-step guides, FAQs, and troubleshooting tips for independent learning. Additionally, we offer interactive online training sessions and webinars led by experienced instructors to guide users through setup and configuration effectively. For those preferring personalised assistance, optional onsite training sessions can be arranged to address specific organisational requirements. Our dedicated technical support team is readily available to assist users with any inquiries or challenges they may encounter, offering prompt resolution via email, phone, or online chat. With these resources and support channels in place, we aim to ensure a smooth onboarding experience and empower users to utilise the full capabilities of the BaaS solution for their desktop needs.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Exported upon request. Contact the Support Helpdesk or Technical Account Manager.
• End-of-contract process: At the end of the contract services will continue on a rolling 30 day agreement until either party serves notice. If it is decided the client will exit, Creative Networks will assist in transitioning and migration of services ensuring continuity and a smooth handover. We will, where applicable deliver an Exit Plan which sets out the proposed methodology for achieving an orderly transition of Services on the expiry or termination of the contract. The Exit Plan will contain at minimum: Separate mechanisms for dealing with Ordinary Exit and Emergency Exit. The management structure to be employed during both transfer and cessation of the services and a detailed description of both the transfer and cessation processes, including a timetable. Document how the Services will transfer including details of the processes, documentation, data transfer, systems migration, security and the segregation of technology components. Specify the scope of the Termination Services that may be required and any charges that would be payable for the provision of such Termination Services and detail how such services would be provided. Provide a timetable and identify critical issues and set out the management structure to be put in place and employed during the Termination Assistance Period.

Using the service

• Web browser interface: No
• API: Yes
• What users can and can't do using the API: With the Veeam Backup-as-a-Service (BaaS) API, users can automate setup and management tasks for backup operations. Initially, users can provision backup resources and configure policies through the API, facilitating seamless integration with existing IT infrastructure. This includes deploying backup agents on systems or virtual machines for protection. Subsequently, users can leverage the API to make adjustments to backup configurations, such as modifying schedules or updating retention policies. They can also trigger backup jobs either on-demand or based on predefined events, monitor job statuses, and retrieve relevant reports and logs programmatically. However, it's important to note that while the API offers extensive functionality, certain administrative actions may still require manual intervention through the web interface. Additionally, not all features available in the graphical user interface (GUI) may be accessible via the API. Users should ensure proper security measures are in place to prevent unauthorised access or modifications to backup settings and data. Overall, the API empowers users to streamline backup workflows, integrate with other systems, and customise configurations to meet specific business needs.
• API automation tools:
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats: PDF
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: Hosted by Creative Networks with the ability to scale.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Veeam

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• Backup controls: Backups can be scheduled by contacting the support team.
• Datacentre setup: Single datacentre with multiple copies
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: All service level agreements are as per the ones supplied by Veeam, and published by them.
• Approach to resilience: Hosted by Amazby Web Servico, Creative Networks have multiple locations by replication.
• Outage reporting: Website Updates.; Email alerts.

Identity and authentication

• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Supplier defined controls.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 24/10/2022
• What the ISO/IEC 27001 doesn’t cover: Areas not covered by ISO/IEC 27001 certification include specific business processes unrelated to information security, certain third-party services or suppliers, or compliance with other industry-specific regulations.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Organisations adhering to ISO 27001 establish robust information security practices. They develop policies aligned with ISO 27001 requirements, covering areas like access control, data protection, and incident response. Through risk assessments, they identify and prioritise security risks, implementing controls to mitigate them. Employees receive training on security policies and procedures to enhance awareness and compliance. Monitoring and review processes ensure the effectiveness of security controls, with regular audits and assessments conducted. A designated individual or team oversees the implementation and maintenance of the Information Security Management System (ISMS), reporting to senior management or the board. To ensure policy adherence, organisations employ various mechanisms such as audits, reviews, and ongoing monitoring. Non-compliance issues prompt corrective actions and improvements to the ISMS. By following these practices, organisations demonstrate their commitment to information security and continuously strive to enhance their security posture in line with ISO 27001 standards.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Creative Network's have in place a Change Management Process that follows the ISO 20000 Standard. A change is proposed with the Change Manager and then added to the Changes-overview. The change is scheduled to be executed and a roll back plan is created (if necessary). Rollback is actioned immediately upon confirmation as per following the rollback matrix, resources are freed and announcements are published. Periodically, the overview of archived changes is checked.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Creative Network's have a Vulnerability Management process that implements the following: Receives information about zero day threats from the National Cyber Security Center; subscribe to newsletters from vendors and used products, in contact with special interest groups; Technical vulnerabilities are handled either using the Incident management process or the Change management process; Patches are tested following the Installation of software on operational systems.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All devices have a monitoring agent on them which can identify potential issues and report back to our service desk. If an issue is identified we have an internal 4 hour SLA to ensure remedial actions are carried asap, the seriousness of an incident will be assessed on discovery so that any priority issues can be responded to quickly.
• Incident management type: Supplier-defined controls
• Incident management approach: Fully developed Business Continuity and Disaster Recovery management process developed in line with ISO 22301. Creative Network's have a pre-defined Incident Management Process in place where by an incident is reported with the Incident Manager and then added to the Incidents-overview. After which, relevant log files (from all systems affected) and evidence is gathered. The incident is corrected by implementing a patch, temporary fix or workaround. It is determine whether future occurrences of the incident can be prevented, e.g. by modifying/strengthening one or more controls. Periodically, the overview of archived incidents is checked for apparent trends and effectivity of corrections.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: Hyper V
• How shared infrastructure is kept separate: Separated by Bucket Storage. Veeam Cloud Connect Software limits customer access to only their backup repository.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Our Data Centre follows the ISO 14001 standard. We have in place a robust environmental management system • Procuring consumed energy from sustainable energy sources wherever possible

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  By offering BaaS, organisations can significantly reduce their reliance on physical hardware for backups. Traditional backup methods often require dedicated servers and storage infrastructure, contributing to increased energy consumption and carbon emissions. With BaaS, backups are stored in the cloud, leading to reduced energy usage and carbon footprint associated with maintaining physical hardware. Additionally, BaaS solutions typically utilise efficient data deduplication and compression techniques, which minimise the amount of data transferred and stored, further reducing energy consumption and environmental impact.

  Covid-19 recovery

  In the context of Covid-19 recovery, data protection and business continuity have become paramount for organisations adapting to remote work and changing business landscapes. BaaS ensures that critical data is securely backed up and readily accessible, enabling businesses to recover quickly from any data loss or disruptions caused by the pandemic. Moreover, BaaS facilitates remote data management and recovery, allowing organisations to maintain operations even when physical access to infrastructure is limited due to lockdowns or restrictions.

  Tackling economic inequality

  BaaS can level the playing field for businesses of all sizes by providing affordable and scalable data protection solutions. Small and medium-sized enterprises (SMEs), which may lack the resources to invest in comprehensive backup infrastructure, can benefit from the cost-effective and pay-as-you-go model of BaaS. Additionally, by safeguarding critical data and minimising the risk of downtime or data loss, BaaS helps businesses, especially those in underserved communities or regions, to remain resilient and competitive in the digital economy.

  Equal opportunity

  BaaS empowers organisations of diverse backgrounds and sizes to access enterprise-grade data protection capabilities without the need for significant upfront investments or specialised IT expertise. This fosters equal opportunity for businesses to safeguard their data assets and remain competitive in their respective markets. Furthermore, the accessibility and ease of use of BaaS solutions enable employees from different backgrounds to leverage advanced data protection technologies, contributing to professional development and equal opportunities within the workforce.

  Wellbeing

  Data loss or downtime can have significant implications for the wellbeing of individuals and communities, especially when it comes to critical services like healthcare, education, and emergency response. BaaS ensures the continuous availability and integrity of essential data, enhancing the overall wellbeing of stakeholders who rely on these services. Moreover, the peace of mind provided by robust data protection measures, such as those offered by BaaS, can alleviate stress and anxiety for business owners and IT professionals, allowing them to focus on core objectives and personal wellbeing.

Pricing

• Price: £3.00 to £4.00 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@creative-n.com. Tell them what format you need. It will help if you say what assistive technology you use.