L3C Limited

L3C AIX (Unix) Cloud (IaaS)

Cloud service for IBM AIX Unix environments. Migrate your legacy AIX workloads to L3C cloud. Our our infrastructure is located in UK Tier 3 data centres and we can provide migration services as well as system admin, HA and DR.

Features

• Monitoring
• Backup
• Patching
• Disaster Recovery
• Reporting
• Service Management
• Optional System Administration
• Optional DB Administration (Oracle, Progress etc)

Benefits

• Overcome skills shortages
• Lower Operational Costs
• Move to more modern platform without Capex
• Improve Service Levels
• Have functioning DR
• Improve data security

£449 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jerry@l3c.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

298728572184960

Contact

L3C
02039188910
jerry@l3c.cloud

Service scope

• Service constraints: This is not a co-location service
• System requirements:
  • L3C will provide AIX licences
  • Commvault is the backup SW used (provided by L3C)
  • All versions of AIX supported (V5.x V6.x V7.x)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1: 30 minutes; Priority 2: 120 minutes; Priority 3: 8 hours; ; These can be adjusted on request. Priority 1 is available 24x7, priority 2 and 3 are 0800-1700 Monday to Friday excluding UK national holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: L3C provide a 24x7 SLA for Production environments. Dev/Test environments are supported 0800-1700 Monday to Friday. ; ; Priority 1 response time is 30 mins; ; Priority 2 response time is 2 hours; ; Priority 3 response time is 8 hours.; ; These can be adjusted on request.; ; The Cloud service SLA is to exceed 99.5% availability
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide guidance and instruction via video calls and also a documented migration plan.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users have full access to their data so at end of contract they can download and then delete their data in the AIX Cloud. Alternatively we can return the data to the user via physical media and issue a certificate to confirm deletion in the cloud.
• End-of-contract process: At the end of the contract the user can copy their files and libraries and any data to physical media and request L3C to send to them (no charge).; They can also copy their files, libraries and data and download to their own systems and delete on the L3C Cloud environment.; If they want to migrate to another service provider or in house system this migration project is not included in the pricing but can be priced separately.

Using the service

• Web browser interface: Yes
• Using the web interface: Using the OpenStack interface users can; launch an instance, boot from image or snapshot, connect to the instance using SSH, track usage of the instance, resize, pause or terminate the instance.
• Web interface accessibility standard: WCAG 2.1 A
• Web interface accessibility testing: We use OpenStack technology which has been extensively tested by the community
• API: Yes
• What users can and can't do using the API: We use OpenStack APIs. Based on currently available OpenStack APIs, users can launch instances, create images and assign metadata.
• API automation tools: OpenStack
• API documentation: Yes
• API documentation formats: HTML
• Command line interface: Yes
• Command line interface compatibility: Linux or Unix
• Using the command line interface: The command line gives access to the AIX environment for the client.

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: L3C typically operate dedicated environments for our clients. For shared environments we use the in built AIX LPAR technology with resources such as CPU, memory, storage, assigned to each LPAR to ensure separation.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Databases
  • Files
  • LPARs (VMs)
  • Operating System
  • Libraries
• Backup controls: L3C provide a standard backup schedule within the pricing model. A custom backup schedule can be agreed for an additional charge.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our service is designed to achieve a minimum of 99.5% availability.
• Approach to resilience: This is available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The user provides a list of authorised users to contact support / service desk and to receive service reports
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Transpacific Certifications Limited
• ISO/IEC 27001 accreditation date: 15/11/2021
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Our data centre provider Virtus is PCI compliant
• PCI DSS accreditation date: Provided by our data centre provider on request
• What the PCI DSS doesn’t cover: We do not currently accept credit card payments for our cloud transactions. Our clients have preferred to control user access and therefore we invoice based on usage of the service (see pricing model)
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: On a general basis the governance framework is based on:; • Understanding the criticality of information and information security to L3C and our clients; • Reviewing investment in information security in relation to our business strategy and risk profile ; • At a Board level endorsing continued development and implementation of a comprehensive information security programme; • Regular reporting of the programme’s relevance and effectiveness:; Consequently, we:; • Define and review the policies and best practices; • Define a systematic approach to identify any risks; • Assign ownership and a Plan-Do-Check-Act model that analyses and assesses risk, identifies possible alternatives to mitigate and implement the solution; ; Information security is reviewed at Board level and considered a Board level responsibility. ; ; L3C has a dedicated policy for risk assessment, which includes:; • Methodologies to calculate risk impact; • Plans for risk mitigation; • Risk treatment; L3C Information security team holds regular meetings to review security processes, risks, weaknesses and incidents. Items are raised at Board level as required.; ; Any actions are assigned owners and tracked to completion.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All the assets that make up the AIX Cloud service are described and their configuration status held in our CMDB. Any configuration change is subjected to change management and the CMDB is audited every 6 months for discrepancies. We cover the lifecycle of all our assets from onboarding to offboarding and recycling. ; A Change Advisory Board (CAB) supervises changes which are categorised as standard or emergency. The change process includes; steps to implement the change including order and dependencies; responsibilities; timelines and escalation procedures. Standard changes are proven and low risk, emergency changes are implemented as soon asap.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: L3C utilises an annual penetration test performed by an external body CREST Approve body (BSI) and holds the Cyber Essentials certification. Additionally our Internal services are scanned and tested regularly for compliance with the security policies in the company to ensure we retain our ISO 27001:2013 certification.; Critical patches are deployed within 24 hours but our AIX cloud infrastructure runs on IBM Power servers which are amongst the most secure on the commercial market place. Therefore we receive our information about potential threats from vendors such as IBM, as well as Linux vendors such as RedHat.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We can provide our protective monitoring process on request to a potential user. If we find a compromise we implement our incident management procedure as described earlier. The response time will depend on the priority assigned to the incident and the associated change management procedure.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have pre-defined processes for security events, hardware failures and problems reported by our clients. Users can report incidents using a Priority Classification (1,2 and 3) to our service desk and each is responded to within a strict SLA. Incidents can be reported electronically via a service desk tool or by phone (24x7). Incident reports are provided to the user on an agreed basis (the standard is monthly but the frequency can be tailored on request). Our proactive monitoring may also identify incidents and similarly we will assign a priority to them and address accordingly

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: As this is an AIX solution we use the IBM PowerVM technology for virtualisation. We typically build dedicated environments for our clients but shared environments utilise PowerVM. Where supported we can implement other virtualisation technologies on client request.
• How shared infrastructure is kept separate: We use the inherent LPAR and PowerVM technology of IBM AIX. Typically client production environments are on dedicated/private cloud environments. Dev/Test environments can be in shared environments and we use AIX LPARs and PowerVM to ensure separation.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Our data centres follow the BREEAM standard and are BREEAM certified as VERY GOOD. They run off 100% renewable resources.

Social Value

• Fighting climate change:

  Fighting climate change

  All packaging is recycled. We use public transport as default.
• Covid-19 recovery:

  Covid-19 recovery

  As part of our 'check-in' process (see wellbeing section) we discuss the impact of Covid on our staff and their families, friends and communities to ensure they can speak up and also share ideas.
• Equal opportunity:

  Equal opportunity

  We are committed to equal opportunity.
• Wellbeing:

  Wellbeing

  We are committed to our employees' wellbeing. We ensure holidays are taken and we 'check-in' with our employees on a regular basis for a non work conversation to check everything is ok.

Pricing

• Price: £449 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We provide a one month free proof of concept environment.
• Link to free trial: https://l3c.cloud/gcloudlp/reg_form/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jerry@l3c.cloud. Tell them what format you need. It will help if you say what assistive technology you use.