EASIPC SERVICES LTD

EasiCloud - Infrastructure as a Service (AWS)

EasiCloud is an education focused IaaS solution leveraging Amazon Web Services (AWS) to provide Schools, Academies and Trusts with a cost effective, innovative, cloud solution. It incorporates transformation from existing traditional server solutions, allowing education organisations the ability to move to the cloud with minimal downtime.

Features

• Amazon Web Services (AWS) managed IaaS
• Scalable and Cost Effective education focused
• UK datacentres and support
• ISO 27001 compliant
• Full remote access to the IaaS

Benefits

• Significantly reduced risk of data loss or downtime
• Measurable cost savings over traditional physical hardware
• Highly scalable, with seamless integration
• Low upfront capital investment required
• Fully GDPR compliant
• Increased security

£250 to £10,000 an instance a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@easipc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

299337557236412

Contact

Rob Lloyd
01604286682
bids@easipc.co.uk

Service scope

• Service constraints: All planned maintenance is completed outside of working hours, EasiPC aims to provide 14 days notice for planned maintenance and any potential outages these changes may cause.; ; All changes are tested outside of the production environment in accordance with strict change management procedures.
• System requirements:
  • A high speed internet connection
  • Local firewall or VPN access for remote workers
  • Windows 10 devices

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All response times are defined in the service specification.; ; Initial target response times are 30 minutes for non critical tickets up to a maximum of 8 hours for low priority service requests.; ; No support is provided outside of working hours - Monday to Friday 8am to 5pm.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All EasiPC customers are assigned an account manager for general service requests, escalation of service issues and general account management.; ; The service is a fully managed service, and any support required due to issues with the service are covered by the EasiPC service desk. Support via the service desk can be obtained via email and phone, during business hours.; ; EasiPC also offer a fully managed service desk, providing further reactive support which can be provided at additional cost.; ; For customers who do not have onsite support an additional onsite support service can be provided at additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: EasiPC will provide a fully managed onboarding experience, managed by the Cloud Deployment team and following PRINCE2 project management processes.; ; During initial consultancy, the EasiPC Cloud Deployment team will build a bespoke onboarding process defined by the exact service requirement.; ; During onboarding, EasiPC will provide support and training, including but not limited to electronic resources, workshops and webinars.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: In the event the service is no longer required, a termination of service can be requested 60 days in advance of the renewal date.; ; During offboarding (at the end of contract) all data and virtual machine exports will be provided for download for a period of 30 days. The export of data and virtual machines are included within the contract costs, however any migration services required are chargeable at the EasiPC day rate.
• End-of-contract process: Once the contract reaches it's end date, all data is exported and made available to the customer for 30 days. After 30 days, all data, user accounts and access is permanently deleted.

Using the service

• Web browser interface: No
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: Each customer has their own virtual private network and instances, these are managed by the AWS Hypervisor which guarantees customer separation. ; ; All instance usage is actively monitored and where system usage is nearing capacity the instance type is changed during planned maintenance.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Number of active instances
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Amazon Web Services (AWS)

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • System State
  • Full backups of the virtual machine
• Backup controls: No user control is given to the backups, the daily backups are for the system state of the virtual machines only and no user data is included in the scope. User data backups can be provided at additional cost.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: VPC segregation

Availability and resilience

• Guaranteed availability: Amazon Web Services provide a 99.5% uptime SLA
• Approach to resilience: Using AWS EasiPC deliver the solution from multiple datacentres. The service is deployed ensuring multiple availability zones are used to ensure downtime risks are limited.
• Outage reporting: A Public dashboard, email alerts, Twitter service status updates

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: All access to EasiPC services are controlled by leveraging a combination of the following:; ; Complex Username and Password; Multifactor authentication; IP restrictions; UAC (User Access Control) lists; Firewall
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: EasiPC is compliant with ISO 27001 and certified Cyber Essentials Plus. All services that EasiPC have developed and deployed have been subject to strict security testing.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: EasiPC uses the ITIL change management processes for all services and all configuration items are controlled by the process. ; All change requests are managed by an internal CAB who support and work with other teams within EasiPC, ensuring changes are carried out following the ITIL standards. The CAB ensure all change requests and subsequent changes are recorded and carried out successfully.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: EasiPC leverage vendor support services to ensure current guidance and and recommendations are followed to reduce vulnerabilities.; ; All systems are patched in accordance with vendor guidelines and within 14 days where they are non critical.; ; Where critical patching is required, additional emergency maintenance windows my be required. Customers are alerted via direct notifications (email and or phone call) to allow for patching; ; All patches are tested prior to being deployed to the production environment.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All EasiPC systems are automatically monitored 24/7 using industry standard RMM and network tools. Alerts are automated and real time events and logs are reported to the service desk where they are handled by our ITIL aligned service desk team.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: EasiPC provide ITIL aligned incident management through our service desk team.; ; Incidents reported by phone, email or ticket portal are reviewed and a response and resolution are provided within the agreed timeframes. All responses and resolutions follow EasiPC's documented incident management process.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: Amazon Web Services (AWS)
• How shared infrastructure is kept separate: The AWS hypervisor enforces memory and process separation between virtual machines.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Full details of Amazon Web Services commitment to energy efficiency can be found here: https://aws.amazon.com/about-aws/global-infrastructure/

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  EasiPC are committed to reaching net zero by 2050 in alignment with the government strategy. ; ; Our approach to achieving this is based on working with sustainable partners and suppliers as well as ensuring our own internal process having sustainability in mind. ; ; Through our partnerships with AWS and Microsoft, and our own internal cloud first approach, all of our solutions contribute to energy efficiency. Both AWS and Microsoft have committed to 100% renewable energy by 2025, net-zero by 2040, water positive by 2030 and zero waste by 2030.

Pricing

• Price: £250 to £10,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@easipc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.