Idox Software Limited

Geospatial Platform as a Service (a thinkWhere service)

PaaS offers a cost effective way to manage geographic data and applications in the cloud. We manage infrastructure & load balancing providing access to a scalable geospatial platform. Access hosted and maintained PostGIS/GeoServer/MapProxy to securely store raster images, maintain your vector datasets, or create OGC-compliant data services as WMS/WFS.

Features

• A secure cloud platform service.
• Provision services quickly.
• Flexible, reliable, scalable and highly performant platform.
• 24/7 availability and data backups.
• Backed by dedicated Service Desk

Benefits

• Reduced operational costs.
• Data security and resilience are taken care of.
• PAYG pricing model.
• Proven platform already serving c.20 million requests / month.
• Backed by dedicated Service Desk.

£4,995 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@idoxgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

302267421817379

Contact

Jen.roberts@idoxgroup.com
0333 011 1200
frameworks@idoxgroup.com

Service scope

• Service constraints: Planned maintenance will be undertaken without disruption to live services. However, in the unlikely event that maintenance may affect live services, a maintenance period will be scheduled and communicated to customers in advance.
• System requirements: Ability to consume standards compliant HTTPS data feeds

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide a monitored Service Desk available from 08:30 to 17:30 Monday to Friday with the exception of Christmas Day, Boxing Day and New Year’s Day public holidays. ; ; Our target response time is in within 1 hour during these times. ; ; A case number and a priority will be allocated to the call by a member of our Service Desk and a target resolution date will be set according to call priority, as detailed in our Service Level Agreement.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Service Support Levels; Priority Nature of query / Target response time / Target resolution time: ; 1 - Urgent and major fault on the system affecting all users including system unavailability with no workaround / 1 hour / 4 hours.; 2 - Significant and/or non-urgent fault affecting many users e.g. specific functionality or data / 1 hour / 1 business day.; 3 - Minor fault with no significant impact on usage and/or request for support relating to functionality of a supported application / 1 hour / 4 business days.; 4 - Minor/cosmetic issue with workaround available or Request for support on longer term issue. / 1 hour / 7 business days.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Upon receipt of an order an assessment of platform configuration requirements, data volumes and expected level of usage is defined in collaboration with the customer, forming a data migration and platform configuration plan. We ensure migration of customer applications and data onto theMapCloud is as easy and straightforward as possible. This typically involves either uploading the data via the internet or the use of high capacity hard drives, depending on the individual requirement.
• Service documentation: No
• End-of-contract data extraction: Off-boarding from the service is achieved via a formal Service Desk cancellation process. This ensures any relevant user information is removed from the service and all user data is deleted. Account termination is conducted in line with the published terms and conditions of the service, and data destruction certificates are available upon request.
• End-of-contract process: We will arrange for customer access to the services to be removed upon expiry. All customer data removed from the platform and can be provided back to the customer if required. A data destruction certificate is available upon request.

Using the service

• Web browser interface: No
• API: Yes
• What users can and can't do using the API: The API offers a read-only HTTPS standards compliant access to map data. Customer access is setup by Idox and no changes can be made by the customer via the API.
• API automation tools:
  • Terraform
  • Other
• Other API automation tools: JFrog
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: TheMapCloud data services are architected to scale on demand based upon certain thresholds such as CPU and memory usage. This means no adverse effect on performance regardless of service demand.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics:
  • Service requests
  • Web service transactions
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Spatial Data Store
  • Customer Access Database
  • Virtual Machine Image Backups
• Backup controls: Customer users do not control the backups.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Hosting infrastructure provided by Amazon Web Services (AWS) provides security groups which are applied to all servers in the network.

Availability and resilience

• Guaranteed availability: Testing indicates availability of 99.8%. TheMapCloud platform is a highly available, scalable platform 24/7.
• Approach to resilience: TheMapCloud platform is architectured upon Amazon Web Services employing the Multi-Zone capability, meaning we have resilience fail-over to another physical data centre location if required.
• Outage reporting: Online 24/7 real-time monitoring systems instantly notify Idox staff in the unlikely event of unforeseen downtime. Any downtime is then communicated to customers via email.

Identity and authentication

• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Any internal management functions are not shared with customer users and restricted to internal use via user credentials. Access to our support desk is restricted via username and password.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 27/05/2021
• What the ISO/IEC 27001 doesn’t cover: Certification covers all functions and services of Idox Software Ltd.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All divisions of Idox, follow the ISO27001 accredited Information Security Management System of Idox Software Ltd. ; This ISMS covers all business functions including but not limited to, information systems, networks, physical environment, incident/threat management, project & contract management and personnel management. Information security awareness training is conducted to ensure policies are communicated and ongoing annual internal reviews and auditing is conducted to ensure processes are followed. The system and controls are also externally verified an certified annually as part of the ISO 27001 certification process. Risks raised through internal and external audits are reviewed at management meetings by the information security manager, the appropriate head of business and a board representative.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: IT change management processes are carried out using Change Requests and records are maintained within the Change Management system. All concerned parties are informed of the status of the request as changes or progress is made as applicable.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We monitor OWASP and various vendor alert sources for emerging vulnerability intelligence and patching data. A combination of web application scanning, host vulnerability scanning, and external perimeter proactively identifies any design, configuration, or patching weaknesses. When identified, any threats are assessed in context and where warranted, mitigations are implemented in accordance with their severity. These controls and processes are monitored as part of our ongoing ISMS/ISO27001 auditing programme.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Monitoring tools are used to measure server performance metrics as well as storage and network/bandwidth utilisation and unusual server/network/perimeter activity. The alerts from these systems are actively monitored and reviewed and any potential intrusion attempt is raised in line with our security incident reporting procedure for further investigation.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incidents or suspected incidents are raised to internal service desk and reviewed by the information security manager. They are allocated a risk reference, entered into the information security risk log and tracked until closure. In the case of major incidents, an Incident Response Team will be formed as required with key personal required to investigate and take necessary actions, and a major incident report will be produced.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: AWS Datacentres adhere to the EU code of conduct for energy-efficient datacentres. For more information please visit ; https://aws.amazon.com/about-aws/sustainability/

Social Value

• Fighting climate change:

  Fighting climate change

  Idox has adopted the metrics set out in the 3 scopes of the Greenhouse Gas Protocol. We have a target to achieve net zero carbon emissions for these scopes by 2040 by eliminating, reducing or offsetting carbon emissions.; ; In Scope 1: we will eliminate all equipment in offices which produce direct emissions and replace these with energy efficient, electric alternatives. We will eliminate emissions from company owned vehicles by replacing these with electric alternatives. ; ; In Scope 2: we will reduce electricity usage through Energy Savings Opportunity Scheme audits and will eliminate the purchase of electricity which does not come from renewable sources. ; ; In Scope 3: we will reduce business travel through remote working and on line collaboration tools. We will eliminate travel by private vehicles which produce emissions and we will offset emissions from public transport used for business travel and from hotel stays either by choosing operators offering direct offset or by engaging in a compensating carbon offset programme. We will eliminate waste by removing single use plastic products and reduce waste from our offices by ensuring effective recycling of waste, including paper and will offset any non-recyclable waste by engaging in a compensating carbon offset programme. We will eliminate waste from surplus equipment by passing this on for re-use in support of our social contribution wherever possible, where this is not possible we will reduce waste by fully recycling the equipment and we will offset residual emissions in a compensating carbon offset programme.; ; We are strengthening Idox’s performance as an all-round responsible business that makes a valuable contribution to society, has good governance embedded in its culture and processes, and is on target to achieve net zero carbon emissions.; Our gross GHG emissions of CO2 (tCO 2e) are reported yearly in our published Annual Report.
• Tackling economic inequality:

  Tackling economic inequality

  Idox is focused on building a sustainable business that will benefit its customers, employees, shareholders, wider society and the environment. We take our environmental, social and governance (ESG) responsibilities very seriously. We have implemented substantial changes across our business to create a more diverse, transparent and sustainable business. In future, we will do more to measure and drive our performance. ; ; How we will deliver social and economic benefits to Buyers and the wider community: We will address the social value requirements and the delivery of social and economic benefits to Buyers and their communities on a contract by contract basis. We understand that social value forms part of contract commitments to our public sector Buyers. We work collaboratively with customers to support the specific targets and outcomes that are a priority with their boundaries. ; ; Examples of social value we can deliver to our Buyers: We can: facilitate skills workshops; make financial donations to fund places on training courses, fund community projects that work to tackle economic inequality, reduce the digital skills gap and create training opportunities for those who face barriers to employment and/or who are located in deprived areas, and support educational attainment; donate used IT equipment to VCSEs to support people in deprived areas; provide work experience placements in some localities. ; ; We have a robust social value process and methodology which includes an annual review meeting where we can review our social value delivery performance with the Buyer. This annual review ensures we can understand the customer’s priorities and set appropriate targets for the year ahead, and continuously improve how we deliver social value, based on customer and community feedback and collaboration.
• Equal opportunity:

  Equal opportunity

  Diversity, Equality and Inclusion (DEI) are more than just words for us. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company that’s the right fit for every person inside of it. Our values and culture underpin our commitment to putting our people first. ; ; At Idox we foster both a top-down and grassroots approach where we strive to create workplaces that reflect the communities we serve, and where everyone feels empowered to bring their full, authentic self to work.; ; Our guidance to our employees and suppliers concerned with recruitment, training, promotion and service delivery is outlined in our Equality and Diversity Policy which covers our responsibilities under the Equalities Act and how we deliver them. We are happy to provide a full copy of the policy upon request.; ; Idox has established clear goals to get to a gender balanced workforce by 2027. In order to tackle the issue of under representation in leadership, Idox is particularly focused on increasing the proportion of women in the people-leader tiers of the business to both correlate with the gender ratio of the company in general and to support the overall reduction of the gender pay gap specifically. ; ; Our policies and initiatives that support Diversity, Equality and Inclusion include: Flexible working policy; Family friendly policies; Idox Elevate - a programme sponsored by Idox plc board members, committed to championing a truly inclusive culture; Pay Gap reporting - We publish our gender pay gap report annually on our website; Fair Pay - Idox is an accredited Living Wage Employer.

Pricing

• Price: £4,995 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A month's free trial access to theMapCloud Data Services can be requested.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@idoxgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.