Bot Defense (F5)
F5 Bot Defense is designed to deliver highly effective protection against malicious bot attacks. Leveraging unparalleled analysis of devices and behavioral signals, this service unmasks automated bot activities, ensuring your applications and websites remain secure from sophisticated bot threats.
Features
- Bot detection and classification
- Behavioral analysis
- Real-time threat intelligence
- Customizable policies
- API protection
- Granular control and reporting
- Native integration with F5 solutions
- Scalability and performance
Benefits
- Highly effective bot mitigation
- Comprehensive threat protection
- Real-time mitigation
- Reduced false positives
- Customizable policies
- Scalability and performance
- Native integration with F5 solutions
- Expert support and services
- Improved application performance and availability
Pricing
£1,000 a licence
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
3 0 4 9 6 6 4 9 3 7 0 0 0 0 7
Contact
FullProxy Ltd
Chris Templeton / Ewan Ferguson
Telephone: 0141 291 5500
Email: g-cloud@fullproxy.com
Service scope
- Service constraints
- None
- System requirements
-
- Requirements dependent upon environment in which products are deployed
- See vendor website or documentation for details
- Minimum requirements are available at F5.com
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Response time SLAs are negotiable with the client
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- N/A
- Web chat accessibility testing
- N/A
- Onsite support
- Yes, at extra cost
- Support levels
- Access to F5 Support differs with contract purchased. F5 Support are available 24x7x365
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Pre-sales consultancy
Online training
User documentation - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- No user data is retained as part of the service.
- End-of-contract process
- Renewal notice issued 90 days prior to contract end date.
Using the service
- Web browser interface
- Yes
- Using the web interface
- F5 can provide documentation on the web interface upon demand.
- Web interface accessibility standard
- WCAG 2.1 AAA
- Web interface accessibility testing
- N/A
- API
- Yes
- What users can and can't do using the API
- Configuration, Analysis
- API automation tools
- Terraform
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
- Manual
- Independence of resources
- The underlying resources (CPU and Memory) are under the control of the client and can be extended if required. The product is sold based on per instance therefore a client may have to purchase multiple instances if usage goes beyond initially anticipated levels.
- Usage notifications
- Yes
- Usage reporting
-
- API
- SMS
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- HTTP request and response status
- Memory
- Network
- Number of active instances
- Reporting types
-
- API access
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- F5
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Never
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- No
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Availability of F5 Bot Defense is the responsibility of the client
- Approach to resilience
- Available on request
- Outage reporting
- Email alerts/SMS API Alerts
Identity and authentication
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Role based access control
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
- Devices users manage the service through
- Dedicated device over multiple services or networks
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS International Ltd
- ISO/IEC 27001 accreditation date
- 30/11/2022
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- All staff comply with FullProxy's own information Security Policy
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- F5 can provide documentation on their configuration and change management approach on request.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- F5 can provide documentation on their proactive monitoring approach on request.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- F5 can provide documentation on their proactive monitoring approach on request.
- Incident management type
- Supplier-defined controls
- Incident management approach
- F5 can provide documentation on their proactive monitoring approach on request.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- FullProxy's EU Code of Conduct for Energy Efficient datacentres can be supplied upon request.
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
FullProxy's position on social values can be provided upon requestCovid-19 recovery
FullProxy's position on social values can be provided upon requestTackling economic inequality
FullProxy's position on social values can be provided upon requestEqual opportunity
FullProxy's position on social values can be provided upon requestWellbeing
FullProxy's position on social values can be provided upon request
Pricing
- Price
- £1,000 a licence
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- A free or trial version/PoC can be requested from FullProxy. More details can be provided upon request.