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FullProxy Ltd

Bot Defense (F5)

F5 Bot Defense is designed to deliver highly effective protection against malicious bot attacks. Leveraging unparalleled analysis of devices and behavioral signals, this service unmasks automated bot activities, ensuring your applications and websites remain secure from sophisticated bot threats.

Features

  • Bot detection and classification
  • Behavioral analysis
  • Real-time threat intelligence
  • Customizable policies
  • API protection
  • Granular control and reporting
  • Native integration with F5 solutions
  • Scalability and performance

Benefits

  • Highly effective bot mitigation
  • Comprehensive threat protection
  • Real-time mitigation
  • Reduced false positives
  • Customizable policies
  • Scalability and performance
  • Native integration with F5 solutions
  • Expert support and services
  • Improved application performance and availability

Pricing

£1,000 a licence

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@fullproxy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 0 4 9 6 6 4 9 3 7 0 0 0 0 7

Contact

FullProxy Ltd Chris Templeton / Ewan Ferguson
Telephone: 0141 291 5500
Email: g-cloud@fullproxy.com

Service scope

Service constraints
None
System requirements
  • Requirements dependent upon environment in which products are deployed
  • See vendor website or documentation for details
  • Minimum requirements are available at F5.com

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response time SLAs are negotiable with the client
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
N/A
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Access to F5 Support differs with contract purchased. F5 Support are available 24x7x365
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Pre-sales consultancy
Online training
User documentation
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
No user data is retained as part of the service.
End-of-contract process
Renewal notice issued 90 days prior to contract end date.

Using the service

Web browser interface
Yes
Using the web interface
F5 can provide documentation on the web interface upon demand.
Web interface accessibility standard
WCAG 2.1 AAA
Web interface accessibility testing
N/A
API
Yes
What users can and can't do using the API
Configuration, Analysis
API automation tools
Terraform
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
The underlying resources (CPU and Memory) are under the control of the client and can be extended if required. The product is sold based on per instance therefore a client may have to purchase multiple instances if usage goes beyond initially anticipated levels.
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
F5

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Availability of F5 Bot Defense is the responsibility of the client
Approach to resilience
Available on request
Outage reporting
Email alerts/SMS API Alerts

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
Role based access control
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password
Devices users manage the service through
Dedicated device over multiple services or networks

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS International Ltd
ISO/IEC 27001 accreditation date
30/11/2022
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All staff comply with FullProxy's own information Security Policy

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
F5 can provide documentation on their configuration and change management approach on request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
F5 can provide documentation on their proactive monitoring approach on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
F5 can provide documentation on their proactive monitoring approach on request.
Incident management type
Supplier-defined controls
Incident management approach
F5 can provide documentation on their proactive monitoring approach on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
FullProxy's EU Code of Conduct for Energy Efficient datacentres can be supplied upon request.

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

FullProxy's position on social values can be provided upon request

Covid-19 recovery

FullProxy's position on social values can be provided upon request

Tackling economic inequality

FullProxy's position on social values can be provided upon request

Equal opportunity

FullProxy's position on social values can be provided upon request

Wellbeing

FullProxy's position on social values can be provided upon request

Pricing

Price
£1,000 a licence
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A free or trial version/PoC can be requested from FullProxy. More details can be provided upon request.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@fullproxy.com. Tell them what format you need. It will help if you say what assistive technology you use.