Baseel Limited

Cloud hosting/migration/optimisation/ management services

Baseel Limited can offer cloud hosting services with key cloud services such as Azure, AWS and Google Cloud. We can help companies to migrate their on-premises environment to the selected cloud environment. We also provide cloud optimisation and management services including migration from one provider to the other.

Features

• Partnering with the leading cloud brands Azure, AWS, Google Cloud
• Architecting the solution through assessment of the business needs
• End to end cloud migration services
• Full spectrum of managed services, operational and security management
• Optimising the existing cloud environment to make it cost effective
• Sizing the cloud environment and designing optimised cloud environment
• Improved business orientation through process re-engineering

Benefits

• Clear visibility on the cloud migration costing and benefits
• Compliance with industry standards with optimum cost and efforts
• Our approach ensures repeatability and consistency
• Can offer a complete hands off approach for the clients
• Continuous cloud optimisation model
• Better management reporting
• Secured environment

£50 to £1,000 a server a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paresh@baseel.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

316687610770073

Contact

Paresh Deshmukh
07825362359
paresh@baseel.co.uk

Service scope

• Service constraints: None
• System requirements: None - we are flexible to accomodate client needs

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Depending on the client needs our SLAs and Costing Vary
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We are flexible as per the client needs
• Web chat accessibility testing: We have used industry standard chat solutions such as Microsoft Teams
• Onsite support: Yes, at extra cost
• Support levels: We are flexible - depending on the client needs we can design the support levels
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Understanding the business, explaining onboarding process, training , focused handholding sessions
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Word
• End-of-contract data extraction: It depends on how the client wants to extract their data. we are flexible on the data extraction services.
• End-of-contract process: We are extremely flexible on the services and can address client needs in the contract

Using the service

• Web browser interface: Yes
• Using the web interface: We are flexible and can design the web interface as per the client needs
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: We are flexible and can design the web interface as per the client needs
• Web interface accessibility testing: We are flexible and can design the web interface as per the client needs
• API: Yes
• What users can and can't do using the API: We are flexible and can design the API as per the client needs
• API automation tools:
  • OpenStack
  • SaltStack
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: We are flexible and can design the command line interface as per the client needs

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: We provide industry standards cloud services such as Azure, AWS and CGP and ensure the required elasticity is maintained
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS
  • Other
• Other usage reporting: Call

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics: Network components such as firewalls
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft - Azure, AWS, Google Cloud

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Everything as per the client needs
• Backup controls: Users are asked for the required backup schedule and requirements and data. As per the user needs backup services are configured
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We are flexible to meet the client needs
• Approach to resilience: We go for standard cloud providers such as Azure, AWS and CGP. They have a resilient setup
• Outage reporting: A public dashboard; an API; email alerts

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access restrictions are done through role-based access controls. Technical controls are implemented for the access restrictions
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: We follow ISMS framework (ISO27001) as well as NIST and CSA CCM version 3.0, where applicable

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We have our configuration and change management process complying with ISO27001 and NIST framework
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We conduct regular risk assessments and vulnerability scans, and pen testing of our environment. ; we have a strong patch management process in which the high risk and critical patches are applied within 7 days and other patches are applied maximum within a month. ; we get information about potential threats from various security product providers
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We have logging and monitoring mechanisms setup to identify the potential compromises. ; once alert is raised, we investigate the alert and assess the impact to take action based on the risk level. we can respond to an incident as soon as we are alerted
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Yes we have a predefined process aligned to NIST and ISO27001 standard. ; users report incidents to our incident mail id ; incident reports are provided to the required and relevant stakeholders through email

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Hyper-V
• How shared infrastructure is kept separate: We establish separate instances of the cloud environment for different clients. ; for shared instances this is achieved through firewall and network segregation controls

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: We partner with Azure, AWS and CGP who comply with these standards

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  We encourage employees to work from home and avoid travel as much as possible. This ensures zero emissions, a reduced carbon footprint, and less traffic congestion. In our CSR activities, our key focus is on the environmental aspects, and we encourage our staff to undertake activities such as tree planting. ; We also choose suppliers and partners who prioritise sustainability, opting for products and services with lower environmental footprints.; We are Collaborating with other organisations, NGOs, governments, and communities to amplify efforts and create synergies for addressing climate challenges.

  Tackling economic inequality

  We are working very closely with startups and small businesses to ensure they benefit from our services through our most cost-effective service offerings. We are also involved in establishing training courses at a discounted price to help those who are struggling to upgrade their skills. ; We focus on creating a diverse supply chain across multiple countries, including Asia, MENA, the UK, and Europe. This includes consultants, small companies, startups, and SMEs.

  Wellbeing

  We undertake regular activities to ensure the happiness and well-being of our employees are maintained well. These activities include social meetings, 1:1 talks, and encouraging hobbies. ; We also conduct multiple motivational talks with the employees. ; We encourage our staff to undertake social and community activities.

Pricing

• Price: £50 to £1,000 a server a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We are flexible and need to discuss this with the client

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paresh@baseel.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.