3DoT Solutions

DCO CSOC Cloud Protective Monitoring

The “DCO CSOC Cloud Protective Monitoring” service provides industry best practice services to monitor and protect cloud services in both public and private cloud hosting environments and tenants. Architecture and consultancy for these environments can also be provided to ensure a holistic security offering.

Features

  • Protective monitoring of corporate cloud services
  • CSOC integration of public cloud security technologies e.g. Sentinel
  • Provision of appropriate security technologies within cloud native environment
  • DCO CSOC Cloud Protective Monitoring
  • Compliant with NCSC Security operations centre (SOC) buyers guide
  • Monitoring of log and full packet capture and UEBA

Benefits

  • Enhanced visibility of public cloud services
  • Enablement of Defensive Cyber Operations activity in cloud environment
  • Compliance with multiple standards including NIST and ISO
  • Fulfils ambitions of NCSC 10 steps to cyber secuurity
  • Demonstration of multiple standards compliance for negligence including GDPR
  • Ability to detect Insider Threat via UEBA risk scoring

Pricing

£595 to £1,895 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@3dot.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

3 1 8 1 3 3 4 7 2 2 5 7 0 3 5

Contact

3DoT Solutions Michael
Telephone: 0870 314 3368
Email: info@3dot.co.uk

Service scope

Service constraints
N/A
System requirements
Compute requirements predicated on monitoring scale

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 hour triage period
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
Standard support offering of Monday to Friday 0900 – 1700. Phone response within four hours. Additional support can be provided for an extra cost, this is variable but designed to meet the customer needs up to dedicated 24/7 support.
Support available to third parties
No

Onboarding and offboarding

Getting started
The service is extensively documented and fully training is provided to any client during the onboarding process
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Office
End-of-contract data extraction
Data is retained within public cloud offerings, therefore data extraction is not required on contract exit
End-of-contract process
There are no specific requirements for contract exit, as the service runs entirely in public cloud offerings.

Using the service

Web browser interface
Yes
Using the web interface
Full connectivity to service via web interface
Web interface accessibility standard
WCAG 2.1 AAA
Web interface accessibility testing
None
API
Yes
What users can and can't do using the API
Full connectivity to service via API
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • Puppet
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Managed contention ratio and reliance on hyperscale cloud offerings
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
Anything included in the live service offering
Backup controls
Per request to service operations team
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Guaranteed availability. Availability requirements are agreed with the customer on service commencement. Service credits can be issued for non-compliance if required.
Approach to resilience
Service resilience information available on request.
Outage reporting
Outage reporting agreed with each individual client based on their needs, but can include dashboard/APIs/emails/month reports etc

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Full and authoritative identity and access management is enforced, including disabling of common accounts such as admin/guest.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
NIST / Cyber Essentials
Information security policies and processes
3Dot Solutions has a full set of security policies and processes defined via an ISMS

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Full change and configuration management is offered for this service in accordance with ITIL guidlines
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
3Dot Solutions operates a robust Threat and Vulnerability Management process and set of procedures. Threat Intelligence is routinely monitored and patching in line with industry best practice timescales.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
3Dot Solutions offers a full protective monitoring service, as required by clients as part of the service offering, or can feed logs or other data into an existing SOC service, if this is more preferable to the client.
Incident management type
Supplier-defined controls
Incident management approach
3Dot Solutions Incident Management processes align to the NCSC best practice

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
All DC provision mandated against EU CoC

Social Value

Fighting climate change

Fighting climate change

3Dot Solutions gCloud offering aims to support the fight against climate change by advising and influencing stakeholders in the adoption of cloud prevalence, leading to a reduction in data centre single usage HVAC. This includes promoting less reliance on hardware based appliances in favour of software or container based solutions where multiple roles can be combined to reduce carbon emissions.
Covid-19 recovery

Covid-19 recovery

3Dot Solutions gCloud offering aims to promote new ways of working by recommending, promoting and assisting in the delivery of cloud based solutions which offer new, yet secure, access and delivery of services through appropriate technology. This includes the ability to increase remote working on classified data and systems.
Tackling economic inequality

Tackling economic inequality

3Dot Solutions is committed in all aspects of its business to support and foster the next generation of workforce, by creating and providing relevant opportunities in high growth areas such as the services offered through this gCloud offering. This is achieved through supporting opportunities presented through the likes of the Generation nonprofit organisation.
Equal opportunity

Equal opportunity

3Dot Solutions is an equal opportunities supplier, and does not prejudice employment decisions relating to disability, disadvantaged or minority groups.
Wellbeing

Wellbeing

3Dot Solutions promotes healthy wellbeing through its method of deliverable based work, placing emphasis on a strong life and work balance, especially in a post pandemic work setting. Particular emphasis is placed on mental wellbeing, where regular activities outside of the working environment are arranged alongside encouragement to talk about difficult problems whether that be professional or personal.

Pricing

Price
£595 to £1,895 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Trial periods and POV are available on request.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@3dot.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.