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WhenFresh Limited

WhenFresh Property Data Bureau

Hosted property database

Features

  • RESTful API interrogating UK property information
  • Royal Mail PAF
  • Ordnance Survey UPRN
  • Property Title Number
  • Property Research
  • Property description information
  • Property pricing and valuation information
  • Property risk information
  • Property listings and transaction information
  • Property Sales and Rental Information

Benefits

  • real time UK property information and insight
  • automated decisioning
  • reduction of manual processes and interventions
  • single location of UK property information
  • desktop research decision support
  • online surveying capability
  • fraud identification
  • enhance debt recovery
  • local authority property insight
  • housing condition support

Pricing

£0.01 to £10.00 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Helen.Morley@whenfresh.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 3 0 4 1 4 6 7 2 3 8 5 5 8 8

Contact

WhenFresh Limited Helen Morley
Telephone: +44(0)2079935818
Email: Helen.Morley@whenfresh.com

Service scope

Service constraints
24/7 Service has 99.35% availability
Includes regular weekly update window at 14:00 UK time every Saturday
System requirements
  • No specific licenses required.
  • For .NET implementations, a NuGet package is available.
  • Other languages require an HTTP capability.
  • http://docs.api.whenfresh.com/overview/overview.html

User support

Email or online ticketing support
Email or online ticketing
Support response times
UK office hours 09:00 to 17:00
Best endeavours outside of these hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
No
Onsite support
No
Support levels
Default support package provides a 3 line triage in UK business hours with a support request response SLA of 1 business day days. Greater support levels are available subject to arrangement
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide user documentation

http://docs.api.whenfresh.com

and can arrange for online training if required.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Data extraction will be covered by contract
End-of-contract process
PAUL

Using the service

Web browser interface
No
API
Yes
What users can and can't do using the API
Users can set up the service by following these documents held here:
http://docs.api.whenfresh.com/overview/overview.html
API automation tools
Terraform
API documentation
Yes
API documentation formats
  • HTML
  • Other
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Max request per second is on Average 2,000 rps. Hard limit of 10,000 rps per account at which point alerting will kick in.
If clients are going to be pushing a large volume of traffic through they should alert us so we can maximise the servers
Usage notifications
Yes
Usage reporting
  • API
  • Email

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
No

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Level of availability is 99.35% - includes regular weekly update window at 14:00 UK time every Saturday
SLAs are available on request and can be defined by contract.
Service credits - 10% of the monthly charges for missing the availability and response time levels
Approach to resilience
Available on request
Outage reporting
A public dashboard
an API
email alerts

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels
2 factor authentication using Okta
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
17/07/2018
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have a Information Security Policy which we can supply on request.
The board of directors has created an Emergency and Response Team (ERT) to both assess and identify the main risks to the business, from IT System malfunctions, utility failures (such as the internet, electrical and phone lines) natural disasters, malicious acts to sabotage and terrorism. Once identified the ERT have also paired up the potential disaster with a solution to ensure that WhenFresh runs as smoothly as possible.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The only person that has access to Production systems and services is the Technology Director. All changes to production must be agreed by the Technical Director and the Commercial Director prior to implementation.
Vulnerability management type
Undisclosed
Vulnerability management approach
Any threats are assessed and managed by AlertLogic - patches can be deployed within 24 hours
Pen tests are performed annually
Protective monitoring type
Undisclosed
Protective monitoring approach
Systems are monitored by AlertLogic. All access to production sytems is removed.
Incidents are responded to immediately
We have a Business Continuity Policy available upon request.
Incident management type
Undisclosed
Incident management approach
We have a Business Continuity Policy and Information Security Policy available on request which sets out incident management process,

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
KVM hypervisor
How shared infrastructure is kept separate
Dedicated servers

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
All data is held on Rackspace and AWS

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

We are involved in supporting green energy initiatives in the lending space ie Green mortgages , through our data.

Pricing

Price
£0.01 to £10.00 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Sample data. 90 day analysis and evaluation period

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Helen.Morley@whenfresh.com. Tell them what format you need. It will help if you say what assistive technology you use.