INTEGRITY360 LIMITED

CyberArk VENDOR PAM

CyberArk Alero is specifically designed to provide fast, easy ,secure privileged access for remote vendors and users that need to access critical internal systems managed by CyberArk. The cloud-based, multifactor authentication provided with Alero leverages biometric capabilities from smartphones which in turn allows authorized remote users just-in-time secure privileged access.

Features

• Implement Zero-Trust access for remote users to CyberArk CorePAS.
• Streamline access to CyberArk by removing the need for VPNs
• Simply access for remote users to CyberArk.
• Simply and automate provisioning and deprovisioning of users.
• mprove visibility over external user activity.

Benefits

• Connect remote users directly into CyberArk without VPN/VDI
• Automatically provision and deprovision CyberArk users
• Help enforce Just-in-Time and Zero Trust models
• Provide passwordless access to users
• Increase accountability of CyberArk users by ensuring a unique username
• Remove the need to deploy web-facing components in the DMZ

£374 a user

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

332521196205378

Contact

Paul Momirovski
+44 20 3397 3414
bidreviewboard@integrity360.com

Service scope

• Service constraints: CyberArk Alero is used to give access to CyberArk PAS only.
• System requirements:
  • CyberArk PAS v10.3 and above.
  • CyberArk PSM HTML5 gateway.
  • HTML 5 compatible browser.
  • A smartphone running iOS10 or later or Android6 or later.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 24x7 Helpdesk support; Professional Services for deployment and post-installation modifications; Technical Account Management as an ongoing service; Customer Success assistance to guide the PAM Program
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CyberArk provides detailed documentation on the CyberArk Docs site. CyberArk and it's partners can also provide Professional Services to new and existing customers for this purpose.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is made available upon request.
• End-of-contract process: After a specified period of time the tenant and the data is holds is deleted from the cloud service.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can use the web interface to authenticate themselves and access a CyberArk PAS deployment, retrieve credentials, initiate privileged sessions, and view audit records and recordings.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Access to the web interface is through invite and then via a smartphone that uses biometric authentication
• Web interface accessibility testing: Not applicable.
• API: Yes
• What users can and can't do using the API: The Alero APIs enable you to automate tasks that are usually performed manually in the Alero console. Such tasks include provisioning and de-previsioning users and accessing audit data for review in a third party system
• API automation tools: Other
• Other API automation tools:
  • ITSM/IAG solution can be used to provision and deprovision access
  • SIEM or other reporting tool to pull user audit
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• Command line interface: Yes
• Command line interface compatibility: Other
• Using the command line interface: Manage the Alero Connector and view information about its status

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Each customer is provisioned a single tenant separated by schema to ensure security and continuity of tenant. Tenants are hosted on an AWS cloud service which scales with demand. CyberArk makes use of 3 availability zones in AWS to ensure uptime. In addition, users can be segregated into sets based on their demands, each set is a discrete instance with associated resource.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: CyberArk

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: CyberArk uses advanced encryption algorithms to protect data at rest.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Communication between the Alero Cloud Service and the Alero Connector is held inside two layers of encryption by passing the existing TLS session over SSH, which fully secures the tunnel into the client environment. There is no connection between the CyberArk network and the Alero Cloud Service.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: CyberArk uses advanced encryption algorithms to protect data at rest and DLP to restrict data access to intended audience.

Availability and resilience

• Guaranteed availability: 99.95%
• Approach to resilience: Alero is deployed on an AWS platform and resides on three different Availability Zones (AZ), in a case of outages in one of the AZ data-centers. Each AZ includes the application and all the supported entities that are required for the proper functionality of the solution, and monitoring
• Outage reporting: In system notification

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Other
• Other user authentication: Users are invited to use the Alero service by an admin. They are then required to register using their smartphone and the biometrics stored on this device. When they need access to Privilege using CyberArk a second invite is sent. Using a combination of their biometrics and a unique QR they authenticate using 2 factors to join access to a HTML5-hosted privileged session.
• Access restrictions in management interfaces and support channels: Access is restricted only to those who are invited and can be limited to a specific time period.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: Users are invited to use the Alero service by an admin. They are then required to register using their smartphone and the biometrics stored on this device. When they need access to Privilege using CyberArk a second invite is sent. Using a combination of their biometrics and a unique QR they authenticate using 2 factors to join access to a HTML5-hosted privleged session.
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Standards Institute Israel
• ISO/IEC 27001 accreditation date: 31/12/2020
• What the ISO/IEC 27001 doesn’t cover: Not applicable - the certificate is applicable to Business processes: Research, development, sales and support of information security solutions and technologies.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 31/12/2020
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not applicable - CyberArk’s products are listed as level 1 on the Cloud Security Alliance’s Security Trust Assurance and Risk (STAR) registry. This encompasses key principles of transparency, rigorous auditing, cloud security, and privacy best practices. This information can be found here: https://cloudsecurityalliance.org/star/registry/cyberark/.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 certified
  • NIST 800
  • FIPS 140-2
  • VPAT 508
  • NISA certified

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CyberArk has the following additional accreditations: ISO 9001, Common Criteria, NISA Certified, VPAT 508, FIPS 140-2, NIST 800 & SOC2 certified.
• Information security policies and processes: Information security is an essential part of CyberArk’s business that every worker must support. Guidance, direction, and authority for all InfoSec activities are centralised in the Information Security Department. The Information Security Policy defines documentation and process requirements to maintaining availability, integrity and confidentiality of CyberArk data and systems.; ; CyberArk publishes InfoSec policies to all employees and relevant external parties. The policies – reviewed annually - assure that:;  information is consistently protected according to sensitivity, value and criticality.;  information is used only for the business purposes.;  CyberArk meet or exceed the protections found in existing laws & regulations.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Supplier-defined controls
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As opposed to other cloud service providers who only provide a service but use 3rd-party technologies, CyberArk developed all the technologies it uses from scratch and only uses standard servers and routers (no 3rd-party technologies). This allows much more flexibility and rapid reaction to new threats and attack vectors as we do not have to wait for updates and patches – we do them ourselves immediately. In order to fight todays sophisticated and constantly changing attack patterns we have CyberArk’s 24x7 SOC - manned with security experts that can handle any attack in real time.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request
• Incident management type: Supplier-defined controls
• Incident management approach: We have defined process of incident response and an incident response team whose responsibilities include: Analysis of the security issue risk (based on Severity Matrix and CVSS), remediation and recommendation. SLA of handling the issue according to the risk level. In case the decision is to fix, the fix is like any standard feature\bug development, including validation (QA) and automation. Security bulletin - in case a security issue found risky, and requires patch, we have a mechanism of publishing "security bulleting" to our customers. This bulletin contains explanation of the issue, and mitigation steps (including patch if needed).

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: CyberArk SaaS solutions are hosted on AWS. AWS is continuously working to increase the efficiency of our facilities, and our scale allows us to achieve higher resource utilization and efficiency than typical on-premises data centers. When possible, we incorporate direct evaporative technology for cooling our data centers, reducing energy and water consumption. During cooler months, outside air is directly supplied to the data center without using any water. During the hottest months of the year, outside air is cooled through an evaporative process using water before being pushed into the server rooms, and we have optimized our cooling systems to minimize water usage. AWS has also demonstrated our commitment to water stewardship by using reclaimed or recycled water instead of potable water in multiple regions, and we are working with local utilities to expand the use of reclaimed water.

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We recognize the importance of reducing our impact on the environment and maximizing sustainable business practices. As an enterprise software company, our environmental footprint is smaller than organizations of comparable size in other industries. Most of our IT infrastructure runs in a public cloud environment, which reduces our total environmental impact dramatically. As we think about our data center planning, one of the considerations that we take into account is the environmental footprint and our overall computing capacity, which includes moving 85% of our applications to SaaS. In early 2021, we expanded our local efforts and created a global environmental team to implement a more comprehensive environmental employee-led stewardship program, an important part of our ESG Program. The Nominating and Corporate Governance Committee has oversight over our Environmental Stewardship as part of the ESG Program.

Pricing

• Price: £374 a user
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.