Datahive
Datahive is a fully managed backup service which safeguards your company files & emails from loss, theft or corruption. Its simplicity, performance & encryption features deliver true peace of mind by eliminating human error, downtime & unauthorised access.
Features
- Datahive can be loaded on existing hardware
- Data encrypted using AES 256-bit in flight & at rest
- Near ZERO human intervention required
- Data manageable via software client or online portal
- All updates are automatic & free
- All data is replicated across multiple secure data centres
- UK technical email & telephone support included
- Scalable storage up or down in minutes
- All data is held in ISO27001 accredited, UK data centres
- Vitanium have over 15 years experience in delivering business backup
Benefits
- Able to save money as no additional expenditure is required
- Data is protected from prying eyes both internal & external
- Eliminates the risk of missed backups
- Your data is highly accessible & restorable anytime, anywhere
- You save time and ongoing cost of management & implementation
- Data is safe, always available & can always retrievable
- Quick response to support requests minimising impact on backups
- Quickly & easily increase storage avoiding risk of missed backups
- Confidence that data is stored in highly secure locations
- Confident that you're working with a highly knowledgeable backup provider
Pricing
£0.07 a gigabyte a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
3 4 1 5 3 1 0 1 6 2 5 0 9 5 7
Contact
VSL
Eleanor Poulter
Telephone: 0345 258 1500
Email: info@vitanium.com
Service scope
- Service constraints
- NA
- System requirements
-
- Internet connectivity for offsite backups
- Windows Server 2008 and above
- Ubuntu 14.04 LTS onwards
- FreeBSD 9.0 onwards
- Mac OSX 10.7.3 and above
- Microsoft Exchange server 2007/2010/2013/2016 for Exchange backups
- Hyper V Server 2008 onwards
- VMWare ESXi Server 5.x onwards
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Messages will be responded to within 4 hours during working office hours. Messages are not monitored over the weekend, and will be dealt with on Monday.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
-
Users are able to allocate their query to either support or sales dept. this then alerts the appropriate dept.
Messages can also be sent when business is 'offline' (outside working hours) these will then be saved and dealt with when office hours resume.
Users are able to leave a detailed message, email, telephone details. - Web chat accessibility testing
- NA
- Onsite support
- No
- Support levels
- All backup plans include phone, email and live chat technical support with a 4 hour SLA to first response.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Users have access to user documentation, unlimited telephone/email support for set up, and support knowledge base. Free trials are offered to allow customers to thoroughly test the product. We also have video demos available.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Data is securely encrypted, and at the end of the contract completely removed from our systems. There is no functionality to export this to other backup providers. Users can restore all of their data up until the point the contract ends, should they wish.
- End-of-contract process
-
Data is held for the remaining period of the contract, up until the renewal date.
Should the contract not be renewed, all data is removed from our systems.
Using the service
- Web browser interface
- Yes
- Using the web interface
-
Users can login to the web interface and add, remove and manage backup sets. This includes all software settings including changing backup sources, schedules, retention and email contacts. Backup reports can be viewed for the lifetime of the account.
It is not possible to restore files from the web interface, however a restore client is provided. - Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- The online interface is accessible to users with Backup Manager credentials., via a standard web browser. They can modify all software settings including backup sources, schedules, retention and email contacts. Backup reports can be viewed for the lifetime of the account.
- Web interface accessibility testing
- NA
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- No
- Independence of resources
- Adequate resources are provided in our data centres to cope with maximum demand, for example bandwidth. This is regularly monitored and increased if needs be.
- Usage notifications
- Yes
- Usage reporting
Analytics
- Infrastructure or application metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Files & folders
- Virtual – Hyper-V, VMWare, AHV
- Cloud – Microsoft 365, AWS, Azure
- Physical – Windows, Linux, UNIX, Mac
- Applications – Microsoft Exchange, Microsoft SQL, MySQL, MariaDB, Active Directory
- NAS – SMB, NFS, Synology, QNAP
- Backup controls
- Online Backup Manager is a client application installed locally, through which all schedules and configuration can be set. This can also be done through the web browser whereby the configuration is pushed to the client.
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users schedule backups through a web interface
- Backup recovery
- Users can recover backups themselves, for example through a web interface
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- Other
- Other protection within supplier network
- All data is military grade 256bit AES encrypted within our network so is not visible to staff. Access to servers is protected with secure VPN's and remote access.
Availability and resilience
- Guaranteed availability
-
Service availability is guaranteed at 99.97%. If the service is unavailable beyond this, 10% of the monthly fee is credited.
For restoring Data, if the user is unable to begin restore within 3 hours, 25% of the fee is credited. If the user is unable to begin restore within 6 hours, 50% of the fee is credited. If the user is unable to begin restore within 12 hours, 100% of the fee is credited.
For support queries, failure to respond to users call within 1 hour or Technical Support Engineer failing to deal with a request within 4 hours has 10% of the monthly fee credited. - Approach to resilience
-
The Datahive service has been designed so that there are no single points of failure. To achieve this multiple diversely situated server clusters have been implemented. The server clusters are split between at least 2 physical sites, and have multiple power supplies, multiple network cards, and mirrored hard drives. The storage networks within both geographic clusters are in a RAID Z2 (equivalent to Raid 6) configuration with provisioned spare disks. All data is mirrored between at least 2 sites.
There are multiple links between sites, taking different routes and with different presentation points to each building. Networks within sites are fully resilient, utilising multiple links between servers, switching and storage. Internet connectivity is provided via multiple Internet connections, supplied by different ISPs. The networks are protected with multiple firewalls. - Outage reporting
-
Planned service outages (maintenance windows) are always communicated in advance via email.
All service outages will be communicated first by email, and for any prolonged outage by notification on our website and support pages.
Identity and authentication
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Access is only granted to those users with valid credentials for the service.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
- Devices users manage the service through
-
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- You control when users can access audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 12/05/2019
- What the ISO/IEC 27001 doesn’t cover
- NA
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 9001 Certified
- ISO 27001 Accredited Data Centres
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Please contact Vitanium for further information
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Please contact Vitanium for further information.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Please contact Vitanium for further information.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Please contact Vitanium for further information.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- All incidents are recorded and tracked using ISO best practise for 'non conformance'. This prevents recurring incidents by prompting and tracking corrective actions.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
-
DC's are members of the EU Climate Neutral Data Centre Pact https://www.climateneutraldatacentre.net/
In particular, they run:
Award Winning Fresh Air Cooling System feeds filtered outside air into the datacentre for 100% of the year.
2N resilient Evaporative Cooling System negates the need for mechanical cooling in the event outside temperatures climb.
Annualised PUE of 1.2
Social Value
- Fighting climate change
-
Fighting climate change
Please contact Vitanium for further information. - Covid-19 recovery
-
Covid-19 recovery
Please contact Vitanium for further information. - Tackling economic inequality
-
Tackling economic inequality
Please contact Vitanium for further information. - Equal opportunity
-
Equal opportunity
Please contact Vitanium for further information. - Wellbeing
-
Wellbeing
Please contact Vitanium for further information.
Pricing
- Price
- £0.07 a gigabyte a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- 250GB of storage as standard, 5 Exchange and Office 365 mailbox backup modules, full support. Free for 30 days