Azure Consultancy Service

Azure consultancy services, from end to end planning, design, migration and support. Our services cover the key Azure workloads. Service may include project management, technical design and architecture, Azure cloud and hosting with support, testing, training and reporting.


  • Azure licencing procurement, technical architecture & consultancy
  • Discovery, design and migration to Azure
  • Azure Proof of Concept
  • Azure implementation


  • Certified platform experts
  • Rapid deployment of Azure services
  • Use our established n-boarding framework
  • Get the tailored Azure support you need
  • Implement best practice for Azure
  • Reduce costs associated with on-premise environments
  • Architectural guidance and code review
  • Automatic scaling to cope with high traffic volumes
  • Back up and DRaaS
  • Web application optimisation


£750 to £1,100 a unit a day

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

3 5 8 4 8 4 2 1 8 5 7 8 9 0 1


Clerkswell Olivia Brookhouse
Telephone: 02076898800

Service scope

Service constraints
System requirements
Microsoft Azure

User support

Email or online ticketing support
Email or online ticketing
Support response times
• Urgent items- Immediate
• High items- 2 hours
• Medium- 16 hours
• Low – agreed on a case by case basis

• Support will be available from 9am – 6pm, Monday to Friday (excluding any UK public or bank holidays).
• Support can be provided for out of hours’ deployments. These must be pre-arranged.
• Any request for services on a 24/7 basis can be provided with prior agreement on level of emergency and will be covered at a specific rate outside of this SLA.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
Our support offering is very flexible and completely tailored to our customers’ requirements. We have clearly delineated support levels based on the priority rating of the issues (this is decided by the customer).
Our support costs are dictated by the hours required and are based on our standard day rate. If 24/7, weekend support, or simply an extension of our standard 9-5 support hours we will arrange this based on the individual requirement of the customer.

• Support will be available from 9am – 6pm, Monday to Friday (excluding any UK public or bank holidays).
• Support can be provided for out of hours’ deployments. These must be pre-arranged.
• Any request for services on a 24/7 basis can be provided with prior agreement on level of emergency and will be covered at a specific rate outside of this SLA.

Every project has a project team composed of an Account Manager, Project Manager, Digital consultant, and Technical Lead.
Support available to third parties

Onboarding and offboarding

Getting started
We start our projects with an onsite kick off meeting to review and interrogate your requirements in detail.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Everything which we build belongs to the user. We claim no ownership over the code or data.
End-of-contract process
We require three months’ notice to change or end a contract and at the end of each project we provide a project handover.

Using the service

Web browser interface
Command line interface


Scaling available
Independence of resources
The Microsoft Azure infrastructure handles resource balancing. Based on the particular types of virtual machine deployed and their internal algorithms for traffic routing and site isolation, the datacentre systems Azure provide ensure that sites remain independent.
Usage notifications


Infrastructure or application metrics


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
Other data at rest protection approach
Data is encrypted at rest using Bitlocker drive encryption
Data sanitisation process
Data sanitisation type
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
What’s backed up
  • All aspects of the system can be backed up.
  • Databases, virtual machines and file storage
Backup controls
We agree this with our client depending on their requirements.
Any backups are performed via the Azure portal. Infrastructure level backups will be configured to run automatically, to strike a sensible balance between the costs of storage and maintenance they incur, and the client’s requirements for disaster recovery and support budgets.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Microsoft’s Azure infrastructure provides at least 99.9% guarantees for the infrastructure and services it provides. The uptime guarantees are managed automatically by the Azure infrastructure. It provides automatic replication (and optionally geo-replication) of all stored data to prevent downtime from hardware failures, and the infrastructure fabric can silently switch between locations for data if issues are detected.
Services deployed using PaaS techniques can be configured to automatically swap in and out instances which are not behaving optimally. This allows a guarantee of 99.95% for availability.
Deployment via IaaS techniques, where the service is deployed into multiple “availability groups” is guaranteed to have 99.95% uptime for virtual machines.
For some Azure services, clients can opt to pay for a higher availability tier if they wish. This is commonly 99.95% but may vary depending on the services in question.
Any deployment built on top of Azure (IaaS, PaaS for Sitecore or UaaS) takes advantage of these features. However these guarantees apply to the underlying infrastructure only – the software running on top of the infrastructure (ie Sitecore or Umbraco) is not directly guaranteed by Microsoft .
Approach to resilience
Microsoft Azure’s infrastructure has been built specifically with resilience in mind. The “Azure Fabric” services which manage the system have a variety of features built in which work to ensure that the services provided by Azure are as resilient as possible.

All data in Azure’s storage layer is replicated in triplicate in a data centre. This ensures that the loss of individual drives or racks does not cause the loss of data. When a deployment is configured, it is also possible to add geo-replication of data. This ensures that all data is kept in triplicate in a second physical data centre as well.

When infrastructure such as virtual machines is deployed, they can be configured in “availability groups” where multiple VMs serve the same site. This allows the failure of one machine to be covered by the remaining machines until errors are addressed.

With platform-as-a-service deployments, the individual “workers” in a deployment are effectively disposable. The infrastructure underlying the service is able to create and destroy them as necessary. This means that if a hardware or software failure causes some to stop working correctly they can be replaced from Azure’s pool of free resources automatically and quickly.
Outage reporting
Any outages are reported via a public dashboard.

Identity and authentication

User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
The Microsoft Azure service can deliver the authentication solution required for each specific engagement.
Access restrictions in management interfaces and support channels
For Azure the roles control all aspects of the management process – what functions can be performed and what resources can be accessed for a particular subscription.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
The Azure platform complies to all standards detailed within the Microsoft Security and Compliance Centre.
Information security policies and processes
Owners are designated for all critical components. These systems and assets are fully documented and have defined security requirements around change management. These include an audit trail and a reporting structure through each business unit to the board where risks are discussed before any production changes. Employees are held accountable to breaches of these agreed procedures.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All code in development is held securely within a version controlled source control system (Visual Studio Team Services). All code goes through an internal review process before being released to a quality assurance environment. Once there is it subjected to further review and security testing before release to the production environment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The product is built on the Microsoft and Azure platforms and ClerksWell actively monitors official and unofficial channels for threats to those platforms and the protocols around them. When a threat is assessed that impacts the website, patches can be deployed as soon as a mitigation is available.
Protective monitoring type
Protective monitoring approach
Potential compromises would be detected via the built-in monitoring technology for the systems involved. Unexpected increases in load on servers, unexpected errors in log files, unexpected audit data or files on disk and site performance decreases are all indications that we would follow-up on. In all cases our response will be a detailed examination, to determine the cause, ensure we understand what follow-up is required and report back to the client. Response times will follow our agreed SLA with the client.
Incident management type
Incident management approach
Defined processes exist for responses to outages and compromises (real or suspected). These processes are rehearsed on a regular basis. Users report incidents via a helpdesk or direct communication with a named customer services representative depending on the severity of the problem. Customer incident reports are provided via the helpdesk.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Who implements virtualisation
Third-party virtualisation provider
How shared infrastructure is kept separate
The Azure Fabric services ensure separation between tenants on their infrastructure. It uses a variety of technologies:

• Authentication and role-based security is required for all access to the management portal its APIs and the Azure resources you own.

• Data encryption keys are specific to individual Azure accounts.

• Networking Virtual prevents network traffic from one account reaching resources in another.

• Hardware Virtualisation security prevents resources running on a server from interacting.

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
Customers may request or provide a list of Code of Conduct Practices implemented in the relevant data centre to assist in procurement of services that meet their environmental or sustainability standards.

Social Value

Equal opportunity

Equal opportunity

ClerksWell is committed to promoting a supportive and inclusive culture for all of our employees and customers. We aim to ensure that no job applicant, employee or customer experiences less favourable treatment on the grounds of race, colour, nationality, religion, ethnic or national origin, age, gender reassignment or parental/marital status, sexual orientation or disability. By integrating individual strengths, we will maximise efficiency and creativity, and deliver greater customer service.

ClerksWell will work to ensure that employees are:
•Treated fairly and without discrimination during their employment, commencing with the recruitment process and have access to promotions when available based on merit.
•Fairly appraised and rewarded for personal contributions to the organisation, taking into account internal and external comparisons and affordability.
•Able to work in a healthy and safe environment free from hazards.
•Able to access opportunities for training and development to develop to their full potential.
•Supported in balancing work and home life commitments and have requests considered objectively.
•Treated with dignity and respect in a fair and consistent manner in an environment where inappropriate behaviour is not acceptable.


£750 to £1,100 a unit a day
Discount for educational organisations
Free trial available
Description of free trial
1 day free workshop

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.