The Server Labs Ltd.

Amazon Web Services (AWS)

Amazon Web Services (AWS) public cloud services include: EC2, Auto Scaling, VPC, Lambda, Elastic Load Balancing, Elastic Map Reduce (EMR), S3, Elastic Block Storage (EBS), Glacier, CloudFront, RDS , DynamoDB, Redshift, Route 53 (DNS), Identity Management (IAM), Audit (CloudTrail), KMS, Cloudwatch, Analytics, Trusted Advisor, ECS, WAF, EFS, IoT, API Gateway

Features

• Elastic Compute on demand
• Preconfigured templates for your instances via AMIs
• Numerous configurations of CPU, memory, storage and networking capability
• Persistent storage for your data using Amazon EBS
• Multiple physical locations for your resources
• Secure Virtual Private Cloud (VPC) environments with VPN
• Secure access via Security Groups
• Object, Block and SAN Storage
• NoSQL and Relational Database as a Service
• Data Warehouse as a Service

Benefits

• Pay only for capacity you actually use
• Elastic computing. Scale up and down as needed
• Secure and reliable environment
• Comprehensive, cross service API audit logging and security (CloudTrail)

£0.01 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@theserverlabs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

361914707809680

Contact

Dolores Saiz
07914163683
sales@theserverlabs.com

Service scope

• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: S1 The production system cannot be used. No users are able to work in the production system. 24x7x365 <= 30 mins <= 2 h 95% 1,2; S2 Users can access the production system but a critical part of the application is unavailable or degraded.24x7x365 <=60 mins. <= 4 h 90% 1,2; S3 Users can access the production system and work but experience periodic problems.; ; S4 Low impact for the user.The users can work normaly. <= 24 h <= 48 h 90% 1,2
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We offer support in either 24x7 and 9x5 modes.; Cost varies by the amount of services deployed; The service has a preventative component, with periodic maintenance, monthly reporting and continuous improvement of the infrastructure, and a corrective component, when problems occur in the system covered by this support contract.; Once an issue has been received by The Server Labs, the procedure takes the following steps. ; ; • Verification of the issue and escalation to second level support.; • Communication to customer of the solution to be undertaken.; • Restoration of any service lost working with the DBA and or engineer assigned to the project.; • Restoration of any data lost working with the DBA assigned to the project.; • Update of the system documentation if necessary.; • Closeout of the issue with description of actions undertaken.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: AWS provides a range of resources to help customers get started on our services. These include: comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training, access to a large ecosystem of partners and support from the public sector account team.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data may be copied out using OS-level tools (such as xopy, scp, ftp or rsync).
• End-of-contract process: "Buyer may terminate the relationship with Supplier for any reason by (i) providing Supplier with notice and (ii) closing Buyers account for all services for which Supplier provide an account closing mechanism. ; ; Buyers pay for the services they use to the point of account termination. Please see the AWS UK G-Cloud 9 Pricing Document affiliated with this Service in the Digital Marketplace.; ; Supplier customers retain control and ownership of their data. Supplier will not erase customer data for 30 days following an account termination. This allows customers to retrieve content from Supplier services so long as the customer has paid any charges for any post-termination use of the service offerings and all other amounts due.; "

Using the service

• Web browser interface: Yes
• Using the web interface: Almost all functionality for each AWS services is exposed through the web console. ; ; The web console facilitates management for all aspects of the AWS account in a consolidated view whilst providing access to all services and their respective functionalities. ; ; In some cases, specific configuration parameters of a service are dedicated to, and only available from, the CLI, SDK, or API interface.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Not known
• Web interface accessibility testing: None
• API: Yes
• What users can and can't do using the API: All functionality is exposed via an API.
• API automation tools:
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Wide range of 3rd party services hook into AWS APIs.
  • SDKs for Python, Ruby, PHP, JavaScript, Java, .NET, Node.js.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: All functionality is available via the CLI.

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.; ; Services which provide virtualized operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.; ; AWS continuously monitors service usage to project infrastructure needs to support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. In addition, the AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based upon current resources and forecasted requirements.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • AWS resources: e.g. Amazon EC2/Amazon RDS DB instances, DynamoDB tables
  • Custom metrics generated by customers’ applications and services
  • Metrics associated with log files generated by the application
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Amazon Web Services

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: AWS adheres to independently validated privacy, data protection, security protections and control processes. (Listed under “certifications”).; ; AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed).; ; Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: In-house destruction process

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Machine image
  • Volumes
  • Cross-region replication; bucket versioning, lifecycle rules
  • Swagger export
  • Code download
  • Tables and Data
  • Logs
  • Emails
  • Disk snapshots
• Backup controls: Manual or scheduled API call
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Network devices, including firewall and other boundary devices, are in place to monitor and control communications at the external boundary of the network and at key internal boundaries within the network. These boundary devices employ rule sets, access control lists (ACL), and configurations to enforce the flow of information to specific information system services. ; ; ACLs, or traffic flow policies, are established on each managed interface, which manage and enforce the flow of traffic. ACL policies are approved by Amazon Information Security.
• Data protection within supplier network: Other
• Other protection within supplier network: Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. AWS gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit.; AWS enables customers to open a secure, encrypted channel to AWS services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use.; API calls can be encrypted with TLS/SSL to maintain confidentiality; the AWS Console connection is encrypted with TLS.

Availability and resilience

• Guaranteed availability: AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on our website via the links below:; ; • Amazon EC2 SLA: http://aws.amazon.com/ec2-sla/ ; • Amazon S3 SLA: http://aws.amazon.com/s3-sla ; • Amazon CloudFront SLA: http://aws.amazon.com/cloudfront/sla/ ; • Amazon Route 53 SLA: http://aws.amazon.com/route53/sla/ ; • Amazon RDS SLA: http://aws.amazon.com/rds-sla/; • AWS Shield Advanced SLA: https://aws.amazon.com/shield/sla/ ; ; Well-architected solutions on AWS that leverage AWS Service SLA’s and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements.
• Approach to resilience: The AWS Business Continuity plan details the process that AWS follows in the case of an outage, from detection to deactivation. AWS has developed a three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions. ; ; AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites. ; ; Customers are responsible for implementing contingency planning, training and testing for their systems hosted on AWS. AWS provides customers with the capability to implement a robust continuity plan, including the utilization of frequent server instance back-ups, data redundancy replication, and the flexibility to place instances and store data within multiple geographic regions across multiple Availability Zones.
• Outage reporting: Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: AWS controls access via unique user ID/password authentication. No actions are permissible without authentication. Remote access is multi-factor, login attempts are limited, remote administrative access attempts are logged and reviewed by Security. Suspicious activity initiates incident response procedures.; ; A session lock out policy that is systematically enforced: locks are retained until identification/authentication procedures are concluded. ; ; AWS’s Identity and Access Management (IAM) system controls access to AWS services/resources. IAM facilitates the issuance of access permissions per user/group. MFA is available at no extra cost.
• Access restrictions in management interfaces and support channels: IAM provides user access control to AWS services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices. ; ; API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root AWS Account’s Secret Access Key or the Secret Access key of a user created with AWS IAM). Amazon EC2 API calls cannot be made on customers’ behalf without access to customers’ Secret Access Ke. ; ; API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Centre For Assessment to UKAS standard
• ISO/IEC 27001 accreditation date: 08/07/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 11/11/2016
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire Systems Inc
• PCI DSS accreditation date: 25/01/2018
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials Plus
  • ISO 27017
  • ISO 27018
  • SOC 1/2/3

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Cyber Essentials Plus; ISO 27017; ISO 27018; SOC 1/2/3

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to AWS services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation. ; ; Teams set bespoke change management standards per service, underpinned by standard AWS guidelines.; ; All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.; ; Emergency changes follow AWS incident response procedures. Exceptions to change management processes are documented and escalated to AWS management.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: AWS Security performs vulnerability scans on the host operating system, web applications, and databases in the AWS environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.; ; AWS Security monitors newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/.; ; AWS customers are responsible for all scanning, penetration testing, file integrity monitoring and intrusion detection for their Amazon EC2 and Amazon ECS instances/ applications. Scans should include customer IP addresses (not AWS endpoints). AWS endpoint testing is part of AWS compliance vulnerability scans.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor:; ; • Port scanning attacks; • Usage (CPU, processes, disk utilization, swap rates, software-error generated losses); • Application metrics; • Unauthorized connection attempts; ; Near real-time alerts flag potential compromise incidents, based on AWS set thresholds.; ; Requests to AWS KMS are logged and visible via an AWS CloudTrail Amazon S3 bucket. Logs provide request information, under which CMK, and identify the AWS resource protected through =CMK use. Log events are visible to the customer after turning on AWS CloudTrail in their account.
• Incident management type: Supplier-defined controls
• Incident management approach: AWS adopts a three-phased approach to manage incidents:; ; 1. Activation and Notification Phase; 2. Recovery Phase ; 3. Reconstitution Phase ; ; To ensure the effectiveness of the AWS Incident Management plan, AWS conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.; ; The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: AWS proprietary
• How shared infrastructure is kept separate: Customer environments are logically segregated, preventing users and customers from accessing unassigned resources. Customers maintain full control over their data access. Services which provide virtualized operational environments to customers, ensure that customers are segregated and prevent cross-tenant privilege escalation and information disclosure via hypervisors and instance isolation. ; ; Different instances running on the same physical machine are isolated from each other via the Xen hypervisor. The Amazon EC2 firewall resides within the hypervisor layer, between the physical network interface and the instance's virtual interface. All packets pass through this layer. The physical random-access memory (RAM) is separated using similar mechanisms.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: https://aws.amazon.com/about-aws/sustainability/

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting Climate Change: ; TSL has completed a carbon reduction plan PPN-0621); ; TSL has signed up to the SME climate commitment and SME Climate Hub training program; ; TSL have an environment policy, the Head Of Operations is designated as the environment office, the CEO as the ESG officer.; ; TSL’s carbon reduction strategy has the following pillars:; ; TSL work is performed within the public cloud TSL, having zero physical assets beyond Laptops, there is no physical servers or other hardware; ; TSL uses a shared office facility when we need an physical meeting location. By doing this we remove all physical infrastructure, and all associated carbon emissions associated with this.; ; All workers are remote workers, we aim to minimise travel and minimise face to face meetings. By doing so we reduce our CO2 emissions through minimising travel to absolute essential customer facing meetings.; ; TSL’s philosophy is to act as a facilitator for companies moving to the public cloud, and hybrid cloud. We believe by aiding companies movement into the cloud, we are helping to remove all the physical infrastructure associated with on-prem physical servers, and all the associated buildings and electrical power.; ; In addition to helping companies move into the cloud, TSL also specialises in cloud specific Financial Operations. TSL works with clients to put in place the product/people/process to ensure the “utilisation creep” that occurs when engineering teams running DevOps processes continue to add more processing power, faster I/O, more storage, without thinking through the implications on the greater financial and associated resource usage they are acquiring. A TSL competence is to work with clients to optimise their usage of Cloud infrastructure to optimise the clients deployment and put in place the governance to ensure clients use cloud resource as effectively as possible

  Tackling economic inequality

  Tackling Economic Inequality:; ; TSL are a boutique cloud consultancy, we provide opportunities for people from all backgrounds. Importantly, as we are a fully remote worker company, we can and will hire staff who are located anywhere in the UK.; ; As a small company, with staff who all tend to be senior or principle grade, it is difficult for us to hire staff who have no experience or education in the cloud software and architecture we specialise in. However, we are committed to identifying ways to provide technical apprenticeships, internships, and to hire support staff who may live outside the key metropolitan hubs and can contribute to the business.; ; We believe by offering a flexible work environment, along with an open environment with minimal top down edict, we perform well against the government’s six standards. A good indicator of this is the fact, we have a number of staff who are in their late 50’s and early 60’s, who participate actively and enthusiastically in the running of the business.

  Equal opportunity

  In terms of diverse recruitment, TSL follow the rules as set out in the Equality Act 2010, TSL are an equal opportunity employer, we ensure we do take into account the protected characteristics as defined in the Equality act, namely:; ; a. Age; b. Disability; c. Gender reassignment; d. Marital or civil partnership status; e. Pregnancy or maternity; f. Race (which includes colour and ethnic/national origin); g. Religion or belief; h. Sex; i. Sexual orientation; ; TSL’s CEO is Female, and a significant number of staff in operational positions are female.; ; Overall responsibility for the effective implementation and operation of the TSL Equal Opportunities policy lies with THE SERVER LABS LTD’s management, specifically with the board of directors and our HR team. All managers are expected to lead by example, and attain and maintain appropriate standards of behaviour within the teams they manage.; ; However, everyone who works in and with THE SERVER LABS LTD is responsible for ensuring the equal opportunities policy works to prevent the activities that it prohibits from taking place within our business. Because we are a values-led business, this goes beyond the legal obligations the company has.; ; In any recruitment selection process that we use within our business, whether we’re selecting interviewees for job opportunities, offering jobs, identifying individuals for promotion or considering other opportunities or necessities (like redundancy situations), we will apply a rigorous, objective selection process using non-discriminatory criteria, as far as possible.; ; TSL prides itself on its technical excellence, experience and expertise, TSL specifically looks for engineering experience and expertise, not educational background or grade, but track record.

  Wellbeing

  Improving Health and Well-being:; ; TSL operate a flexible working policy; ; Staff are all home office workers, so do not commute to waste part of the day, and have the ability to set their day around their families; ; We operate a work the hours to do the job, not a fixed work pattern, in so doing avoiding presenteeism; ; We have a mix of full and part time staff at all grades in the organisation; ; We operate a flat structure, decision making is from across the company, if staff feedback that a strategy could be improved operationally, it gets taken on board. Leadership does not impose direction, we consult with staff to set the direction.; ; By allowing staff to work from home and work the hours that suits their needs. We ensure that all age ranges, and desired work patterns are supported. Which we believe helps our staff maintain a healthy attitude to work. By giving staff a say in the direction of the organisation, we help ensure all members of staff are bought into the direction of travel of the company.

Pricing

• Price: £0.01 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Introductory 12 months free. Conditions apply.; ; 750 hours of Amazon EC2 Linux t2.micro instance usage (1 GiB of memory and 32-bit and 64-bit platform support) ; ; 750 hours of Amazon EC2 Microsoft Windows Server† t2.micro instance usage (1 GiB of memory and 32-bit and 64-bit platform support) –

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@theserverlabs.com. Tell them what format you need. It will help if you say what assistive technology you use.