Jisc Services Ltd

Janet Cloud Connect

The Janet Network offers high-availability, high-capacity, resilient peerings alongside direct provider connectivity to the major Cloud Service Providers. This service looks to match bandwidth needs and budget to a suitable solution that can scale as your strategy evolves

Features

• Multiple connection option and configurations available
• Benefits from the Janet Network’s high-capacity resilient cloud peerings
• Flexible to meet your requirements throughout the strategy's lifespan
• High-availability and resilience available on all services
• Access to multiple Cloud solution platforms from one supplier
• DDoS and CSIRT services included as standard
• • Managed provisioning by our experienced Connection Management Team

Benefits

• Solutions keep step with changing needs in budget and performance
• Multiple options to inform flexible solution planning
• Benefits from high availability access to CSPs
• Single supplier for both internet and cloud connectivity
• Cyber mitigation included in internet connectivity
• Managed provisioning helps ensure smooth and timely project delivery
• Flexible to meet your requirements throughout the strateg's lifespan

£1,000 to £100,000,000 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.support@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

364385788449197

Contact

Bid Support
03003002212
bid.support@jisc.ac.uk

Service scope

• Service constraints: No
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Phone calls are responded to within six rings. For email/ticket requests, we respond within an hour, Mon-Fri 07:00-23:59. Outside of those times, email is only responded to when part of ongoing incident response.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Help desk staffed 07:00-23:59 M-F on business days 09:00-19:00 at weekends and 09:00-17:00 on public holidays. Engineering response available 07:00-18:00 on weekdays and on call 24*365.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide the customer with a target service date which is the earliest date that the service will be first available. Once the service is available a customer acceptance email is sent to the management contacts and copied to the technical and installation contacts in our Operational Support System. The email states that the service has been delivered in accordance with the order placed and asks the customer to confirm acceptance by email reply. Should two weeks pass and sign off has not been received a follow-up email will be sent and also a follow-up by a telephone call, ensuring that the customer is happy with their order fulfilment. Connectivity services require additional tasks, at the customer’s site, to transition to service. Our Network Operating Centre staff can offer advice and guidance and additional chargeable services to support the customer in transitioning to service.
• Service documentation: No
• End-of-contract data extraction: We will delete the data when services are cancelled.
• End-of-contract process: Once the initial term has passed the contractual arrangements become a rolling contract until such time a change is requested by either a Jisc Account Manager or the customer directly. After the initial term services can be ceased without penalty.

Using the service

• Web browser interface: No
• API: No
• Command line interface: No

Scaling

• Scaling available: No
• Independence of resources: Provisioned according to requirements without rate limiting.
• Usage notifications: Yes
• Usage reporting: Other
• Other usage reporting: Other

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Other
• Other metrics: Availability and usage monitoring via Netsight
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: Optional full optical separation from end site to cloud provider is available at additional cost.

Availability and resilience

• Guaranteed availability: Detailed through a 12 month rolling measure available on the service pages of our web site
• Approach to resilience: There are various levels of resilience available from basic logical resilience to full geographical redundancy. Bespoke design is done for each customer resilience requirement.
• Outage reporting: In real time through the Netsight platform, monthly service report to show uptime for each service

Identity and authentication

• User authentication: Other
• Other user authentication: Depending on the application requirement all of the mentioned techniques can be applied. By default at least two employed.
• Access restrictions in management interfaces and support channels: Access is only provided to authorised users and to the functionality they are authorised to use.
• Access restriction testing frequency: Never
• Management access authentication: 2-factor authentication
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Jisc has an ISMS which conforms to ISO 27001, and holds certification for a number of different services (but not this one).
• Information security policies and processes: Jisc's information security policy is available at https://community.jisc.ac.uk/library/janet-policies/security-policy

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management processes aligned with ITIL and enshrined in ISO9001 QMS.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability notifications received for manufacturers are evaluated based on the risk to our systems and our ability to mitigate without upgrading software, since new software inevitably increases the risks of bugs and new vulnerabilities. Many vulnerabilities are mitigated via router access controls to prevent access to the service exploited via the vulnerability. Where this is not possible, software upgrades will be performed to install fixes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Jisc has a dedicated Security Operations Centre that monitors the Janet network for security threats.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident triggers include; our monitoring systems, engineers or customer calls. New incidents are logged by the service desk and passed to engineers for investigation. Problems will be resolved by engineers in collaboration with our technology partners. Jisc will own and manage the incident throughout, updating the customer with regularly progress reports. Incidents affecting multiple organisations will trigger a tiered Major Incident response, based on the number of organisations affected and the severity of the disruption. Our dedicated incident response team manage Major Incidents, ensuring that appropriate technical resources are mobilised, while keeping customers and Jisc senior management regularly briefed.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Multiple levels of separation used.
• How shared infrastructure is kept separate: This depends on the service type, it can be fully physically or logically separated.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: We are a tenant in multiple DCs with differing policies. The procurement process required each DC to adhere to the EU Code of Conduct for Datacentres, ensuring they adopt best-practice for the reduction of energy consumption in a cost-effective manner.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As part of our core strategy for 2022-2025 the theme ‘Be a force for good’ recognises sustainability as an organisational imperative. Committed to achieving Net Zero emissions by 2040, 10 years ahead of government target, we plan to cut our emissions by over half by 2030 and be net zero across our remaining scope three emissions (net zero plus) by at least 2050. We have a Net Zero Roadmap outlining how we will reduce emissions and our plans for future projects.; Below are some examples of what we have done:; ; Lowered our carbon footprint by: reducing the size of our estate, motion-controlled lighting to save electricity in our Bristol office, as well as generating electricity through solar power. ; ; Reduced travel emissions by: a hybrid working model, introduction of a staff electric car scheme, alongside an existing cycle to work scheme. ; ; An Environmental Policy outlining our commitment to continually improve our environmental performance: We are developing an environmental management system to ISO14001, this will guide action across key areas, such as consumption, waste, biodiversity, travel.; ; Started to embed sustainability into our procurement processes: We will introduce a Sustainable Procurement Policy to drive this further.; ; Sustainable Jisc Events: Jisc’s Digifest event offered a meat free menu, estimated to have saved 6.4 tonnes of carbon. Catering was locally sourced, and any food waste was disposed through anaerobic digestion. We encouraged exhibitors to use digital messaging, reducing printed materials. Our event app reduced the amount of printing required, and any required event printing is now FSC certified and fully recyclable. ; ; Reuse or recycle old IT equipment: Wiped and sold for reuse old IT equipment, and recycled equipment not suitable for reuse, resulting in zero waste to landfill. In 2022/23 we recycled over 370 pieces of IT equipment.

  Covid-19 recovery

  Providing our people with the flexibility they need to balance their personal lives and do well at work, Jisc offers a range of ways of working, including flexible hours and working from home. We have adopted a hybrid working model for most roles. Flexible working eliminates the limitations posed by geographical location and personal circumstances. To support their home working environment, remote workers are provided with an allowance for equipment and advice and training on DSE.; For the benefit of people and community, everyone at Jisc can make a difference, with up to three paid volunteering days per year. In 2022/23 29% of our staff took a volunteering day. Colleagues used 321 volunteering days across the year for the benefit of people and community. Examples include, foodbanks, animal sanctuaries, helping children to learn to read, litter picking, giving blood.

  Tackling economic inequality

  We are an accredited Living Wage Employer. Jisc meets the standards set by Citizens UK and the Living Wage Foundation by signing the ‘UK Living Wage Employer' licence agreement. This agreement confirms that Jisc pay the Real Living Wage as a minimum. We also ensure that people in our supply chain delivering goods and services are paid the National Living Wage as a minimum.; Jisc is committed to the development of our people, and encourage they use 10% of their time on development. To help our people to upskill and achieve, they have access to a huge variety of learning resources including access to the full LinkedIn Learning catalogue. Where a qualification is directly linked to career progression, Jisc contribute or cover the full cost of the training. ; Jisc provide their employees with a number of benefits. For example, our Pay Framework gives a fair, flexible and transparent pay structure to work within. Our employee Healthcare cash plan allows members to claim back everyday healthcare costs, like dental or eye care. ; Apprenticeships provide an amazing opportunity to boost the skills of the local community and beyond. We are extremely proud of our apprenticeship scheme at Jisc, which cover legals, marketing, network engineering, procurement, HR and finance. Our scheme celebrates diversity, and we know that it is critical to our success. We work hard to make sure we’re inclusive and welcome all applicants who share our values and want to join us in our mission to improve lives through digital transformation.

  Equal opportunity

  One of Jisc’s guiding principles ‘Always Inclusive’ reflects our commitment to equity, diversity and inclusion (EDI). ; Our EDI policy outlines our commitment to de-constructing systemic racism and other barriers which have historically affected under-represented groups in the workplace. We strive to be an organisation where everyone here is able to be their authentic self and recognise the benefits of diversity with regards to innovation, team performance and organisation-wide productivity. ; We engage with external partners such as the Black Leadership Group and Emerge. Emerge are co-designing on the delivery of our Conscious Inclusion of Leaders Programme. In 2023 we launched a new Board and Committee diversity policy. The Board believes a mix of skills, knowledge and experience with different perspectives and insights builds a strong foundation for well-informed decision-making and as a consequence, better performance of Jisc in support of its stakeholders. ; Our EDI steering group meets quarterly to address inclusion-related topics from our employee networks, including the faith and LGBTQIA+ networks. We provide EDI training through our leadership program and have conducted anti-racism masterclasses for staff. Our recruitment team has also received inclusion-focused personal development and assists hiring managers in refining their practices.; We won’t accept modern slavery, forced labour or any human trafficking anywhere within our operations or supply chain. Our Modern Slavery working group assess risk areas, implement improvements and monitor progress against our Modern Slavery objectives and policy. Staff are educated on how to report modern slavery in the workplace and what signs to look for. ; Currently four of nine of our executive leadership team are women, including our CEO. According to benchmarking we carry out as part of our commitment to the Tech Talent Charter, we are above the national average for employing women in tech roles, having 31% taken by women against 28% nationally.

  Wellbeing

  The health and wellbeing of our staff is crucial to us. In 2023 we introduced a new benefits package for staff including an employer paid healthcare cash plan, an electric car scheme and the opportunity to buy additional annual leave. We offer a cycle to work scheme and an employee assistance programme for advice on a range of legal, financial, physical, emotional and mental health issues. We value good work/life balance and work flexibly. We also offer a generous leave entitlement, enhanced sick policy and enhanced maternity, paternity and adoption leave in addition to statutory entitlement, and shared parental leave. ; Trained to support our staff, we have 41 (April 2024) mental health first aiders easily assessable to our people across our geographical locations. Promoting and delivering wellbeing initiatives within Jisc, some of our mental health first aiders are also wellbeing champions. ; Providing staff with education, support and tools to help them live a happier and healthier life, they have access to a Wellbeing centre through our Jisc reward scheme, where they can access a range of resources to support wellbeing.; Our employee assistance programme provides staff and their immediate family access to confidential advice on a number of topics covering physical, mental, financial advice and is accessible through various mediums. ; Volunteering has been shown to improve mental health, by giving a sense of purpose and reducing stress and anxiety. Our staff can use up to three days volunteering per year. Through our volunteering network, staff share their experiences with others.

Pricing

• Price: £1,000 to £100,000,000 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.support@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.