AWS Chatbot

Service scope

Service constraints: Please see https://docs.aws.amazon.com/general/latest/gr/chatbot.html
System requirements: N/A

User support

Email or online ticketing support: Email or online ticketing
Support response times: Developer Support: General guidance < 24 hours; system impaired < 12 hours.

Business Support: General guidance < 24 hours; system impaired < 12 hours; production system impaired < 4 hours; production system down < 1 hour.

Enterprise Support: General guidance < 24 hours; system impaired < 12 hours; production system impaired < 4 hours; production system down < 1 hour; business-critical system down < 15 minutes

Enterprise On-Ramp Support: Same as Enterprise support, except the response time when business-critical system goes down is < 30 minutes
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: None or don’t know
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Yes, at an extra cost
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: None or don’t know
How the web chat support is accessible: You can sign in to the AWS Support Center Console at https://console.aws.amazon.com/support/home#/ by using the email address and password associated with your AWS account. To log in with other credentials, see Manage access to AWS Support Center at https://docs.aws.amazon.com/awssupport/latest/user/accessing-support.html.
Web chat accessibility testing: None
Onsite support: Yes, at extra cost
Support levels: Basic Support:
Included for all AWS customers, 24/7 access to customer service, documentation, whitepapers, and AWS re:Post, core “Trusted Advisor” checks, AWS Health dashboard. No designated Technical Account Manager (TAM).

Developer Support:
As above, plus business hours access to Cloud Support Associates, via email (one primary contact). No TAM. Minimum spend of $29 or 3% of monthly AWS usage charges.

Business Support:
As above, plus 24/7 access to Cloud Support Engineers via web, chat and phone (unlimited contacts); Use-case guidance, access to Trusted Advisor checks, AWS Support API; Third-party software support. Access to AWS Countdown Premium for an additional fee. Greater of $100 or spend-dependent percentage (pm).

Enterprise Support:
As above, plus proactive architectural reviews, cost analysis, consultative guidance. Access to TAM, training, AWS Countdown playbooks by AWS experts. For an additional fee, access to AWS Managed Services (AMS), AWS re:Post Private, and AWS Incident Detection and Response. Greater of $15,000 or spend-dependent percentage (pm).

Enterprise On-Ramp Support:
As above, plus concierge access to billing , pool of TAMs, security review, one AWS Countdown each year. AWS Countdown Premium available for an additional fee. Greater of $5,500 or spend-dependent percentage (pm).
Support available to third parties: Yes

Onboarding and offboarding

Getting started: AWS provides a range of resources to help customers get started on our services. These include comprehensive documentation (in multiple formats), introductory videos, hands-on labs, online and in-person training, access to a large network of partners and support from the public sector account team.
Service documentation: Yes
Documentation formats: HTML

PDF

Other
Other documentation formats: Kindle
End-of-contract data extraction: Data may be copied out using AWS API tools to download data.
End-of-contract process: Buyer may terminate the relationship with Supplier for any reason by (i) providing Supplier with notice and (ii) closing Buyer's account for all services for which Supplier provides an account closing mechanism.

Buyers pay for the services they use to the point of account termination. Please see the AWS UK G-Cloud 14 Pricing Document affiliated with this service in the Digital Marketplace.

Customers retain control and ownership of their data. Supplier will not erase customer data for 30 days following an account termination. This allows customers to retrieve content from Supplier services so long as the customer has paid any charges for any post-termination use of the service offerings and all other amounts due.

Using the service

Web browser interface: Yes
Using the web interface: The AWS Management Console provides a simple web interface for Amazon Web Services. Users can log in with your AWS account name and password. If you’ve enabled AWS Multi-Factor Authentication, you will be prompted for your device’s authentication code. Almost all functionality for each of our services is exposed through the AWS Management Console. It facilitates management for all aspects of the AWS account in a consolidated view whilst providing access to all services and their respective functionalities.

In some cases, specific configuration parameters of a service are dedicated to, and only available from, the AWS Command Line Interface, AWS SDK, or the API.
Web interface accessibility standard: None or don’t know
How the web interface is accessible: You can sign in to the Support Center at https://console.aws.amazon.com/support/home#/ using your email address and password associated with your AWS account. To log in with other credentials, see Manage access to AWS Support Center at https://docs.aws.amazon.com/awssupport/latest/user/accessing-support.html.
Web interface accessibility testing: None
API: Yes
What users can and can't do using the API: All functionality is exposed via an API.
API automation tools: Ansible

Chef

SaltStack

Terraform

Puppet

Other
Other API automation tools: Wide range of third party services work with AWS APIs.

SDKs for Python, Ruby, PHP, JavaScript, Java, .NET, Node.js
API documentation: Yes
API documentation formats: HTML

PDF

Other
Command line interface: Yes
Command line interface compatibility: Linux or Unix

Windows

MacOS
Using the command line interface: All functionality is available via the CLI.

Scaling

Scaling available: Yes
Scaling type: Automatic
Independence of resources: Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them.

Services which provide virtualised operational environments to customers (i.e. EC2) ensure that customers are segregated via security management processes/controls at the network and hypervisor level.

AWS continuously monitors service usage to protect infrastructure and support availability commitments/requirements. AWS maintains a capacity planning model to assess infrastructure usage and demands at least monthly, and usually more frequently. The AWS capacity planning model supports the planning of future demands to acquire and implement additional resources based on current resources and forecasted requirements.
Usage notifications: Yes
Usage reporting: API

Email

SMS

Other
Other usage reporting: Users are notified when usage nears service limits through AWS Trusted Advisor and AWS Health. AWS Trusted Advisor continuously evaluates your AWS environment using best practice checks across the categories of cost optimization, performance, resilience, security, operational excellence, and service limits (also known as quotas), and recommends actions to remediate any deviations from best practices. You can access the Trusted Advisor console directly at https://console.aws.amazon.com/trustedadvisor/. If you have a Basic or Developer Support plan, you can use the Trusted Advisor console to access all checks in the Service Limits category. If you have a Business, Enterprise On-Ramp, or Enterprise Support plan, you can use the AWS Trusted Advisor API and the AWS Command Line Interface (AWS CLI) to access your checks. Trusted Advisor is also available in the AWS Management Console. Additionally, AWS Health notifies you about service events, planned changes, and account notifications to help you manage and take actions. You can sign into your AWS Health Dashboard to view account-specific health information or receive AWS Health event updates using Amazon EventBridge or access AWS Health programmatically using AWS Health API, available with AWS Premium Support.

Analytics

Infrastructure or application metrics: Yes
Metrics types: Other
Other metrics: EventsThrottled

EventsProcessed

UnsupportedEvents

MessageDeliverySuccess

MessageDeliveryFailure

CloudTrail
Reporting types: API access

Real-time dashboards

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Supplier-defined controls
Penetration testing frequency: At least every 6 months
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Other
Other data at rest protection approach: AWS adheres to independently validated privacy, data protection, security protections and control processes. These are listed under “standards and certifications”.

AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. AWS enables customers to control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed).

Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage.
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed

Hardware containing data is completely destroyed
Equipment disposal approach: In-house destruction process

Backup and recovery

Backup and recovery: No

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Bonded fibre optic connections

Legacy SSL and TLS (under version 1.2)
Data protection within supplier network: Other
Other protection within supplier network: Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. AWS gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit.

AWS enables customers to open a secure, encrypted channel to AWS services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customers wish to use.
API calls can be encrypted with TLS/SSL to maintain confidentiality; the AWS Console connection is encrypted with TLS.

Availability and resilience

Guaranteed availability: AWS currently provides SLAs for several services. Due to the rapidly evolving nature of AWS’s product offerings, SLAs are best reviewed directly on our website via the link below: https://aws.amazon.com/legal/service-level-agreements/

Well-architected solutions on AWS that leverage AWS service SLAs and unique AWS capabilities such as multiple Availability Zones, can ease the burden of achieving specific SLA requirements. We encourage customers to visit our well architected documentation on our website, at https://docs.aws.amazon.com/wellarchitected/latest/reliability-pillar/appendix-a-designed-for-availability-for-select-aws-services.html
Approach to resilience: The AWS Business Continuity plan details the process that AWS follows in the case of an outage, from detection to deactivation. AWS has developed a three-phased approach: Activation and Notification Phase, Recovery Phase, and Reconstitution Phase. This approach ensures that AWS performs system recovery and reconstitution efforts in a methodical sequence, maximizing the effectiveness of the recovery and reconstitution efforts and minimizing system outage time due to errors and omissions.

AWS maintains a ubiquitous security control environment across all regions. Each data centre is built to physical, environmental, and security standards in an active-active configuration, employing an n+1 redundancy model, ensuring system availability in the event of component failure. Components (N) have at least one independent backup component. All data centres are online and serving traffic. In case of failure, there is sufficient capacity to enable traffic to be load-balanced to the remaining sites.

Customers are responsible for implementing contingency planning, training and testing for their systems hosted on AWS. AWS provides customers with the capability to implement a robust continuity plan, including the frequent server instance back-ups, data redundancy replication, and the flexibility to place instances and store data within multiple geographic regions across multiple Availability Zones.
Outage reporting: Public dashboard; personalised dashboard with API and events; configurable alerting (email/SMS/messaging)

Identity and authentication

User authentication: 2-factor authentication

Identity federation with existing provider (for example Google apps)

Username or password

Other
Other user authentication: AWS’s Identity and Access Management (IAM) system allows you to control access to AWS services/resources. No actions are permissible without authentication. IAM facilitates the issuance of access permissions per user/group. MFA is available at no extra cost. AWS CloudTrail allows you to log, continuously monitor and retain events related to API calls across your AWS infrastructure.
Access restrictions in management interfaces and support channels: AWS IAM provides user access control to AWS services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via Multi Factor Authentication devices. API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root AWS Account’s Secret Access Key or the Secret Access key of a user created with IAM). API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Other
Description of management access authentication: AWS controls access to systems through authentication that requires a unique user ID and password. AWS systems don't allow actions to be performed without identification or authentication. Remote access requires multi-factor authentication. All remote administrative access attempts are logged and reviewed by the Security team for unauthorised attempts or suspicious activity. Incident response procedure is triggered in case of suspicious activity. AWS employs the concept of least privilege, allowing only the necessary access for users to accomplish their job. User access to AWS systems requires documented approval from authorised personnel.
Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: You control when users can access audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: EY CertifyPoint
ISO/IEC 27001 accreditation date: 22/11/2023
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2007 certification: No
CSA STAR certification: Yes
CSA STAR accreditation date: 22/11/2023
CSA STAR certification level: Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover: N/A
PCI certification: Yes
Who accredited the PCI DSS certification: Coalfire Systems Inc.
PCI DSS accreditation date: 13/12/2023
What the PCI DSS doesn’t cover: N/A
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: ISO 27017

ISO27018

SOC1/2/3

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: CSA CCM version 3.0

ISO/IEC 27001

Other
Other security governance standards: ISO 27017, ISO27018, Cyber Essentials Plus, CSA CCM version 4.0, SOC 1/2/3
Information security policies and processes: AWS implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment.

Employees maintain policies in a centralised and accessible location. AWS Security Assurance is responsible for familiarizing employees with the AWS security policies.

AWS has established information security functions that are aligned with defined structure, reporting lines, and responsibilities. Leadership involvement provides clear direction and visible support for security initiatives.

Policies are approved by AWS leadership at least annually or following a significant change to the AWS environment.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: Changes to AWS services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.

Teams set bespoke change management standards per service, underpinned by standard AWS guidelines.

All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.

Emergency changes follow AWS incident response procedures. Exceptions to change management processes are documented and escalated to AWS management.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: AWS Security performs vulnerability scans on the host operating system, web applications, and databases in the AWS environment. Approved third party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.

AWS Security monitors newsfeeds/vendor sites for patches and receives customer intelligence via http://aws.amazon.com/security/vulnerability-reporting/.

Security and Compliance is a shared responsibility between AWS and the customer, and the customer must perform some of the vulnerability management process. See https://aws.amazon.com/compliance/shared-responsibility-model/ for more details.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: AWS deploys (pan-environmental) monitoring devices to collect information on unauthorised intrusion attempts, usage abuse, and network/application bandwidth-usage. Devices monitor:

• Port scanning attacks
• Usage (CPU, processes, disk utilisation, swap rates, software-error generated losses)
• Application metrics
• Unauthorised connection attempts

AWS security controls are reviewed by independent external auditors during audits for our SOC, PCI DSS and ISO 27001 compliance.

Security and Compliance is a shared responsibility between AWS and the customer. See https://aws.amazon.com/compliance/shared-responsibility-model/ for more details.
Incident management type: Supplier-defined controls
Incident management approach: AWS adopts a three-phased approach to manage incidents:

1. Activation and Notification Phase
2. Recovery Phase
3. Reconstitution Phase

To ensure the effectiveness of the AWS Incident Management plan, AWS conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.

The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
Who implements virtualisation: Supplier
Virtualisation technologies used: Other
Other virtualisation technology used: AWS proprietary
How shared infrastructure is kept separate: Customer environments are logically segregated, preventing users and customers from accessing unassigned resources. Customers maintain full control over their data access. Services which provide virtualised operational environments to customers, ensure that customers are segregated and prevent cross-tenant privilege escalation and information disclosure via hypervisors and instance isolation.

Energy efficiency

Energy-efficient datacentres: Yes
Description of energy efficient datacentres: AWS is committed to running our business in the most environmentally friendly way possible. In addition to the environmental benefits inherently associated with running applications in the cloud, AWS is focused on efficiency and continuous innovation across our global infrastructure. We are committed to powering our operations with 100% renewable energy by 2025. New servers purchased to host the cloud hosting for AWS data centers in the European Union (EU) meet the requirements of EU 2019/424 (“Lot 9"). You can read more on our website https://sustainability.aboutamazon.com/environment/the-cloud

Social Value

Fighting climate change
Covid-19 recovery
Tackling economic inequality
Equal opportunity
Wellbeing

Fighting climate change

As part of The Climate Pledge, Amazon—including AWS—is committed to reaching net-zero carbon emissions by 2040 (10 years ahead of the Paris Agreement). As part of this commitment, Amazon is on a path to power its operations with 100% net renewable energy by 2025—five years ahead of their original 2030 commitment. Amazon has over 500 global renewable energy projects and, in 2022, 90% of electricity consumed by Amazon was attributable to renewable energy sources, up from 85% in 2021. In 2022, the electricity consumed in 19 AWS Regions was attributable to 100% net renewable energy. A study by 451 Research found that AWS infrastructure is five times more energy efficient than the average surveyed European enterprise data centre. AWS achieves lower energy use in its data centres through innovation, such as designing cooling systems that reduce energy and water use (https://sustainability.aboutamazon.com/environment/the-cloud/water-stewardship), and using real-time sensor data to adapt to changing weather conditions. Additionally, AWS is committed to being water positive by 2030. That means we will return more water to nearby communities and environments than we use in our data centre operations. AWS’s global data centre water usage efficiency (WUE) was 0.19 L/kWh in 2022, a 24% year over year improvement from 0.25 L/kWh in 2021, demonstrating AWS’s leadership in water efficiency among cloud providers. We will include specific and measurable additional social value commitments as part of contracts procured via G-Cloud for customers that require them. These commitments will align with the scope and scale of each contract and each customer’s priorities. Examples of potential commitments include game days, hackathons, immersion days and well-architected reviews to explore ways in which cloud technology can help organisations achieve their sustainability goals.

Covid-19 recovery

In support of the COVID-19 response, AWS provided highly scalable and reliable infrastructure capacity, technical support, and AWS services to help customers with their research, remote work and learning, and other solutions to address their needs and the effects this is having on communities and businesses. Examples include hosting the AWS Covid-19 data lake, a centralised repository of up-to-date and curated datasets focused on or related to the spread and characteristics of Covid-19 and helping the NHS to innovate and experiment quickly by funding proof of concepts. In 2021, we launched the AWS Health Equity Initiative as a three-year, $40 million commitment to help solve gaps in health equity. Since then, 229 organisations have contributed innovations to the program to help address disparities in social determinants of health around the world. Having distributed more than $30 million of the original funds, we see even greater potential to support more organisations using the cloud to make a difference in the health and lives of underserved populations. In January 2024, AWS announced an additional $20 million in funding for the Health Equity Initiative, bringing the company’s total commitment to $60 million in cloud credits and technical expertise. We will include specific and measurable additional social value commitments as part of contracts procured via G-Cloud for customers that require them. These commitments will align with the scope and scale of each contract and each customer’s priorities. Examples of potential commitments include access to health equity cloud credits to support a proof of concept application to bridge gaps in health equity.

Tackling economic inequality

Since 2010, Amazon has made direct investments in our UK operations of more than £56B. These direct investments raise the economic activity in a given region, and creates a ripple effect through the economy as the firms that supply goods and services to Amazon expand and associated household spending increases. In the past five years Amazon has onboarded more than 3,000 apprentices. More than 100,000 UK SMEs now sell on Amazon, many of which are located outside of London. SMEs based in Manchester, Belfast and Glasgow selling on Amazon recorded some of the highest average annual revenues, surpassing the average annual revenue of London-based sellers. Amazon also provides small business owners, start-ups and entrepreneurs with tools and opportunities to succeed, like the Amazon Small Business Accelerator. We also offer the Amazon Sustainability Accelerator, an equity-free programme supporting start-ups who are driving sustainable innovation. We’re here to help entrepreneurs to grow their skills and scale their businesses so they can maximise their climate impact. We provide training and support for educational attainment through schemes including AWS Academy, which helps prepare students for industry-recognised certifications and careers in the cloud, AWS Educate, which provides hundreds of hours of free self-paced training and resources, AWS Training and Certification, which helps to build and validate skills, and AWS re/Start which prepares unemployed and underemployed individuals for cloud careers through classroom-based training. We will include specific and measurable additional social value commitments as part of contracts procured via G-Cloud for customers that require them. These commitments will be aligned with the scope and scale of each contract and each customer’s priorities. Examples include enabling access to AWS Activate, AWS Academy, and AWS Educate, provision of AWS Training and Certification courses to enable skills development, and coordinating employability sessions and mentorship.

Equal opportunity

As part of our Success and Scale Bring Broad Responsibility leadership principle, Amazon supports initiatives that reduce barriers to entry for entrepreneurs and young learners exploring STEM education. AWS has invested $50 million to support the creation of STEM-focused programs at AWS and partner organisations and announced our intent to help 29 million people around the world grow their technical skills with free cloud computing training by 2025. For example, AWS re/Start is a cohort-based workforce development training program that prepares individuals for careers in the cloud and connects them to potential employers. A technology background is not required to apply. The program is free to the learner and focused on helping unemployed or underemployed individuals launching a new career. AWS re/Start’s collaborating organisations support underrepresented groups, minorities, displaced individuals, young people, and more. Our programmes also reach young learners to inspire the next generation of talent, and to ensure that learners from all backgrounds have the opportunity to access STEM education. For example, AWS GetIT is a fully-funded, flexible educational programme that helps students consider a future career in tech. With AWS GetIT, you will help your students learn human and digital skills as they learn what it takes to design an app, work together to create an app idea, and meet professionals in tech. We will include specific and measurable social value commitments as part of contracts procured via G-Cloud for customers that require them. These commitments will be aligned with the scope and scale of each contract and each customer’s priorities. Examples of potential commitments include enabling access to training and support for organisations working to support under-represented groups or provide resources to digitally excluded individuals.

Wellbeing

AWS is committed to providing the support, benefits, and opportunities its employees need to be successful. AWS offers employees access to benefits to support physical and financial well-being, including access to healthcare coverage and long-term savings plans. Additionally, employees around the world and their eligible dependents have access to an Employee Assistance Programme that provides mental health support 24 hours a day. AWS gives quarterly Well-Being Days for the Public Sector organisation within AWS, where employees are encouraged to spend the day volunteering, enhancing well-being skills through freely available trainings, or do other wellness activities like meditate or exercise. Further, we have a UK-based Health and Well-Being Affinity Group, which raises awareness of what mental health is and bring attention to what resources exist to support employees and their families. Our leadership principles describe how Amazon does business and we demonstrate the leadership principles through our actions every day. One of our leadership principles, Strive to Be Earth's Best Employer, encapsulates our focus on ensuring a safer, more productive, higher performing, more diverse, and more just work environment Our global teams work closely with suppliers to communicate our standards and help suppliers build capacity to provide working environments that are safe and respectful of human rights. We routinely evaluate our supply chain to understand the highest risks to workers and prioritise our efforts. Our supply chain standards can be found here: https://sustainability.aboutamazon.com/amazon-supply-chain-standards-english.pdf We will include specific and measurable additional social value commitments as part of contracts procured via G-Cloud for customers that require them. These commitments will align with the scope and scale of each contract and each customer’s priorities. Examples of potential social value commitments include hosting immersion days and events, holding webinars, and providing local grants to organisations focused on promoting health and wellbeing.

Pricing

Price: £0.00 a unit
Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: There is no additional charge for AWS Chatbot, no minimum fees or required upfront commitments. You only pay for the underlying services that you use, (such as Amazon SNS, Amazon CloudWatch, Amazon GuardDuty, and AWS Security Hub) in the same manner as if you were using them without AWS Chatbot.
Link to free trial: https://aws.amazon.com/free

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Backup and recovery

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Separation between users

Energy efficiency

Pricing

Service documents

Cookies on Digital Marketplace

AWS Chatbot

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Backup and recovery

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Separation between users

Energy efficiency

Social Value

Pricing

Service documents