CDW Limited

CDW Palo Alto Cortex Xpanse

Cortex Xpanse is an Active Attack Surface Management (ASM) solution that helps your organization actively discover, analyse and respond to unknown risks in all connected systems and exposed services.
Cortex Xpanse provides complete, current, and accurate visibility into your public-facing infrastructure without any manual intervention from your security teams.

Features

• Monitor and enforce corporate policies and compliance
• Detect, Manage and Mitigate risk from unknown shadow IT operations
• Detect, Manage & Mitigate risk from supply chain vulnerabilities
• Continuous Artificial Intelligence & Machine Learning (ML) driven security monitoring
• Provision of daily CFAA-compliant vulnerability scanning of known assets
• Full 'cradle-to-grave' Discovery - Analysis - Remediation via integrated automation
• Inclusive of ongoing security rule additions/updates via Palo Alto Networks
• No requirement for Hardware|Software|Agents or Firewall Rule Changes
• Highly extensible solution with deep integration capabilities
• Provision of detailed metrics inclusive of pre-built widget driven dashboards

Benefits

• Reduce the risk of Malware & Ransomware infection
• Eliminate unknown Shadow IT / Cloud operations
• Significantly improve on Zero-Day response times
• Expand due-diligence processes for Merger & Acquisition (M&A) assessments
• Detect & eliminate supply chain vulnerabilities
• Gain full visibility of all public facing Internet operations
• Reduce Cyber Insurance premiums
• Implementation and compliance with NCSC cyber security guidance

£60,000 a unit

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

369534299683182

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Service constraints: Cortex Xpanse is an E-ASM platform that operates outside of the corporate network and sees only what an attacker sees. Cortex Xpanse is therefore only currently applicable to public facing attack surfaces and should not be considered as an internal vulnerability management tool.
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7x365 Support; Priority 1 (Critical) - < 1 Hour ; Priority 2 (High) - 2 Hours; Priority 3 (Medium) - 4 Hours; Priority 4 (Low) - 8 Business Hours; Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All Cortex products from Palo Alto Networks come with a standard support offering included which entitles the customer to 24x7x365 email and telephone support.; Other 'enhanced support' options exist inclusive of premium customer success support and provision of dedicated engineers for short or long term engagements - all such options can be negotiated and applied as required
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training and user documentation is provided as standard. In addition, through remote or face to face sessions hands on workshops can be arranged to further familiarise each individual customer as required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers have full access to data through the Expander API. All data may be retrieved and stored in another system prior to contract end date.
• End-of-contract process: At the end of the contract, the customer data is not accessible to the customer.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can granularly configure their Cortex Xpanse configuration in direct alignment to their internal technical architecture and their stated objectives. Examples of this include the selection and enablement of rules i.e. many rules are applicable to a particular product or vendor and therefore if such products or vendors do not provide services to that customer they can be de-selected. ; Further configuration enhancements can be configured through 3rd party integration for extending the products interaction with the wider security tooling apparatus. This can be done bi-directionally using the the singular web console via various methods depending on the exact nature of the integration requirement i.e if the requirement is to interact with a 3rd party for the purposes of orchestration and or automation then a pre-developed markeplace content pack can be downloaded and an instance added for connectivity. Other options also exist for example for the purposes of sending alerts to another platform or for the ingestion of data from another platform.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Expander is accessible through the web UI and through its extensive API
• Web interface accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: All documentation for the Cortex® Xpanse™ Expander API is available in Swagger. See the Expander API Documentation; ; The Expander User Guide is available at Cortex® Xpanse™ User Guide
• API automation tools: Other
• Other API automation tools: N/A
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: N/A.

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Each tier of the network, web, app, and data layer are able to independently scale.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Palo Alto

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: All data stores are encrypted at rest, and enforced through Infrastructure as Code (IaC)
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Data
• Backup controls: Backups are controlled by XPanse
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Cortex Xpanse Services shall be; available 99.9% of the time, measured monthly, excluding scheduled maintenance. Further, any downtime resulting from outages of third-party connections or utilities or other reasons beyond the control of Palo Alto Networks will be excluded.; ; Customers are credited 2% of monthly service fees (downtime credit) for each breach. A breach is defined as a period of 60 consecutive minutes of downtime.
• Approach to resilience: Each tier of the network, web, app, and data layer are able to independently scale, and highly available across multiple availability zones.
• Outage reporting: Please see https://expanse.statuspage.io/

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: RBAC are applied across management interfaces and service/support channels
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PECB MS
• ISO/IEC 27001 accreditation date: 26/08/21
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 27701:2019

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: The Information Protection Process & Procedures Policy establishes controls to ensure that the security policies (that address purpose, scope, roles, responsibilities, management commitment, and coordination among organizational entities), processes, and procedures are maintained and used to manage protection of information systems and assets, including a system development lifecylce to manage systems.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All application and infrastructure changes require separation of duties, testing, peer review, and approval, before implementation.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: "Critical/Emergency patch must be applied and validated within 72 hrs. when a patch is available, otherwise compensating controls must be invoked.; A security patch that addresses a vulnerability which is rated as high risk must be applied and validated within 30 days.; Vulnerability scans are performed at least weekly."
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Palo Alto Networks SOC team monitors all environments for potential compromises 24x7. Security event and incident management processes are in place including a formal Information Security Incident Response Plan. Security, availability, and confidentiality related security events are assigned to Information Security for evaluation and resolution.
• Incident management type: Undisclosed
• Incident management approach: Palo Alto Networks has a incident management program that has been approved by management and communicated to all relevant parties. The incident management program is owned and reviewed by our Information Security department. Reporting procedures are defined in the SLA.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Amazon Web Services
• How shared infrastructure is kept separate: Each organisations compute instances are unique to that individual organisation with logical separation being achieved at the cloud provider level. This ensures that no virtualized infrastructure is shared organisation to organisation and each respective organisations data and network traffic is isolated from one another.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: The service is provided by Palo Alto Networks using Google, AWS or other public cloud provider data centres, and as such the data centre provider adheres to the code of conduct. ; Google is listed as participant at https://e3p.jrc.ec.europa.eu/node/575, and Amazon has a sustainability statement at https://sustainability.aboutamazon.com/environment/the-cloud

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £60,000 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.