Somerford Associates Limited

Delinea Platform - Privileged & Identity Access Management (PIM & PAM)

Manage privileges across all identity types through unified and centralised management platform and seamlessly extend PAM to optimise productivity while enhancing security with just-in-time access, activity monitoring, easy adaptive controls, policy automation, and privileged behaviour analytics that help IT and security reduce risk while enabling growth, efficiency, and scalability.

Features

• Restricts lateral movement
• Minimising privileges available to credentialed users
• Policy-based authorisation to establish Zero-Trust security controls
• Enforce least privilege best practices on servers
• Creates dynamic policies with adaptive security and increased automation
• Available on AWS Marketplace
• Seamless data sharing across all security tools
• Secure access to privileged credentials with efficiency and scalability
• Secure remote access for IT staff/vendors without a VPN
• Just-in-time, just-enough access with endpoint privilege elevation and application control

Benefits

• Protects enterprises from threats, like ransomware and data breaches
• Understand, manage, and visualize privileged access across your entire environment
• Stop to credential compromise
• Prioritize IAM and tighten your grip on privilege management
• Highly effective and efficient way of protecting digital assets/data
• A much easier time detecting, containing threats and eliminating lateral
• Implements Zero Trust principle of “never trust, always verify”
• Simplifies security management by connecting multiple security services
• Identity forests to help businesses make sense of complex environments
• Prevents bad actors from moving laterally and escalating privileges

£4,168.46 an instance a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

373848184647753

Contact

Penny Harrison
07897075103
penny.harrison@somerfordassociates.com

Service scope

• Service constraints: There is a 6TB storage limit for session recording. Additional storage can be purchased if required or session recording can be exported to your own storage.
• System requirements:
  • Access to Cloud Web Application Firewall
  • Access to TCP Relay Hosts and ports
  • On-premise component for Distributed Engine
  • On-premise component for RAS Engine

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide onsite design and implementation services which can include bespoke training. Vendor training is available online which can include product certification. Getting Started documentation is available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: CSV and XML exports are available for customer data and JSON for configuration data.
• End-of-contract process: Users have 30 days to export their data, using inbuilt functionality as per the MSLA.

Using the service

• Web browser interface: Yes
• Using the web interface: Configuration administration is via a supported browser where items such as but not limited to; Setting Identity policies, secret templates and policies, Session recording, User management, RBAC controls, MFA, Federation, Notification and Branding.; ; Users access is via a supported browser where only secrets and assets that have been approved are available to the user.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: In-house AT users that perform some limited testing.; Delinea also use tools for AT testing:; ace Dev Tools are used for accessibility scanning and pipeline automation. For manual testing, we use both nvda and jaws. ; ; The WCAG 2.1 Report can be found here:; https://docs.delinea.com/online-help/platform-accessibility/start.htm
• API: Yes
• What users can and can't do using the API: UI is preferred and more feature-rich.
• API automation tools:
  • Ansible
  • Terraform
  • Other
• Other API automation tools: REST
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: For Delinea-Platform, our production environment is setup to our defined baseline with load balancing to automatically scale with increased resource demand. Azure resources are dynamically allocated as required up to the size limit purchased. There is a large storage limit incorporated into the service for session recordings. An extra storage licence can be purchased if required. Alternatively, session recordings can be offboarded to the customer's own storage.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics:
  • Usage reports with in the Service
  • Service status stats https://status.delinea.com/
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Delinea

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: https://trust.delinea.com/; AES256 & Transparent Database Encryption (TDE) for the Service.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Customer data
  • Configuration data
• Backup controls: Automatically performed by the Service. Users can, if they wish export the data at any time.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99% as per the MSLA Service Level Addendum.; https://delinea.com/legal
• Approach to resilience: The Service leverages MS Azure High Availability capabilities with multiple replicas and automatic backups. More information can be found here: https://trust.delinea.com/
• Outage reporting: The public dashboard and be found here: https://status.delinea.com/; Email alerts are available if subscribed.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
• Other user authentication: https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click; ; https://docs.delinea.com/online-help/delinea-platform/start.htm; https://docs.delinea.com/online-help/delinea-platform/authentication/index.htm#MultifactorAuthentication; https://docs.delinea.com/online-help/delinea-platform/federation/index.htm#Federation
• Access restrictions in management interfaces and support channels: The customer controls access to the Service and the data through RBAC controls and the customer provides an OTP to give access to Delinea Support.; ; See https://trust.delinea.com/?itemName=access_control&source=click&itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: https://trust.delinea.com/?itemUid=7103fdad-d6ac-45f6-b28d-e71f32884b7f&source=click
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: 08/08/2023
• What the ISO/IEC 27001 doesn’t cover: All controls are covered except the following which are controlled by our external supplier:; 11.1.4 Protecting against external end environmental threats - Delinea's PAM products are hosted in Microsoft Azure/AWS Physical Datacenters. They have acceptable safeguards in place to protect against external and environmental threats.; ; 11.1.6 Delivery and loading areas - Delinea does not manage the delivery and loading areas of the building. All suites managed by Delinea have physical entry controls implemented.; ; https://trust.delinea.com/?itemUid=1fed9faa-4a87-427c-9a95-96b4d6bf66b7&source=click
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 25/03/2022
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: https://cloudsecurityalliance.org/star/registry/thycotic-software/services/secret-server-cloud; ; An update to CSA STAR v4.0.2 has been requested.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO9001:2015
  • SOC2 certified
  • Common Criteria certified
  • FIPS 140-2 and NIST-compliant
  • FedRAMP authorised
  • Complies with EU/US Privacy Shield
  • GDPR-compliant

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: EU-US DPF; SOC 2; FIPS 140-2; NIST-compliant.; GDPR-compliant; Data Privacy Framework; Fedramp; ; More information can be found here: https://trust.delinea.com/
• Information security policies and processes: Delinea follows the ISO27001 framework and the controls are validated by SOC2 type II Audit. We also follow NIST Cybersecurity framework. Delinea has a documented information security policy which is tested, reviewed and updated annually and approved by senior management and executive levels. ; ; Delinea have enforced security policies and continuous auditing and monitoring in place as well as enforced and tracked annual security awareness training for all employees.; ; Please see our trust centre for more information https://trust.delinea.com/?itemUid=a20d3390-7b3b-47ea-970f-4fd56770a621&source=search

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: https://trust.delinea.com/?itemName=network_security&source=click&itemUid=f8feb4d4-b79d-47f3-9dd7-06c479a49dfe; ; https://trust.delinea.com/?itemUid=9162b815-d8af-49f2-8c26-4ddb72f42f48&source=title
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: https://trust.delinea.com/?itemName=network_security&source=click&itemUid=9162b815-d8af-49f2-8c26-4ddb72f42f48 (Scroll down)
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: https://trust.delinea.com/; https://delinea.com/dpa
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: https://trust.delinea.com/

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: MS Azure, see: https://trust.delinea.com/?itemUid=25e28892-247d-4860-8b87-b6c706e58480&source=click
• How shared infrastructure is kept separate: Each customer has their own individual isolated instances. See the following link for more information:; ; https://trust.delinea.com/?itemUid=25e28892-247d-4860-8b87-b6c706e58480&source=click

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: https://trust.delinea.com/?itemUid=25e28892-247d-4860-8b87-b6c706e58480&source=click

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As an organisation that works closely with the public sector, Somerford is keen to demonstrate our commitment to supporting the achievement of the Net Zero target of greenhouse gas emissions by 2050.; ; Management and staff at Somerford have been conscious of our impact upon the environment even before the Climate Change Act was introduced, and we’ve adopted environmentally friendly practices as the business has grown. Consequently, Somerford ‘s business already has a reasonably low carbon footprint, and will continue to strive for further reductions wherever possible because this is beneficial for our business, our stakeholders and the environment.; ; We will use our influence as a value added reseller of leading edge software products and supporting professional services to select supplier-partners whose own carbon reduction philosophy and plans are aligned with ours, and who can show commitment to the Net Zero target. In practical terms, this means we participate in a carbon-net-zero supply chain in the delivery of the solutions from our supplier-partners to our customers.; ; For further details, please see our Carbon Reduction Plan online at https://www.somerfordassociates.com/carbon-reduction-policy-and-plan/ As an organisation that works closely with the public sector.

  Covid-19 recovery

  During the Covid-19 pandemic, our robust business continuity measures, prudent fiscal policy, and the benefits of a highly flexible team, meant we were well prepared for the difficulties ahead. ; ; Staff wellbeing has been at the forefront of our Covid-19 recovery plans, taking care of their physical and mental health, including;; ; * home working to avoid unnecessary exposure to the virus; * providing safe office space where staff personal circumstances dictated; * regular contact, albeit remotely, to prevent isolation; * organised e-based social events to maintain interaction; ; ; As a result we have been able to:; ; * give uninterrupted service to our customers; * move our staff to home working; * avoid compulsory redundancies and minimised furlough; * in 2020, gain an 11% increase in revenues; * continue to grow the workforce by over 10% in the same year; * take on new partners to enhance our solutions portfolio; * invest in staff education to meet future customer needs. ; ; Changes in business practices due to Covid-19 have shown that flexible work patterns can be very effective, and we’re unlikely to fully return to our previous style of working. ; ; Our solutions have also helped customers to cope with their changing work patterns too - supporting their Covid recovery by providing the infrastructure, tooling and monitoring to support their own remote, flexible and sustainable ways of working.

  Tackling economic inequality

  Somerford is a healthily growing business, and actively strives to create employment opportunities that are inclusive of all socio-economic groups. For example:; ; * 47% of our staff joined us as junior.; * 17 of our team have joined us as apprentices or graduated from our in house technical academy; * We actively participate in the Armed Forces Covenant Scheme and help to redeploy and re-skill leavers from the Armed Forces. So far, 18 staff have joined us in this way;; ; Strong technical skills are key to the delivery of services to our customers, so we’ve invested heavily in staff training, as is demonstrated by 47% of our staff starting with us as juniors.

  Equal opportunity

  Somerford is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief or age.; ; We do not discriminate on the grounds of disability. We take particular care to respect the rights of those with disabilities, throughout all stages of recruitment and employment. We make reasonable adjustments to ensure those with disabilities are not disadvantaged in the workplace, eg. adjusting working hours or providing special equipment to help to do their job.

  Wellbeing

  Somerford is committed to promoting and supporting the wellbeing of all of its staff. We aim to create a culture which focuses on prevention of issues in the workplace that can adversely affect staff health and wellbeing, and where issues are identified, they are managed promptly before they can have a detrimental impact.; ; This includes:; * providing staff with clarity and purpose regarding their job role;; * ensuring staff have the capability, training, support and encouragement to conduct their role confidently and effectively;; * providing a physical working environment that is suitable for the work to be carried out effectively;; * encouraging staff to maintain a sensible work-life balance;; * minimising the stressful impacts of work;; * ensuring bullying and harassment have no place in the working environment;; * managing sickness and absence effectively;; * considering requests for career breaks and sabbaticals;; * providing medical assistance to staff;; * encouraging employee fitness;; * promoting dignity at work

Pricing

• Price: £4,168.46 an instance a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free trial license for 30 days.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.