WeConnect Technology

WeHub Workflow Management with Integration Orchestration

WeHub Workflow Management with Low-Code Integration Orchestration is a comprehensive platform engineered to facilitate seamless workflow automation and robust integration across diverse systems. This platform caters to providers and suppliers requiring API management and integration, offering an intuitive, low-code environment that accelerates development and deployment.

Features

• Comprehensive Integration: Connects over 120 SaaS and on-premise applications.
• Centralised Operational Control: Manages workflows via a single web-based portal.
• High Availability and Reliability:Ensures continuous uptime and zero message loss.
• Intuitive Mapping and Transformation: Offers graphical data manipulation tools.
• Advanced API Management: Streamlines API lifecycle with analytics.
• Extensive Integration Capabilities: Supports EDI/B2B, batch, and real-time integrations.
• Flexible Deployment Options: Supports cloud, hybrid, SaaS, and on-premise setups.
• Integrates HR systems like payroll and employee scheduling.
• Supports collaborative banks and payroll streamlining.
• Offers validated staff registers for enhanced data insights.

Benefits

• Transforms Legacy Systems: Enhances business agility through SOA infrastructure re-engineering.
• Hybrid Integration: Seamlessly connects SaaS, on-premise systems, and devices.
• Unified Platform: Manages apps, data, and devices from one place.
• Low-Code Tools: Simplifies operations, reduces coding with reusable components.
• Future-Proof Design: Adapts flexibly to evolving business needs and technologies.
• API Lifecycle Management: Streamlines creation, management, and deployment of APIs.
• Developer Productivity: Promotes modularity, reusability, speeding project delivery.
• Scalability Solutions: Supports growing data sizes, workloads, and user numbers.
• Cost Reduction: Minimizes infrastructure expenses, simplifies data management.
• Security and Compliance: Ensures data protection to stringent government standards.

£0.02 a transaction

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@mywehub.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

375202661246501

Contact

Medi Harsini
07983234791
sales@mywehub.io

Service scope

• Service constraints: No applicable constraints.
• System requirements:
  • Managed as iPaaS: Free Subscription with no requirements
  • Self Hosted: Containerised in Azure AKS - public, private, hybrid

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This is decided as per the SLA that is mutually agreed. Depending upon the priorities, it can vary from 30mins - 4 hrs (Business hours).; ; Weekend support can be added if required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide complete L1, L2 and L3 managed services based on ITIL standards. Cost is based on general requirement and; Level of support required like L1, L2 & L3 We do provide; Technical, Account Manager and Support Engineer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Upon subscribing to WeHub, a Technical Account Manager will be assigned to facilitate the onboarding process. This includes delivering license keys, creating the workflows in the UAT environment and activation of the full range of features and integration of selected support options tailored to your organisation's needs.; ; WeHub provides a comprehensive suite of training and support options to ensure users can fully leverage the platform from day one:; ; Online Training: Access to a detailed online training portal, featuring a variety of modules designed to help users navigate and optimise the use of our platform.; ; Onsite Training: Available upon request, our onsite training sessions are conducted by experienced trainers who cover all aspects of implementing and managing WeHub solutions within your infrastructure.; ; And any resources needed to accelerate user proficiency and enhance the overall user experience, ensuring that your team can successfully deploy, manage, and benefit from WeHub's capabilities effectively.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: WeHub offers multiple connectivity options for data extraction using both built-in and third-party ETL tools. WeHub does not store any data in a repository unless specifically requested.
• End-of-contract process: Any published workflow will revert to unpublished status and remain so until the balance is cleared.

Using the service

• Web browser interface: Yes
• Using the web interface: MyWehub Admin Dashboard: Administer all aspects of Platform on-premises and in the cloud from a single, unified interface.; ==========================; MyWehub Designer: A graphical environment to design & document APIs, Connectors (MLLP, SFTP, AMQP, MQTT and more), Payload Schemas, Connectors (secured by key vault), Ontology (terminology server for mapping) and external connectors to other platforms such as Workato
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: The web interface provides a comprehensive mechanism to configure, manage and operate WeHub platform. It is accessible from any mainstream browser.
• Web interface accessibility testing: The WeHub Web portal is aligned with and conforms to common accessibility standards and aware of the standard and the importance of accessible tools, and are WCAG 2.0 level AA compliant have not yet tested or audited Accessibility for MyWeHub designer.
• API: Yes
• What users can and can't do using the API: Any operation can be configured for exposure via gRPC and REST APIs. This is fully customisable and can be discussed on a project basis.
• API automation tools: Other
• Other API automation tools: Pulumi
• API documentation: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: WeHub ensures customers aren't impacted by other users' demands through resource quotas, namespace isolation, and automated scaling to maintain consistent service performance. These measures prevent resource contention and ensure that no single user can monopolise cluster resources. Additionally, with robust monitoring and high availability architecture, WeHub can detect and mitigate issues before they affect the customer experience.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics: Plugin Runs (PR)
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Cosmos
  • Mongo DB
  • Azure Storage
• Backup controls: WeHub does not store any customer data, but can facilitate backup storage as part of a given workflow.; ; WeHub sets up AKS clusters in multiple regions (UK Datacentre only) to ensure redundancy and failover capability
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: WeHub ensures robust data protection and network security within our Azure Kubernetes Service (AKS) by leveraging Istio's service mesh architecture. Istio allows us to create a finely-tuned network with strict segmentation, enabling secure communication between microservices. These microservices are assigned private IP addresses and are restricted from public exposure, significantly reducing the attack surface. All data transmitted within the mesh is encrypted with Transport Layer Security (TLS), providing a secure channel for communication. Additionally, Istio's policy-driven controls help enforce access restrictions, while its monitoring and telemetry features offer real-time insights to detect and respond to potential security threats.

Availability and resilience

• Guaranteed availability: WeHub Offerings have a 99.95% SLA
• Approach to resilience: WeHub's service, running on Azure Kubernetes Service (AKS), is designed to ensure resilience and high availability, leveraging Azure's robust infrastructure and redundancy best practices. Our setup includes multi-region deployment, allowing for seamless failover in the event of a regional outage, and high availability architecture, with multiple availability zones within each region to minimise the impact of localised failures. Automated scaling and load balancing help maintain performance during demand surges. Data backups and redundancy ensure that critical information is protected, with regular backups for quick recovery. WeHub's comprehensive monitoring and alerting systems detect issues in real-time, allowing us to address problems before they impact users. Additionally, we have a detailed disaster recovery plan that includes redundant infrastructure and contingency strategies to maintain business continuity. Further details about our resilience measures and data center setup are available upon request, demonstrating our commitment to asset protection and compliance with security standards.
• Outage reporting: WeHub Dashboard provides live update on the each workflow runs

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The WeHub platform implements role-based access controls to access admin dashboard
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essential and Cyber Essential Plus.; ; WeHub data centre is also ISO/IEC 27001 compliant
• Information security policies and processes: WeHub's information security policies and processes are designed to protect customer data and ensure compliance with industry standards. Our approach includes:; ; - Cyber Essentials Plus Certification: Validates our commitment to essential cybersecurity measures.; ; - Principle of Least Privilege: Grants users the minimum access needed for their roles.; ; - Role-Based Access Control (RBAC): Governs user access to specific resources.; ; - Data Security: Encrypts data at rest and in transit, avoiding unnecessary storage of sensitive information.; ; - Regular Security Audits: Conducted to identify and address vulnerabilities.; ; - Incident Response: Includes established escalation processes for addressing security incidents.; ; Our dedicated security team oversees these policies and conducts regular audits to ensure adherence. WeHub's security framework focuses on maintaining a secure environment through robust practices and continuous improvement.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: WeHub uses a secure software development lifecycle (SDLC) methodology and standards. An SDLC document is available upon request and under NDA.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: WeHub's vulnerability management approach focuses on early threat detection and rapid response. We use continuous monitoring to identify potential threats, scanning for vulnerabilities and unusual activity. Our team stays updated on emerging risks through security advisories and industry reports, allowing us to act quickly. When vulnerabilities are found, we prioritize them by severity and deploy patches promptly to minimize risk, ensuring our services remain secure.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: WeHub’s protective monitoring approach uses continuous surveillance to detect potential security compromises. We track user activities, system exceptions, and security events, with automated alerts to identify risks.; ; When a potential compromise is detected, our incident response team responds rapidly, following protocols to contain the threat and investigate its cause. Response time is quick, with 24/7 monitoring ensuring prompt action. This protective monitoring strategy helps maintain the security and reliability of our services.
• Incident management type: Supplier-defined controls
• Incident management approach: WeHub's incident management approach includes predefined processes for common events, ensuring efficient responses to incidents. Users can report incidents through email, phone, or our online support portal, with immediate logging and prioritization based on severity.; ; We provide incident reports to users after resolution, detailing the cause, impact, and corrective actions. This transparent process fosters trust and helps users understand how WeHub manages incidents.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: Microosft Azure Kubernetes Service (AKS)
• How shared infrastructure is kept separate: WeHub’s Azure Kubernetes Service (AKS) setup ensures separation between different organisations sharing the same infrastructure by using Kubernetes namespaces to create isolated environments. Role-based access control (RBAC) limits user permissions to their respective namespaces, preventing unauthorised access. Additionally, Network Policies restrict communication between namespaces, further ensuring isolation and data security.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Azure data centers comply with the EU Code of Conduct for Energy-Efficient Data Centres by integrating advanced energy-efficient practices and technologies throughout their operations. Azure employs energy-efficient infrastructure, with hardware optimised to minimise power usage and advanced cooling technologies that use less energy. The data centers are powered by renewable energy sources, such as wind and solar, reducing their carbon footprint. Azure also focuses on efficient power management, minimising wastage, and implementing best practices for data center design to ensure sustainability. This comprehensive approach to energy efficiency aligns with the EU Code of Conduct, demonstrating Azure's commitment to reducing environmental impact while maintaining high-performance data centers.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Wehub provides infrastructure to bring more efficiency to the NHS. This includes increased automation and insights to support improved intelligence and planning. For instance, services available include improved staff deployment and remote working capabilities to reduce travel requirements.; Wehub is designed to improve integration across software systems to remove the need for paper and manual processes.

  Covid-19 recovery

  Our solution provides infrastructure for service transformation and new operating models, which lie at the heart of delivering NHS productivity improvements and efficiencies. This is done through supporting improved ICS business insights and scaling of services. Increased automation can release time for staff, improve their experience and aid elective recovery plans and delivery of urgent and emergency services. Example capabilities include: collaborative banks, consolidated payroll services, centralised outpatient bookings and the introduction of care coordination centres across an ICS footprint.

  Equal opportunity

  At WeHub, we are dedicated to a policy of equality and non-discrimination, ensuring that all employees and job applicants are treated fairly. Our hiring, training, development, and promotion practices are based on merit and individual ability. We guarantee that no one will face less favourable treatment based on race, colour, nationality, ethnic or national origin, gender, marital or civil partnership status, sexual orientation, disability, political opinion/affiliation, age, religion, or belief. Furthermore, we ensure that no employee or applicant will be disadvantaged due to unjustifiable conditions of employment or requirements.; Interview questions focus solely on job requirements, avoiding discriminatory content. WeHub promotes a workplace environment free from threats or intimidation related to race, gender, or any other discriminatory factor. Disciplinary action, including termination, will be taken against any employee engaging in unlawful discrimination or harassment, with sexual or racial harassment treated as gross misconduct. Our grievance procedure is accessible to any employee who feels they have faced discrimination, ensuring their concerns are heard and addressed.; All employees at WeHub bear responsibility for upholding this policy, particularly those involved in recruitment, selection, promotion, or training. Our commitment to equal opportunities is integral to our organizational culture, ensuring a safe, respectful, and inclusive workplace for everyone.; Wehub is designed upon accessible and easy read formats, for instance to enable use by those with visual or hearing impairments.

  Wellbeing

  Wehub is designed to improve the experience and wellbeing of NHS staff. This includes improved payroll accuracy and timeliness, based on trusted data sources, so staff get paid what they work every time. Wehub also enables flexible working models through streamlined rostering processes. Increased automation releases the burden on overstretched teams.

Pricing

• Price: £0.02 a transaction
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access to the WeHub UAT environment for building non-production workflows is entirely free.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@mywehub.io. Tell them what format you need. It will help if you say what assistive technology you use.