Cloud Email Filtering
Cloud email filtering works prior to your internet gateway to block advanced phishing, spam, malware, viruses, zero-day threats, malicious attachments, graymail, denial-of-service, and inappropriate content before it reaches your networks or computers and passes only good email to your inbox.
Features
- Uptime SLA 99.97%
- Reduces cost of IT
- Dangerous email is prevented from entering networks
- Highly configurable control panel
- Improved employee productivity
- Detection techniques developed and automatically implemented
- Greatly reduces the misuse of connection and network bandwidth
- Offers 100% guarantee against known email viruses
- Over 120 module checks ensure minimal false positives
- Highly scalable in seconds
Benefits
- Confidence that you will always have access to your emails
- No ongoing maintenance, Vitanium provide & manage centrally
- Saves time and cost of removing malicious / unwanted content
- Configure email delivery to match your specific company needs
- Staff aren’t wasting time sifting through unwanted emails
- No loss of productivity due to delays in update implementation
- Increases efficiency of work speed and employee productivity
- Confidence that your systems and staff will not be disrupted
- Confident that you will receive important business critical email
- Growth of your business isn't restricted by any volume limitations
Pricing
£0.99 a user a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
3 7 7 5 2 6 0 2 8 1 5 4 6 2 4
Contact
VSL
Eleanor Poulter
Telephone: 0345 258 1500
Email: info@vitanium.com
Service scope
- Service constraints
- NA
- System requirements
-
- Mail delivery host e.g. onsite IP(s), O365 MX record
- Web browser to access portal
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Messages will be responded to within 4 hours. Messages are not monitored over the weekend, and will be dealt with on Monday.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Users are able to allocate their query to either support or sales dept. this then alerts the appropriate dept. Messages can also be sent when business is 'offline' (outside working hours) these will then be saved and dealt with when office hours resume. Users are able to leave a detailed message, email, telephone details.
- Web chat accessibility testing
- NA
- Onsite support
- No
- Support levels
- Vitanium provide support Monday to Friday 9am to 5pm via email, telephone, and web chat. All support is included within the price of the plan. Additional cost is only incurred if the customer requires Vitanium to remote onto their equipment. This will be charged at 30 minute increments at £75.00 per hour if: Vitanium have provided the appropriate email or telephone support but the customer wishes Vitanium to carry out the required remedial support.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Users have access to user documentation, unlimited telephone/email support for set up, and support knowledge base. Free trials are offered to allow customers to thoroughly test the product. We can also provide live video demos if necessary.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- NA
- End-of-contract process
- We cease services at the end of the paid contract, if services are not renewed. There is no additional cost for ceasing services.
Using the service
- Web browser interface
- Yes
- Using the web interface
-
The web portal allows users to view email, release messages in quarantine and adjust settings with regards to the filtering. Also can be adjusted is the delivery host (for example an on-premise IP or hostname).
Access can be granted at a company level, or individual user level.
The service cannot be initially setup through the interface as an end customer. - Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- Users can log in to the web interface to view all quarantined email, and release to their inbox if required. Mail is logged and can be accessed at an administrator level (all mail) or a user level (specific aliases) per user. Administrative users can also adjust filtering settings and features (e.g. scanning level, spam actions, subject modifications). Whitelist/Blocklists can also be modified, down to a granular user level.
- Web interface accessibility testing
- NA
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
- Automatic
- Independence of resources
- Adequate resources are provided in our data centres to cope with maximum demand, for example bandwidth. This is regularly monitored and increased if needs be.
- Usage notifications
- No
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
- Other
- Other metrics
- Message volume reports
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- No
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Service availability is guaranteed at 99.97%. If the service is unavailable beyond this, 10% of the monthly fee is credited. 100% protection against all known viruses - if our Cloud Email Filtering service delivers a known virus to a subscriber, which then infects the subscribers system 100% monthly fee is credited. If the Cloud Email Filtering service quarantines in error more than 0.002% of legitimate emails in any given 30 days, users receive 25% credit on monthly fee. Failure to respond to users call within 1 hour for technical support, or 4 hours for email/ticket system, results in 10% credit against monthly fee.
- Approach to resilience
- The filtering service has been designed so that there are no single points of failure. To achieve this multiple diversely situated server clusters have been implemented. The server clusters are split between at least 2 physical sites, and have multiple power supplies, multiple network cards, and mirrored hard drives. All data is mirrored between at least 2 sites. There are multiple links between sites, taking different routes and with different presentation points to each building. Networks within sites are fully resilient, utilising multiple links between servers, switching and storage. Internet connectivity is provided via multiple Internet connections, supplied by different ISPs. The networks are protected with multiple firewalls.
- Outage reporting
- All service outages will be communicated first by email, and for any prolonged outage by notification on our website and support pages.
Identity and authentication
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Access is only granted to those users with valid credentials for the service.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
- Devices users manage the service through
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 12/05/2019
- What the ISO/IEC 27001 doesn’t cover
- All parts of service are covered.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- ISO9001 Certified
- ISO27001 accredited data centres
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Please contact Vitanium for further information.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Please contact Vitanium for further information.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Please contact Vitanium for further information.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Please contact Vitanium for further information.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- All incidents are recorded and tracked using ISO best practise for 'non conformance'. This prevents recurring incidents by prompting and tracking corrective actions.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- DC's are members of the EU Climate Neutral Data Centre Pact https://www.climateneutraldatacentre.net/ In particular, they run: Award Winning Fresh Air Cooling System feeds filtered outside air into the datacentre for 100% of the year. 2N resilient Evaporative Cooling System negates the need for mechanical cooling in the event outside temperatures climb. Annualised PUE of 1.2
Social Value
- Fighting climate change
-
Fighting climate change
Please contact Vitanium for further information. - Covid-19 recovery
-
Covid-19 recovery
Please contact Vitanium for further information. - Tackling economic inequality
-
Tackling economic inequality
Please contact Vitanium for further information. - Equal opportunity
-
Equal opportunity
Please contact Vitanium for further information. - Wellbeing
-
Wellbeing
Please contact Vitanium for further information.
Pricing
- Price
- £0.99 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Users can trial the service in full, for free for 30 days with full support.