SERVERCHOICE LTD

Large Language Model (LLM) as a Service

Civo Large Language Model (similar to ChatGPT) is a fully managed and highly scalable language processing solution catering to diverse use cases from simple question-answering systems to complex conversational AI. It provides a robust platform for deploying and scaling AI-driven components independently, enabling developers to construct sophisticated resilient AI-powered systems.

Features

• Provides a similar experience to ChatGPT
• Relieves users from complexities of deploying and maintaining AI models
• Enables quick and safe integration of AI capabilities into applications
• Built on best-in-class open-source client libraries, supporting multiple programming languages
• Intelligently distributes computational tasks across multiple servers and NVIDIA GPUs
• Full control with our API, CLI or our easy-to-use dashboard
• Compatible with infrastructure-as-code tools including Terraform
• Easily integrate the messaging system into applications using familiar libraries
• Avoid vendor lock-in
• Enforces stringent security protocols to maintain data integrity and privacy

Benefits

• Fast access to conversational LLM (ChatGPT like experience)
• Decouple and scale application components independently for improved resilience
• Easily integrate AI into applications using familiar open-source libraries
• Ensure reliability with durable persistence built in by default
• Achieve high performance with low latency delivery and high throughput
• Secure inference with encryption and granular access controls
• Avoid vendor lock-in by leveraging open source compatibility
• Simple and predictable billing, without any surprises
• No egress fees, with no conditions, reduces costs
• UK Sovereign keeps your data legally protected in the UK

£0.00 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Henry@serverchoice.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

381429674295536

Contact

Henry Merrett
020 3778 2202
Henry@serverchoice.com

Service scope

• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Customer Support is available 24*7. Our response time depends on severity of the Incident. • P1 - Production environment down. <1 Hour • P2 - Production environment impaired. <2 Hours • P3 - Non-production issues. <24 Hours More information and ways of contacting customer support can be found at https://www.civo.com/contact
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: For questions or assistance with accessibility, please contact Customer Support
• Onsite support: No
• Support levels: If you have a technical issue with the Civo platform or your Service you may contact Civo 24*7 free of charge, via Civo's ticket system, chat or Slack channel. If you have any queries about how to use Civo services, you may also join Civo's Slack community to discuss it with Civo staff, Ambassadors and community members at https://civo-community.slack.com/
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: ServerChoice, in partnership with Civo, provides a comprehensive range of resources to help customers to quickly and simply start to use our services. These include comprehensive documentation, introductory videos, tutorials & online training, knowledgebases, meet-ups and technical support.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Data maybe transferred out of the Civo Platform free of charge, with no data egress fees incurred.
• End-of-contract process: Users may stop using our services for any reason. A user can delete their clusters and associated resources (e.g. volumes, IP address reservations, etc) at which point these are no longer charged. Buyers retain control and ownership of their data. There are no data egress fees with no caveats or small print.

Using the service

• Web browser interface: Yes
• Using the web interface: Using the web interface, customers have full control to deploy and manage services, user management and billing in a single consolidated view. Full control of your Kubernetes environment is also available via our API and CLI interfaces.
• Web interface accessibility standard: WCAG 2.1 A
• Web interface accessibility testing: For questions or assistance with accessibility, please contact Customer Support.
• API: Yes
• What users can and can't do using the API: The ServerChoice web interface and command-line interface, provided in partnership with Civo, are built on the same RESTful API layer. All functions of the platform can be accessed via an API. This is a HTTPS and JSON based API. Customers can integrate their own scripts and CI/CD pipelines directly to the Civo REST API.
• API automation tools:
  • Terraform
  • Other
• Other API automation tools:
  • OpenTofu
  • Crossplane
  • Pulumi
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• Command line interface: Yes
• Command line interface compatibility: Linux or Unix
• Using the command line interface: All of the functionality of the platform is available either via a web based user interface and a command line interface. An API layer under pins and is common to these two access mechanisms. Customers may use this interface to integrate their CI/CD platforms. It is a RESTful HTTPS and JSON based set of services. All APIs are documented publicly on our website www.civo.com/docs

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: Data and applications are kept separate from other users (logically segregated) to ensure security. RAM is committed, and other resources such as CPU, network, and disk have quality-of-service (QoS) guarantees. Services, such as Kubernetes use strong security measures at the network and hypervisor to keep resources isolated. Resource usage is constantly monitored to anticipate future needs and ensure we can always meet users availability requirements.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics: System logging
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Civo

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: ServerChoice, in partnership with Civo, prioritizes data security and customer isolation within our multi-tenant environment. Logical segregation ensures users only access assigned resources. We empower customers with ownership and control over their content. Intuitive tools simplify securing data in transit, allowing customers to define their preferred security measures. For secure communication, we offer a variety of options including industry-standard protocols like TLS/SSL and IPsec, along with encrypted API calls. This empowers customers to choose the solution that best meets their specific security requirements. The Civo Dashboard connection is always secured with TLS encryption.

Availability and resilience

• Guaranteed availability: ServerChoice, in partnership with Civo, offers a straightforward and high-uptime service guarantee across all our public cloud services. All services available from the Civo public cloud have a Guaranteed Uptime Percentage of 99.95%. If Civo fails to achieve the Guaranteed Uptime Percentage and the Customer fulfils its obligations under this SLA, the Customer is entitled to receive Financial Credits as described in the SLA.
• Approach to resilience: The Civo platforms contain multiple layers of redundancy in order to ensure the Availability and resilience of our Services. There are currently 6 regions across the UK, Europe and North America including 2 in the UK. Customers have the flexibility to place instances and store data within multiple geographic regions. Customers are responsible for implementing contingency planning and testing of their systems hosted on the Civo Platform.
• Outage reporting: A public dashboard reporting the status of the Civo platform and individual services, by region is available at https://status.civo.com/

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Each user has a unique security code that will be requested before any support request is actioned.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 08/11/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: One Compliance Cyber Limited
• PCI DSS accreditation date: 28/03/2024
• What the PCI DSS doesn’t cover: N/a
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ServerChoice’s Information Security Policies are based on ISO/IEC 27001:2017. These policies address the purpose, scope, individual and departmental roles, are approved by ServerChoice senior management, reviewed periodically and their adherence is regularly audited. For easy access and consistent application, we maintain our policies in a centralized location. Our documented policies and procedures provide guidance for operations and information security within the organisation. All users are provided with appropriate security awareness training to ensure that policies are followed. By following these practices, we foster a culture of security awareness at ServerChoice. We believe this comprehensive approach is essential for ensuring the continued safety and security of your data.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ServerChoice, in partnership with Civo, has a formal, documented policy and procedures that governs the Change Management process and provides guidance for staff. All platform changes are reviewed, tested and approved. Stages include requirements, design, implementation (including rollback procedures), testing (non-production environment), peer to peer review and final approval. Emergency changes follow the Civo Emergency Response procedures.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: ServerChoice, in partnership with Civo, performs regular vulnerability scans on the platform, and external 3rd party vendors conduct external assessments. Civo monitors newsfeeds/vendor sites for vulnerabilities which are then evaluated and monitored. The Civo Bug Bounty Program https://www.civo.com/bug-bounty rewards users to identify security concerns such as Injection attacks, authentication or authorization problems, cross-site scripting, exposed sensitive data, privilege escalation, etc.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: ServerChoice, in partnership with Civo, implements a comprehensive monitoring system to safeguard against unauthorised access attempts, misuse of resources, and excessive network/application bandwidth consumption. This monitoring includes: • Detection of Port Scanning Attacks • Monitoring Resource Usage such as CPU, processes, disk utilization, errors, etc • Tracking Application Metrics • Identifying Unauthorised Connection Attempts It's important to emphasize that ensuring Security and Compliance is a joint responsibility shared between ServerChoice, Civo and our customers.
• Incident management type: Supplier-defined controls
• Incident management approach: ServerChoice, in partnership with Civo, has a formal, documented policy and procedures that governs the Incident Management process and provides guidance for staff and users.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: KVM hypervisor
• How shared infrastructure is kept separate: ServerChoice, in partnership with Civo, ensures multi tenancy at multiple levels. Tenants are able to create isolated layer 2 networks that ensure network segregation not only between different organisations, but between projects / infrastructure between departments. We then ensure workload segregation using well known Virtualisation, KVM. This ensure that individual workloads, be that compute or Kubernetes are segregated between each other. Users maintain full control over their data access.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: ServerChoice, in partnership with Civo, recognises our responsibility to make a positive environmental impact and is committed to achieving "Net Zero" by 2030. The efficiency of our data centres is an important part of our ability to achieve this. Our UK data centres are leaders in sustainable data centre practices and are powered exclusively by renewable energy sources. ServerChoice and Civo are committed to running our businesses in the most energy efficient and environmentally friendly way possible.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ServerChoice and Civo recognise our responsibility to make a positive environmental impact. Civo is committed to achieving "Net Zero" by 2030. This target signifies that Civo will not only become carbon neutral but go further, actively removing carbon from the atmosphere. To achieve this, several initiatives have been implemented, including: · Renewable Energy: Civo's cloud platforms are powered exclusively by renewable energy sources. · Data Centre Efficiency: Civo's UK data centres are leaders in sustainable datacentre practices. As an example Civo's London facility has one of the lowest PUEs, utilising free-air evaporative cooling and goes a step further by using bio fuel in the generators. · Waste Heat Repurposing: Civo collaborates with Deep Green to harness waste heat generated by servers. This heat isn't simply dissipated; it's repurposed for community projects such as heating local swimming pools, aligning with International Energy Agency (IEA) carbon reduction guidelines. Civo leadership actively champions the fight against climate change. The CTO is an active member of the CNCF Sustainability Group, and the CEO frequently speaks at conferences globally on technology sustainability. Civo invests in Heata, a company dedicated to reusing heat from cloud computing. The Civo Foundation prioritises investments in sustainable technologies, reflecting our commitment to the environment. Civo staff work remotely, eliminating the environmental cost of commuting, further reducing our carbon footprint. ServerChoice will include specific and measurable climate change commitments as part of our G-Cloud contracts, including commitments from Civo as our supply chain partner. These commitments will align with the scope and scale of each contract and each customer’s priorities. Examples include engagement with suppliers, staff, and customers to raise awareness about climate change, working collaboratively to deliver solutions to support environmental objectives, training and education to influence sustainable behaviour, and volunteering opportunities for staff that have a positive environmental impact.

  Tackling economic inequality

  ServerChoice and Civo are committed to empowering individuals and businesses, regardless of background or location, to participate in the digital revolution. One of the biggest hurdles for SMEs is access to resources. Through Civo's Tech Startup Program, Civo bridges this gap by providing free scalable cloud computing solutions along with training and tools. This allows SMEs to innovate without being hindered by high costs or vendor lock-in. Knowledge unlocks economic opportunity. Civo offers a vast library of free resources, training materials, and video tutorials, empowering staff, customers, suppliers and other cloud users to build their skills. Civo's investment in organising and running conferences and meetups further fuels the growth of the UK tech industry, ensuring a skilled and competitive workforce. ServerChoice has a diverse supply chain, as does Civo, which collaborates with partners to improve product efficiency and foster innovation within the broader ecosystem. By championing open standards and supporting open-source software development, Civo ensures greater interoperability and accessibility for everyone. The Civo Foundation strengthens the commitment to economic good. Focused on advancing technical skills through education, promoting sustainable technologies, and driving social change, the foundation works directly to bridge the digital divide and create a more prosperous future. Civo hosts Disruptive Tech London, a community of individuals who are passionate about the latest technological developments. ServerChoice and Civo are committed to exploring new ideas, sharing knowledge, and collaborating. ServerChoice will include specific and measurable economic-benefit commitments as part of our G-Cloud contracts, including commitments from Civo as our supply chain partner. These commitments will be aligned with the scope and scale of each contract and each customer’s priorities. Examples include skills development through pro-bono training, hosting hackathons, code days and immersion days, developing the skills needed to underpin economic growth.

  Equal opportunity

  At ServerChoice and Civo, equal opportunities are not just a policy, they're woven into the fabric of our cultures. We believe that fostering a diverse and inclusive environment where everyone feels valued and empowered to reach their full potential is the right thing to do, and essential to our success. ServerChoice and Civo are committed to harnessing the talents of all our employees, regardless of race, colour, nationality, religion, gender, sexual orientation, physical or mental ability or any other factor unrelated to merit. We provide a level playing field for advancement, ensuring that opportunities are awarded based on skills and contributions. This commitment extends to recruitment, training, and promotion, creating a workplace where hard work and talent are recognised and rewarded. We actively cultivate a culture that celebrates differences and encourages diverse perspectives. We understand that a variety of viewpoints lead to better problem-solving and innovation. By embracing these differences, we foster a richer and more dynamic work environment. Our commitment to equal opportunities extends beyond company walls. The Civo Foundation champions social change initiatives and promotes the advancement of skills through education. We believe that creating a more equitable society benefits everyone, including our employees, communities of interest and our customers. ServerChoice will include specific and measurable equal opportunities commitments as part of any G-Cloud contracts for customers that require them. This will include commitments from Civo as our supply chain partner. These commitments will be aligned with the scope and scale of each contract and each customer’s priorities. Examples of potential commitments include, through the Civo Foundation, the provision of pro-bono Kubernetes training, access to other technical training resources, and complying with the Voluntary Reporting Framework for disability.

  Wellbeing

  At ServerChoice and Civo, we believe that a happy and healthy team means a thriving and innovative business. Civo, as our supply chain partner, boasts a forward-thinking package designed to support our team's holistic wellbeing. This includes a 4-day work week, uncapped paid holidays, and comprehensive company health insurance that prioritises mental health and well-being. Civo champions flexible working, with a “remote-first” policy empowering location independence. Additionally, Civo has a generous 5-day volunteer leave policy, allowing employees to contribute to causes they care about. Empathy and inclusivity are core values at Civo. The diverse leadership team reflects this commitment. Civo fosters open communication through regular staff check-ins and an environment where open dialogue about health and wellbeing is encouraged. Induction goes beyond role-specific skills. Civo equips its teams with comprehensive online training on well-being and navigating the remote work environment. Counsellor services and dedicated well-being support ensure additional resources are readily available when needed. Recognising the importance of connection in a remote environment, Civo hosts a variety of virtual social events, fostering a strong sense of community. Furthermore, optional travel opportunities to Civo events and conferences offer the chance to connect in person and build even stronger team bonds. By investing in employees' and customers’ happiness and health, Civo invests in the company's long-term success. ServerChoice will include specific and measurable additional well-being commitments as part of our G-Cloud contracts for customers that require them. This will include commitments from Civo as our supply chain partner. These will align with the scope and scale of each contract and each customer’s priorities. Examples include the provision of professionally led workshops tackling well-being and stress at work as well as seminars covering a range of topics, including mental health, game days, cooking, and more.

Pricing

• Price: £0.00 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The free trial gives you full, unlimited access to trial the Civo service for 1 month (with a spend limit).
• Link to free trial: https://dashboard.civo.com/signup

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Henry@serverchoice.com. Tell them what format you need. It will help if you say what assistive technology you use.