CenturyLink Communications UK Limited

Colt Wavelength Services

Point to point high-speed and fully transparent service for data connectivity

Features

• Diversity between services
• Defined routing
• Protected services
• Encrypted Services
• Fast Track
• Fault Propagation
• Proactive Management
• Performance Reporting
• Outside Business Hours Installation
• Long Lining / Internal Cabling

Benefits

• High bandwidth upto 400GE ensure application performance at it's best
• Low Latency will allow best experience for end users
• Diversity ensures a safe operation even in case of outages
• Reliability make sure that the service is up and running
• Encryption (if required) allow privacy and security
• Global reach make sure all necessary endpoints can be connected
• Tailored Solutions allow adaptation to specific needs
• Scalability to ensure the network grows quickly as demand increases
• Colt Online allow visibility and control over the services
• Fast delivery as per the requirements of the customer

£247 to £3,090 a unit a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at conor.mcevoy@colt.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

382774330548009

Contact

Conor McEvoy
07917 077693
conor.mcevoy@colt.net

Service scope

• Service constraints: Service features are subject to a detailed design. Proactive Management and Performance Reporting today are available on the Ciena platform, but get continuously extended.
• System requirements: Colt Wave services are based on industry standard

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Typically within 2 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: For Wave services, we can provide testing and functionality support, per individual case at 450 € one-off + 180 € per hour
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide a handover document - that's generally adequate, as Wave is a simple P2P service which doesn't need specific training.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: This is service dependent and also depends on the complexity of the infrastructure services provided. Colt has a standard methodology for the creation of an exit plan for its customers. The costs and timescales are wholly dependent on the size of the infrastructure, the requirements of the customer and the customer needs for the transfer of data back to the customer or its new supplier. A customer can request the return of data on a standard CD format or stored onto unique tape media, encrypted, duplicated and shipped to separate locations.
• End-of-contract process: Colt has a standard methodology for the creation of an exit plan for its customers. The costs and timescales are wholly dependent on the size of the infrastructure, the requirements of the customer and the customer needs for the transfer of data back to the customer or its new supplier. At a high-level the proposed exit plan methodology, under a statement of work, would be as follows: The contract reaches the point of natural expiry is terminated as per the contract, or another trigger event occurs that requires the implementation of an exit plan. Colt Professional Services / Project Manager will own execution of the plan within Colt. Professional Services / Project Manager discuss with customer exactly what is required of the migration. Professional Services / Project Manager engage the areas of the business required to deliver on the plan. If this exceeds contracted thresholds for exit costs, or is otherwise chargeable under the contract then these charges will be agreed with customer before commencement of the plan. Execute in accordance with the agreed plan.

Using the service

• Web browser interface: No
• API: No
• Command line interface: No

Scaling

• Scaling available: No
• Independence of resources: Colt Wave delivers a fully dedicated and transparent service via OTN or Photonics (DWDM). Other user's can't interfere with that.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Network
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: In case of special added security is required (e.g. on top of MACsec), a Layer1 Encryption option can be provided (at extra cost).
• Data protection within supplier network: Other
• Other protection within supplier network: We have dedicated and fully segregated OTN or DWDM channels, which ensure protection and integrity of the data end to end (every bit sent and one end will be received at the other end).

Availability and resilience

• Guaranteed availability: Unprotected on-net Metro EU 99.7%; Unprotected on-net National/International EU 99.5%; Protected on-net Services (any within EU) 99.95%; Service credits as % of monthly charges are based on % points below target Service Availability:; > 0.0 ≤ 0.5 -> 5%; > 0.5 ≤ 1.0 -> 10%; > 1.0 ≤ 1.5 -> 15%; > 1.5 -> 20%
• Approach to resilience: We deploy our Wave hardware in safe buildings, incl. specific access control and properly monitored, equipped with aircon facilities.; Power supply is redundant (A and B feeds separated), with dual power supply units in shelfs. Battery backup is available, and Diesel generators in case of longer outages. Card resilience for central hardware. Spares management in place for quick hardware replacement in case of faults.; We can supply path resilience in different ways (protected or diversely routed unprotected). Dual Entry is available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication: Other
• Other user authentication: There is no specific authentication, as it's a transparent Layer1 Point-to-point transmission service.
• Access restrictions in management interfaces and support channels: There is no customer access to management interfaces, as it's a semi-permanent service which is once configured and from there on static (can't be modified by user dynamically)
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 6/30/2017
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 29/06/2015
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/a
• PCI certification: Yes
• Who accredited the PCI DSS certification: Schellman
• PCI DSS accreditation date: 25/10/2017
• What the PCI DSS doesn’t cover: Specific customer environments – The certification is of Colt's vendor as a service provider. The ROS and AOC are available on request.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • PSN Customer Certified
  • PSN Supplier Certified

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Multiple policies and standards support the ISO27001 ISMS and available to employees and are referenced in the annual security awareness training process for all employees.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The change management process requires that all assets are identified and aligned with the colt asset database along with ensuring that the criticality of assets are defined.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Colt maintains a vulnerability management process that is aligned to The Common Vulnerability Scoring System (CVSS) and provides a way to capture the principal characteristics of a vulnerability and produce a numerical score reflecting its severity. The numerical score is then translated into a qualitative representation ( low, medium, high, and critical) to help assess and prioritize issues identified in the vulnerability management processes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Systems (e.g., servers, applications, databases) maintain internal controls for auditing, tracking, and personal accountability. Security logs for high-risk systems are sent to the centralized log monitoring system or Security Incident and Event Management (SIEM) system for continuous systematic review of anomalous behavior and compliance reporting. Response to critical incidents is progressed on a real time basis.
• Incident management type: Supplier-defined controls
• Incident management approach: Colt maintains an incident management process that takes logging events and various threat detection and prevention systems that are strategically placed within the corporation to inspect network traffic for malicious activity. These two methods combined provide the basis for the CIRT Program to gain visibility throughout the enterprise environment to detect cyber threats and respond accordingly.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Colt is committed to incorporating environmental sustainability principles and practices throughout our operations as we work to serve our customers and our communities. We demonstrate this commitment by establishing long-term greenhouse gas (GHG) emissions reductions targets, purchasing renewable energy to power our network and facilities in EMEA, operating certain facilities according to ISO 14001 certified Environmental Management Systems and/or ISO 50001 certified Energy Management Systems, implementing waste minimization, re-use and recycling initiatives, and by effectively managing our environmental compliance obligations globally. All the data centres managed under the ISO50001 EMS are also supported under the EU Code of Conduct Our global climate change mitigation efforts resulted in being listed on the Carbon Disclosure Project (CDP) “A-list” for the 2017 emissions year (former Level 3 Communications footprint only). Additionally, CenturyLink has achieved its current long-term (2024) carbon-intensity target, met 78% of our absolute emissions target, and met 66% of the GHG reductions associated with our 2025 SBTI-approved science-based target (SBT is for former Level 3 Communications footprint only).

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Climate change is a key pillar of our corporate sustainability strategy. As a large company with worldwide activities, we want to lead by example when working with our suppliers, partners, customers and communities to reduce our impact on the environment. In 2023, Colt Group received approval from the SBTI for our updated near-term science-based target (SBT). These targets are now set on a baseline that includes Well-To-Tank (WTT) emissions for relevant Scope 3 categories and splits the emissions by two different entities: Colt and Colt DCS. We also submitted a long-term net-zero target for 2045, aligned to the new SBTi net-zero standard.; ; Colt Group's main initiatives to achieve our net-zero target include committing to procure renewable power and achieve 100% Scope 2 renewable electricity for all sites globally by 2030. We will reduce indirect emissions by finding alternatives to travel and encourage colleagues to choose better travel options for the environment. We are also decarbonising our in-house fleet through electrification and investing in green innovations such as Carbon Capture and Storage, as well as focusing on circularity initiatives to reduce waste within our network. We run a dedicated supplier programme covering a wide ESG agenda with a special focus on our top suppliers in terms of emissions. To achieve our Scope 3 target, we have committed to engage with 93% of our suppliers by emissions (covering purchased goods and services and capital goods) to set Scope 1 and 2 science-based targets approved by Science Based Target Initiative (SBTi) by 2025.; ; Colt Group's current targets do not include the Lumen EMEA assets acquired in 2023: The acquisition has been finalised and we are in the process of integrating teams and their data. The integration of data and subsequent resubmission of Science Based Targets is planned in 2024/25.

  Covid-19 recovery

  Colt was very proactive in supporting customers during the Covid-19 epidemic and has continued to support customers and employees during the subsequent recovery phase.

  Tackling economic inequality

  Colt’s Diversity, Equity & Inclusion (DEI) strategy is to build an innovative, great and inclusive place to work. We have four DEI pillars:; ; • Governance & Impact - Ensure we have the governance in place to deliver on our inclusion goals and we collaborate for wider impact that we develop our leaders as inclusive role models.; • Leadership & culture – develop our leaders as inclusive role models and drive an inclusive culture where we can harness diversity of thought for greater success.; • Diverse Representation - Improve the diversity of our workplace, ensuring we represent the communities that we serve.; • Equitable Business Practices - Employ equitable business practices that improve the employee experience and affect positive change in the wider world.; ; Our Global Diversity, Equity & Inclusion policy makes our approach clear and explains our governance structures and our commitment to equal opportunities. It also outlines our zero tolerance approach to discrimination, bullying and harassment. One of the ways we ensure equal opportunities is by building inclusion into our people processes from the beginning. We have worked to make our recruitment process more inclusive by introducing a tool to reduce bias in language used in job adverts. We’ve also introduced training for hiring managers and checklists to be used to mitigate bias when hiring. We also raise awareness of bias during other people process such as performance management and make clear how managers need to be aware and mitigate for bias by inviting diverse thoughts and positive challenge from their peers. ; In addition, we have a five year strategy to improve accessibility within the company – both physical and digital accessibility. This also covers how we communicate and our employee and customer journeys. This is available publicly on our website

  Equal opportunity

  Colt’s Diversity, Equity & Inclusion (DEI) strategy is to build an innovative, great and inclusive place to work. We have four DEI pillars:; ; • Governance & Impact - Ensure we have the governance in place to deliver on our inclusion goals and we collaborate for wider impact that we develop our leaders as inclusive role models.; • Leadership & culture – develop our leaders as inclusive role models and drive an inclusive culture where we can harness diversity of thought for greater success.; • Diverse Representation - Improve the diversity of our workplace, ensuring we represent the communities that we serve.; • Equitable Business Practices - Employ equitable business practices that improve the employee experience and affect positive change in the wider world.; ; Our Global Diversity, Equity & Inclusion policy makes our approach clear and explains our governance structures and our commitment to equal opportunities. It also outlines our zero tolerance approach to discrimination, bullying and harassment. One of the ways we ensure equal opportunities is by building inclusion into our people processes from the beginning. We have worked to make our recruitment process more inclusive by introducing a tool to reduce bias in language used in job adverts. We’ve also introduced training for hiring managers and checklists to be used to mitigate bias when hiring. We also raise awareness of bias during other people process such as performance management and make clear how managers need to be aware and mitigate for bias by inviting diverse thoughts and positive challenge from their peers. ; In addition, we have a five year strategy to improve accessibility within the company – both physical and digital accessibility. This also covers how we communicate and our employee and customer journeys. This is available publicly on our website.

  Wellbeing

  At Colt we prioritise the wellbeing of our employees by offering a comprehensive range of initiatives and support systems. In every country where we operate, we provide an Employee Assistance Programme to ensure that our employees have access to confidential counseling and support services when needed. Additionally, we have established a global network of Mental Health First Aiders who are trained to provide initial support and assistance to colleagues facing mental health challenges. Moreover, our Health & Safety team works diligently to maintain safe working environments and provide essential training, including rolling out first aiders to all of our offices. Working in tandem with our Business Continuity team, we are committed to maintaining operational resilience and ensuring continuity of support even in challenging circumstances. Guided by a global wellbeing policy, our organisation fosters a culture of support and inclusivity, with resources, information, and educational materials available through our Wellbeing Academy and intranet page. We empower employee networks and global employee ambassadors to lead wellbeing-related events, sessions, and initiatives, fostering a culture of support and inclusivity within Colt. Furthermore, our CSR team is committed to giving back to the communities we operate in, ensuring that our impact extends beyond the workplace. Together, these initiatives demonstrate our commitment to creating a healthy, supportive, and socially responsible environment for all our employees.

Pricing

• Price: £247 to £3,090 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at conor.mcevoy@colt.net. Tell them what format you need. It will help if you say what assistive technology you use.