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Target Integration

Odoo Hosting in Odoo SH or Private Cloud

Odoo Hosting in Odoo's cloud environment called Odoo SH. Also, we can provide public cloud hosting in Amazon, Azure, Google Cloud and Digital Ocean Cloud environment.

Features

  • Odoo Hosting in Odoo SH Cloud
  • Odoo Hosting in Public Cloud

Benefits

  • Odoo validated hosting in their own cloud
  • Public cloud hosting for Odoo for flexibility

Pricing

£66 to £500 an instance a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@targetintegration.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

3 9 1 2 8 8 2 0 1 6 7 2 5 2 3

Contact

Target Integration Rohit Thakral
Telephone: +44 121 285 5684
Email: tenders@targetintegration.com

Service scope

Service constraints
Limited only by the service providers' limitations.
System requirements
  • Odoo Enterprise License
  • Odoo Community Application

User support

Email or online ticketing support
Yes, at extra cost
Support response times
SLA provided with 4 hours resolution time for P1 issues.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat can be accessed using our online support platform.
Web chat accessibility testing
None yet but can be arranged
Onsite support
Yes, at extra cost
Support levels
With hosting we provide support levels for Urgent, High and Normal.

Pricing is detailed in the pricing document.

We do provide an account manager and a cloud support engineer. Odoo support is also provide separately and is available through us on a monthly /annual basis.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Once the service is setup a 1 hour onboarding time is provided to every user.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Full SSH access is provided to users to be able to access their data and environment.
End-of-contract process
The users should take a full backup as the servers will shutdown and all the data will be deleted immediately.

Data Extraction or migration of the service to another server is additional cost.

Using the service

Web browser interface
No
API
No
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
Users can manage their instances of the servers and environment and do all types of updates and upgrades.

Scaling

Scaling available
No
Independence of resources
Dedicated servers
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Odoo, Microsoft, Amazon, Google, Digital Ocean

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Back up to another environment
  • Snapshots can be taken at an additional cost
Backup controls
By informing us through emails
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.99% uptime and refunds provided for the time the services stays unavailable at the cost.
Approach to resilience
Multiple datacentres
Outage reporting
Email Alerts

Identity and authentication

User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
We implement a system where buyers are provided with a specific number of licences. These licences are then assigned by the buyer to their respective users. Each user is given their own unique username and password to use for logging in.

When a user attempts to access the service, they are required to enter their assigned username and password. These credentials are then verified against our database to ensure that they match the information provided by the buyer during the licence assignment process. If the credentials are valid, the user is granted access to the service.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
CDL Group Limited
ISO/IEC 27001 accreditation date
18-09-2023
What the ISO/IEC 27001 doesn’t cover
Our ISO/IEC 27001 certification specifically covers the provision of consultancy, implementation, and development services related to software systems. Other activities or services not directly related to these areas are not covered by our ISO/IEC 27001 certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management is discussed with the client before implementing any change.
Vulnerability management type
Undisclosed
Vulnerability management approach
Multiple third party vendors have their own approaches.
Protective monitoring type
Undisclosed
Protective monitoring approach
4 hours response time.
Incident management type
Supplier-defined controls
Incident management approach
Email notifications

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Odoo, Microsoft, Amazon, GCP, Digital Ocean
How shared infrastructure is kept separate
Virtual Servers

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
We are committed to upholding the EU Code of Conduct for Energy Efficient Data Centres, ensuring sustainability and environmental responsibility in our operations. Our adherence to these standards is reflected in several key practices:

Energy Efficiency Measures: We implement best practices for energy efficiency, including advanced cooling systems, server virtualization, and hardware optimization to minimize energy consumption.
Renewable Energy Usage: We prioritize the use of renewable energy sources such as solar, wind, and hydroelectric power to reduce our carbon footprint and reliance on non-renewable resources.
Efficient Cooling Systems: Our data centers utilize innovative cooling technologies and airflow management strategies to optimize cooling efficiency and reduce energy usage.
Equipment Efficiency: We deploy energy-efficient hardware and regularly upgrade our infrastructure to ensure optimal performance while minimizing power consumption.
Monitoring and Optimization: We continuously monitor and analyze energy usage across our data centers, identifying opportunities for further optimization and efficiency improvements.
Resource Management: We practice responsible resource management, including waste reduction, recycling initiatives, and responsible disposal of electronic waste (e-waste).
Compliance and Reporting: We adhere to all relevant regulations and standards related to energy efficiency and environmental sustainability. We regularly report our energy usage and efficiency metrics to relevant authorities and stakeholders.

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We partner with hosting providers who are committed to environmental sustainability. These providers implement eco-friendly practices, such as using renewable energy sources and implementing energy-efficient infrastructure. By aligning with hosting providers that comply with fighting climate change, our services contribute to reducing carbon emissions and promoting a greener IT ecosystem.

Covid-19 recovery

Our cloud-based solutions play a crucial role in supporting Covid-19 recovery efforts by enabling remote work, virtual collaboration, and digital transformation. In times of crisis, such as the Covid-19 pandemic, organisations need resilient and flexible IT solutions to maintain operations and adapt to new challenges. By facilitating remote work and digital communication, our services empower organisations to navigate through recovery phases more effectively, ensuring business continuity and supporting economic resilience.

Tackling economic inequality

Our cost-effective cloud solutions level the playing field for organisations of all sizes, including small and medium-sized enterprises (SMEs) and public sector bodies with limited budgets. By providing access to affordable and scalable technology, we support economic inclusivity and help bridge the digital divide.

Equal opportunity

Accessibility is a fundamental aspect of our service design. We ensure that our solutions comply with accessibility standards and guidelines, making them usable by individuals with disabilities. By promoting equal access to technology, we contribute to creating a more inclusive and equitable society.

Wellbeing

Remote work enabled by our cloud services offers numerous benefits for employee wellbeing. It reduces the need for commuting, which can alleviate stress and improve work-life balance. Additionally, cloud-based collaboration tools enhance communication and flexibility, fostering a healthier and more productive work environment.

Pricing

Price
£66 to £500 an instance a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@targetintegration.com. Tell them what format you need. It will help if you say what assistive technology you use.