Netscan Limited

Secure Virtual Machines

Virtual Machines based on our Enterprise Infrastructure, delivering a cost effective platform for all hosting applications. Optional 24 hour UK support and management.

Features

• Flexible, Scalable Cloud Infrastructure
• Enterprise Grade Performance in a UK Energy Efficient Datacentre
• Full Image and incremental backups of all VMs
• Robust security across the platform, providing a secure environment
• Linux and Windows Server options
• Choose your own hardware requirements, and scale immediately when required
• 24hr proactive management, monitoring and optimisation by our experts
• Disaster Recovery options available
• Accelerate website performance and delivery by up to 100%
• Full Microsoft range available including MS SQL and Office.

Benefits

• Integrated SAN for maximum affordability
• Full server image backups included
• Powerful, fast storage, based on SSD and SAS hybrid arrays
• Autoscaling for peaks in traffic
• Unlimited 24x7x365 technical support
• Automatic Failover giving true High Availability (HA) and maximum uptime
• High end security throughout the platform
• Migration Assistance from our team
• Total control of cloud servers through a user-friendly control panel
• All data stored within the UK and protected under ISO27001.

£0.03 a virtual machine an hour

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@netscangroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

398598561540896

Contact

Peter Duggal
44(0)2088168812
gcloud@netscangroup.com

Service scope

• Service constraints: Scheduled maintenance is always carried out with at least 4 weeks advance notice
• System requirements: Antivirus software is recommended on virtual servers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 60 minutes SLA, 24/7/365
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: NetscanUK provide response times from 5 minutes depending on the priority/severity of the incident or request 24/7.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training is provided where agreed.
• Service documentation: No
• End-of-contract data extraction: All data is provided in a portable archive.
• End-of-contract process: The services are provided as outlined, with no additional costs except where the service is customised in agreement with the user.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can manage VMs and Cloud Resources within the client area.; (Servers can be created/deleted/rebooted/suspended/powered on and off etc.); ; All support requests can be raised through the web interface.; ; Profile and account information can be managed through the web interface. Additional contacts can be added/removed.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Web interface is responsive, and scalable.
• Web interface accessibility testing: Basic testing
• API: Yes
• What users can and can't do using the API: All API access/management is carried out on a custom basis directly with our technicians.
• API automation tools: Other
• API documentation: Yes
• API documentation formats: PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
• Using the command line interface: Root access to all services is provided.

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: All instances are segregated with defined limits on usage.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Virtual Machines
  • Configuration
  • Files
  • Folders
  • Databases
• Backup controls: Requests can be made through the support channel to manage backup schedules as per the user requirement.
• Datacentre setup: Single datacentre with multiple copies
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: NetscanUK guarantees that the NetscanUK network will be available 100% of the time, excluding Maintenance. Customer is eligible for a credit for Network Downtime for any breach of this guarantee, which can be verified by NetscanUK’s technical support team. “Network Downtime” is defined as an inability to transmit and receive data caused by failure of network equipment managed and owned by NetscanUK and/or any upstream partners of NetscanUK, excluding Maintenance, but including managed switches, routers, and cabling.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication: Public key authentication (including by TLS client certificate)
• Access restrictions in management interfaces and support channels: VPN access only with 2FA
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 12/11/2015
• What the ISO/IEC 27001 doesn’t cover: -
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: CIFCOP

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Adherence to ISO 27001 throughout

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Internal system developed that audits and logs all changes made to any system/configuration. Changes are implemented on test infrastructure before being placed in production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Internal systems developed over an 18 year period to monitor and mitigate threats. ; ; Patches are deployed for any known vulnerability/exploit within 4 hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Infrastructure is monitored on a 2 minute basis, 24 hours a day.; Potential compromises are mitigated through custom software developed in house over an 18 year period that can be demonstrated to the user on request.; Incidents are responded to within an average of 10 minutes.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents managed as per ISO 27001 guidelines.; Users report incidents through support channel (ticket/phone).

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: KVM
• How shared infrastructure is kept separate: Strict firewall implementation along with built in cloud management layer segregation

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Fighting climate change:

  Fighting climate change

  We have calculated our carbon footprint and have offset the emissions generated by the energy we use to run our servers. We also continue to offset our emissions on an annual basis, making us fully carbon neutral since 2006.; ; We robustly pursue a policy of remote working to minimise commuting and the need for large, energy hungry office space, and now partner with the greenest datacentre in the UK.
• Covid-19 recovery:

  Covid-19 recovery

  -
• Tackling economic inequality:

  Tackling economic inequality

  -
• Equal opportunity:

  Equal opportunity

  Netscan is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.; ; The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.; ; The organisation – in providing goods and/or services and/or facilities – is also committed against unlawful discrimination of customers or the public.; ; We; ; 1. Provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time; ; 2. Do not unlawfully discriminate because of the Equality Act 2010 protected characteristics of: ; ; age; disability; gender reassignment; marriage or civil partnership; pregnancy and maternity; race (including colour, nationality, and ethnic or national origin); religion or belief; sex; sexual orientation; ; 3. Oppose and avoid all forms of unlawful discrimination. This includes in:; ; pay and benefits; terms and conditions of employment; dealing with grievances and discipline; dismissal; redundancy; leave for parents; requests for flexible working; selection for employment, promotion, training or other development opportunities
• Wellbeing:

  Wellbeing

  -

Pricing

• Price: £0.03 a virtual machine an hour
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: For customers making a 2 year commitment, we provide a 3 month free trial on all services rendered. ; ; (No cancellation fee within first 3 months of the free trial)

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@netscangroup.com. Tell them what format you need. It will help if you say what assistive technology you use.