Nettitude Limited

Prisma Access

Prisma-Access is a cloud-delivered zero-trust platform providing secure-access cloud and on-premises applications. Using advanced threat prevention capabilities, it protects users, devices, and data from cyber threats. The service provides simplified-management, visibility, scalability, and flexibility to accommodate the needs-of-organizations. Prisma-Access ensures secure-access to applications while providing comprehensive protection and centralized control.

Features

• App-ID: Complete network visibility of all applications regardless of port
• User-ID: Visibility of all users and groups for policy, logging
• Threat Prevention: Prevention of known threats and malware
• WildFire: Identification and analysis of unknown malware
• URL Filtering: Customisable and rapid-responding URL filtering engine
• DNS Security service applies predictive analytics, machine learning, and automation
• Address global expansion and mobile workforce security
• Provides security for direct-to-internet and SD-WAN projects
• Rapidly deploy consistent security following a recent merger or acquisition
• Natively integrated with the Palo Alto Networks Security Operating Platform

Benefits

• Reduce your risk of attack by identifying/blocking zero-day malware
• Collapse multiple separate security services onto a single platform
• Cost effective service supporting all environments (small or large)
• Flexible policy-based access for different user group requirements
• Proactive approach to detection and prevention of cyber-attacks
• Detailed malware and threat analysis and reporting
• Control access and protect data in sanctioned, tolerated SaaS applications
• Block access to unsanctioned SaaS applications
• Connect branch offices to GlobalProtect cloud service over standard IPsec
• Connect mobile users on any supported device, anywhere and anytime

£108.19 a user a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@nettitude.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

400305863719648

Contact

Grace Harrison
0345 5200085
bidteam@nettitude.com

Service scope

• Service constraints: N/A
• System requirements:
  • Reliable internet connectivity for seamless access to applications
  • Compatible devices with supported operating systems for client installation
  • User authentication credentials for secure access to applications
  • Active subscriptions or licenses for Prisma Access service usage
  • Compliance with data protection regulations for secure data handling
  • Adequate bandwidth to support the expected user traffic volume
  • Integration with existing network infrastructure for seamless deployment
  • IT team with knowledge and skills for managing/configuring Prisma-Access
  • Proper network configuration to route traffic through Prisma Access service
  • Periodic software updates and patches for maintaining security effectiveness

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7x365 Support; Priority 1 (Critical) - < 1 Hour ; Priority 2 (High) - 2 Hours; Priority 3 (Medium) - 4 Hours; Priority 4 (Low) - 8 Business Hours; Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: All products come with a standard support offering included which entitles the customer to 24x7x365 email, telephone and web support.; A dedicated "Resident Engineer" is available as an additional purchase at $443,000 USD (List Price)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The available training options include instructor-led courses, self-paced e-learning courses, hands-on labs, and extensive documentation. Professional Services are also available in the form of "Quickstart" packages to rapidly onboard organisations.; ; The instructor-led courses cover essential aspects of Prisma Access, including its features, deployment options, administration, configuration, security policies, and integration with other security tools. These courses provide in-depth insights and practical knowledge through interactive sessions with experienced instructors.; ; For self-paced learning, Palo Alto Networks provides e-learning courses that users can access at their convenience. These courses cover various topics related to Prisma Access, allowing users to learn at their own pace and revisit the content as needed.; ; Hands-on labs offer users the opportunity to gain practical experience by simulating different configurations and scenarios. These labs enable users to apply their knowledge and enhance their skills in working with Prisma Access.; ; Extensive documentation and a knowledge base are also available, providing detailed guides, best practices, troubleshooting resources, and other relevant information to support users in their Prisma Access journey.; ; It's important to consult Palo Alto Networks' official website or contact their support team to get the most up-to-date information on the available training resources and options for Prisma Access.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a Prisma Access contract ends, users have different options to extract their data and ensure a smooth transition. Here are some steps users can take:; ; 1. Data Backup: Before the contract ends, it is crucial to perform a comprehensive data backup. This includes saving any configuration files, security policies, user profiles, and other relevant data associated with Prisma Access.; ; 2. Export Logs and Reports: Users should extract logs, reports, and any other relevant data generated by Prisma Access during the contract period. This information can be essential for compliance, auditing, or historical analysis purposes.; ; 3. Data Migration: If users plan to transition to a different solution or platform, they should explore data migration options. This may involve exporting and converting configurations, policies, and user data to a format compatible with the new platform.; ; 4. Vendor Assistance
• End-of-contract process: At the end of a Prisma Access contract, the services provided by Prisma Access will cease. The contract will reach its agreed-upon end date, and the customer will no longer have access to the Prisma Access platform and its associated features and benefits. The customer will need to make alternative arrangements for their network security needs.; ; Prior to the contract end date, the customer and the service provider may engage in discussions regarding contract renewal. If both parties agree, they may negotiate new terms and conditions for a renewed contract. If no agreement is reached, the contract will terminate as scheduled.; ; During the contract termination process, the customer may be required to complete certain tasks. These tasks may include retrieving any data or information stored within the Prisma Access system, ensuring that critical information is not lost. The customer will need to transition to an alternative solution or provider for their network security requirements.; ; It is important for the customer to review the contract terms and conditions to understand the specific obligations and requirements at the end of the Prisma Access contract. Each contract may have its own provisions and procedures for termination or renewal.

Using the service

• Web browser interface: Yes
• Using the web interface: However, users are typically restricted from modifying system-level configurations and settings, performing administrative tasks beyond their assigned roles and permissions, accessing or modifying system logs and audit trails, and accessing or modifying security controls and policies beyond their assigned scope. They also cannot configure or manage third-party integrations without proper permissions.; ; The limitations ensure the security and integrity of the system, preventing unauthorized modifications and access to critical settings. Users operate within their assigned roles and permissions to maintain the proper functioning of the Prisma Access Strata Cloud Manager.; ; Understanding their roles and permissions is crucial for users to ensure they perform actions within their designated scope and adhere to security best practices. This helps maintain a secure and controlled environment, preventing unauthorized access and maintaining the integrity of the Prisma Access Strata Cloud Manager.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: The Prisma Access API provides users with the ability to programmatically perform various actions. It allows for automation, integration, and customization of the service. The key capabilities of the API include configuration management, user and device management, network configuration, event monitoring, report generation, and integration with third-party tools.; ; With the API, users can create, modify, and delete security policies, manage user and device information, configure network settings, retrieve logs and alerts, generate reports, and integrate with other security tools and platforms. These capabilities enable users to define access controls, update user attributes, configure routing policies, monitor network and security events, assess application usage, and enhance overall security capabilities.; ; However, it is important to note that there are limitations and restrictions in place to ensure the security, integrity, and performance of the system. Users should refer to the API documentation and follow the defined guidelines and restrictions to ensure secure and proper usage of the API. These restrictions are necessary to prevent unauthorised access or modifications and maintain the stability of the service.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Python/Go Libraries–Published and standardised libraries for use in custom-projects
  • Cortex XSOAR- Supports the industry leading SOAR toolset.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: No, CLI commands cannot be directly run against Prisma Access Strata Cloud Manager. Prisma Access Strata Cloud Manager is a cloud-based management platform that provides centralized management and visibility for Prisma Access services.; ; To interact with Prisma Access Strata Cloud Manager, users typically use its graphical user interface (GUI) or API-based methods. The GUI allows users to perform various management tasks, configure policies, view reports, and monitor the health and performance of Prisma Access deployments.; ; Alternatively, users can leverage the Prisma Access API to programmatically interact with Prisma Access Strata Cloud Manager. The API provides a set of endpoints and methods that enable users to automate management tasks, integrate with other systems, and extract data from Prisma Access Strata Cloud Manager.; ; While CLI commands are not directly supported for Prisma Access Strata Cloud Manager, users may still have command-line access to the underlying infrastructure components, such as firewalls or security devices, which are managed by Prisma Access. In such cases, CLI commands specific to those components can be used for management and configuration purposes.

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: 1. Global Scalability: multiple regions, ensuring service can handle a large volume traffic and effectively distribute the load.; 2. Elasticity: dynamically scale its resources based on-demand.; 3. Load Balancing: distribute the traffic across multiple servers and data centres. This prevents any single server or data centre from being overwhelmed, ensuring that users are not affected by the demand placed on the service by other users.; 4. Quality of Service (QoS): prioritises critical applications and user traffic based on predefined QoS policies, ensuring that important traffic receives the necessary bandwidth and responsiveness, minimising the impact of high demand on user experience.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Network traffic analysis
  • User experience metrics
  • VPN metrics
  • Threat and vulnerability metrics
  • Application usage analytics
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Palo Alto Networks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Service are supplied from Google and Amazon Data centers (further information to follow); Google Security statement; https://cloud.google.com/security/overview/ ; https://cloud.google.com/security/; ; AWS Security Statement; https://aws.amazon.com/compliance/data-center/controls/ ; https://d1.awsstatic.com/whitepapers/aws-security-whitepaper; https://aws.amazon.com/compliance/data-center/data-centers/; ; All logs are stored in the Cortex data lake, user activity is monitored and stored in the Cortex data lake for the agreed retention period.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Configuration settings-Allows you to export and backup configuration settings
  • Logs and reports: Prisma Access generates logs/reports providing visibility
• Backup controls: Service primarily focuses on network-access security rather than comprehensive data backups. However, users can control and manage certain aspects related to the configuration and retention of backup-related settings.; ; 1. Configuration backup settings: Allows users to export and backup configuration settings such as policies, security rules, network profiles, and authentication settings. Users initiate the export of these settings to create backups periodically or before making changes to the configuration.; ; 2. Retention policies: Define retention policies for logs and reports generated by Prisma Access. By setting the retention period, users control how long these logs and reports are stored within the service.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Prisma Access safeguards data between the buyer's and our network through secure, encrypted connections using IPsec or SSL/TLS protocols. It employs advanced authentication to verify parties' identities, preventing unauthorized access. Granular access controls enable organizations to define specific data flow policies, enforcing the principle of least privilege. Additionally, Prisma Access utilizes advanced threat prevention technologies, including next-generation firewalls and intrusion prevention systems, to actively monitor and block malicious activities. This comprehensive approach encompasses encryption, authentication, access controls, and threat prevention to ensure robust data protection during transmission.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Prisma Access protects data within our network through segmentation and micro-segmentation, isolating different network parts to prevent lateral threats and limit security breach impact. It employs advanced firewall capabilities, including deep-packet inspection and intrusion-prevention, to monitor and control network traffic, preventing unauthorized access. Robust encryption protocols safeguard data at rest and in transit, ensuring protection even in the event of unauthorized access. Furthermore, Prisma Access utilizes threat intelligence and machine learning to proactively identify and mitigate security risks, monitoring network traffic for anomalies. This comprehensive approach ensures data safeguarding, reducing the risk of breaches and preserving data confidentiality and integrity.

Availability and resilience

• Guaranteed availability: Palo Alto Networks will use commercially reasonable efforts to make its Prisma Access; service (formerly GlobalProtect Cloud Service, “Service”) available at least 99.99%; during any calendar month. In the unlikely event that Palo Alto Networks does not meet; this service level commitment, Customer will be eligible to receive a service credit.; ; “Monthly Uptime Availability” is calculated by subtracting from 100% the percentage; of minutes during any calendar month that the Service is not available, excluding; downtime resulting from any planned outage wherein Palo Alto Networks had provided; prior notice or any emergency outage making it impracticable for Palo Alto Networks to; issue advance notice.; ; If Customer believes it is entitled to a service credit, it must: (a) open a case on the Customer Support Portal (http://support.paloaltonetworks.com) within 24 hours of an outage; and (b) submit a claim on the Claim Dashboard (https://supportcases.paloaltonetworks.com/apex/Communities_Claims) within 5 business days of the outage. When properly submitted, Palo Alto Networks shall use commercially reasonable efforts to adjudicate the claim promptly, no later than 15 days after root cause of the outage has been determined and the case closed.
• Approach to resilience: Prisma Access is designed with built-in resiliency to ensure continuous and reliable network security. It employs several key mechanisms to enhance its resilience.; ; Firstly, Prisma Access utilises a global network of Points of Presence (PoPs) strategically distributed across different regions. This distributed architecture enables load balancing and automatic failover, ensuring uninterrupted service even in the event of a localised failure.; ; Secondly, Prisma Access incorporates redundant components and multiple layers of fault tolerance. This includes redundant hardware, network connections, and power supplies, minimising the impact of hardware failures and ensuring high availability.; ; Thirdly, Prisma Access leverages dynamic routing protocols and intelligent traffic management algorithms. These mechanisms allow for efficient rerouting of traffic in the event of network congestion or failure, optimising performance and maintaining connectivity.; ; Moreover, Prisma Access employs proactive monitoring and alerting systems to promptly detect and respond to any issues or anomalies. This enables quick identification and resolution of potential problems, minimising downtime and maximising uptime.; ; Overall, the combination of distributed architecture, redundancy, fault tolerance, intelligent routing, and proactive monitoring makes Prisma Access resilient to disruptions, ensuring continuous and reliable network security for organisations.
• Outage reporting: Prisma Access provides various mechanisms to report service outages and communicate with customers regarding any disruptions or incidents.; ; Firstly, Palo Alto Networks maintains a dedicated status page or portal where customers can access real-time information about the status of Prisma Access services. This status page provides updates on any ongoing incidents, maintenance activities, or service outages.; ; Additionally, Prisma Access offers proactive monitoring and alerting capabilities. Palo Alto Networks monitors the service infrastructure and network health to promptly detect any issues or potential outages. In the event of a service outage, customers may receive automated notifications or alerts via email, SMS, or through the Prisma Access management console.; ; Furthermore, customers can also reach out to Palo Alto Networks' support team directly for assistance and information regarding service outages. The support team is available to provide timely updates, answer queries, and address any concerns related to service disruptions.; ; By utilising these reporting mechanisms, Prisma Access ensures transparent communication and keeps customers informed about any service outages or incidents, enabling them to take necessary actions and plan accordingly.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to Prisma Access management interfaces and support channels is restricted through role-based access control (RBAC) and two-factor authentication (2FA). RBAC ensures that only authorized users with specific roles and permissions can access and perform actions within these interfaces. 2FA adds an extra layer of security by requiring users to provide additional authentication factors such as one-time passwords (OTPs) or mobile authentication apps. These measures help restrict access to authorised personnel and protect sensitive functionalities and data.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PECB MS
• ISO/IEC 27001 accreditation date: 06/07/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 31/03/2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Palo Alto Networks has a formal Enterprise Risk Management program, which includes the performance of an annual risk assessment, with periodic updates, as applicable, to identify and assess key risks and their mitigation approaches. The scope of the program encompasses information security risks and product risks. Our security program consists of a risk-based approach that includes administrative, technical and physical safeguards reasonably designed to protect the confidentiality, integrity and availability of customer data. Palo Alto Network's information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI and SOC2.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Both Palo Alto Networks and the end-user organisation are in full control of their relevant and respective change control processes.; Additional details are available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Prisma Access vulnerability management process:; ; 1. Vulnerability Identification: Regular scanning and assessment to identify potential vulnerabilities.; ; 2. Vulnerability Assessment: Assessing vulnerabilities for severity and potential impact.; ; 3. Vulnerability Prioritisation: Assigning priority levels based on severity and impact.; ; 4. Mitigation Planning: Developing a plan to address vulnerabilities, such as applying patches or implementing security controls.; ; 5. Vulnerability Remediation: Executing the mitigation plan and coordinating with relevant teams.; ; 6. Monitoring and Reporting: Continuous monitoring and generating reports to track progress.; ; This systematic and proactive approach ensures effective identification, assessment, prioritization, and mitigation of vulnerabilities within the Prisma Access infrastructure.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Logs and events are collected from various sources and centralized for analysis. Logs are analyzed and correlated to identify patterns/anomalies and potential security-incidents, helping detect indicators of compromise or abnormal activities.; Advanced security analytics and machine-learning algorithms are applied to detect known and unknown threats, leveraging threat-intelligence feeds and behavioral analytics.; When a security incident is detected, an incident response process is initiated, involving automated actions and alerting security-personnel for further investigation/response.; Resolution: Security personnel investigate and analyze detected incidents to understand scope, impact, and root cause, taking appropriate actions to contain, mitigate, and remediate the incident.; ; 6. Reporting, Improvement
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: This information is available upon request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Amazon Web Services, Google Compute Platform
• How shared infrastructure is kept separate: Prisma Access ensures data isolation and separation between organizations sharing the same infrastructure through virtualization, segmentation, and strong access controls. It creates separate virtual instances for each organization, preventing data leakage or unauthorized access. Unique credentials and access rights are assigned to authorized users, ensuring organization-specific resource access. Advanced network traffic management and routing capabilities segregate and direct traffic to respective virtual instances, preventing cross-organization communication. Robust encryption protocols protect data in transit and within the shared infrastructure. By combining virtualization, access controls, traffic management, and encryption, Prisma Access maintains strict separation, safeguarding data and preserving confidentiality and integrity.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: N/A

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Net-zero is no longer a compromise. Our commitment is to be a net-zero business by 2030, against all scope 1, 2, and 3 emissions as quickly as possible. As a service provider, we will also help our clients to fight climate change. Whether reporting energy and water usage, measuring waste reduction, or managing product lifecycle, our commitment is to support our customers to work towards any and every environmental goal. Our goal is to help clients to bring credibility to their assertions, helping them to demonstrate compliance with international standards, regulations and commitments. We will combine deep environmental expertise and rigorous methodology to verify all data and information an organisation tracks or publishes. We will certify our customers systems and processes against global standards, giving them the confidence that best practices are being implemented that maximise every opportunity to improve performance. This includes but is not limited to: • Supporting our customers with their ISO 14064 greenhouse gas (GHG) validation • Supporting our customers to verify their systems and processes against global standards • Supporting our customers to transition to sustainable, low carbon power generation. • Supporting our customers to transition from waste to energy, wind, tidal, nuclear to renewable capacity, hydrogen production, storage and distribution • Supporting our customers verify their water usage, • Supporting our customers verify their waste reduction • Supporting our customers verify their or product lifecycle • Supporting our customers to look beyond compliance, examining the resulting data and suggesting actions that put them in control of the areas that matter most to their business.

  Covid-19 recovery

  LRQA Nettitude actively contributes to the global recovery from the COVID-19 pandemic by endorsing and supporting vaccination initiatives. As an organisation grounded in science and evidence, we acknowledge the crucial role of vaccination and regular testing in safeguarding individuals and reinstating societal normalcy. While we respect individual choices regarding vaccination, it is anticipated that various authorities, clients, and travel providers may necessitate COVID-19 vaccination for entry or proof of a formal exception. Our commitment extends to supporting colleagues who choose to get vaccinated. LRQA Nettitude pledges to assist those receiving government-approved or World Health Organization-recognised COVID-19 vaccinations. In instances where an approved vaccine is not accessible through public or private healthcare providers, we will reimburse colleagues for the cost of an approved vaccination. Additionally, reasonable paid time off will be provided to facilitate vaccination for colleagues and their families. Respecting privacy, LRQA Nettitude will only inquire about a colleague's vaccine status when there is a legitimate business need, such as travel or working in high-risk environments. Colleagues' vaccine information will be stored securely for a defined period, in compliance with local data privacy legislation, and disclosed only with explicit consent. Recognising the ongoing importance of safety measures post-vaccination, LRQA Nettitude acknowledges that vaccination programs do not eliminate COVID-19 risk entirely. We commit to adhering to good practices and local legal requirements, acknowledging that certain safety measures will likely persist beyond the vaccination program. This comprehensive approach underscores LRQA Nettitude's dedication to supporting recovery and ensuring the well-being of our colleagues and the broader community.

  Tackling economic inequality

  We believe that every person deserves the right to work with dignity. Through our corporate social responsibility compliance, we help our clients discover and understand risks within their workplace and supply chain in order to enhance economic equality. Transparency is the fundamental building block to understanding risk. Without transparency, it is difficult for an audit to report on risk exposure associated with wage underpayment, excessive working hours, child labour, unauthorized subcontractors, compliance to social insurance, harassment, and prison labour, to name a few. Supplier transparency is part of our DNA. We will continually develop innovative solutions that uncover and manage risk from a social perspective. EiQ is our supply chain data analytics platform, to create predictive models to assess the likelihood of unauthorized subcontracting, human trafficking, and labour unrest, to name a few. We are innovators and thought partners. This includes but is not limited to creating better working conditions and tackling inequality for the following areas: • Wage underpayment • Excessive working hours • Child labour • Unauthorized subcontractors • Compliance to social insurance • Harassment • Prison labour

  Equal opportunity

  We believe that our responsibility as an employer, supplier, and customer is to treat people with respect, empathy, and kindness – to ensure people have the support they need to thrive and be at their best. Our promise is to support our people and every stakeholder that we work and interact with. We provide progressive advice and solutions for the following areas: • Fair and equal pay across gender, race, age, and disability • Fair and safe working hours • The restructuring of labour to protect children In addition to this, LRQA is committed to support young people from disadvantaged backgrounds to achieve their greatest potential. In 2022 we will launch “The Brightest Future”. The Brightest Future is LRQA’s philanthropic foundation that supports young people from disadvantaged backgrounds to build the brightest future for themselves, their community, and the planet With a focus on young people from disadvantaged backgrounds, we will support thousands of young people to receive high-quality education over the next seven years. Delivered by our employees in partnership with leading grassroot educational charities, our vision is to inspire young people to find their mighty purpose, curiosity, and courage to be part of building a better future for themselves, their community, and the planet.

  Wellbeing

  At LRQA Nettitude many of us are used to working from home, it is a new experience for lots of us and it may take some time to adjust. We always help to protect and look after our employee’s wellbeing and mental health; they can also reach out to one of our Mental Health First Aiders. Our Mental Health First Aiders (MHFAs) are the go-to people for anyone who wants to talk to someone. Additionally, all members of the Nettitude Leadership and Management Team have an Open Door Policy and are available if employees need someone to talk to, not necessarily their own manager. Nettitude Wellbeing – Objectives • To provide a safe place for all Nettitude employees to raise Mental Health challenges they may be experiencing. • To increase awareness of Mental Health within the Nettitude Group • To signpost all employees on what support is available to them. • To increase the ratio of MH First Aiders within the business. • To develop a well-being strategy. • Build a series of information/training to support employees with their wellbeing and those in their team.

Pricing

• Price: £108.19 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@nettitude.com. Tell them what format you need. It will help if you say what assistive technology you use.