Hyper Talent Solutions Ltd

Oracle Business Intelligence (BI) service

Oracle Business Intelligence (BI) service offers a comprehensive suite of tools and applications for data analysis, reporting, and visualization. It empowers organizations to transform data into actionable insights, enabling informed decision-making. With features like advanced analytics and interactive dashboards, this service enhances business performance and competitiveness through data-driven strategies.

Features

• Comprehensive BI suite for data analysis, reporting, and visualization.
• Transform data into actionable insights for informed decision-making.
• Advanced analytics tools for in-depth data exploration and forecasting.
• Interactive dashboards provide real-time performance monitoring and analysis.
• Scalable architecture accommodates growing data volumes and user needs.
• Seamless integration with various data sources and applications.
• Mobile BI support for on-the-go data access and decision-making.
• Secure data governance ensures data integrity and compliance.
• Self-service BI empowers users to create custom reports and analysis.
• Improved business agility and competitiveness through data-driven strategies.

Benefits

• Informed decision-making with actionable insights from data analysis.
• Enhanced business performance through data-driven strategies and optimizations.
• Advanced analytics for in-depth data exploration, forecasting, and trend analysis.
• Real-time performance monitoring and analysis with interactive dashboards.
• Scalable architecture handles growing data volumes and user demands.
• Seamless integration with diverse data sources and applications.
• Mobile BI enables on-the-go data access and decision-making.
• Data governance ensures integrity and compliance with security standards.
• Empowers users with self-service BI for customized reports and analysis.
• Improved competitiveness through data-driven business strategies.

£0.03 a gigabyte a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amri.nazeer@hypertalentsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

403526423715434

Contact

Amri Nazeer
07772866727
amri.nazeer@hypertalentsolutions.com

Service scope

• Service constraints: Oracle Cloud Infrastructure Storage Services Data Transfer Service, disk transfer, can be used to migrate data to Oracle Cloud Infrastructure and also export data currently residing in Oracle Cloud Infrastructure to a customer’s data centre offline. For the Disk-Based Data Import option (using customer’s Hard Disks), the following disks are supported:; SATA II/III 2.5" or 3.5" hard disk drives; External USB 2.0/3.0 hard disk drives; Schema Compare/Data Compare; Schema Export/Schema Import; Export Utility/Import Utility; Export Schema; ETL; ; The solution supports Oracle versions 8i, 9i, 10g, 11g, 12c, 18c, 19c, and 21c.
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our Normal Service hours are 9.00 hours to 17.00 hours, anything outside of this hours or weekend work should be agreed with the Clients.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Our Normal Service hours are 9.00 hours to 17.00 hours, anything outside of this hours or weekend work should be agreed with the Clients.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite and online training is available as well as insturctional videos and documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: For a period of no less than 60 days after the termination or expiration of the services, Oracle will make available your production data via secured protocols, or keep the service system accessible, for the purpose of data retrieval by you. During this period, the service system should not be used for production activities. Oracle has no obligation to retain your content after this 60 day period.
• End-of-contract process: For a period of 60 days upon termination of the Oracle Cloud Services, Oracle will make available via secure protocols, your content residing in the production environment, or keep the service system accessible, for the purpose of data retrieval by you. During this retrieval period, Oracle’s Cloud Service Level Objective Policy does not apply and the service system may not be used for any production activities. Oracle has no obligation to retain your content after this retrieval period.

Using the service

• Web browser interface: Yes
• Using the web interface: All service functions can be controlled via the web interface
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: Oracle products are tested for accessibility using a variety of techniques including automated tools, expert heuristic review, visual inspection, manual operation, and testing with various AT by both disabled and non-disabled users. We report the outcome of that testing using the Voluntary Product Accessibility Template (VPAT), which was developed by the Information Technology Industry (ITI) Council in partnership with the U.S. government's central procurement office, the General Services Administration (GSA), to assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial ICT products and services with features that support accessibility.
• API: Yes
• What users can and can't do using the API: All Cloud Storage functions can be controlled via the RESTful API - see the User Guide for full details.
• API automation tools:
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: All service functions can be controlled via the command line interface (CLI) and/or Application Programming Interface (API). See the user guide for details.

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: Oracle Block Volume Service provide “Availability Service Level Agreement” of 99.99% and “Manageability Service Level Agreement” of 99.9% and “Performance Service Level Agreement” of > 90% in 99.9% of time.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Oracle,OCI

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Oracle Cloud Infrastructure (OCI) has policies, procedures, and mechanisms established for effective key management to support encryption of data in storage and in transmission for the key components of the OCI service. OCI supports strong cryptography using standards and validated formats including AES-256, IPSec, and FIPS-140-2. Oracle uses Transparent data encryption (TDE) on database table spaces to encrypt.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Block Volumes can be grouped into a Volume Group
  • Volume Groups provide asynchronous Cross-Region Replication
  • Block Volumes can be backed up to object storage
  • The backups can be copied between regions
  • Snapshots of File Systems Service can be taken
  • Object Storage each object is stored redundantly across three servers
• Backup controls: For Block Volumes there are two ways to initiate a backup, either by manually starting the backup, or by assigning a policy which defines a set backup schedule. Backups can be managed through the console, via the CLI or by using RESTful API.; For the File Storage Service. Snapshots provide a consistent, point-in-time view of customer’s file system and allow them to take as many snapshots as they need. Snapshots Backups can be managed through the console, via the CLI or by using RESTful API.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Oracle Cloud Infrastructure provides the customer with multiple forms of encryption for data in transit. All Oracle Cloud Infrastructure Application Programming Interface (API) requests must support HTTPS and SSL protocol TLS 1.2. Oracle Cloud Infrastructure supports tunnel mode for IPSec Virtual Private Networks (VPNs). Oracle Cloud Infrastructure FastConnect offers a dedicated, private connection between the customer’s data centre and Oracle Cloud Infrastructure.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: For data in transit, customers can enable encryption for traffic between their own VMs and end users. Oracle Cloud Infrastructure (OCI) protects data in transit, such as between two virtual networks. Oracle Cloud Infrastructure uses industry standard transport protocols such as TLS between devices and OCI data centres, and within data centres themselves.

Availability and resilience

• Guaranteed availability: Oracle Block Volume Service provide “Availability Service Level Agreement” of 99.99% and “Manageability Service Level Agreement” of 99.9% and “Performance Service Level Agreement” of > 90% in 99.9% of time.; All details can be found in Oracle PaaS and IaaS Public Cloud Services Pillar Document (https://www.oracle.com/assets/paas-iaas-pub-cld-srvs-pillar-4021422.pdf)
• Approach to resilience: Oracle Cloud Infrastructure is hosted in regions and availability domains. A region is a localised geographic area, an availability domain is one or more data centres located within a region. A region is composed of several availability domains. Most Oracle Cloud Infrastructure resources are either region-specific, such as a VCN, or availability domain-specific, such as a compute instance. Availability domains are isolated from each other, fault tolerant, and designed against failing simultaneously. Because availability domains do not share infrastructure such as power or cooling or the internal availability domain network, a failure at one availability domain is designed to not impact the availability of the others. All the availability domains in a region are connected to each other by a low-latency, high-bandwidth network, which makes it possible for the customer to provide high-availability connectivity to the Internet and customer premises, and to build replicated systems in multiple availability domains for both high availability and disaster recovery. Regions are completely independent of other regions and can be separated by vast distances across countries or even continents.
• Outage reporting: Oracle will provide you with access to a customer notifications portal. This portal will provide metrics on the Service Availability Level for Oracle Cloud Services that you purchased under your order. For those Oracle Cloud Services for which such metrics are not available via the customer notifications portal, Oracle will provide metrics on the Service Availability Level upon receipt of a Service Request submitted by you to Oracle requesting the metrics.

Identity and authentication

• User authentication: Other
• Other user authentication: The customer controls access to and use of its applications, workloads and data. The OCI Identity and Access Management (IAM) service is built to meet the requirements of enterprises, and it provides authentication and authorisation for all their OCI resources and services. All customer calls to access Oracle Cloud Infrastructure resources are first authenticated by the IAM service (or federated provider) and then authorised based on IAM policies. A customer can create a policy that gives a set of users permission to access the infrastructure resources (i.e., network, compute, storage, etc.) within a compartment in the tenancy.
• Access restrictions in management interfaces and support channels: Access to network devices and servers supporting the services requires multi-factor authentication by Oracle engineers, with approvals required for every access right. The network is a multi-tiered Demilitarised Zone (DMZ) environment inside a dedicated extranet that is isolated from Oracle's internal corporate network and VPNs for non-cloud services. The second step in the authentication path is authenticating to the relevant bastion server. Operator access is only permitted from bastion servers. Only approved engineers with the required entitlement can access the bastion servers. The public/private SSH key of authorised users is used in conjunction with UNIX username and authenticated via LDAP.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Other
• Description of management access authentication: Access to network devices, servers supporting the services requires Oracle users to use multi-factor authentication and traverse three levels of access control. The network is a multi-tiered Demilitarised Zone (DMZ) environment inside a dedicated extranet that is isolated from Oracle's internal corporate network and VPNs for non-cloud services. The second step in the authentication path is authenticating to the relevant bastion server. Operator access is only permitted from bastion servers. Only approved engineers with the required entitlement can access the bastion servers. The public/private SSH key of authorised users is used in conjunction with UNIX username and authenticated via LDAP.
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LMS Assessments Limited
• ISO/IEC 27001 accreditation date: 16/02/2024
• What the ISO/IEC 27001 doesn’t cover: Scope covers Oracle Cloud Infrastructure services and underlying infrastructure. A detailed listing of in-scope services is available to customers upon request. All listed services are in scope for this certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • ISO 14001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Oracle security policies cover the management of security for both Oracle’s internal operations as well as the services Oracle provides to its customers. The policies apply to all Oracle employees. These policies, which are aligned with the ISO/IEC 27001:2013, govern all areas of security applicable to Oracle Cloud Infrastructure. Standards may exceed requirements mandated by the Oracle security policies, thus enforcing further controls within Oracle Cloud Infrastructure operations and systems. Oracle's Global Information Security (GIS) organization conducts security reviews, assessments, and audits periodically to confirm compliance with the Oracle information security policies, procedures, and practices. Where non-compliance is found, GIS works with the relevant lines of business to resolve those issues in a timely a manner. GIS reserves the right to intervene as deemed necessary and to isolate environments in non-compliance that put infrastructure or other environments at serious risk. Oracle employees who fail to comply with Oracle information security policies, procedures, and practices may be subject to disciplinary action, up to and including termination.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Oracle Cloud Infrastructure has a comprehensive change management process, including both prevent and detect controls, as a core requirement of its commitment to security, availability, and confidentiality. The change management process is reviewed annually, at minimum, and outlines the processes and procedures to be followed for each change. The process incorporates segregation of duties (SoD) and requires changes to be approved and tested prior to implementation. All change requests are documented in an electronic, access-controlled ticketing system. The workflow prevents the ticket from being moved into the 'scheduled for implementation' phase without the required review and approvals.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Penetration tests of the system are conducted at least annually. A commercial vulnerability scanning tool is configured to scan all external IP addresses and internal nodes at least quarterly. The results of vulnerability scans and penetration tests are reviewed by management. Vulnerabilities and threats are assessed, documented and tracked through resolution. Oracle Cloud Infrastructure has deployed security information and event monitoring (SIEM) solution which ingests and stores security-related logs and alerts from networking devices, hosts and other components within the infrastructure. SIEM is monitored 24x7x365 basis designed to defend and protect against unauthorised intrusions and activity in the production environment.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: OCI's deployed SIEM ingests logs and alerts from networking devices, and hosts. SIEM is monitored 24x7x365 basis designed to defend and protect against unauthorised intrusions and activity in the production environment. In the event of a security incident, Oracle Cloud Infrastructure activates an agreed protocol which includes GIS, Global Product Security, and Privacy & Security Legal, as applicable, to provide specialist subject matter expertise to respond to the incident. In the event that Oracle determines that it is required to report an incident involving the breach of personal information to a customer, Oracle will promptly notify the affected customer.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incidents, including incidents reported directly to a customer’s account manager, are recorded via an internal access-controlled electronic ticketing system. Routing, communication, and escalation of incidents vary depending on a number of factors including urgency and impact to customers. The severity definitions are detailed below. Incidents reported via My Oracle Support (MOS) or through the external user incident reporting process are routed to Oracle Cloud Infrastructure personnel and tracked in the electronic ticketing system in the same manner as an internally identified incident.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: KVM hypervisor
• How shared infrastructure is kept separate: Each customer has one or many software defined networks that are isolated from other customers. Isolation occurs at the hypervisor layer or on a bare metal host depending on the shape that is chosen during instance initiation. Your Content is logically or physically segregated from the content of other customers hosted in the Oracle Cloud Services environments. OCI responsibility includes hypervisor security and the configuration of the permissions and network access controls required to ensure that hosts can communicate correctly and that devices are able to attach or mount the correct storage devices.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Our colocation providers in the UK state alignment with the EU Code of Conduct for Energy Efficient datacentres on their website.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Hyper Talent Solutions (HTS) foundation is built on our core values, which guide our every action, initiation, and investment. We conduct our business socially responsible, protect the environment and benefit the communities. We launched a product called LeMones Bottle which is a reusable stainless steel water bottle to reduce single-use of plastic, this HTS initiation was supported by the Press release by the Department for Environment, Food & Rural Affairs in line with The Rt Hon George Eustice MPs’ Plans to ban single-use plastics on Published 20 November 2021. Furthermore, HTS Investment in LeMones bottles will support significantly reducing plastic bottles' carbon footprint, which is our contribution to fighting climate change. HTS continuously encourage the team members on walking or ride a bike instead of driving which will reduce greenhouse gas emissions. For longer distances, we encourage our employees to take a train or bus and carshare whenever possible.

  Covid-19 recovery

  HTS bring the same passion and commitment to our communities and society as we do to our clients and the work, we deliver every day. We are providing insights and guidance to small businesses searching for ways to cope with the operational stress generated by COVID-19. Our teams organised the donation and delivery of hundreds of thousands of personal protection and medical equipment pieces. HTS has donated and had delivered thousands of meals to the places and people that needed them. We are committed to supporting various food back supplies, contribute to charity fundraising for serving the vulnerable and less privileged ones in our society. We believe that today's young generation is the future of our economic stability. Hence it is essential to bring them up to speed by developing modern skills and knowledge by fostering their future through apprenticeship programs. We are glad to declare our strategic plan to introduce a range of degree apprenticeship programs to support our government's economic recovery.

  Tackling economic inequality

  HTS, we believe that today's young generation is the future of our economic stability. Hence it is essential to bring them up to speed by developing modern skills and knowledge by fostering their future through apprenticeship programs. HTS is committed to tackling economic inequality from the root level. We are glad to declare our strategic plan to introduce a range of degree apprenticeship programs to lower the unequal distribution of income and opportunity between different diversity/groups in our society and to support our government's economic recovery.

  Equal opportunity

  About 48 % of the HTS workforce is Black, Asian and other Minorities. Also, about 40% of our employees are women. We are an equal opportunity employer and we understand and also experience the benefits of having a diverse workforce. The first benefit is diverse viewpoints. Because of our different backgrounds we all have different experiences, skills, lifestyles and beliefs that we use when formulating strategies and decisions. Because of this each of us tends to look at problems through a different set of lenses. A variety of diverse people working together to solve a problem results in a more holistic view which ultimately results in higher performance. Diversity has also been shown to result in innovation. As a diverse and inclusive workplace, we make everyone, regardless of who they are or what they do, feel equally involved in and supported in all areas of the workplace. Since we understand the importance and benefits of a diverse workforce, we conduct diversity training for our employees every year. As a result, we have reduced employee turnover costs by reducing internal disputes and grievances, have increased productivity and revenues. We have improved accessibility to new and diverse customer markets too. HTS has incorporated diversity into company policies and practices. We are open to developing or amending workplace policies to be more inclusive and diversity-friendly, from hiring practices to performance reviews, promotions, and benefits. We provide special high-valued internships(and training) and provide the CPD and support them to get certified so that they will be able to advance more quickly in key roles within the organization.

  Wellbeing

  Our strength and most valuable assets are our consultants/experts/resources/staff. Therefore, we always look after them and their loved ones. We help them to enhance their knowledge and career/professional development with training and support to get certified. We have experienced over the years that our staff stays with us in long terms as we take good care of them and they are very happy to work with us long term. We hold weekly standup meetings (All our consultants in different projects join) to share knowledge and experiences, solve problems (if any) etc. We have a mental health champion, who joins in our weekly standup to give some tips and advice. Also, we conduct monthly mental health sessions with our mental health champion and that has been very useful, especially during the lockdown time as well as when returning to work after lockdowns. Lockdowns have affected different people in different ways, and it is only normal to feel uncertain. Many people feel confused, worried and apprehensive about going back to the workplace. All our line managers regularly hold meetings with their team members and that allow all members to express themselves to their immediate superior, not only the work-related issues but also their personal issues (if any). We have created an atmosphere, for every staff to communicate freely in writing or oral. Also, regularly we get feedback from them to know the mental conditions of each of them and escalate if there are any issues. We use questionnaires and interviews for this close monitoring. Furthermore, we get 360 degrees feedback (self-evaluation, evaluation from supervisors, from clients, from suppliers etc.) on each employee to measure their performance, twice a year as well as at the end of any project.Our annual medical tests also help us to measure the mental conditions of our staff.

Pricing

• Price: £0.03 a gigabyte a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free trial allows for up to US$300 usage, and expires after 30 days. In addition we provide "Always Free Cloud Service" (e.g. B91445 Oracle Cloud Infrastructure – Block Volume – Free); The free trial is limited to a total of 20TB of object and archive storage capacity.
• Link to free trial: https://www.oracle.com/uk/cloud/free/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amri.nazeer@hypertalentsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.