Cantarus

Kalani Fortinet and SonicWall Managed Firewall Service

Comprehensive flat-monthly-fee Fortinet or SonicWall firewall managed service including Fortinet FortiAnalyzer or SonicWall Capture Security Center (CSC) and firewall configuration management.

Features

• Firewall Configuration Management
• Fortinet FotiAnalyzer or SonicWall Capture Security Center
• Real-Time Monitoring
• Automated Off-Site Configuration Backup
• High Availability Configurations Supported

Benefits

• Benefit from the assurance of expert firewall configuration and maintenance
• Glean understanding and insights via centralised data collection and reporting
• Be secure 24x7 thanks to automated real-time monitoring
• Recover configuration reliably with automated off-site configuration backup
• Be confident with even complex high availability firewall configurations

£185 to £1,495 a device a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@cantarus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

409794424654345

Contact

Lee Adams
0161 971 3200
enquiries@cantarus.com

Service scope

• Service constraints: This service is provided for customer-owned Fortinet or SonicWall firewalls only.
• System requirements:
  • Externally-facing inbound and outbound connectivity
  • Current Fortinet or SonicWall hardware or virtual firewalls

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our standard support is provided between the hours of 0900 and 1730 British time, Monday to Friday excluding public holidays.; ; Service level targets – specifically the time within which we aim to be actively working on a resolution – for support are as follows (excluding on-site support):; ; Business Critical Within 30 minutes; High Priority Within 4 business hours; Medium Priority Within 2 business days; Low Priority Within 5 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The service pricing includes support for firewall configuration and maintenance.; ; We do offer additional Timebank support which is purchased on a per man-day basis and can be used across any of our service offerings. Any purchased time which is unused during the month can be rolled over for up to 3 months.; ; Standard timebank charged at £995/day with a 1 day minimum.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A member of the Cantarus Infrastructure team will assist with the connection of your Fortinet firewall to FortiAnalyzer or your SonicWall firewall to the Capture Security Centre (CSC) and other monitoring systems.; ; We will provide an onboarding session for the service covering reports, services, etc. and how to access our Helpdesk.; ; build and/or migration of your virtual machines or applications into the kalaniCloud environment.; ; A member of the team will also assist where possible to ensure the correct configuration of connectivity between the client and the hosting service.; ; Once the service is running, a handover to our Client Success team will be provided, during which training on our support ticketing system and timebank reporting will be provided via an online session.
• Service documentation: No
• End-of-contract data extraction: Data extraction is not really applicable to this service. The user may be able to switch to another provider and retain their Fortinet FortiAnalyzer or SonicWall Capture Security Center account.
• End-of-contract process: At the end of the contract the customer may simply connect their firewalls to another service provider or continue without a service of this type. No interruption to the firewall's operation is required.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can control the configuration of their firewall and the associated reporting via Fortinet's FortiAnalyzer or SonicWall's comprehensive Capture Security Centre web management portal. However, some clients may wish to restrict editing rights to Cantarus engineers and this is supported.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: See www.fortinet.com or www.sonicwall.com. The FortiAnalyzer and Capture Security Centre web management portal is expected to be at least as accessible as managing the firewalls directly.
• Web interface accessibility testing: See www.fortinet.com or www.sonicwall.com. The FortiAnalyzer and Capture Security Centre web management portal is expected to be at least as accessible as managing the firewalls directly.
• API: Yes
• What users can and can't do using the API: Fortinet FortiAnalyzer and SonicWall Capture Security Centre includes an Application Programming Interface (API) for web services, command line interface (CLI) support for most functions and SNMP trap support for both service providers and enterprises. See ; https://www.fortinet.com/ or https://www.sonicwall.com for further information and https://sonicos-api.sonicwall.com for firewall firmware API documentation.
• API automation tools:
  • Ansible
  • Terraform
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
• Using the command line interface: Fortinet FortiAnalyzer and SonicWall Capture Security Centre includes Command Line Interface (CLI) support for most functions. See https://www.fortinet.com or https://www.sonicwall.com for documentation.

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Fortinet FortiAnalyzer and SonicWall Capture Security Centre (CSC) is a global and scalable infrastructure from one of the world's leading firewall vendors.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Network
  • Other
• Other metrics:
  • Deep granularity, scope and knowledge of IPFIX/NetFlow data
  • Comprehensive real-time insight across networks
  • Graphical visualisation of alerts and security data
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Fortinet, SonicWall

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • The configuration of the Fortinet or SonicWall firewalls
  • Data and reports related to historical traffic flows
• Backup controls: The Fortinet or SonicWall firewall configuration is backed-up automatically by FortiAnalyzer or Capture Security Centre (CSC) and the frequency of this can be controlled.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Hosted Application shall be available to Visitors pursuant to the Services 99.99% of the time calculated on a monthly basis. Where the Hosted Application is not so available, the Customer will be credited with an amount calculated monthly as an aggregate of all Down Time in accordance with the following table: ; ; < 99.90 - 5% ; <99.00% - 15% ; <95.00% - 25% ; <90.00% - 50% ; <75.00% - 100%
• Approach to resilience: Fortinet FortiAnalyzer and SonicWall Capture Security Centre (CSC) use global and scalable infrastructure from one of the world's leading firewall vendors. More information available on request.
• Outage reporting: Client will be sent an e-mail notification.

Identity and authentication

• User authentication:
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Support channels are locked of to a limited number of contacts who are allowed to raise requests on their behalf. These contacts are the only people who are allowed to raise tickets either via the web-portal, e-mail, or telephone.; ; The Fortinet FortiAnalyzer and SonicWall Capture Security Centre (CSC) management interfaces are secured via username and password.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: All details are available in the Cantarus Information Security Policy which is available on request.; ; If a security issue is identified, then it should immediately be reported to the Cantarus Information Security Manager, who will escalate this to the board of directors. Depending on the scope of the issue identified, a small team will be allocated to deal with the issue. The exact makeup of this team will depend on the skills required in order appropriately identify and resolve the issue, however all reports from this team will be returned to the Information Security Manager.; ; Staff are regularly provided with updates on security trends and training on how to deal with them.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes should be requested via raising a support ticket with the Client Success team. The request will then be triaged, and allocated to the relevant internal team.; ; The change will be subject to a formalised approval workflow and assessed for any potential security or availability impact.; ; Where the change is judged to have a possible negative affect on the security of the site this will be identified to the customer to ensure a fully-informed decision is made.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Where available we subscribe to security feeds from all our suppliers. When notification of an issue is received, we immediately assess these based on the CVSS score and the use of the feature or application within our environment. Using this data we decide if the patch (e.g. a firewall firemware update) can be deployed as part of our regular monthly patching schedule, or if we need to directly contact customers in order to arrange an additional at-risk window.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Fortinet FortiAnalyzer and SonicWall Capture Security Centre (CSC) include the ability to issue alerts when suspicious behaviour is detected. Actual, suspected or potentially imminent issues are treated as Critical issues and work begins on resolution within 30mins.
• Incident management type: Supplier-defined controls
• Incident management approach: Full details of this process are documented in the Cantarus Incident Management Policy.; ; Users who suspect an issue should immediately report this to the Information Security Manager. Depending on the scope of the potential incident, this may then immediately be escalated to the board of directors. Once an event has been verified as a potential issue, this will also be raised with the customer.; ; On completion on the investigation and and remediation activity, the customer will be provided with a full incident report.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: Fortinet or SonicWall
• How shared infrastructure is kept separate: Fortinet FortiAnalyzer and SonicWall Capture Security Centre (CSC) are multi-tenant by design.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Cold Aisle Containment, Blanking Plates, Variable speed free air cooling used where possible, Smart energy battery storage system,

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  The solution utilises the latest public cloud technologies. Public clouds combat climate change by deploying innovative solutions aimed at cutting down carbon footprints and promoting sustainability in various sectors.

Pricing

• Price: £185 to £1,495 a device a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@cantarus.com. Tell them what format you need. It will help if you say what assistive technology you use.