telent Technology Services Ltd

Telent Microsoft Azure Cloud Services

A cloud computing platform offering access, management, and development of applications and services through global data centres. Also available in UK Datacentre region. Provides a range of capabilities, including Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS).

See further information at: https://azure.microsoft.com/en-gb/

Features

• Scalability: Dynamically adjust resources to meet changing demands
• Global Reach: Data centers worldwide for low-latency access
• Security: Robust protection with compliance certifications.
• Hybrid Cloud: Seamlessly integrate on-premises and cloud environments.
• AI/Analytics: Leverage machine learning, big data, and insights.
• Serverless: Focus on code; Azure handles infrastructure management.
• Identity Management: Securely manage user access and authentication.
• DevOps Integration: Streamline development, testing, and deployment.
• IoT Solutions: Connect, monitor, and analyze Internet of Things devices.
• Cost Management: Optimize spending with pay-as-you-go pricing.

Benefits

• Rapid Deployment: Instantly deploy applications and services without delays.
• Scalability and Consistency: Templates ensure seamless scaling across resources.
• Cost Efficiency: Pay for what you use with per-minute billing.
• Hybrid Connectivity: Leverage existing investments through hybrid connections.
• Flexibility: Choose OS and tools tailored to your business needs.
• Storage Savings: Reduce onpremises storage provisioning costs.
• Data Management: Store and manage valuable data efficiently.
• Analytics Power: Process and analyze massive data volumes.
• Real-Time Insights: Present data for immediate decision-making.

£0.01 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salessupport@telent.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

411972881480367

Contact

Sales
01926693000
salessupport@telent.com

Service scope

• Service constraints: https://docs.microsoft.com/en-gb/azure/; ; Constraints will be determined by the customer's requirements.
• System requirements: https://docs.microsoft.com/en-gb/azure/

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response time to support tickets defined as Critical have a 15 minute response time. Support coverage is 24x7 365.; ; Response time to support tickets defined as High have a 4 hour response time. Support coverage is 24x7 365.; ; Response times to support tickets defined at Low and Medium have a 4-hour initial response. Support coverage is 9:00 - 17:00 Mon-Fri (Except Bank Holidays).; ; Resolution times will depend on the nature of the query but will endeavour to be within 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The Service Desk is available 24x7x365 & our UK based office is highly resilient to ensure non-stop operation, including power backup via an onsite generator, resilient network connectivity, shift patterns to ensure 24x7 support, Business continuity maintained via a detailed DR plan, so that in the very unlikely event of total site outage service operations are not disrupted for our customers.; The Service desk is contactable in several ways: ; ; • online portal ; • B2B Integration ; • email ; • phone ; ; And can support a number of processes: ; ; Incident Management ; Major Incident Management ; Request Management & Fulfilment ; Spares Management (ordering of parts to customer locations) ; 3rd Party Management ; Vendor Management ; Escalation Management ; Problem Management ; ; Telent's UK based, ITIL aligned Network Operations Centre (NOC) oversee complex network components and are responsible for network management. ; The NOC is a Second Line function that works closely with the Telent First Line service desk and the Telent Field Services team to ensure all events and/or incidents are managed efficiently & effectively to deliver a resolution as quickly as possible. ; ; The NOC support many processes across Telent including: ; ; Event Management ; Incident Management; Major Incident Management ; Request Management & Fulfilment ; 3rd Party Management ; Vendor Management ; Problem Management
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: See https://azure.microsoft.com/en-us/resources/ plus comprehensive online documentation for various solutions available across the platform. See https://docs.microsoft.com/en-us/azure/
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Videos and interactive learning portals available online
• End-of-contract data extraction: Customers have the ability to delete their data anytime using the same methods they used for uploading it. This can be done either over their network (via the internet or express route) or through Azure’s Import/Export services. For more information, you can refer to the Microsoft Trust Center Privacy page - https://www.microsoft.com/en-us/trustcenter/privacy
• End-of-contract process: Please refer to the Microsoft Trust Center Privacy page. In our Online Services Terms, Microsoft commits to specific processes when a customer leaves a cloud service or when their subscription expires. This commitment includes deleting customer data from systems under our control. If you terminate a cloud subscription or it expires (except for free trials), Microsoft retains your customer data in a limited-function account for 90 days (the ‘retention period’). During this time, Microsoft provides multiple notices to ensure you are well-informed about the impending data deletion. After the 90-day retention period, Microsoft disables the account and permanently deletes customer data, including any cached or backup copies. For services covered by our Data Processing Terms (defined in the Online Services Terms), deletion occurs within 90 days after the retention period ends.; ; https://www.microsoft.com/en-gb/trust-center/privacy/data-management

Using the service

• Web browser interface: Yes
• Using the web interface: https://azure.microsoft.com/en-gb/
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: https://www.microsoft.com/en-us/accessibility/
• API: Yes
• What users can and can't do using the API: To be confirmed
• API automation tools: Other
• Other API automation tools: To be confirmed
• API documentation: Yes
• API documentation formats: Other
• Command line interface: Yes
• Command line interface compatibility: Other
• Using the command line interface: To be confirmed

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: Azure is an expansive public cloud service at hyper-scale.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Crayon, Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Not Applicable. The data is not stored/seen by Telent
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: This is under user control
• Backup controls: Under user control
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: For data in transit, Azure employs industry-standard secure transport protocols. These include TLS/SSL for communication between user devices and Microsoft datacenters. Additionally, you can enable encryption for traffic between your virtual machines (VMs) and users. Azure Virtual Networks allow you to use the widely accepted IPsec protocol to encrypt traffic between your corporate VPN gateway and Azure, as well as between VMs within your Virtual Network.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: See https://azure.microsoft.com/en-us/blog/network-security-groups/

Availability and resilience

• Guaranteed availability: Please see Microsoft's Online Service Terms at http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655
• Approach to resilience: Please see https://www.microsoft.com/en-us/cloud-platform/global-datacenters and https://www.microsoft.com/en-us/TrustCenter/
• Outage reporting: Please see https://azure.microsoft.com/en-us/status/

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: To be confirmed
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 28/05/2021
• What the ISO/IEC 27001 doesn’t cover: https://learn.microsoft.com/en-gb/compliance/regulatory/offering-ISO-27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a Full time Security Officer and appropriate policies are promulgated throughout the business supported by our CEO.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Telent have well established change and configuration management processes and policies aligned to ITIL best practices. Our processes and policies are accredited to the latest ISO20000 standards. Our change management team ensure all activities are covered by Request For Change records and our weekly Change Advisory Board is attended by both technical and service managers. Collectively, this ensures that all configuration and change activities are delivered with no impact to systems and services.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The Vulnerability Intelligence Process (VIP) is an integral part of the Baseline Security Policy which contains the technical guidelines for the secure development, release and sustaining of the company’s products.; ; 1) Product planning and design: Threat and risk analysis to determine the essential security requirements.; 2) Product development and test: Penetration tests to discover implementation vulnerabilities and to verify the hardening of the default system configuration.; 3) Installation and start of operation: Hardening guides to support the configuration of the systems.; 4) Operation and maintenance: Proactive Vulnerability Management to identify, analyze and resolve vulnerabilities.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: The following sources are monitored for security vulnerabilities:; ; 1) Vulnerabilities that become known to the public through various sources, especially through software vendor advisories, CERT and governmental organizations, and professional vulnerability information service providers.; 2) Results of internal security assessments.; 3) Vulnerabilities reported by external security researchers/customers.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Telent have well established incident and major incident management processes and policies aligned to ITIL best practices. Our processes and policies are accredited to the latest ISO20000 and ISO27001 standards. Incidents are managed by our 24x7 Service Desk, utilising a central ticketing ITSM system to capture and store incident information. Our processes ensure all incidents are comprehensively progressed from opening through to resolution, regardless of how the incident is generated. Incidents may be generated by Telent support engineers, customers or via our automated monitoring system.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Hyper-V
• How shared infrastructure is kept separate: https://www.microsoft.com/en -us/TrustCenter/Security/default.aspx

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: https://www.microsoft.com/en-us/environment/energy

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Telent’s vision is to be a leading partner on the road to net zero, providing outstanding service and solution offerings that help deliver the customers climate action ambitions; ; As part of our commitment, we aim to: ; -Make effective preparations for climate change and manage -associated operational and financial risks.; -Ensure our products and services support customers’ adaptations to climate change.; -Meet all environmental compliance obligations, including customer requirements. ; -Promote economic security, social betterment, and environmental stewardship with awareness/guidance campaigns ; -Minimise waste generation and reduce waste disposal to achieve zero non-hazardous waste to landfill by 2025 through effective, reuse, recovery and recycling activity. ; -Minimise energy consumption and achieve a year-on-year reduction in carbon emissions. ; -Use resources efficiently through a life cycle approach from design to decommissioning. ; -Embed circular economy practices in decision making and service delivery ; -Ensure responsible, sustainable, and ethical procurement of all goods and services. ; ; Telent’s credentials are validated through our ISO14001:2015 certification and 2022 Ecovardis Silver Award.; ; In 2016 Telent set a 2020 objective (extended to 2022 until such time science-based targets (SBTs) were available) to maintain a zero increase in its carbon footprint measures despite corporate growth against a 2015 benchmark of its Scope 1 and 2 emissions. Telent has achieved a 2% overall reduction in Scope 1 and 2 emissions against the 2015 baseline. ; ; In 2021 we committed to developing science-based targets and we are committed to the UK Government target of Net Zero Carbon by 2050. We have therefore defined our short-term SBTs aligned to not more than 1.5oC. The targets which are being validated by the SBTi are: ; ; Scope 1 and Scope 2 – 46% absolute reduction by 2030 from an FY20 baseline ; Scope 3 – 55% reduction by 2030 from an FY20 baseline using intensity metric of TCo2e per £ turnover.

  Tackling economic inequality

  At Telent, our strategy is to achieve maximum social value on a whole-life basis. This is by generating benefits not only for Telent and our customers, but also society and the economy, whilst minimising damage to the environment.; ; Fair Share: Supporting MSMEs; • Telent is committed to inclusive procurement and supplier diversity.; • In FY23, our direct expenditure with Micro, Small, and Medium Enterprises (MSMEs) across the UK exceeded £181 million.; • This spending creates socio-economic benefits for the suppliers’ communities, demonstrating real Social Return on Investment (SROI).; ; Fair Payment Practices; • To ensure fair business relationships, our customer payment terms always flow-down to our subcontractors. We do not impose onerous terms on our small business suppliers, or unjustifiably withhold payment.; • In FY23, 90% of the MSMEs we collaborated with had 30-day payment terms or less.; • We have also committed to signing the Prompt Payment Code (PPC) to work towards paying 100% of MSME’s in 30 days.; ; Fair Terms and MSME Participation; • Our contracts prioritise fairness and balance, reflecting individual scopes of work.; • All UK businesses have access to our supply chain.; • Our MSME Action Plan focuses on generating employment, skills development, and business-building opportunities.; • Where possible, we continue to break down packages of work to provide as many local subcontracting opportunities as we can.

  Equal opportunity

  Telent promotes a culture of diversity and ensures equality of opportunity by building respect, dignity and appreciation, valuing everyone as an individual and creating an environment where individuals can realise their potential. Equality, Diversity, and Inclusion (EDI) are core elements of Telent’s brand as reflected in Telent’s behaviour framework and employees have a responsibility to demonstrate behaviours that support these principles.; EDI Policy & Code of Practice; Our Equality Diversity and Inclusion (D&I) Policy sets out Telent’s EDI objectives in respect of employees, suppliers and contractors reflecting current legislation and covering protected characteristics including race, gender, disability, age, faith and sexual orientation.; Our EDI Code of Practice sets out implementation of the policy in all aspects of employment, particularly recruitment, as well as business operations.; Local Opportunities; Telent is committed to adding measurable value to the communities we operate in. We have a strong track record of making positive contributions to improving the economic, social and environmental wellbeing of local communities. We have already set sustainability objectives and targets which closely reflect those of our customers. We will monitor and measure our performance through meaningful KPI’s, regularly reviewing progress against our objectives

  Wellbeing

  Telent is dedicated to the health and wellbeing of its employees, with a commitment to ‘Preventing injury and ill health and continually improving our performance and management of Health, Safety and Welfare’. ; This commitment is delivered through HR and QEHS teams, with Line Managers trained to manage wellbeing effectively. The employee journey begins with a pre-employment screening, including a health questionnaire and, if necessary, industry-specific health and medical screening. Support is provided based on individual needs. Telent’s arrangements, documented in an ISO45001:2018 certified management system, fulfil legal obligations and support a Wellbeing Strategy that promotes a caring, healthy, and inclusive work environment. ; This includes a proactive programme for physical and emotional wellbeing. A dedicated Occupational Health service provides full support, and a team of over 40 Wellbeing Champions offers guidance to tools and resources from the Employee Assistance Programme.; Our Health and Wellbeing programmes includes, but are not limited to: ; • Display Screen Equipment Assessments; • Eye and Hearing Tests; • Role Specific Health Surveillance; • Support during absence and illness ; • Access to life counselling services; • Wellbeing Webinars ; • Monthly and Quarterly Awareness Campaigns; Examples of previous campaigns include:; • Mental Wellbeing – Loneliness: As part of Pride Month and Loneliness Awareness Week, Telent published an article highlight the importance of talking about loneliness to help remove the stigma around it. ; • Adapting Wellbeing In Times of Change Webinar (March 2021): a webinar on why it is important to take the time to focus on physical and mental wellbeing, particularly in times of change. ; • Men’s Health and Women’s Health Workshops (May 2021) – while some health matters are universal to both men and women, others are more specific to each. These workshops provided education and insights focused on physical health to inspire improved wellbeing.

Pricing

• Price: £0.01 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Please see https://azure.microsoft.com/en-gb/free
• Link to free trial: https://azure.microsoft.com/en-gb/free/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salessupport@telent.com. Tell them what format you need. It will help if you say what assistive technology you use.