Crayon Limited

Managed Azure/ AWS / Google / Meta with Cloud-iQ Service

Single pane portal view to manage multiple vendor subscription plans including Azure , AWS, Google G-Suite and Workplace from Meta , providing in-depth reporting, insights and billing detail. Includes dedicated support/onboarding function The Service also includes billing/contract arrangements from the cloud provider. eg. CSP for Azure or EDP for AWS.

Features

• Instant e-procurement and subscription notifications
• View all publisher agreements and relevant document
• Open APIs to support integration with other systems
• View live spending’s on usage-based services
• Place support requests and order support services
• Set thresholds and get spending notifications
• Ability to adjust invoice and license reporting to your requirements
• Azure / AWS Licensing and Consumption Billing and contracts
• CSP Agreement For Azure / EDP Agreement For AWS

Benefits

• Easy and instant provision of services
• Reporting allows deep dive understanding of services consumed
• API's integrate with systems providing easy invoicing / cross charging
• Managing all Cloud suppliers in one place saves time
• Spending thresholds create notifications to advise when budgets are consumed
• Discounted consumption via enterprise license arrangements
• Full access to AWS/ Azure/G Suite cloud services
• Provision and connect to the Azure /AWS Environments

£1.00 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders.uk@crayon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

412030975705073

Contact

Kevin Johnson
+447495 586689
tenders.uk@crayon.com

Service scope

• Service constraints: NA
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The daily communication and interaction with Crayon to meet the following SLA: ; ; Crayon’s Business Day office hours are Monday - Thursday 09:00 - 17:30 and Friday 08:00 - 16:00 ; ; Response times to support tickets raised are defined as 4-hour initial response; ; Resolution times will depend on the nature of the query but will endeavour to be within 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Crayon provide 2 levels of technical support Advanced and Premium. The features and the costs are included below;; Crayon Advanced Cloud Support; Onboarding & activation support,; License & Billing support,; Service Request (SR) submission (Web/E-mail/Phone) W/E/P,; Break/fix Business hours,; Break/fix 24/7 Severity A,; Break/fix response time (Severity A/B/C) 2/4/8,; Administrator support business hours 10 SR/year,; Premium Cloud escalation 1 SR/year,; Available for license program CSP Direct; MPSA, EA, EAS ++; Annual Price £12,000; Crayon Premium Support; Onboarding & activation support,; License & Billing support,; Service Request (SR) submission (Web/E-mail/Phone) W/E/P,; Break/fix Business hours,; Break/fix 24/7 Severity A,; Break/fix response time (Severity A/B/C) 1/2/4,; Administrator support business hours,; Crayon Premium priority service,; Premium Cloud escalation 3 SR/year,; Premium On-premise escalation Per hour,; Available for license program All,; Annual Price £16,000
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Crayon's Cloud Desk will make sure you are onboarded to our Cloud-IQ platform providing training and demonstrating the portal. Cloud Desk aims to increase our customers knowledge of services, offerings and incentives being offered. Cloud Desk is engaged with our customers providing the right program to support specific requirements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The service is evergreen and does not end. If the customer wanted to move away from Crayon, this would be supported in anyway that was requested. Cloud desk would be available to the customer for information required to off board.
• End-of-contract process: There is no cost for Cloud-iQ or Cloud Desk. These are free of charge services that our customers can utilise when purchasing Cloud services from Crayon. The Support contracts are a chargeable service and the service description has been provided in a previous answer.

Using the service

• Web browser interface: Yes
• Using the web interface: Manage Users (Add, Delete); Sign in with Microsoft Azure AD ; Create Invoice Profile ; Manage API Clients - Connect Cloud-iQ with existing systems; View and manage Active Agreements ; Create and Manage Cloud Accounts ; Create New Microsoft Account, Add Existing Microsoft Account to Cloud-iQ , Remove a Microsoft Account ; Manage Subscriptions ; Manage Services; Add New Microsoft CSP Trial Subscriptions; Add New License-based Subscriptions, Add New Addon Subscriptions, Edit Addon Subscriptions ; Edit License-based Subscriptions; Add New Usage-based (Azure) Subscription, Edit Usage-based (Azure) Subscriptions; Register Usage-based (Azure) Subscriptions for Reserved Instances ; Add a Usage (Azure) Notification – Account Level, Add a Usage (Azure) Notification – Subscription Level ; Manage and consume IBM Cloud; Order New or Existing AWS Account, Request Removal of Amazon AWS Account ; Add a Usage (AWS) Notification – Account Level Consume Marketplace services; License-based Services (O365, M365 etc.); Usage-based Services (Azure, AWS, IBM Cloud, Facebook & Google G Suite Licenses); Support Services Register for other Publishers ; View, manage and export Billing and Reports
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: NA
• API: Yes
• What users can and can't do using the API: Create and manage cloud customer tenants; Create and manage services and subscriptions; Get usage and billing data; Create and manage cloud customers; Create and manage services and subscriptions; Adjust the number of seats for a specific subscription; Get prices for Cloud Services; Get usage and billing data; Manage invoicing
• API automation tools: OpenStack
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: Not Applicable. The services will be Microsoft, IBM, AWS etc. We are providing the management wrapper to bring useful insights into your multi-cloud environments.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • SMS

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, IBM, AWS, Meta, Google

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: Not Applicable. The data is not stored / seen by Crayon.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Not Applicable. The data is not stored with Crayon.
• Data protection within supplier network: Other
• Other protection within supplier network: Not Applicable. The data is not stored / seen by Crayon.

Availability and resilience

• Guaranteed availability: The cloud vendors Crayon work with have a 99.99% uptime guarantee. We are reselling their SLA.
• Approach to resilience: Not Applicable. The Datacenter will belong to the Cloud vendor not Crayon.
• Outage reporting: Crayon will provide banners on the Cloud-iQ portal to advise of any service failures by the cloud vendors.

Identity and authentication

• User authentication: Username or password
• Access restrictions in management interfaces and support channels: NA
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV SÜD Management Service GmbH
• ISO/IEC 27001 accreditation date: 08/09/2023
• What the ISO/IEC 27001 doesn’t cover: All Crayons Services are covered under this certification. The outside vendors (Microsoft, IBM, AWS, Facebook) will have their own certifications which will be valid when holding customer data.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our IT is centralised out of Crayon HQ in Oslo, Norway. There, the DPO team manage all policies and security processes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: NA
• Vulnerability management type: Undisclosed
• Vulnerability management approach: NA
• Protective monitoring type: Undisclosed
• Protective monitoring approach: NA
• Incident management type: Undisclosed
• Incident management approach: NA

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Public Cloud providers such as AWS are committed to running their business in the most environmentally friendly way possible. In addition to the environmental benefits inherently associated with running applications in the cloud, AWS is focused on efficiency and continuous innovation across their global infrastructure. We are committed to powering our operations with 100% renewable energy by 2025. You can read more on their website https://sustainability.aboutamazon.com/environment/the-cloud?energyType=true

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  As part of the response to COVID-19, the public cloud providers in scope of this service provide highly scalable and reliable infrastructure capacity, technical support, and services to help customers with their research, remote work and learning, and other solutions to address their needs and the effects this is having on communities and businesses. Some examples include hosting a Covid-19 data lake, a centralized repository of up-to-date and curated datasets focused on the spread and characteristics of Covid 19, powering South Africa’s GovChat chatbot to help citizens file and track Covid-19 relief applications, and supporting Volunteer Surge to recruit, train, and deploy 1 million volunteer health workers. A range of initiatives to help with creation of opportunities for those left unemployed due to the pandemic is also available. Training and Certification helps organisations and individuals to build and validate their cloud skills and there is also a full-time, classroom-based skills development and training program that prepares individuals for careers in the cloud and connects them to potential employers, with a particular focus on unemployed or underemployed individuals.

Pricing

• Price: £1.00 a unit an hour
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders.uk@crayon.com. Tell them what format you need. It will help if you say what assistive technology you use.